NetProphets Cyberworks is an integrated business solutions provider that offers services including portal and website design, web-enabled application development, customer relationship management, online advertising, and retail supply chain management software. It has a team with technical expertise in web technologies and experience delivering solutions for clients in multiple sectors and countries. Some of its key clients include Airtel, Fabindia, Genpact, Reckitt Benckiser UK, and Toshiba India.

1. NetProphets Cyberworks A Company Introduction

2. Credentials Summary Our MISSION is to be an Integrated Business Solutions Provider, through the deployment of web-based applications and software solutions.

3. Credentials Summary VALUE PROPOSITION Our ability to offer Enterprise Integration backed by Proprietary Tools, Call Center processes and Online Advertising – offering a single service window. Portals Web Applications Call Center CRM Live Chat Lead management Online Marketing Email Management Search Marketing Online Advertising

4. Credentials Summary MANAGEMENT & SERVICE HIGHLIGHTS Technical expertise in web-based / client-server technologies Solutions deployed for leading clients in India, UK and the US. International qualifications and Global work experiences of the Team. Services currently offered to National and International clients Depth of work in the Internet domain, across multiple sectors.

5. Key Clients KEY CLIENTS Airtel Broadband and Telephone Services Fabindia Genpact (previously a subsidiary of General Electric) Reckitt Benckiser, UK Toshiba India BBC World, UK Connected Culture, France Encyclopaedia Brittanica, USA

6. Key Clients CLIENTS – PORTAL/ECOMMERCE Travel O Travel DeviDoll, UK GE Energy, France Frazer & Haws Airtel Broadband and Telephone Services Fabindia Genpact (previously a subsidiary of General Electric) New Horizons

7. Key Clients CLIENTS - CRM Emaar MGF Toshiba India Accenture Fabindia Hewlett Packard (printers) Chordiant, USA Travel o Travel

8. Key Clients OTHER RECENT PROJECTS: Modecor, Saudi Arabia UG Steel, Saudi Arabia Parqe Flooring, Saudi Arabia Tarun Tahiliani JK Lakshmi Cement

9. SERVICES OFFERED

10. SERVICES OFFERED Portal and Website design and development services Web Hosting and Website Maintenance services Web-enabled application development Customer Relationship Management Online Advertising and Email Management Retail Supply-Chain to Point of Sale Software (Retail Practice)

11. SERVICES OFFERED Portal and Website design and development services Corporate Website Trade extranets E-Commerce/Web stores B2C and B2B Portal Foreign language website development Web Hosting and Website Maintenance services Web-enabled application development Customer Relationship Management Online Advertising and Email Management Retail Supply-Chain to Point of Sale Software (Retail Practice)

12. SERVICES OFFERED Portal and Website design and development services Web Hosting and Website Maintenance services Shared and dedicated hosting in India, UK and the USA Managed services Search Engine Optimisation Content Management Flash and Image optimization Web-enabled application development Customer Relationship Management Online Advertising and Email Management Retail Supply-Chain to Point of Sale Software (Retail Practice)

13. SERVICES OFFERED Portal and Website design and development services Web Hosting and Website Maintenance services Web-enabled application development Migration of client/server applications to the web Custom development of software Database Management, reporting and analysis to prescribed formats Customer Relationship Management Online Advertising and Email Management Retail Supply-Chain to Point of Sale Software (Retail Practice)

14. SERVICES OFFERED Portal and Website design and development services Web Hosting and Website Maintenance services Web-enabled application development Customer Relationship Management VHS/Film/Beta to streamable(*.wmv); Portable device (*.mp4) Data DVD/CD (*.MP2PS) conversion/formats. Transcription services Film editing Online Advertising and Email Management Retail Supply-Chain to Point of Sale Software (Retail Practice)

15. SERVICES OFFERED Portal and Website design and development services Web Hosting and Website Maintenance services Web-enabled application development Customer Relationship Management Online Advertising and Email Management Lead management Customer Profiling/Segmentation Customer Tracking and Patterning Loyalty Program Management Email Campaign Management Reporting and tracking of results . Retail Supply-Chain to Point of Sale Software (Retail Practice)

16. SERVICES OFFERED Portal and Website design and development services Web Hosting and Website Maintenance services Web-enabled application development Customer Relationship Management Online Advertising and Email Management Retail Supply-Chain to Point of Sale Software (Retail Practice) Process Consulting Custom Development Packaged Deployment and customization Software Enhancement Training

17. WORK SAMPLES

27. Print Creatives poster Referral Poster

28. Poster

29. Multimedia Presentation Airtel

31. TECHNICAL CAPABILITIES INTEGRATED TECHNOLOGY SERVICES

32. Case Study – Reckitt Benckiser

33. Case Study – Reckitt Benckiser Reckitt Benckiser is a global company with Operations in 60 countries Sales in 110 countries and Net revenues in excess of £3 billion NP has built an ONLINE DATA WAREHOUSE of media spends data for Reckitt Benckiser and their competitors, across 180 countries, for each advertising slot booked. Our online system allows RB and its agencies to Import raw data into the warehouse Media analysis over 24 functions Reporting takes place via tabular information as well as graphical dashboards.

