The problem
HAVE TRADITIONALLY
BEEN FOCUSED ON
OF B2B MARKETER’S BUDGETS IN 2011 WERE
NARROW AUDIENCE, NOT SCALABLE

LIMITED INFLUENCE IN THE ACTUAL
(NOT PERCEIVED) DECSION MAKING
PROCESS

NO LONG TERM ENGAGEMENT
Social is for consumer brands -
             WRONG
PERCENTAGE OF B2B MARKETERS WHO USE VARIOUS SOCIAL
        MEDIA SITES TO DISTRIBUTE CONTENT

       LINKEDIN                                          83%
                                                   71%
        TWITER                                       80%
                                                   74%
      FACEBOOK                                       80%
                                                   70%
       YOUTUBE                                 61%
                                             56%
       GOOGLE +                        39%
                          13%
      PINTEREST                  26%
                    N/A

     SLIDESHARE
                                23%
                               20%
         VIMEO             12%
                    N/A

         FLICKR           10%
                          10%
   STUMBLE UPON           10%
                    N/A

    FOURSQUARE            8%
                    N/A

     INSTAGRAM            7%
                    N/A

        TUMBLR            7%
                    N/A

         QUORA         6%                                            2012
                    N/A
                                                                     2011
                   0        20        40     60      80        100

         2013 B2B CONTENT MARKETING BENCHMARKS – NORTH AMERICA: CMI/MARKETINGPROFS
Think your sales people have the most
    influence on your customers?
WHAT INFLUENCES B2B PURCHASE DECISIONS


            WOM                                         84%

      SALESPERSON                              60%
         WEBSITES                              59%
PRINT PUBLICATIONS                         58%
             VARS                          55%
 IN-PERSON EVENTS                        45%
         ANALYSTS                 48%
     SOCIAL MEDIA                  46%
            EMAIL                41%
      WEB EVENTS                 40%
INTERACTIVE MEDIA          30%
            BLOGS        24%
                                                SOURCE: FORRESTER RESEARCH
WOM is social
100%

90%
                                                           91%
80%

70%
                                                                 70%
60%
                                                    59%
50%                                           55%
                   58%           48%
40%    43%
                         37%
30%

20%          24%
                                       20%
10%                                                                            17%

 0%                                                                       5%
       CREATORS    CRITICS      COLLECTORS    JOINERS     SPEC TATORS    INACTIVES


                   B2B BUYERS          US ONLINE ADULTS
                                                              SOURCE: FORRESTER RESEARCH
CEO


INFLUENCER   INFLUENCER   INFLUENCER




             SOCIAL
OF B2B BUYERS ARE ACTIVELY
USING SUPPLIER-PRODUCED
CONTENT & SOCIAL MEDIA IN
ORDER TO SPEED UP THEIR
PURCHASING DECISIONS.

                 Lead Creation, Australia’s Social Media Presence 2012
OF BUSINESS BUYERS BELIEVE ALL
COMPANIES SHOULD HAVE A
SOCIAL MEDIA PRESENCE. THE
INTERNET IS THE C-SUITE’S TOP
INFORMATION RESOURCE
(74% OF C-LEVEL EXECUTIVES SAY IT’S VERY VALUABLE)
OF C-LEVEL EXECUTIVES SAID
THEY PREFER TO LOCATE
INFORMATION THEMSELVES
MOST DECISIONS
ARE MADE




(OR COMES TO YOUR TRADE SHOW)
START THE BUYING PROCESS ON
THE WEB




                Lead Creation, Australia’s Social Media Presence 2012
TURN TO PEER REVIEWS AND
SOCIAL MEDIA



(74% OF C-LEVEL EXECUTIVES SAY IT’S VERY VALUABLE)
DON’T CONTACT A SOLUTION
PROVIDER UNTIL AFTER
ESTABLISHING A LIST OF
PREFERRED VENDORS VIA ONLINE
RESEARCH
GROWING ROLE OF SOCIAL
FOLLOWED GROUP DISCUSSIONS
TO LEARN ABOUT A TOPIC




          http://www.slideshare.net/G3Com/2012-b2b-buyer-behavior-survey-report
CONNECTED WITH THOUGHT
LEADERS THROUGH SOCIAL
NETWORKS
POSTED QUESTIONS ON SOCIAL
NETWORKING WEBSITES
SOCIAL CAN
SOCIAL WORKS BECAUSE

