This document contains Amr Mohamed Hamed Rasmy's resume. It includes personal information, career objective, education history, graduation project details, work experience at Vodafone Egypt in roles such as voice HLR support engineer and global incident and crisis management engineer, courses taken, and skills. Rasmy has over 7 years of experience in the telecommunications industry, primarily focusing on voice support and incident management. He holds a Bachelor's degree in Electrical and Computer Engineering and is fluent in English and Arabic.

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Amr Mohamed Hamed Rasmy
Address: 16 Abdel Aziz Gawish Street, Lebanon Square, Mohandseen, Cairo, Egypt
 Tel (Home): +20 2334 79447  Mobile: +20 100 314 5722
 E-mail: eng.a.rasmy@gmail.com 
P E R S O N A L I N F O R M A T I O N
Date of Birth: April 16, 1988
Nationality: Egyptian
Marital status: Married
C A R E E R O B J E C T I V E
Seekingachallengingpositioninareputable organizationasamemberof international teamwithanopportunity
for growth and advancement; where my academic background, previous experience and skills can be employed
and further enhanced as well as gaining new experience.
E D U C A T I O N
September 2005- January 2011
Faculty: Higher Technological Institute 10th of Ramadan City (HTI), Giza, Egypt.
Degree: Bachelor of Science in Electrical and Computer Engineering.
Major: Electrical and Communication Engineering.
Graduation grade: Good.
Graduation project: Excellent.
May 2005: Egyptian High School Certificate
Port-Said Language School (PSS), Zamalek, Cairo, Egypt.
G R A D U A T I O N P R O J E C T
“DesignandCodingof Satellite Link”
The projectincluded aMATLAB GUI for calculatingthe Satellite LinkBudgetandMATLABSimulink forCoding.
W O R K E X P E R I E N C E
June 2014-Present
Vodafone Egypt
Voice HLR, HSS, MNP & EIR Second Line Support Senior Engineer
 HLR second line supportEngineer- NOKIA (NokiaSiemensbefore) SDM/HLR
 HSS second line supportEngineer- NOKIA (NokiaSiemens before)SDM/HSS

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 MNP second line supportEngineer- NOKIA (NokiaSiemensbefore)SDM/MNP
 EIR second line supportEngineer- EricsonEIR and NOKIA (NokiaSiemens before) SDM/EIR
 Operate andsupportmore than 200 servers carryingthe HLR, HSS, MNP and EIR services builtonUNIX
and Linux platforms.
 Performed aprimary role inthe acceptance of NOKIA EIRto the core network whichincluded the new EIR
design, projectmanagement, testing, preparation, hardware acceptance andsoftware acceptance.
 Performed aprimary role inthe EIR trafficmigration.
 Performed aprimary role inthe NOKIA EIR integration withthe ONE-NDSnetwork.
 Performed aprimary role inthe acceptance of NOKIA HSSto the core network which included the new
HSS design, projectmanagement, testing, preparation, hardware acceptance andsoftware acceptance.
 Performedaprimary role inlaunching4G|LTE network forthe firsttime inEgypt.
 Performed aprimary role ininstallingandoperatingNCIV (NokiaCloud)tothe core network carryingthe
HSS application.
 Performed aprimary role inmore than 10 systemupgrades involved withHLR, MNP andEIR nodes.
 Performed aprimary role inmore than 10 new projects andsolutions.
 Preparingacceptance testdocuments andPerforminghardware, application acceptance, application
migrationandstress testingfornew nodes.
 Developingalarmingtoolsandcustomized scriptstoenhance network monitoring.
 Reportingandescalatingthe network problems accordingtothe agreements andrules.
 Implementingrequired network configuration andoperational changes includingupgrades and
expansionswithminimal impactonthe customers.
 Performinghousekeepingandsystemmonitoringtopreventproblemsbefore theiroccurrence.
 Act uponescalatedalarms/complaints escalatedfromnetwork operations frontline Teams.
 Launchingcommercial projectsandact as projectmanagementfornew projects.
 Escalatingand followingupproblems withthirdpartyvendors anddevelopmentteams.
 Traindand prepared the newcomers.
 Documenting, updatingandvalidatingaKnowledge base of known issuesandtheirsolutions.
January 2012 - June 2014
Vodafone Egypt
Global Incident and Crisis Management Engineer
 Incidentmanagementengineeratthe Technology department.
 Actedas a SPOC inside the Technology departmenttoCustomerCare department.
 Communicate withmore than50 teamsfrom network operations, IToperations, commercial operations
and thirdparty vendors.
 Responsible andaccountable forthe endtoendmanagementof widespread andhighpriority incidents
relatedtoall Vodafone Egyptcustomers.
 Handled Global IncidentsraisedbyEventManagementTeam, validateitandescalate ittothe Network
Operations orIT service owner, follow upwiththemandensure the incidentresolution.
 Managed the planned changeswiththe service ownerteamsfollowingthe Change Managementprocess
and ensure the execution of the changes.
 Supported more than200 services andapplications.
 UsedBMC Remedy asa TicketingSystem.