34. Result Centralised Analysis on a worldwide basis and Reach and Efficiency comparisons Across regions Brands TA Universe Currency Development of Data Gathering modules for capturing data from Agencies across the globe Minimise data dependency from media agencies – 60 countries Data Integrity and Consistency ETL (Extraction Transformation and Loading) scripts / components for Data Import, Robust Data Validation and Error Correction, across Country data. 24 Analytical Reports and Dashboards for Extensive Analysis and Slicing of Data basis filters (regions / categories / brands / duration etc.)

35. RECKITT BENCKISER MEDIA SOFTWARE

36. Case Study – BBC World

37. Case Study: BBC World NP has developed an EMAIL AND NEWSLETTER MAILING AND MANAGEMENT solution, which: Manages subscriber base Builds newsletters, emailers and flyers Tracks and Reports performance Analysis ROI Our Solution: Data Mart to hold subscriber databases along with tracks on individual link clicks on each mailer by each individual Extensive Profiling, Reporting and Categorization of Subscribers basis: Content Preference Geography Loyalty Points Campaign Level Reporting on Individual Newsletter Relays (No. of Mails Relayed / Read / Bounced and Forwarded etc.)

38. Case Study: BBC World Engagement: 150,000 subscribers, globally. 800,000 mails in a month Two weekly e-newsletters (News, Business & Documentaries and Lifestyle) Subscriber base growing at approximately 100 subscribers a day Challenges : Mail relay under 8 hours Time zone adjust for regional timings for BBCW programs Tracking Read Mails / Bounced Mails Tracking over 6,500,000 Individual links, embedded in the mailers per month. Track of loyal subscribers Content Customization w.r.t subscriber profiles.

39. Case Study: BBC World Results : Workflow based completely Automated Newsletter Creation and Relay Automated Customization of content (program listings) as per content preference of each individual subscriber Automated Customization of Program Telecast Date and Time (as per time zone of each individual subscriber) Targeted Advertising within the Newsletters as per content preferences of individuals Analysis on Reading Trends w.r.t Categorized Profiles

40. EMAIL MANAGEMENT SERVICE

41. eNewsletter Mailing– proprietary tool Symbolic Representation of Elements. Page Scroll Data Grid containing Relevant Data and options Number of Data Page(s) Sub-Module Options Modules Action Buttons

42. Customer Relationship Management

43. CRM Initiatives Lead Management Toshiba India: including Partner Management Emaar MGF HCL Infosystems Hewlett Packard – printers division Customer Support and Service Chordiant – Online Ticket Management software Toshiba India – Call Center Emaar MGF – Call Center Airtel Broadband – Live Chat support New Horizons – Live Chat support (under deployment)

44. CRM Initiatives Channel Partner Management Toshiba India Loyalty Management Modules Fabindia (Under Deployment)

45. TOSHIBA LEAD MANAGEMENT SYSTEM

46. TOSHIBA DEALER MANAGEMENT SYSTEM

47. EMAAR LEAD MANAGEMENT SYSTEM

48. Live Chat – proprietary software Client-side interface Agent-side interface

49. eAdvertising – online tool

50. Case Study – Fabindia

51. Case Study - Fabindia Introduction One of India’s biggest names in Retail Products Range across Garments, Home Furnishings, Organic Food and Bodycare 50,000 Suppliers 75,000 SKUs (post restructuring) 60 retail stores across India

52. Case Study - Fabindia NP builds Fabindia’s RETAIL AND SUPPLY CHAIN MANAGEMENT and POINT OF SALE software.

53. Case Study - Fabindia Our Solution for Fabindia: Re-classification of SKU Structure and Business Process Re-engineering Development of Client – Server Automation Software Data marts at stores feed the centralized warehouse in real-time Extensive Data Mining tools / components for Business Intelligence

54. Fabindia: Solution Architecture Centralized Data Warehouse In-Store Data Marts + Store Level Reporting and Analytics Point of Sale Full Duplex Communication Channels Store Setup 1 Store Setup 2

55. Fabindia: Solution Architecture Centralized Data Warehouse In-Store Data Marts + Store Level Reporting and Analytics Point of Sale Full Duplex Communication Channels Store Setup 1 Store Setup 2

56. Case Study - Fabindia Business Intelligence Delivered: Retail Operations Analytics An array of reports and analysis on retail operations w.r.t three dimensions of SKU, Geography (locations) and Time (duration of reports). Sales Performance Analytics Various tools and reports including dashboards to analyze Customers, Products, Margins etc. Supply Chain Performance Analytics Detailed Analysis on Suppliers, Rejected Materials, Profitable associations, Shipments & Deliveries etc.

57. FABINDIA RETAIL SOFTWARE

58. Thank you! Amitabh Vira [email_address]