The document outlines the key pre-audit activities for a business process audit, including establishing the purpose and scope, audit criteria, nominating an audit team, obtaining required information, establishing an audit trail and sample, developing an audit program, informing and confirming dates with the auditee, briefing the audit team, and preparing checklists. The goal of pre-audit activities is to properly plan and prepare for the on-site audit investigation phase.
1) The document discusses internal financial controls as defined in the Companies Act 2013, which requires companies to establish adequate internal financial controls and for auditors to evaluate their effectiveness.
2) It outlines the key components of internal financial controls - control environment, risk assessment, control activities, information and communication, and monitoring activities.
3) The roles and responsibilities of directors, auditors, and audit committees in evaluating internal financial controls and reporting on their adequacy are also summarized.
This document lists various management documents required for a factory including: factory license, organization chart, pollution control documents, safety certificates, training records, medical records for employees, emergency plans and safety equipment inspections. It also addresses requirements for facilities like the kitchen, toilets and waste water treatment to ensure they meet health, safety and hygiene standards. The document contains 100 items to check that the factory is properly licensed and operating in compliance with applicable regulations.
Internal Financial Controls over Financial ReportingManish Kagathara
The document discusses the requirements for internal financial controls (IFC) under the Companies Act 2013. It defines IFC and outlines the requirements for directors, statutory auditors, and audit committees to evaluate and report on IFC. It then describes AKMK & Associates' approach to assessing IFC which includes identifying key business processes, documenting controls, testing control design and effectiveness, and remediating any deficiencies found.
1. Internal audit's role is to support the audit committee by providing assurance on risk management, control, and governance processes.
2. Internal audit conducts risk-based engagements by evaluating controls related to financial reporting, operations, and information systems.
3. Internal audit can take on both assurance and consulting roles related to compliance by evaluating regulatory compliance programs and making recommendations to enhance them.
Internal auditors’ roles and responsibilitiesSalih Islam
The document discusses factors for a company's board of directors to consider when deciding whether to establish an internal audit function or outsource it. It notes some areas where the SEC permits outsourcing to an independent auditor. It also lists ways an audit committee can support internal auditors, such as ensuring their independence, adequate resources, and a process to communicate directly with the committee. Finally, it provides steps for reevaluating and aligning an internal audit plan.
The document outlines the objectives and procedures for conducting a payroll audit at Panther Tyres Limited. The key objectives are to ensure payroll accuracy, verify employee existence and hours worked, and ensure payroll expenses are recorded correctly. The audit examines payroll records, attendance sheets, rates of pay and deductions. It identifies risks like unauthorized changes and issues suggestions like integrating the attendance and payroll systems to reduce errors.
Quality awareness atau kepedulian terhadap kualitas adalah unsur penting dalam proses seaming, mengingat proses seaming adalah HACCP di dalam industri pengalengan. Sudah kah anda mengenalnya?
1) The document discusses internal financial controls as defined in the Companies Act 2013, which requires companies to establish adequate internal financial controls and for auditors to evaluate their effectiveness.
2) It outlines the key components of internal financial controls - control environment, risk assessment, control activities, information and communication, and monitoring activities.
3) The roles and responsibilities of directors, auditors, and audit committees in evaluating internal financial controls and reporting on their adequacy are also summarized.
This document lists various management documents required for a factory including: factory license, organization chart, pollution control documents, safety certificates, training records, medical records for employees, emergency plans and safety equipment inspections. It also addresses requirements for facilities like the kitchen, toilets and waste water treatment to ensure they meet health, safety and hygiene standards. The document contains 100 items to check that the factory is properly licensed and operating in compliance with applicable regulations.
Internal Financial Controls over Financial ReportingManish Kagathara
The document discusses the requirements for internal financial controls (IFC) under the Companies Act 2013. It defines IFC and outlines the requirements for directors, statutory auditors, and audit committees to evaluate and report on IFC. It then describes AKMK & Associates' approach to assessing IFC which includes identifying key business processes, documenting controls, testing control design and effectiveness, and remediating any deficiencies found.
