2. ORGANISATIONAL STUDY IN
“PUSHPAGIRI MEDICAL
COLLEGE THIRUVALLA “
PRESENTED BY,
NIDHIYA.S
ROLL NO:23
REG NO:60744

4. INDUSTRY PROFILE
Medical care is the major
function of the hospital organization. Hospital is an integral
part of the social and medical organization, the function of
which is to provide for the population complete health, the
hospital is also a center for the training of health worker and
for biosocial research(WHO).
This project report explains in short the
role and responsibility of the hospital supportive services
and the qualities for the persons and departments to ensure
smooth, efficient and comprehensive working of the entire
hospital to achieve its objectives

5. COMPANY PROFILE

7. COMPANY PROFILE
Pushpagiri Medical College, Thiruvalla is one of the super
specialty multi disciplinary hospital in Kerala.
 It is a charitable hospital in the private management
which has blessed a trial of excellence in the healthcare and
services.
 In 1959, Zachariah Mar Athanasious, the third Bishop of
Thiruvalla started a small clinic with 8 beds and it was
named Pushpagiri Hospital.
 The hospital was started with private medical facility to
women and children.

8. In those days Pushpagiri was the only hospital that created
to the needs of vast population in and around Thiruvalla
It has now developed in to 1200 bedded hi-tech super
specialty hospital with many facility and DNB courses in
Orthopaedics and surgery.
The hospital offers best care through 210 highly qualified
medical professionals, 400 committed nursing staff, 200
para-medical staff, 200 wage earning staff and 300 other
staff.
It provided latest medical treatment with advanced
equipments making diagnosis easy and accurate.

9. MISSION:
To work towards a knowledge society
with life in abundance through science
and technology, improving health care
of our immediate community, the state,
the country, and the world at large…
VISSION:
We care God cures.

10. OBJECTIVES OF THE
STUDY
• To get familiarized with the service of the
organization
• To acquainted with the different departments in an
organization and their functioning.
• To understand how the key business process are
carried out in organizations.
• To understand how information is used in organization
for decision making at various levels.

11. • To understand overall functioning and performance of the
organization.
• To relate theory with practice
• To know about the environment of the organization.
• To know their marketing activity of the organization.
• To study the control and co-ordination of various department
to achieve organizational goal.

12. LIMITATIONS OF THE STUDY
•Due to the busy working schedules, interactions with
most of the company officials were not possible.
•The non disclosure of confidential report might have
affected the study.
•Time limitation.
•Lack of support from certain department due to their
work load.
•Information provided by the company is assumed to be
authentic..

13. ORGANISATION STRUCTURE.

14. DEPARTMENTS OF
PUSHPAGIRI

15. HR DEPARTMENT STRUCTURE
HR
DIRECTOR
EXECUTIVE
TRAINEES
TRAINEES
EXECUTIVE TRAINEES

16. MARKETING DEPARTMENT
STRUCTURE
MARKETING
MANAGER
Asst.Manager
Trainees Trainees
Insurance
Coordinator
Trainees

17. FINANCE DEPARTMENT STRUCTURE
FINANCE
MANAGER
INCHARGE
BILLING
PAYMENTS
CONTROLLER ACCOUNTANT

18. SYSTEM DEPARTMENT STRUCTURE
SYSTEM
MANAGER
SYSTEM
DEVELOPER
TRAINEES
SYSTEM
ASSISTANT
TRAINEES

19. SWOT ANALYSIS

20. •Pushpagiri Medical College Hospital is strongly
supported by the Arch diocese of the Thiruvalla
providing the services of sincere and dedicated priests
and nuns.
• Greater support & encouragement from the local area.
• Collaboration & support from national &
international agencies & other organizations.
•Availability of C.T & M.R.I scan devices and well
equipped blood bank.
STRENGTHS

21. Availability of doctors in the community radio i.e. Radio
Macfast 90.4 Nattukarkku Koottai.
Availability of well qualified and experienced doctors.
Application of effective performance appraisal system for the
employees.
Better coordination among the departments.
Add on program in Corporate and social responsibility like pain
and palliative care unit, introduction of medical insurance etc.
Strong informal communication channel among hospital
departments.

22. WEAKNESSES
• Lack of technological up gradation.
• Lack of professionalism in many areas.
• Lack of continuous service of employees.
• Comparatively lower commitment of the
employees.
• Unavailability of female surgeons.
• Low return on investment.
• Inadequate sources for tapping adequate funds
for modernization program.

23. OPPORTUNITIES
The only medical college in the district of Pathanamthitta.
Potential for establishing sound and Strong relationship & form of
collaboration with foreign hospitals and medical universities.
Scope for upgrading the hospital to international standards.
Opportunity for introducing updated technology.
Potential for incorporating Ayurveda, Homeopathy, Naturopathy
techniques.
Development of indigenous technology, Mobile clinic, Medical
village.

24. THREATS.
The organization suffers from following threats,
• Competition from the multispecialty hospitals.
• High salaries for the nurses in other countries.
• Shortage of experienced nurses.
• Non availability of experienced and well
qualified female surgeons.

25. FINDINGS
• Good reputation in the hospital industry.
• Highly qualified and skilled employees.
• High priced services are provided.
• Good critical care service
• The number of employees is high.
• Employees have high stress at their work.

26. Computerization of all departments is not effective.
The hospital has a strong commitment towards the
patients and society.
Proper Auditing is carried out in the hospital every year
to ensure financial transparency.
The hospital is an Eco-friendly organization which takes
systematic measures for the disposal of waste materials.
High labour turnover

27. SUGGESTIONS.
•Reduce the charges for services.
•Increase facilities for training and development for all
employees.
•Suggestions from employees should be obtained before further
improvement of the organization.
•It is advisable for the management to take appropriate steps to
acquire sufficient permanent man power.
•More Medical Camps and Awareness program should be
conducted to increase the health awareness of the public.
•Shift timings should be rescheduled as per the convenience of
the staffs.

28. •Expensive medicines should be stocked in the Pharmacy and
it should be sold at reasonable price to the patients who
deserve it.
•Sophisticated machineries and equipments should be
installed in the hospital.
• Policy decisions must be taken by the management to
introduce updated technologies in different departments.
•Initiatives may be taken by the management to introduce the
mechanism of quality circles.
•Steps may be taken to centralize the billing section and to
introduce an efficient management system.