Awareness on e banking
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This document presents a study on electronic banking (e-banking) in India. It introduces e-banking and examines its objectives, advantages, disadvantages and popularity among customers. The study analyzes awareness, security and the reach of internet banking services offered by State Bank of India. Primary data was collected through online sources and books, while secondary data came from various websites. The findings show that education levels influence e-banking adoption and security remains a key challenge. While e-banking offers convenience, some customers still prefer traditional banking or cannot afford internet fees. The conclusion is that improved security and guidelines will help e-banking growth in India.
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Awareness about E banking among indian consumers ppt
This is a power-point presentation of E banking research report
My research is based on Seconday data.
I did a thoroughly research on the awareness of E-banking services amongst indian customers.
The objectives of my research are:
1) To study about the role, need, types, frauds, impact of Internet banking on banks, customers and society, various frauds and ways to overcome them in internet banking, services offered by internet banking and its benefit to the customers and banks.
2) To study about the future perspective and awareness of internet banking among Indian customers and ways to increase awareness among the customers.
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The document provides background information on e-banking in India. It discusses:
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2) The pre-e-banking scenario in India, where traditional banking involved limited information available only at physical branches.
3) How increased competition from private banks in the 1990s forced public sector banks to adopt technology and computerize operations.
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Awareness about E banking among indian consumers ppt
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My research is based on Seconday data.
I did a thoroughly research on the awareness of E-banking services amongst indian customers.
The objectives of my research are:
1) To study about the role, need, types, frauds, impact of Internet banking on banks, customers and society, various frauds and ways to overcome them in internet banking, services offered by internet banking and its benefit to the customers and banks.
2) To study about the future perspective and awareness of internet banking among Indian customers and ways to increase awareness among the customers.
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A RESEARCH REPORT ON “CONSUMER SATISFACTION FROM E-BANKING SERVICES WITH A STUDY OF HDFC AND ICICI BANK”
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The document provides background information on e-banking in India. It discusses:
1) The evolution of e-banking, from early distance banking services in the 1980s to the first online internet banking services in 1994.
2) The pre-e-banking scenario in India, where traditional banking involved limited information available only at physical branches.
3) How increased competition from private banks in the 1990s forced public sector banks to adopt technology and computerize operations.
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CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
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• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
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My research is based on Seconday data.
I did a thoroughly research on the awareness of E-banking services amongst indian customers.
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1) To study about the role, need, types, frauds, impact of Internet banking on banks, customers and society, various frauds and ways to overcome them in internet banking, services offered by internet banking and its benefit to the customers and banks.
2) To study about the future perspective and awareness of internet banking among Indian customers and ways to increase awareness among the customers.
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CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
E- Banking Research Report
I completed a Seminar project.
My research is based on Seconday data.
I did a thoroughly research on the awareness of E-banking services amongst indian customers.
The objectives of my research are:
1) To study about the role, need, types, frauds, impact of Internet banking on banks, customers and society, various frauds and ways to overcome them in internet banking, services offered by internet banking and its benefit to the customers and banks.
2) To study about the future perspective and awareness of internet banking among Indian customers and ways to increase awareness among the customers.
Bank’s products and services
The document discusses the different products and services offered by banks. It identifies the main categories as retail banking, trade finance, and treasury operations. It then provides details on specific retail banking services like deposits, loans, remittances, and bookkeeping. It also outlines electronic banking services like ATMs, online and mobile banking, and their benefits of increasing convenience and customer access while reducing costs. Finally, it lists the top 30 banks in the Philippines.
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Computers are widely used in banks to help staff operate more efficiently and effectively. They track transactions, process customer information, and allow banks to offer good customer service daily. Key computer applications used in banks include automated teller machines (ATMs), cash deposit machines, mobile banking, internet banking, and core banking systems. These applications provide customers with convenient access to their accounts and allow banks to save time and costs.
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Awareness on e banking
- 1. Presented By :- Archana Sharma SYMMS (Finance) Roll No:-91
- 2. Introduction Objective Company profile Mediums of E-Banking Advantages Disadvantages Research methodology Findings Conclusion
- 3. E-Banking Electronic Banking in simple terms means it does not involve any physical exchange of money, but it's all done electronically, from one account to another, using the Internet. Internet banking is just like normal banking, with one big exception. You don't have to go to the bank for transactions. Instead, you can access your account any time and from any part of the world, and do so when you have the time, and not when the bank is open. For busy executives, students, and homemakers, e-banking is a virtual blessing.
- 4. To examine the reach of internet banking To analyze awareness among customers using internet banking To identity the level of security among customers in using these services To find out the popularity of the internet banking service in customers as users and non users.
- 5. STATE BANK OF INDIA(SBI) SBI Internet Banking service has made it completely easy for the customers to carry out a number of activities with their bank account. Today, you can check your account balance, get account statement, make third party transfer or keep track of your transactions with the help of SBI Bank Internet banking facility. SBI Bank online banking service allows the customers to enjoy a number of online products and services that include; Bill Payment E-Payment Fund Transfer Cheque Book Request Account Opening Request
- 6. ATM (Automatic Teller Machine) Phone Banking Mobile Banking Internet Banking Payment Cards (Debits/Credit Card)
- 7. Advantages Disadvantages Better rates Ease of use Services and tools Mobility Electronic transfers Environmental friendliness Security alerts Diminished relationships Lack of comprehensive or special services Transaction issues Security issues
- 8. E-banking has created transformation in banking structure, business process, work culture and human resource development. E-banking has affected productivity, profitability, work culture and efficiency of the banks to a large extent. Primary data: Data obtained from the internet Data collected from books Secondary data: Data collected from various sites
- 9. Majority of the respondents are having higher education background(post graduate or graduate). This infers that there is a strong correlation between the education and banking operations. Security issues are one of the challenges for implementation and development of e-banking. In spite of so many facilities that Internet banking offers us, we still seem to trust our traditional method of banking. It is found that some bank customers have not adopted e- banking services as they do not trust the internet as a channel for banking and it is complicated to use as well as they cannot afford the Internet fee.
- 10. The strategy of bank is to provide value added services and products to the consumer. The main aim of E-banking is to making transactions through online poses and make customer more beneficial. E-banking is a generic term for delivery of banking services and products through electronic channels, such as telephone, internet, and cell phone, etc. In future, the availability of technology to ensure safety and privacy of e-transactions and the RBI guidelines on various aspects of internet banking will definitely help in rapid growth of internet banking in India.