1. Internal audit's role is to support the audit committee by providing assurance on risk management, control, and governance processes.
2. Internal audit conducts risk-based engagements by evaluating controls related to financial reporting, operations, and information systems.
3. Internal audit can take on both assurance and consulting roles related to compliance by evaluating regulatory compliance programs and making recommendations to enhance them.
Internal auditors’ roles and responsibilitiesSalih Islam
The document discusses factors for a company's board of directors to consider when deciding whether to establish an internal audit function or outsource it. It notes some areas where the SEC permits outsourcing to an independent auditor. It also lists ways an audit committee can support internal auditors, such as ensuring their independence, adequate resources, and a process to communicate directly with the committee. Finally, it provides steps for reevaluating and aligning an internal audit plan.
The document outlines the objectives and procedures for conducting a payroll audit at Panther Tyres Limited. The key objectives are to ensure payroll accuracy, verify employee existence and hours worked, and ensure payroll expenses are recorded correctly. The audit examines payroll records, attendance sheets, rates of pay and deductions. It identifies risks like unauthorized changes and issues suggestions like integrating the attendance and payroll systems to reduce errors.
Quality awareness atau kepedulian terhadap kualitas adalah unsur penting dalam proses seaming, mengingat proses seaming adalah HACCP di dalam industri pengalengan. Sudah kah anda mengenalnya?
This document provides an overview of an environmental management system based on the ISO 14001:2004 standard. It includes sections on understanding the requirements of the standard, environmental impacts and issues, pollution, the PDCA model, benefits of an EMS, why an EMS is needed, and the clauses of ISO 14001:2004. The document aims to educate about key aspects of developing and implementing an effective environmental management system.
Building Continuous Auditing Capabilities utilizing CAATs and Data Analytics technologies. Overview , CA, DA, ACL, Audit Guidelines, Technology, Audit Innovation,
Internal Controls over Financial Reporting in the Indian Context Bharath Rao
Section 143 of the Indian Companies Act 2013 has rewarded auditors with additional auditing responsibilities wherein assurance must be provided on the Internal Controls present in a Company's Business Environment. The Auditor must provide an opinion on the operating effectiveness of these Internal Financial Controls.
The Institute of Chartered Accountants of India has released a Guidance Note which provides the required guidance to an Auditor to conduct an Audit of the same.
This presentation deals with the legal requirement of IFCs, Auditing Responsibilities and Implementation Guides from guidance note.
This presentation was presented at the Study Circle conducted by the Mangalore Branch of SIRC of ICAI on 23rd June 2016.
White paper on ICFR/IFC with implementation approachChandan Goyal
It discuss about the mandatory compliance of Internal Financial Control for Financial Reporting purpose. Further, implementation approach has also been shared.
This document provides an overview of airline technical inventory management. It discusses key topics like inventory classification, essentiality codes, recommended spare parts lists, and calculating inventory requirements. Ensuring availability of spare parts is crucial but also costly, so airlines must balance costs with maintaining reliable operations. Proper inventory management is fundamental to any airline's maintenance program.
Analytical procedures and two basic audit approaches - systems based approach and direct substantive testing - are commonly used in audits. Analytical procedures involve analyzing financial ratios and trends to identify unexpected fluctuations. The systems based approach relies on evaluating internal controls, while direct substantive testing gathers evidence through examining transactions without relying on controls. Both approaches use procedures like analytical reviews, sampling, confirmations, and documentation to gather evidence and assess audit risk. The level of substantive testing required depends on the risks identified and whether controls can be relied upon.
The document discusses the meaning, purpose and process of conducting a stock audit for banks. It defines stock/inventory according to accounting standards and explains the different types of inventory that should be included in an audit. Key points covered include methods for valuing different inventory types, reasons to perform stock audits, the scope of an audit, and relevant RBI notifications regarding non-performing assets. The document emphasizes verifying physical quantities, quality and valuation of inventory that has been pledged as loan security.