Social works because relationships are
   between people, not businesses
PERSON
  TO
PERSON
OK, I’M
CONVINCED
DEVELOP A
THE MEDIUM ISN’T THE MESSAGE
THE content explosion is upon us
  The                       IS
UPON US
PERSONALITY

USEFULNESS

RELEVANCE

FORMAT
DEVELOP EDITORIAL CALENDARS
THAT ALIGN WITH YOUR OTHER
MARKETING ACTIVITY
CONTENT IS NO GOOD IN A




GIVE YOUR AUDIENCES THE
ABILITY TO
INTEGRATE
WE GIVE YOU AMAZING
CONTENT.


YOU GIVE US YOUR EMAIL
ADDRESS, FOLLOW US OR
LIKE US
MAKE YOUR
STOP GIVING RESPONSIBILITY FOR
SOCIAL TO THE PA AND ADMIN TEAM.
IDENTIFY




GIVE THEM CONTROL, HELP THEM
SPREAD THEIR ENTHUSIASM.
SENIOR
PEOPLE LISTEN TO AUTHORITY. CEOS
WANT TO SPEAK TO CEOS.



                    (EVEN IN SOCIAL)

IDENTIFY SENIOR SOCIAL
CHAMPIONS. PROMOTE THEM.
REASSIGN THE
ON SOCIAL AND CONTENT




ON SHORT TERM LEAD GEN ACTIVITIES
INFLUENCE THE
SENIOR EXECS DON’T HAVE TIME FOR
SOCIAL, BUT




TARGET THEM WITH
CHANNEL
WHERE DO YOUR AUDIENCES LIVE?


WHAT CONTENT IS APPROPRIATE FOR
WHICH CHANNEL?




(AND MOBILE SITE) IS STILL VITALLY
IMPORTANT.
3 EXAMPLES
@shaunrowland
www.readingroom.com.au
http://www.flickr.com/photos/thinkgeoenergy/455402277    http://www.sxc.hu/photo/1095072
4/                                                       http://www.flickr.com/photos/mayoi/2725187070/
http://www.flickr.com/photos/seeminglee/3969199420/      http://www.flickr.com/photos/booleansplit/8482641188/
http://www.flickr.com/photos/jdhancock/6023780563/       http://www.flickr.com/photos/42931449@N07/681248163
http://www.flickr.com/photos/ajourneyroundmyskull/5641   5/
424634/                                                  http://www.flickr.com/photos/ben_grey/4582294721/
http://www.flickr.com/photos/benhosking/5076568979/      http://www.flickr.com/photos/evanblaser/5489246278/
http://www.flickr.com/photos/darwinbell/313220327/       http://www.flickr.com/photos/seier/2348583304/
http://www.flickr.com/photos/flatworldsedge/5204343926   http://www.sxc.hu/photo/314542
/                                                        http://www.flickr.com/photos/foxypar4/913591946/
http://www.flickr.com/photos/x-                          http://www.flickr.com/photos/proimos/4045973322/
ray_delta_one/4042346885/                                http://www.flickr.com/photos/peasap/935756569/
http://www.flickr.com/photos/lyza/49545547/              http://www.flickr.com/photos/68751915@N05/673617082
http://www.flickr.com/photos/dyrkwyst/5319624060/        7/
http://www.sxc.hu/photo/1206728                          http://www.sxc.hu/photo/432895
http://www.sxc.hu/photo/1215912                          http://www.sxc.hu/photo/546229
http://www.flickr.com/photos/zigazou76/4482734462/size   http://www.flickr.com/photos/nostri-imago/3137422976/
s/o/in/photostream/                                      http://www.flickr.com/photos/tanaka_juuyoh
http://www.sxc.hu/photo/1070609                          6820481598/
http://www.flickr.com/photos/veryveryquiet/4231240019/   http://www.flickr.com/photos/walkingsf/6159680639/
http://www.flickr.com/photos/waltstoneburner/79465815    http://www.flickr.com/photos/jdhancock/3574716051/
22/
http://www.flickr.com/photos/gozalewis/3351035736/
http://www.flickr.com/photos/waltstoneburner/79465815
22/

