Congratulations Theresa Palmer ! You have been nominated by John Powell for a 2012 Changing the Game Award in the Dream Team Award category. This nomination recognizes that your efforts have had an impact on Celestica's business and culture. You are actively working toward our Gameplan goals, and demonstrating our Brand and Values. You should be very proud of your achievements! To access your award nomination, please click on the link below. Please note, winners and runners up will be contacted by the award executive sponsor no later than March 25, 2013.

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Above and Beyond Award
Nominated Team Name or Individual name: IBM TAA Team @ San Jose
Submitted By: Simon Tam
Team Lead:
Team Members: Theresa Palmer,Marlow Sana,Ray Sato,Daniel Munoz,Donnelle C opeland,Vu Tran,Armando
Griego,Yuko Tang,Emily Wang,Scott Bulriss,Mike Yang,Mateo Mateo,Wayne Richings,Tiffany Sy,Rey C alma
Describe how this team or individual goes ‘above and beyond’ job responsibilities or stated customer
requirements to provide a service level that consistently sets Celestica apart from its competitors.
During Q4 end, we were awarded a new business with IBM called the TAA program. The issue faced was a
requested delivery in early Q1. Specifically the team had to resolve the following:
- Material not pipelined and delivery requested within less than a month.
- BOMs and design not finalized
- Quotes/price not finalized
- Hub setup/delivery logistics not finalized
- IC T Testers not available until January.
- C hristmas Holiday and C hinese new year compressing the available time for delivery.
Regardless of these challenges, IBM expectation was that we deliver on time according to above stated timeline.
The team worked tirelessly and overcame many challenges in order to meet the aggressive schedule.
Provide a description of how this individual creates a performance culture with other employees that
allows them to anticipate customers’ requirements with speed, agility and flexibility. Delivers on promises
with integrity, respect and quality while living the Brand Promise and attributes.
Many roadblocks were encountered, but the team pulled together and were able to overcome them all in a speedy,
efficient and flexible manner. Examples are:
- Dealing with multiple time zones and language challenges.
- Allocation of critical parts with C SS - Upside received at C SS for 6x demand - Both C SS and GC BU were able to
step in to support C SJ through customer allocation calls and shortage analysis.
- C hanges in shipping/export regulations (Litihium ion battery regulations changed at the last moment due to fires in
planes).
- Last minute EC changes which the team flexible in adapting to.
- BOM errors which caused last minute shortages - resolved by utilizing unconvention sourcing of material.
Result: IBM/C ustomer received product ahead of projected schedule at higher than expected quality levels.
Identify how the team or individual creates, adapts and continuously enhances tools and processes to
enable their customers’ and Celestica’s mutual success creating competitive advantage for both parties.
The San Jose site typically does not handle larger scale production builds. As a result, the IBM TAA program
necessitated new processes for the site:
- Hub shipments and setup
- Dealing with constant EC issues in a production environment
- C omplete setup of a new program in a compressed timeline.
Provide evidence or quantify the benefit that this team or individual has brought to improved customer
metrics (loyalty, profit, quality, delivery, etc). An award of new business, a competitive take-away or
customer recognition and testimonials summarizing their positive experience directly tied to this team or
individual is also applicable.
Recognition from C ustomer:
That's great, thanks for sending the note Armando.
The entire team has always demonstrated a keen sense of urgency with all the engagements. This is another
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example of their diligence and drive for success.
Dan
On Tue, Feb 12, 2013 at 9:17 AM, Armando Griego <agriego@celestica.com> wrote:
Dan,
I wanted to covey my appreciation and thanks for the tremendous support given by the CSJ team in meeting the
IBM requirement of getting the initial TAA units shipped to support the IBM launch of the IBM Storwize V3700
program.
Th
e team worked through a number of last minute obstacles and challenges and not only met the initial commit
but were successful in pulling in the ship request date. The teams ability to overcome the number of challenges
is a testimony of the hard work, commitment and dedication of the team.
Again, my appreciated and thanks for the tremendous support.
Regards,
Armando
Briefly describe how the individual or team contributed to any of Celestica's Gameplan objectives (raising
the bar in operational performance, securing higher-value customer opportunities, growth with new
markets or customers, or employee engagement).
Awarded new IBM Atlantis business in Q2 2013.
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