The internal audit department provides independent and objective assurance to help the company accomplish its objectives. It identifies risks, finds better processes, and partners with departments to solve issues. The department reports to the audit committee and develops a risk-based annual audit plan. It audits operations, departments, programs, and processes. The department also receives whistleblower reports and investigates fraud and misconduct.
The document discusses guidelines for establishing an audit charter for information systems audits. It states that the purpose, responsibilities, authority, and accountability of the audit function should be documented in an audit charter or engagement letter. The charter or letter should be approved by management and detail the purpose, responsibilities, and limitations of the audit. It should also be reviewed periodically to ensure it accurately reflects the audit's purpose and responsibilities.
The group auditor is responsible for expressing an opinion on the group financial statements. A group audit involves auditing the financial statements of a holding company and its subsidiaries. It is considered high risk due to consolidation adjustments and involvement of component auditors. The group auditor must obtain an understanding of components, assess risk, determine materiality and decide the type of work to be performed on each component. The group auditor relies on work of component auditors and must evaluate their competence and independence before placing reliance. Effective communication between group and component auditors is important.
The document discusses the various phases of the systems development life cycle (SDLC), including conceptual systems design, physical systems design, implementation, and operations. In conceptual design, alternatives are evaluated and a conceptual design report is prepared. Physical design involves more detailed specifications for outputs, files/databases, inputs, programs, procedures, and controls. Implementation converts the system into operations, and operations involve ongoing maintenance. Accountants are involved throughout by specifying needs, being on the development team, and auditing.
The document provides sample audit programs for various accounts and areas that would be tested during an audit, including tangible fixed assets, investments, stock, debtors, bank balances, creditors, long term loans, provisions, capital/statutory records, profit and loss, and taxation. The audit programs list the specific procedures and tests that would be performed to obtain evidence regarding existence, completeness, valuation, cut-off, and proper presentation/disclosure of account balances and transactions.
The document discusses internal controls and their importance for auditing. It defines internal controls as policies and procedures adopted by management to achieve objectives like ensuring orderly and efficient operations, safeguarding assets, and preparing reliable financial reports. The two main components of internal controls are the control environment and control procedures. The control environment reflects management's attitude towards controls, while control procedures are specific policies that help achieve objectives. Understanding internal controls is essential for auditors to plan the nature, timing, and extent of audit procedures.
The document discusses internal audit, providing definitions, objectives, principles and need. It defines internal audit as an independent function that appraises an entity's operations to strengthen governance and risk management. The scope of internal audit includes reviewing accounting and controls, ensuring efficiency and compliance. It is needed due to increased business size, regulations, and technology usage. Internal audit adds value through risk management, assurance, compliance and fraud prevention. Key principles are integrity, objectivity, independence and professional care. The Companies Act 2013 requires certain public and private companies to appoint internal auditors.
Internal control and Control Self AssessmentManoj Agarwal
The document provides an overview of internal control and control self-assessment. It defines internal control and control self-assessment and discusses the rationale, goals, benefits and case study of control self-assessment. It outlines the COSO internal control framework components of control environment, risk assessment, control activities, monitoring and traditional auditing vs control self-assessment. The presentation also discusses control types, principles of internal control and evaluating controls objectives. It provides a sample control self-assessment template and case study.
The document discusses internal financial controls (IFC) and internal financial controls over financial reporting (ICFR) as required by the Companies Act 2013 in India. It defines IFC and ICFR and explains who is responsible for them according to the Act, including directors, auditors, and audit committees. It outlines how IFC can help companies beyond compliance, the objectives of IFC coverage, key highlights from ICAI guidance, and penalties for non-compliance. Finally, it describes how the consulting firm A.P. Doshi & Co. can help companies with IFC implementation, documentation, testing, and reporting.
This document provides an overview of tests of controls for auditing purposes. It discusses assessing control risk, the purpose and nature of tests of controls, and how the work of internal auditing may be used. The document outlines the process of assessing control risk and communicating conclusions. It describes types of controls expected in IT environments and lists alternative computer-assisted audit techniques.