B2B Social Media Made Easy

  • 2.
  • 3.
  • 4.
    OF B2B MARKETER’SBUDGETS IN 2011 WERE
  • 5.
    NARROW AUDIENCE, NOTSCALABLE LIMITED INFLUENCE IN THE ACTUAL (NOT PERCEIVED) DECSION MAKING PROCESS NO LONG TERM ENGAGEMENT
  • 7.
    Social is forconsumer brands - WRONG
  • 8.
    PERCENTAGE OF B2BMARKETERS WHO USE VARIOUS SOCIAL MEDIA SITES TO DISTRIBUTE CONTENT LINKEDIN 83% 71% TWITER 80% 74% FACEBOOK 80% 70% YOUTUBE 61% 56% GOOGLE + 39% 13% PINTEREST 26% N/A SLIDESHARE 23% 20% VIMEO 12% N/A FLICKR 10% 10% STUMBLE UPON 10% N/A FOURSQUARE 8% N/A INSTAGRAM 7% N/A TUMBLR 7% N/A QUORA 6% 2012 N/A 2011 0 20 40 60 80 100 2013 B2B CONTENT MARKETING BENCHMARKS – NORTH AMERICA: CMI/MARKETINGPROFS
  • 9.
    Think your salespeople have the most influence on your customers?
  • 10.
    WHAT INFLUENCES B2BPURCHASE DECISIONS WOM 84% SALESPERSON 60% WEBSITES 59% PRINT PUBLICATIONS 58% VARS 55% IN-PERSON EVENTS 45% ANALYSTS 48% SOCIAL MEDIA 46% EMAIL 41% WEB EVENTS 40% INTERACTIVE MEDIA 30% BLOGS 24% SOURCE: FORRESTER RESEARCH
  • 11.
  • 12.
    100% 90% 91% 80% 70% 70% 60% 59% 50% 55% 58% 48% 40% 43% 37% 30% 20% 24% 20% 10% 17% 0% 5% CREATORS CRITICS COLLECTORS JOINERS SPEC TATORS INACTIVES B2B BUYERS US ONLINE ADULTS SOURCE: FORRESTER RESEARCH
  • 13.
    CEO INFLUENCER INFLUENCER INFLUENCER SOCIAL
  • 14.
    OF B2B BUYERSARE ACTIVELY USING SUPPLIER-PRODUCED CONTENT & SOCIAL MEDIA IN ORDER TO SPEED UP THEIR PURCHASING DECISIONS. Lead Creation, Australia’s Social Media Presence 2012
  • 15.
    OF BUSINESS BUYERSBELIEVE ALL COMPANIES SHOULD HAVE A SOCIAL MEDIA PRESENCE. THE INTERNET IS THE C-SUITE’S TOP INFORMATION RESOURCE (74% OF C-LEVEL EXECUTIVES SAY IT’S VERY VALUABLE)
  • 16.
    OF C-LEVEL EXECUTIVESSAID THEY PREFER TO LOCATE INFORMATION THEMSELVES
  • 17.
    MOST DECISIONS ARE MADE (ORCOMES TO YOUR TRADE SHOW)
  • 18.
    START THE BUYINGPROCESS ON THE WEB Lead Creation, Australia’s Social Media Presence 2012
  • 19.
    TURN TO PEERREVIEWS AND SOCIAL MEDIA (74% OF C-LEVEL EXECUTIVES SAY IT’S VERY VALUABLE)
  • 20.
    DON’T CONTACT ASOLUTION PROVIDER UNTIL AFTER ESTABLISHING A LIST OF PREFERRED VENDORS VIA ONLINE RESEARCH
  • 21.
  • 22.
    FOLLOWED GROUP DISCUSSIONS TOLEARN ABOUT A TOPIC http://www.slideshare.net/G3Com/2012-b2b-buyer-behavior-survey-report
  • 23.
    CONNECTED WITH THOUGHT LEADERSTHROUGH SOCIAL NETWORKS
  • 24.
    POSTED QUESTIONS ONSOCIAL NETWORKING WEBSITES
  • 25.
  • 26.
    SOCIAL WORKS BECAUSE Socialworks because relationships are between people, not businesses
  • 27.
  • 28.
  • 30.
  • 31.
    THE MEDIUM ISN’TTHE MESSAGE
  • 32.
    THE content explosionis upon us The IS UPON US
