Furnishing progressively an impeccable track record in providing outstanding healthcare facilities to the people of the entire capital city of India and especially the South- West Delhi incessant for the last 12 years, we announce with immense proud the launch of a new state of the art 150 bedded Multi & Super Specialty Hospital located at Sec – 10 in Dwarka, New Delhi. While possessing the most sophisticated technology and unsurpassable expertise across the entire spectrum of medical & surgical services we endeavor providing the most advanced services for the most affordable cost to as many as possible. This contains the finest combination of Medical, Surgical, Nursing and Technical support under the single roof.

2. AYUSHMAN HOSPITAL & HEALTH SERVICES
Dwarka,Sector-10,New Delhi – 110075
T:. 011-49495555/66, Fax No. : 011 – 45537001
Emergency No.: 011-4949 5500
E-mail Id: info@ayushmanhhs.in ,Website: www.ayushmanhhs.in

3. 

WELCOME TO AYUSHMAN HOSPITAL

4. 

WELCOME TO AYUSHMAN HOSPITAL

5. Located in Dwarka, Sector-10, New Delhi-
110075
HAVING 150 BEDS CAPACITY
ON THE PANEL OF CGHS & APPROX. 50
CORPORATES TPA’S & PSU’S
REGISTERED BEDS 103 BY DIRECTORATE OF
HEALTH SERVICES W.E.F 15TH JUNE 2017.
CRITICAL BEDS – 30 (ICU, CCU, NICU, SICU)

6. Dr. Raj Kumar Founder and Director of Ayushman Hospital & Health Services
sector-10 Dwarka is a renowned Orthopedic Surgeon of South West Delhi. After
schooling from BPS Pilani, MBBS from MSRMC Bangalore in 1994, and DNB
(Orthopedic) from St. Stephen’s Hospital Delhi in 2000, he added an administrative
edge to his credit by acquiring MHA in 2010.
Dr. RAJ KUMAR
(MBBS, DNB, MHA)
DIRECTOR OF AYUSHMAN GROUP
HOD – ORTHOPEDICS &JOINT REPLACEMENT
SURGERY
MANAGEMENT OF AYUSHMAN HOSPITAL & HEALTH SERVICES
Combining medical professionalism and astute entrepreneurship he started his Career
with a modest nursing home near his native place. His next venture was to start Ayushman
Hospital in Sector-12. and then a 150 bedded Multi and Super Speciality Hospital in
Sector-10.
This speaks volumes for his vision, motivation and dedication towards providing a
platform for delivering quality healthcare to the community. A corporate like Facility yet
easily affordable, has been the motivating factor in this journey.

7. Dr. Anju, of Ayushman Hospitals qualified for her MBBS in 1994 from MSRMC Bangalore
and DNB ( Gyn. & Obs.) from St .Stephen's in 2002. She has been matching step for step with
her husband Dr. Raj Kumar in founding and establishing the Ayushman brand of Hospitals in
Dwarka.
She herself is an accomplished Gynaecologist and Obstetrician, who has established a
benchmark for the highest quality of Obstetric care. Her vision and a pursuit for excellence
prompted to dedicate a full floor of this Hospital for Gynaecology & Obstetrics, Neonatology
and IVF along with state of the art OT and Labor room co-located on the same floor.
She has been a source of inspiration, encouragement and constant motivation in the planning,
building and realization of the Ayushman Hospitals.
Dr. ANJU KUMAR
(MBBS, DNB)
AYUSHMAN HOSPITAL
HOD – OBS. & GYNAE
MANAGEMENT OF AYUSHMAN HOSPITAL & HEALTH SERVICES

8. Gp. Capt. (Dr.) Arvind Jha, A Graduate and Post Graduate ( MS-ENT) from
AFMC Pune, served in the Air Force Medical Services for 31 Yrs. as a
Consultant –ENT. After taking voluntary retirement from the Air Force, he
started a second inning as Med. Supdt. of a Corporate Hospital, then as Prof.
ENT & Med. Supdt. of a Medical College and Hospital. Associated with
Ayushman Hospital, Sector-12, as a Visiting Consultant ENT since 2010, he
took over as the First Medical Superintendent of Ayushman Hospital &
Health Services, Sector-10 in Feb 2017.
ADMINISTRATION OF AYUSHMAN HOSPITAL & HEALTH SERVICES

9. Ayushman Hospital & Health Services believes in working at the grass
root level with patients and their families. The idea is to provide the
highest quality of healthcare that is affordable and accessible to all.
OUR AIM

10.  Achieve Professional Excellence in delivering Quality care.
 Ensure care with Integrity and Ethics.
 Raise the benchmark of patient care through Evidence Based
Medicine
 Adhere to National and Global Standards in Healthcare.
 Provide Quality healthcare to all Sections of Society

11. OUR VISION
Ayushman Hospital & Health Services aspire to be the preferred Healthcare Destination
and Partner the Community in creating a Healthcare hub. We will endeavor to channelize
all our efforts to work on the three tenets of healthcare – Affordability, Accessibility and
Quality.