Essentials regarding the operational audit.What is an audit, why do it, steps in the audit process. Everything you need in order to be capable to develop an efficient and successfull audit, considering the needs of internal audits and also when to call an external auditor.
Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization's operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. The internal audit activity must be independent, and internal auditors must be objective in performing their work. Internal auditors must possess the knowledge, skills, and other competencies needed to perform their individual responsibilities and apply the care and skill expected of a reasonably prudent and competent internal auditor. The chief audit executive must develop and maintain a quality assurance and improvement program that covers all aspects of the internal audit activity.
Pasi Nieminen welcomed attendees to an OpenMind after-session on the MeeGo 1.3 Community Edition release. The session included an overview of the MeeGo 1.3 CE by Jukka Eklund's team, a discussion on moving to an open governance model led by Marko Saukko and others, and demos of the new handset UX and community apps running on MeeGo 1.3 and compatible devices. The group also discussed establishing an initial steering group to guide the project.
This document provides an overview of an environmental management system based on the ISO 14001:2004 standard. It includes sections on understanding the requirements of the standard, environmental impacts and issues, pollution, the PDCA model, benefits of an EMS, why an EMS is needed, and the clauses of ISO 14001:2004. The document aims to educate about key aspects of developing and implementing an effective environmental management system.
Building Continuous Auditing Capabilities utilizing CAATs and Data Analytics technologies. Overview , CA, DA, ACL, Audit Guidelines, Technology, Audit Innovation,
Internal Controls over Financial Reporting in the Indian Context Bharath Rao
Section 143 of the Indian Companies Act 2013 has rewarded auditors with additional auditing responsibilities wherein assurance must be provided on the Internal Controls present in a Company's Business Environment. The Auditor must provide an opinion on the operating effectiveness of these Internal Financial Controls.
The Institute of Chartered Accountants of India has released a Guidance Note which provides the required guidance to an Auditor to conduct an Audit of the same.
This presentation deals with the legal requirement of IFCs, Auditing Responsibilities and Implementation Guides from guidance note.
This presentation was presented at the Study Circle conducted by the Mangalore Branch of SIRC of ICAI on 23rd June 2016.
White paper on ICFR/IFC with implementation approachChandan Goyal
It discuss about the mandatory compliance of Internal Financial Control for Financial Reporting purpose. Further, implementation approach has also been shared.
This document provides an overview of airline technical inventory management. It discusses key topics like inventory classification, essentiality codes, recommended spare parts lists, and calculating inventory requirements. Ensuring availability of spare parts is crucial but also costly, so airlines must balance costs with maintaining reliable operations. Proper inventory management is fundamental to any airline's maintenance program.
Analytical procedures and two basic audit approaches - systems based approach and direct substantive testing - are commonly used in audits. Analytical procedures involve analyzing financial ratios and trends to identify unexpected fluctuations. The systems based approach relies on evaluating internal controls, while direct substantive testing gathers evidence through examining transactions without relying on controls. Both approaches use procedures like analytical reviews, sampling, confirmations, and documentation to gather evidence and assess audit risk. The level of substantive testing required depends on the risks identified and whether controls can be relied upon.
The document discusses the meaning, purpose and process of conducting a stock audit for banks. It defines stock/inventory according to accounting standards and explains the different types of inventory that should be included in an audit. Key points covered include methods for valuing different inventory types, reasons to perform stock audits, the scope of an audit, and relevant RBI notifications regarding non-performing assets. The document emphasizes verifying physical quantities, quality and valuation of inventory that has been pledged as loan security.
The internal audit department provides independent and objective assurance to help the company accomplish its objectives. It identifies risks, finds better processes, and partners with departments to solve issues. The department reports to the audit committee and develops a risk-based annual audit plan. It audits operations, departments, programs, and processes. The department also receives whistleblower reports and investigates fraud and misconduct.
