Terry Clancy is an experienced speaker, trainer, and author who specializes in ethics training for the insurance industry. He is the owner of Clancy Seminar Services, which offers various seminar series on topics like employee development, small business skills, and continuing education for insurance professionals. Clancy has over 20 years of experience in public speaking and training. Testimonials praise his ability to make learning fun and informative.

1. Terry ClancyTerry Clancy
Speaker • Author • Trainer
Owner of Clancy Seminar Services
Speaker • Author • Trainer
Owner of Clancy Seminar Services
www.terryclancy.comwww.terryclancy.com
“As the National Director of the Training Department for an
insurance restoration contractor, I’ve seen many trainers.
Terry Clancy was definitely the best. With the highest review
scores of any trainer, Terry is in constant demand around the
country.”
Patrick O’Connor, National Director of Training
Paul Davis Restoration, Inc., Jacksonville, FL

2. T
erry Clancy has over 20 years experience in public speaking and training. In addition,
he is an author contributing his ideas to the upcoming book“Mastering the Art
of Success”. Specializing in how Ethics can increase sales and markedly improve
customer service in the insurance industry, for corporations, and associations, Terry has
instructed thousands of professionals during his career.
Terry is the owner of Clancy Seminar Services, (CSS). CSS offers several different seminar series,
which include:
• The Firm Foundation Seminar Series which is designed to provide ongoing employee
development training.
• The Small Business Boot Camp, which is targeted to those individuals wishing to start
a business or those who have a business and need assistance taking it to the next level.
• Continuing Education Classes for Insurance Professionals.
With the ability to infuse humor into his presentations, Terry’s trainings are not only informative, but
also entertaining.
“Great Speaker! I look forward to
hearing him again”
Ruth – Liberty Mutual, Neenah, WI

3. “On a 1 – 10 scale, I give Terry an 11!”
Jose – State Farm Insurance, Dallas, TX
“Great presentation – clear and precise.”
Harold – Chubb Personal Insurance, New Brunswick, NJ
“Terry was Great! – Sessions on ethics are usually boring, but this is a first. He was great…
he makes learning fun. Excellent Job!”
Sandra – Nationwide, Lancaster, PA
“Terry,
I wanted to thank you for presenting the Water Damage class sponsored by Paul Davis
Restoration at our recent convention in Arlington, VA. The course evaluations were very
positive. Your contribution helped to make our event a success.
Thank you again for your time and support.”
Sincerely,
Mark Adams, Executive Vice President, NAIW (International)
9343 E. 95th Court South, Tulsa, OK 74133
What Others Are Saying About Terry Clancy...

4. “How to Maintain Ethics in a Down Economy.”
Let’s face it, business is tough in a down economy and when business gets tough the temptation for unethical behavior is amplified.
With unemployment numbers so high, everyone feels the pressure to perform or else become just another statistic. How do
successful companies deal with the increased possibility of unethical behavior by their employees and still remain profitable?
Attendees will learn the following:
Difference between Ethics, Morality and Legality.
Why do people act unethically?
The perils and rewards of Ethical behavior.
A Company’s financial goals are set higher each year, even when the economy is not so strong. With rising costs, shareholders’
demand for profit and intense competition the pressure to achieve these goals is enormous. With all of this to contend with,
what can a company do to ensure their best chances for success? The answer lies in Ethics.
Attendees will learn the following:
Why what’s Legal is not always Ethical.
The importance of public perception.
How good Ethics will positively affect your bottom line.
“How Companies Can Make and Save Money Through Ethics.”
The following four topics can be presented as a keynote or a
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KEYNOTES &

5. Do you remember the last time you had a truly great customer service experience? How many people did you tell about it,
2 to 3? Now, do you remember the last time you received horrible customer service? You probably told that story for weeks
to anyone who would listen and still keep it in the back of your mind for when the chit-chat gets slow at parties. How do you
deliver a great customer service experience every time? Attendees will learn the following:
Why the“Golden Rule”doesn’t always work.
Public perception IS reality.
How to get customers actively promoting your company.
Nobody wants to be sold to. People want to do business with others they trust and feel comfortable with. High pressure selling
puts customers off and often results in decreased sales and missed quotas. How much easier would your job be if customers
looked forward to buying from you and they referred tons of new clients to you?
Attendees will learn the following:
How Ethical behavior builds trust.
How to avoid the pitfalls of unethical behavior.
Employing Ethical behavior to increase sales.
“Achieving Exceptional Customer Service Through Ethics.”
“How Ethics Can Increase Your Bottom Line.”
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workshop and can be expanded to half and full day trainings.
WORKSHOPS

6. The Firm Foundation Seminar Series by CSS
The Firm Foundation Seminar/Webinar Series is a 12-month series of seminars/
webinars dedicated to providing on-going education to professionals wishing to
develop techniques to increase their business skills.
Clancy Seminar Services provides an opportunity for professionals to sharpen
their skill sets, learn how to work with new challenges, and to develop techniques
andtoolstoincreaseproductivity. Thismonthlyseminarserieshelpsthebusiness
professional build a firm foundation for continued growth.
The Firm Foundation Seminar/Webinar Series is perfect for CEO’s, man-
agementpersonnel,managementtrainees,entrepreneurs,association
and government employees and more.

7. Subjects covered:
The Role of Trust- Win as much as you can
The Power of Persuasion- Help others make easy, quick decisions
High Payoff Hiring- What happened to the person I interviewed?
Diversity - Difference equals greatness.
Customer Service - Where do your customers want to go?
Effective Supervisory Skills- Forming, storming and performing
Change Management - Why can’t things stay the same?
Conflict Management - The good, the bad and the ugly.
Principles of High Performance - Thriving in chaos.
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8. Terry ClancyTerry Clancy
Speaker • Author • Trainer
Owner of Clancy Seminar Services
Speaker • Author • Trainer
Owner of Clancy Seminar Services
www.terryclancy.comwww.terryclancy.com
terry@terryclancy.com • Phone 703-298-9991
2814 Cameron Road • Falls Church, VA 22042-2047