The document discusses e-banking in India, highlighting its benefits, types, and consumer awareness. It indicates that while consumers are aware of e-banking services, many do not know how to utilize them effectively, necessitating bank-led education initiatives. Additionally, it covers the advantages and disadvantages of e-banking, various frauds, and future trends in banking technology.

1. Awareness about
E- Banking among Indian
Consumers.
Submitted by-
Anurag Singh (20160618)
B.Com (Hons.) IVth semester
Mangalayatan University

2. Introduction
E banking refers to using banking services through mobile
phone using internet. This service has made the life of
people easier. As the service can b availed 24*7.
This report covers different aspects of E Banking-
Benefits of E Banking to Bankers, Consumers, Structure of
E Banking, Importance of E Banking, Impact, Awareness
among consumers in regard to Electronic Banking.

3. Literature Review
Ashima Tandon, Manisha Goel & Sunita Bishnoi [1] mentioned in their research that the
level of consumer awareness is greater in private and foreign sector banks when
compared to public sector banks.
Amutha D[2] According to the researcher banks customers are aware about all the
facilities provided by the banks to its customers. Still banks need to take steps to educate
their customers regarding newly developed technologies and other banking services.
Harihara Sudhan R & Pavithra V [3] According to the researchers the bank customers who
have access to internet and know how to use it they avail internet banking facilities.
L. Kathi [4] According to the researcher technology has indulged its hands in banking.
Internet banking has introduced new products which offer greater efficiency in working
and productivity both nationally and globally.

4. Research Methodology
The research methodology adopted in this report is based on
secondary data. The information gathered is based on the data
from various journals, newspaper and magazines.
The nature of the report is descriptive. As the researcher has
focused on bringing together the role, impact, challenges,
limitations, services, awareness and ways to increase awareness
about internet banking among the Indian customers and making
people aware about its different services and benefits.

5. Objective
 1) To study about the role, need, types, frauds, impact of Internet
banking on banks, customers and society, various frauds and
ways to overcome them in internet banking, services offered by
internet banking and its benefit to the customers and banks.
 2) To study about the future perspective and awareness of
internet banking among Indian customers and ways to increase
awareness among the customers.

6. E Banking
E Banking is called Internet Banking because the tool used by it is Internet. It is a
‘technological blessing’ for people. As it saves considerable time of people
which was spend in banks.
Banks offer E Banking services in two ways-
1) An existing bank establishes a website
and through website banks offer internet
banking to its customers
2) Banks establish a ‘virtual’ or ‘internet
bank’. The computer server which
manages the internet bank is housed
in an office that serves as a legal
address of that particular bank.

7. Services of E Banking
1) Customers can perform non transactional tasks like viewing
account balances and recent transactions, ordering cheque
books and downloading periodic documents.
2) Customer can transact funds online through linked accounts.
3) Paying bills and third party transfer.
4) Purchase/ Sell investment.
5) Credit Card Application.
6) Make Bill Payments.

8. Merits and Demerits of E Banking
Merits Demerits
1) Fast Transactions 1) Security Issues
2) Easy Access 2) Online Features and Transactions.
3) Security 3) Absence of physical bank.
4) No Time and Location Constrain 4) Lack of Personal Touch between banker
and consumer

9. Role of E Banking
 Role of E Banking to Society
1) Easy to set up- It can be used
through smart phones.
2) Secure- Safe Banking Transactions.
3) Convenience- Easy Payment of bills
4) Services- 24*7 Banking Facility.
5) Fast Transactions- National and
International Transactions can be
processed faster.
 Role of E Banking to Bank
1) Low operational and Transactional
Costs.
2) Easy Cross Border Transactions.
3) Less Paperwork.
4) Increased Customer Satisfaction and
Improved Services.

10. Types of E Banking
1) Internet Banking- Manage banking transactions using android phones and
internet.
2) Automatic Teller Machines- Secure method of making withdrawals, check
balance.
3) Tele Banking-By dialing telebanking number, customer can access bank
account.
4) Smart Cards- Example Shopping Cards.
5) Debit Cards- ATM Cards.
6) E Cheque- Form of Electronic Cheque.

11. E Banking Frauds and Ways to Prevent Frauds
E BANKING FRAUDS
1) Securing Account
2) Pishing
3) Spam
4) Nigerian Scam
5) Spyware
6) Public Access can be injurious
PREVENTION OF E BANKING FRAUDS
1) Check Account Regularly
2) Keep PIN, Password secret.
3) Change Password Regularly.
4) Do not give account info through
phone or email.
5) Use anti-virus protection software,
firewalls and spyware blockers
6) Report lost cards immediately.

12. Future Prospects of E-Banking
Upgraded ATMs- ATMs have completely transformed the banking system
since their evolution in 1967. The next revolution in ATMs will involve
contactless payments.
Automated Financial Services Employees- The rise of financial
technology is to result in the reduction of in-bank personnel. Instead of
employees there will be robot advisors that will manage money
according to growing population.
Mobile and Digital Banking-The mobile, digital transformation in banking
has begun but still has affected the growth. Banks are investing heavily in
digital banking technology, in which customers use mobile, web or digital
platforms to use banking services.

13. Awareness about E- Banking
In this scenario when it comes to Internet Banking, people are aware about it.
They are aware that they can get various banking facilities by the help of their
phones and internet. But the problem only is ‘how to use it?’. It is assumed that
everyone who has android phone and know how to use it avails internet
banking. Not if primarily maintaining accounts but transfer of funds or making
online payments, booking hotels, reservations is buses and trains, their transfer of
fund or making these payments online is also a form of internet banking.
Awareness among people is instilled the problem is with the implication. People
don’t know how to use it. In such situations it is the duty of the bank to make
their customers aware about such facilities.

14. Conclusion
Banking activities have reached at a level up after introduction of internet banking.
 There are changes in the work culture and working habits of the bank employees
because of the use of internet, load of bank employees has reduced.
 Customers are being benefitted because of use of internet. It has made life easier,
transactions can be made on a move.
 With the advent of e- banking there is emergence of new types of banking like SMS
banking, mobile banking, etc…
 Transactions are more secure because of privacy settings, passwords and
cashlessness.
 The modern internet banking will induce more formats and types of e banking, which
will benefit the society on a whole.

15. References
 Ashima Tandon, Manisha Goel, Sunita Bishnoi, Consumer Awareness towards Internet Banking: A
Comparative Study of Public, Private and Foreign Banks, International Journal of Hybrid Information
Technology, Vol 9, No 6 (2016).
 Amutha D*, A Study of Consumer Awareness Towards E- Banking, International Journal of Economics
and Management Science http://dx.doi.org/10.4172/2162-6359.1000350.
 Harihara Sudha Ramakrishnan, Pavithra V, A Study on Customer Perception and Awareness in the
usage of Internet Banking. https://www.researchgate.net/publication/263163012
 L. Kathi, A Study of Awareness of E-Banking Services In India
 http://ssrn.com/abstract=2223612
 Mukta Sharma, R.B Garg, Banking Services Offered By Indian Banks Online, International Journal of
Research in Engineering and Technology, Volume: 04 Issue: 07 | July-2015, http://www.ijret.org.
 John Csiszar, Banking Technologies (2017), https://www.gobankingrates.com
 Mohammed Thasleem, A Study of Consumer Awareness on E Banking Services at Union Bank of India
Mangalore, https://www.scribd.com/.