The document discusses guidelines for establishing an audit charter for information systems audits. It states that the purpose, responsibilities, authority, and accountability of the audit function should be documented in an audit charter or engagement letter. The charter or letter should be approved by management and detail the purpose, responsibilities, and limitations of the audit. It should also be reviewed periodically to ensure it accurately reflects the audit's purpose and responsibilities.
The group auditor is responsible for expressing an opinion on the group financial statements. A group audit involves auditing the financial statements of a holding company and its subsidiaries. It is considered high risk due to consolidation adjustments and involvement of component auditors. The group auditor must obtain an understanding of components, assess risk, determine materiality and decide the type of work to be performed on each component. The group auditor relies on work of component auditors and must evaluate their competence and independence before placing reliance. Effective communication between group and component auditors is important.
The document discusses the various phases of the systems development life cycle (SDLC), including conceptual systems design, physical systems design, implementation, and operations. In conceptual design, alternatives are evaluated and a conceptual design report is prepared. Physical design involves more detailed specifications for outputs, files/databases, inputs, programs, procedures, and controls. Implementation converts the system into operations, and operations involve ongoing maintenance. Accountants are involved throughout by specifying needs, being on the development team, and auditing.
The document provides sample audit programs for various accounts and areas that would be tested during an audit, including tangible fixed assets, investments, stock, debtors, bank balances, creditors, long term loans, provisions, capital/statutory records, profit and loss, and taxation. The audit programs list the specific procedures and tests that would be performed to obtain evidence regarding existence, completeness, valuation, cut-off, and proper presentation/disclosure of account balances and transactions.
The document discusses internal controls and their importance for auditing. It defines internal controls as policies and procedures adopted by management to achieve objectives like ensuring orderly and efficient operations, safeguarding assets, and preparing reliable financial reports. The two main components of internal controls are the control environment and control procedures. The control environment reflects management's attitude towards controls, while control procedures are specific policies that help achieve objectives. Understanding internal controls is essential for auditors to plan the nature, timing, and extent of audit procedures.
The document discusses internal audit, providing definitions, objectives, principles and need. It defines internal audit as an independent function that appraises an entity's operations to strengthen governance and risk management. The scope of internal audit includes reviewing accounting and controls, ensuring efficiency and compliance. It is needed due to increased business size, regulations, and technology usage. Internal audit adds value through risk management, assurance, compliance and fraud prevention. Key principles are integrity, objectivity, independence and professional care. The Companies Act 2013 requires certain public and private companies to appoint internal auditors.
Internal control and Control Self AssessmentManoj Agarwal
The document provides an overview of internal control and control self-assessment. It defines internal control and control self-assessment and discusses the rationale, goals, benefits and case study of control self-assessment. It outlines the COSO internal control framework components of control environment, risk assessment, control activities, monitoring and traditional auditing vs control self-assessment. The presentation also discusses control types, principles of internal control and evaluating controls objectives. It provides a sample control self-assessment template and case study.
The document discusses internal financial controls (IFC) and internal financial controls over financial reporting (ICFR) as required by the Companies Act 2013 in India. It defines IFC and ICFR and explains who is responsible for them according to the Act, including directors, auditors, and audit committees. It outlines how IFC can help companies beyond compliance, the objectives of IFC coverage, key highlights from ICAI guidance, and penalties for non-compliance. Finally, it describes how the consulting firm A.P. Doshi & Co. can help companies with IFC implementation, documentation, testing, and reporting.
This document provides an overview of tests of controls for auditing purposes. It discusses assessing control risk, the purpose and nature of tests of controls, and how the work of internal auditing may be used. The document outlines the process of assessing control risk and communicating conclusions. It describes types of controls expected in IT environments and lists alternative computer-assisted audit techniques.
Essentials regarding the operational audit.What is an audit, why do it, steps in the audit process. Everything you need in order to be capable to develop an efficient and successfull audit, considering the needs of internal audits and also when to call an external auditor.