12.  We at Ayushman Hospital & Health Services are committed to provide the best
available Medical Treatment and world class diagnostic facility with emphasis on
quality customer satisfaction and adherence to ethical standards.
 We shall achieve the above by
a. Complying with standards for Hospitals, as per the National Accreditation
Board for Hospitals and Healthcare Providers (NABH), 2015 version
4th edition certifications for quality management systems.
b. Complying with the international standard ISO 15189 (2012) version
certifications for quality management systems.
c. Continuous improvement in accuracy, reproducibility and turnaround
time.
d. Continuous training and involving all personnel to implement policies and
procedures at all times.

13. Organizational Structure

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18. 
 MRI Scanner  CT Scanner
 Dexa MAMMOGRAPHY

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21. INTERNAL MEDICINE
INTERVENTIONAL CARDIOLOGY
PULMONOLOGY / RESPIRATORY MEDICINE
ENDOCRINOLOGY
GENERAL & LAPROSCOPIC SURGERY
ORTHOPEDICS & JOINT REPLACEMENT
BARIATIC & MINIMAL ACCESS SURGERY
GASTROINTESTINAL & HEPATOBILIARY SURGERY
OBSTETRICS & GYNAECOLOGY
IVF & INFERTILITY
PEDIATRICS & NEONATOLOGY
NEPHROLOGY & UROLOGY
NEUROLOGY & NEUROSURGERY
OPTHALMOLOGY & ENT
AESTHETIC DERMATOLOGY
DENTAL
ANESTHESIOLOGY
MENTAL HEALTH & BEHAVIORAL
SCIENCES
LIFE STYLE MODIFICATION
PAIN CLINIC
RADIOLOGY
LABORATORY MEDICINE
PHYSIOTHERAPY & REHABILITATION

22. ATM
EMERGENCY
PHARMACY
LABORATORY
AMBULANCE
IMAGING
BLOOD STORAGE

23. ( VOLUME OF OPD, IPD )
NEW OPD
( JUNE 2017 TO APRIL 2018 )

24. PAID FOLLOW-UP
( JUNE 2017 TO APRIL 2018 )

25. PREVENTIVE HEALTH CHECKUP
( JUNE 2017 TO APRIL 2018 )

26. FREE FOLLOW-UP
( JUNE 2017 TO APRIL 2018 )

27. TOTAL CONSULTATIONS
( JUNE 2017 TO APRIL 2018 )

28. EMERGENCY
( JUNE 2017 TO APRIL 2018 )

29. DISCHARGE
( JUNE 2017 TO APRIL 2018 )

30. CONVERSION EMERGENCY TO IPD
( JUNE 2017 TO APRIL 2018 )

31. DIRECT ADMISSIONS
( JUNE 2017 TO APRIL 2018 )

32. DAY CARE
( JUNE 2017 TO MAY 2018 )

33. STAFFING STRUCTURE OVER VIEW
CONSULTANT
S. No CATEGORY NO.OF EMPLOYEE
1 Full time Consultants 9
2 Visiting Consultants 78
3 Courtesy Consultants 37
4 Casualty & Resident Medical Officers 22

34. STAFF
S. No CATEGORY NO.OF EMPLOYEE
1 Manager & HOD’s 13
2 Nursing Staff 108
3 Paramedical Staff ( technicians in OT , CSSD, Lab
, Gastro, Imaging etc.)
36
4 Support Staff ( Front Office & Other supporting
Staff)
65
5 Out source Staff( Security, Housekeeping, Pantry
& Laundry
111

35. Employee Absenteeism Rate
Month
No of employees
who are on
unauthorised
leave
Total no of employees
for the month
Employee Absenteeism
Rate(%)
Jan-18 1 143 0.70
Feb-18 0 144 0.00
Mar-18 0 155 0.00
Apr-18 1 156 0.64
0.70
0.000.00
0.64
0.00
0.10
0.20
0.30
0.40
0.50
0.60
0.70
0.80
Jan/18
Feb/18
Mar/18
Apr/18
May/18
Jun/18
Jul/18
Aug/18
Sep/18
Oct/18
Nov/18
Dec/18
Employee Absenteeism Rate
Employee
Absenteeism Rate
Employee Attrition Rate
Month
No of
employees who
have left
No of employees at the
beginning of month +
newly joined staff
Employee
Attrition Rate (%)
Jan-18 1 143 0.70
Feb-18 4 144 2.78
Mar-18 4 155 2.58
Apr-18 7 156 4.49
0.70
2.78 2.58
4.49
0.00
5.00
10.00
15.00
20.00
Jan/18 Mar/18 May/18 Jul/18 Sep/18 Nov/18
Employee Attrition Rate
Majors Reasons for Attrition :- Launching of new Hospitals in Dwarka and opportunity
abroad.