  • 33.
  • 34.
    DEVELOP EDITORIAL CALENDARS THATALIGN WITH YOUR OTHER MARKETING ACTIVITY
  • 36.
    CONTENT IS NOGOOD IN A GIVE YOUR AUDIENCES THE ABILITY TO
  • 37.
  • 38.
    WE GIVE YOUAMAZING CONTENT. YOU GIVE US YOUR EMAIL ADDRESS, FOLLOW US OR LIKE US
  • 39.
  • 40.
    STOP GIVING RESPONSIBILITYFOR SOCIAL TO THE PA AND ADMIN TEAM. IDENTIFY GIVE THEM CONTROL, HELP THEM SPREAD THEIR ENTHUSIASM.
  • 41.
  • 42.
    PEOPLE LISTEN TOAUTHORITY. CEOS WANT TO SPEAK TO CEOS. (EVEN IN SOCIAL) IDENTIFY SENIOR SOCIAL CHAMPIONS. PROMOTE THEM.
  • 43.
  • 44.
    ON SOCIAL ANDCONTENT ON SHORT TERM LEAD GEN ACTIVITIES
  • 45.
  • 46.
    SENIOR EXECS DON’THAVE TIME FOR SOCIAL, BUT TARGET THEM WITH
  • 47.
  • 48.
    WHERE DO YOURAUDIENCES LIVE? WHAT CONTENT IS APPROPRIATE FOR WHICH CHANNEL? (AND MOBILE SITE) IS STILL VITALLY IMPORTANT.
  • 49.
  • 53.
  • 54.
    http://www.flickr.com/photos/thinkgeoenergy/455402277 http://www.sxc.hu/photo/1095072 4/ http://www.flickr.com/photos/mayoi/2725187070/ http://www.flickr.com/photos/seeminglee/3969199420/ http://www.flickr.com/photos/booleansplit/8482641188/ http://www.flickr.com/photos/jdhancock/6023780563/ http://www.flickr.com/photos/42931449@N07/681248163 http://www.flickr.com/photos/ajourneyroundmyskull/5641 5/ 424634/ http://www.flickr.com/photos/ben_grey/4582294721/ http://www.flickr.com/photos/benhosking/5076568979/ http://www.flickr.com/photos/evanblaser/5489246278/ http://www.flickr.com/photos/darwinbell/313220327/ http://www.flickr.com/photos/seier/2348583304/ http://www.flickr.com/photos/flatworldsedge/5204343926 http://www.sxc.hu/photo/314542 / http://www.flickr.com/photos/foxypar4/913591946/ http://www.flickr.com/photos/x- http://www.flickr.com/photos/proimos/4045973322/ ray_delta_one/4042346885/ http://www.flickr.com/photos/peasap/935756569/ http://www.flickr.com/photos/lyza/49545547/ http://www.flickr.com/photos/68751915@N05/673617082 http://www.flickr.com/photos/dyrkwyst/5319624060/ 7/ http://www.sxc.hu/photo/1206728 http://www.sxc.hu/photo/432895 http://www.sxc.hu/photo/1215912 http://www.sxc.hu/photo/546229 http://www.flickr.com/photos/zigazou76/4482734462/size http://www.flickr.com/photos/nostri-imago/3137422976/ s/o/in/photostream/ http://www.flickr.com/photos/tanaka_juuyoh http://www.sxc.hu/photo/1070609 6820481598/ http://www.flickr.com/photos/veryveryquiet/4231240019/ http://www.flickr.com/photos/walkingsf/6159680639/ http://www.flickr.com/photos/waltstoneburner/79465815 http://www.flickr.com/photos/jdhancock/3574716051/ 22/ http://www.flickr.com/photos/gozalewis/3351035736/ http://www.flickr.com/photos/waltstoneburner/79465815 22/