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 Sendseverity flagmessagestoupdate the topmanagementwithany critical incidentandsettingthe
priority of the incident.
 Heldmeetingsandconferences withthe service ownerteamsforany unresolved incident.
 Follow upuntil the services are restored completely andsendIncidentSummary Reporttothe service
ownerandtop management.
 Documenting, updatingandvalidatingaknowledge base of known issuesandtheirsolutions.
 Achieved the shiftleadposition forNMC/SOCteamstartingfromJanuary 2013
 Ensured performance, KPIsandcustomerservice quality are meetingandexceedingthe targets.
 Trainedandprepared the newcomers.
March 2011 - January 2012
Vodafone Egypt
ADSL Technical Support Engineer
.
 ADSL technical supportengineeratCommercial Operations departmentforall VodafoneEgyptADSL
customers.
 Delivered technical supporttoend-userscustomers usingandoperatingautomated call distribution
phone software.
 Interactwithcustomers toprovide solution toany technical issue relatedtothe ADSLservice.
 Gather customers’ information anddetermine the issue byevaluatingandanalysingthe symptoms and
makingthe necessary troubleshooting.
 UsedSiebel –Oracle as a ticketingsystem.
 Documenting, updatingandvalidatingaknowledgebase of known issues andtheirsolutions.
 Managed andperformed technical escalations inline withIncidentHandlingpolicy.
 Achieved the shiftleadposition afteronly 4months.
 Ensured performance, KPIsandcustomerservice quality are meetingandexceedingthe targets.
 Trainedandprepared the newcomers.
C O U R S E S
• GSM & Mobile communications (CairoUniversity)
• IMS and VoLTE Administration (NokiaAcademy)
• NT HLR FE SystemAdministration (NokiaAcademy)
• NokiaCloudoverview andadministration (NokiaAcademy)
• Introduction toSS7 / SIGTRAN (Vodafone Egypt)
• Unix Essentials andFundamentals (ITI –Information Technology Institute)
• Unix Shell scripting(VodafoneEgypt)
• Analog& Digital Electronics AdvancedCourses (JelecomTrainingCenter).
• PLC, SCADA & Touch Screens (Industrial Systems Company).
• CCNA (TelecomEgyptTrainingCenter).
• Time Management, SoftSkills&CommunicationSkills(LegendTrainingCenter).
• De MontfortUniversity –Leicester, England, UK

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Courses attended in UK: Reverse Engineering, Virtual Prototyping, Electronic Engineering, Industrial
Control, SemiconductorDevices &Components, PowerConversion andIntroduction toNanotechnology.
Industrial Visits in UK: JCB, Ford Motor Company, Renishaw Innovation Center, National Space Center,
Ratcliffe Power Station and De Montfort Uni. Nanotechnology Lab and Innovation Centres.
S K I L L S
Languages
 Arabic: Mother Tongue.
 English: Fluent.
Computer
 Operating systems: Microsoft: DOS, Windows; XP, Millennium, Vista, Seven and 8 | iOS | Solaris.
 ProgrammingLanguages:Q-Basic, C, C++, VHDL, UNIX Shell, Linux andMATLAB.
 Software:MATLAB(M-file, Simulink andGUI), CiscoPacketTracer, Eagle LayoutEditor, Orcad, Active
VHDL, BorlandC++, Turbo C, MicrosoftOffice, BMCRemedy.
Personal Skills
 Ability to work with teams and to work independently.
 Ability to adapt well to changes and work under stress.
 Fast learner and self-motivated.
 Hard worker, active and ambitious.
 Leading personality, high negotiation skills and excellent communication skills.
 Excellent research skills.
 Has no problem with working overseas and has a valid international passport, travelled before to UK -
England, Scotland & Wales, Kuwait, Saudi Arabia & Thailand.
 Registered at the Egyptian Syndicate of Engineers.
References furnished upon request