Internal auditing is an independent, objective assurance and consulting activity designed to add value and improve an organization's operations. It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. The internal audit activity must be independent, and internal auditors must be objective in performing their work. Internal auditors must possess the knowledge, skills, and other competencies needed to perform their individual responsibilities and apply the care and skill expected of a reasonably prudent and competent internal auditor. The chief audit executive must develop and maintain a quality assurance and improvement program that covers all aspects of the internal audit activity.
Pasi Nieminen welcomed attendees to an OpenMind after-session on the MeeGo 1.3 Community Edition release. The session included an overview of the MeeGo 1.3 CE by Jukka Eklund's team, a discussion on moving to an open governance model led by Marko Saukko and others, and demos of the new handset UX and community apps running on MeeGo 1.3 and compatible devices. The group also discussed establishing an initial steering group to guide the project.
Deloitte predicts that in 2011, more than half of all computing devices sold globally will not be traditional PCs. Sales of smartphones, tablets, and non-PC netbooks are expected to exceed 400 million units, surpassing the almost 400 million PC units expected to be sold. While PCs will remain important, 2011 may mark the tipping point to a more diverse computing environment with at least two different chip architectures and five operating systems each having over 5% market share, as smartphones and tablets grow to represent around 25% of all computing devices.
The document discusses using Scala and Spring Integration to implement Enterprise Integration Patterns. It provides an overview of messaging and integration concepts like pipes and filters, message channels, and message endpoints. It then explains how Spring Integration implements these patterns and supports configuration via XML or a Scala DSL. The Scala DSL offers benefits like compile-time validation and type safety compared to XML configuration.
SCALA DAYS 2012: Ben Parker on Interactivity - Anti-XML in AngerSkills Matter Talks
The document discusses Anti-Xml, a Scala library for working with XML that provides an intuitive object model, efficient modifications using a Zipper data structure, full support for attributes, and easy conversion from Scala's built-in XML support. It recommends Anti-Xml for matching and modifying XML elements and attributes, and provides further reading on working with Scala XML, Haskell Zippers, and the Anti-Xml documentation.
PDHPE (Personal Development, Health and Physical Education) is an important subject in primary schools for several reasons. It aims to teach students skills like problem solving, communicating, and decision making to increase their well-being and help them live a healthy and fulfilling life. PDHPE also focuses on social, physical, emotional, cognitive, and developmental growth. It promotes physical activity and teaches students to make educated decisions to act responsibly. The subject encourages the adoption of an active lifestyle and essential movement patterns.
The document discusses the state of the real-time web and summarizes that it is not fully realized yet. It covers various approaches to real-time applications including shared nothing architectures, message buses, Node.js with Socket.io, and Google App Engine. It also discusses commercial services like PubNub and Pusher and their limitations. The document advocates for a better approach that supports duplex communication, broadcasting, access rights, identity, presence, authorization, resource definitions, value updates, and webhooks. It suggests building such a service would require good documentation. Finally, it introduces SockJS as a way to abstract different real-time transport options and points to its GitHub page for more information.
The document discusses using Scalaz in a real-world Scala codebase at a company with less than 15 engineers. While some are skeptical of Scalaz due to its complexity, the company finds it useful for tasks like JSON mapping, state manipulation, and ensuring purity. They emphasize using Scalaz selectively and delineating pure and impure code to avoid issues. Overall, Scalaz helps make code more modular, testable, and easier to reason about, though tooling and documentation challenges remain.
The document discusses Apache CouchDB usage at The Hut Group including querying review data from CouchDB databases and views, performing compaction and cleanup of CouchDB databases, backing up CouchDB data, configuring CouchDB logging, and monitoring database changes. It also briefly mentions concepts of NOSQL, simplicity in design, and CouchDB advantages like not requiring a database administrator.
CukeUp! 2012: Michael Nacos on Just enough infrastructure for product develop...Skills Matter Talks
Product development with cucumber focuses on using Cucumber for integration tests of a tech startup. Cucumber tests are stored in the source code along with code branches and are run daily. The talk outlines challenges of testing email functionality and proposes using a Ruby mailgem stub and RabbitMQ to simulate email delivery for tests without full infrastructure. Tips include using i18n to make tests less brittle and Capybara with Webkit to test JavaScript features.