36. MEDICATION ERROR
Medication Error
Month
No of reported
Medication Error
Total number of
discharges and
deaths in that
month
% of Incidence of
Medication error
Nov'17 0 129 0
Dec'17 0 145 0
Jan'18 0 145 0
Feb'18 0 170 0
Mar-18 2 203 0.98
April 18 1 175 0.57
0 0 0 0
0.98
0.57
0
0.2
0.4
0.6
0.8
1
1.2
Percentage
% of Medication Error
Month Number of
Adverse
Drug Reactions
Number of
discharges
&
deaths X
100.
% of Adverse
Drug Reactions
Nov. 17 0 147 0
Dec. 17 0 139 0
Jan. 18 1 144 0.69
Feb. 18 0 167 0
Mar-18 0 202 0
April 18 4 172 2.33
0
0.5
1
1.5
2
2.5
Nov. 17Dec. 17 Jan. 18 Feb. 18Mar-18 April
18
% of Adverse Drug
Reactions
ADVERSE DRUG REACTIONS

37. Month Number of Inpatient
Days
Available Bed
Days
Bed Occupancy
Rate
Oct-17 683 3193 21.39%
Nov'17 420 3090 13.59%
Dec'17 332 3193 10.40%
Jan'18 389 3193 12.18%
Feb'18 452 2884 15.67%
Mar-18 515 3193 16.13%
April 18 448 3090 14.50%
21.39%
13.59%
10.40%
12.18%
15.67% 16.13%
14.50%
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
Oct-17 Nov'17 Dec'17 Jan'18 Feb'18 Mar-18 April 18
Bed Occupancy Rate
BED OCCUPANCY RATE
OCT-2017 TO APRIL-2018
BAR CHART FOR BED OCCUPANCY
Oct-2017 To April-2018

38. BAR CHART FOR INCIDENCE OF PATIENT FALLS
Month Number of Fall Number of in patient
days
% of Fall
Nov'17 0 129 0
Dec'17 0 145 0
Jan'18 1 145 0.68
Feb'18 0 170 0
Mar-18 0 203 0
April 18 0 175 0
0 0
0.68
0 0 0
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
Nov'17 Dec'17 Jan'18 Feb'18 Mar-18 April 18
% of Fall
INCIDENCE OF PATIENT FALLS
Nov-2017 To April -2018

39.  

40. There are few Quality Improvement initiatives that Ayushman Hospital & Health
Services can use to achieve the best outcomes :-
 Nursing activity to be channelized for achieving Nursing Excellence.
 Benchmark to be raised continuously for quality indicator’s.
 Aim for Robust On Job Training ( OJT).
Increase Staff, Empowerment and Accountability.
Effective implementation of standard through SOPs.
 Creating work friendly environment toward achieving quality patient
care.

41. LIST OF PANELS , PSUs& TPAs
S.NO PANELS
1 ADITYA BIRLA HEALTH INSURANCE COMPANYLTD
2 AIRPORT AUTHORITY OF INDIA
3 ALANKIT HEALTH INSURANCE TPA
4 BHARAT PETROLEUM
5 BHEL
6 BSEF RAJDHANI
7 CENTRAL POLLUTION CONTROL BOARD
8 CGHS
9 CHOLAMANDALAM MS GENERAL INSURANCE CO LTD
10 CIGNA TTK HEALTH INSURANCE CO LTD
11 COGNATE HEALTH SERVICES
12 DEDICATED HEALTHCARE SERVICE TPA
13 DELHI METRO RAIL CORPORATION
14 EAST WEST ASSIST TPA
15 ECHS
16 EIL
17 E-MEDITEK INSURANCE TPALIMITED
18 EPIL
19 ERICSON INSURANCE TPAPVT. LIMITED
20 FOCUS HEALTH INSURANCE TPALTD.
21 FUTURE GENERALI TOTAL INSURANCE SOLUTIONS
22 GOOD HEALTH PLAN INSURANCE TPA
23 HDFC ERGO HEALTH INSURANCE CO LTD
24 HEALTH INDIA INSURANCE TPA
25 HERITAGE HEALTH TPAPVT LTD
26 HUDCO
27 ICICI LOMBARD HEALTH INSURANCE
28 IGNOU
29 INDIAN FOOD & FERTILIZER CORPORATION (IFFCO)
CORPORATE
30 KRIBCO
31 LUMAX INDUSTRIES
32 MARUTI UDYOG LIMITED
33 MAX BUPA HEALTH INSURANCE
34 MAX FORT
35 MD INDIA
36 MEDI ASSIST INSURANCE TPAPVT LTD
37 MEDSAVE TPA CO LTD
38 MMTC
39 NABARD
40 NATIONALHIGH SPEED RAIL COORPORATION
LIMITED
41 NATIONALHIGHWAYSAUTHORITY OF INDIA
42 NATIONALINSTITUTE OF IMMUNOLOGY
43 NTPC
44 PARAMOUNTTPA(CORPORATE)
45 PARK MEDICLAIM
46 POWER GRID CORPORATION OF INDIAN LIMITED
47 RAKSHA TPALTD
48 STAR HEALTH INSURANCE CO.
49 TAJ DIPLOMATIC ENCLAVE
50 UNITED HEALTHCARE
51 VIDAL HEALTH INSURANCE TPA
52 VIPUL MED CORPORATION
53 VIVANTABY TAJ

42. CONTACT US
Dwarka,Sector-10,New
Delhi
info@ayushmanhhs.in www.ayushmanhhs.in011-49495555/66