Jitendra Patil is seeking a position as a Maintenance & Technical Support Engineer where he can apply his technical skills and experience. He has over 8 years of experience in roles supporting IT infrastructure, networking, and AV systems. His technical skills include hardware maintenance, Windows networking administration, and networking protocols. He is pursuing CCNA certification and desires to achieve CCNP and CCIE certifications.

1. Jitendra Patil,
Email: Patiljitendra96@gmail.com
Contact no: 8007885525
OBJECTIVE
To work as a Maintenance & Technical Support Engineer ; where I can apply my knowledge
and skills to build my career as an inter-networking specialist for demonstrated drive and
commitment towards superior job performance.
TECHNICAL SKILLS
Hardware and Maintenance:
• Installing and configuring the peripherals, components and drivers.
• Installing and configuring EPBAX & Gateway.
• Hardware Troubleshooting.
• Understanding general PC components, partitioning and formatting a Hard disk.
• Maintenance & Repairs, Installation & Commissioning, Expert in computer Network &
Desktop Support,Telecom-Designer, Electrical Egg. Miscellaneous works
professional.
Windows Networking and Administration:
• LAN, MAN, WAN technology and Architecture.
• Network implementation, Network components, protocols.
• Understanding of OSI model.
• Basic Knowledge of Router , Switches , Firewall , Bridge & Hub.
• Basic Knowledge of Windows XP and Windows 7.
CERTIFICATION
Automation (Plc & Scada Design).
Will pursue CCNA soon and have a strong desire to achieve CCNP & CCIE certification.
WORK EXPERIENCE
Shetty Infrastructure pvt. ltd
AV Technical Engineer: Aug 2012- Jan 2014
Job Location – Atos India Pvt. ltd Pune
Contract Assignee: Aug 2012- Jan 2014
Principal Duties and Key Responsibilities:
• Worked for Atos Internal IT as Technical Support engineer.

2. • Got exposure on CCM Tool (Customer and call monitoring)
• Once Job/Ticket raised have to analyze the fault & have to inform respective teams.
• Giving end to end technical support to user’s network infrastructure.
• Judging the priority of the incident and assigning the correct severity level depends
on the impact.
• Making sure that the issue is resolving within the SLA. Otherwise have the
responsibility to provide valid reason.
• Documenting the Tickets with the observations/ troubleshooting outputs and
suggestions. In additions to this the responsibility to update the customers/ Users/
necessary teams in a transparent and simple way.
• Troubleshooting WAN problems, coordinating with Broadband lines.
• Certify the all applications are running after any release or any Connectivity / Network
related troubleshooting.
• Configuring and Troubleshooting Network, Shared Printers and shared drives.
• Troubleshooting the internet connection issues.
• Establish connection of all voice – data port as per the drawing & architecture
• Resolve the problem of all telephone- data
• Installing & Configuring of IP Phones
• Provide resolution of Av related problems
Compass Group
Job Location - Tata Consultancy Services Pune
Contract Assignee: Feb 2014 - March 2016.
Principal Duties and Key Responsibilities:
• Worked for TCS Internal IT as Technical Support engineer.
• Got exposure on CCM Tool (Customer and call monitoring)
• Once Job/Ticket raised have to analyze the fault & have to inform respective teams.
• Giving end to end technical support to user’s network infrastructure.
• Judging the priority of the incident and assigning the correct severity level depends
on the impact.
• Making sure that the issue is resolving within the SLA. Otherwise have the
responsibility to provide valid reason.
• Documenting the Tickets with the observations/ troubleshooting outputs and
suggestions. In additions to this the responsibility to update the customers/ Users/
necessary teams in a transparent and simple way.
• Troubleshooting WAN problems, coordinating with Broadband lines.
• Certify the all applications are running after any release or any Connectivity / Network
related troubleshooting.
• Configuring and Troubleshooting Network, Shared Printers and shared drives.
• Troubleshooting the internet connection issues.
• Establish connection of all voice – data port as per the drawing & architecture
• Resolve the problem of all telephone- data
• Installing & Configuring of IP Phones
• Provide resolution of Av related problems
MAX INDIA PVT LTD.
AV Decent Engineer: April 2016- Till Date

3. Job Location – John Deere India PVT LTD.
Contract Assignee: April 2016 to Jan 2020
Principal Duties and Key Responsibilities:
• Worked for Atos Internal IT as Technical Support engineer.
• Got exposure on CCM Tool (Customer and call monitoring)
• Once Job/Ticket raised have to analyze the fault & have to inform respective teams.
• Giving end to end technical support to user’s network infrastructure.
• Judging the priority of the incident and assigning the correct severity level depends
on the impact.
• Making sure that the issue is resolving within the SLA. Otherwise have the
responsibility to provide valid reason.
• Documenting the Tickets with the observations/ troubleshooting outputs and
suggestions. In additions to this the responsibility to update the customers/ Users/
necessary teams in a transparent and simple way.
• Troubleshooting WAN problems, coordinating with Broadband lines.
• Certify the all applications are running after any release or any Connectivity / Network
related troubleshooting.
• Configuring and Troubleshooting Network, Shared Printers and shared drives.
• Troubleshooting the internet connection issues.
• Establish connection of all voice – data port as per the drawing & architecture
• Resolve the problem of all telephone- data
• Installing & Configuring of IP Phones
• Provide resolution of Av related problems
ACADEMIC QUALIFICATION
ACHIEVEMENTS
• Discipline Coordinator for college annual function in 2011.
• Event in-charge for Tree Plantation in Kolhapur.
• Precedent of Electronics Department in 2012.
EXAMINATION INSTITUTE BOARD/UNIVERSITY
YEAR OF
PASSING
B.E.(Electronics)
Bharthi Vidyapeeth
College of Engineering
Kolhapur
Shivaji University,Kolhapur. 2012
H.S.C.
Devenchand College
Nipani Kolhapur
Kolhapur Board 2008
S.S.C.
Anandrao Patil Prashala
Kolhapur
Kolhapur Board 2006

4. PERSONAL PROFILE
Name : PATIL JITENDRA MARUTI
Nationality : Indian
Date of Birth : 3rd
May 1990
Hobbies : Listening music, Social Working
Languages Known : English, Hindi & Marathi
Email : Patiljitendra96@gmail.com
Pan Card Number : BWLPP1533R
Passport Number :
Declaration: I hereby declare that all the details furnished above are true to the best of my
knowledge and belief.
Place: Jitendra Patil