English originated from Old English brought by Germanic settlers to Britain in the 5th century. It was influenced by Latin through the Christian church and by Old Norse through Viking invasions. The Norman conquest in the 11th century introduced French vocabulary and spelling conventions. The Great Vowel Shift marked the transition to Modern English from Middle English in the 15th century. English has since assimilated many words from other languages through British colonialism and American cultural influence, becoming a global lingua franca with a large vocabulary.
The document discusses a proposal for a new messaging protocol called SP as an alternative to TCP. SP would use a publish/subscribe model to address some of the challenges with TCP, such as scaling to many clients. An example shows how a stock quote client could subscribe to receive quotes for a particular stock. The proposal outlines a roadmap for further work on SP including its implementation in software like ØMQ and potentially in hardware, with the goal of developing it as an open standard messaging protocol.
The University of the Arts is holding an opening meeting on August 29, 2012 at 4:00 PM sharp in the Elaine C. Levitt Auditorium in Gershman Hall. The meeting will include welcome remarks from President Sean T. Buffington and Provost Kirk E. Pillow, as well as presentations from the deans. Excerpts from the new musical "Barbie Blended" will also be performed; the musical was written, directed and performed by Brind School students and alumni and was funded by the school's Producer's Grant initiative.
This document provides an overview and instructions for Blue Prism's Foundation Training Course. It covers topics like processes, process flow, inputs and outputs, business objects, object studio, error management, and case management. The document includes exercises throughout to demonstrate key concepts. It is intended to teach the basics of the Blue Prism robotic process automation software through self-paced learning.
This document provides a sample manual for Microsoft Project 2007 Foundation Level training. It covers topics such as installing sample files, introducing the Microsoft Project 2007 interface, setting up a project, entering and manipulating tasks, adding dependencies between tasks, working with resources, different views and reports, and new features in Project 2007. The manual is marked as a sample that cannot be used for formal training without a Cheltenham Courseware site license. It includes copyright information and contact details for Cheltenham Courseware.
This document provides an overview of Toyota's business planning processes and key performance indicators (KPIs). It discusses Toyota's philosophy of continuous improvement (Kaizen) and how this is implemented through the Deming Cycle of Plan-Do-Check-Act. The annual planning cycle and budgeting process are described. The document also covers efforts to harmonize KPIs across different divisions within Toyota Motor Europe following an organizational merger.
Revenue for engineering services outsourcing (ESO) companies fell in 2012, necessitating a reduction in expenses. The report analyzes the financial performance of 13 Indian ESO companies between 2007-2011. It finds declining revenue growth and profit margins over these years, with total income, revenue per employee, and profitability metrics like EBITDA margin and net profit per employee falling. Tighter expense management is needed for these companies to improve financial performance.
Business process management center of excellence 2010Robert Levy
A suggested best practice guide for creating a business process management center of excellence - the principles could apply to many other opportunities as well. If anyone uses this outside of BPM let me know.
Consulting Services Operation Manual, Asian Development BankJoy Irman
This document provides an operations manual for consulting services. It discusses the need for and types of consultants, ADB policies on consultants, and roles and responsibilities in the consultant recruitment process. It also provides guidance on preparing consulting services packages, requests for proposals, evaluating proposals, negotiating contracts, and recruiting individual consultants. The manual aims to guide users through the entire process of recruiting and supervising consultants for development projects.
This document provides a reference guide for business incubators. It discusses the key stages of the incubation process including pre-incubation, incubation, graduation, and growth. In pre-incubation, entrepreneurs submit applications which are reviewed by an expert committee. If accepted, entrepreneurs consider legal structure, develop business plans, and choose an incubator. During incubation, entrepreneurs prototype, pilot, and estimate financial needs. Incubators provide resources and mentoring. Upon graduation, entrepreneurs focus on sustaining growth through financing options. The guide outlines best practices for incubators to support startups through various stages of development.
This document presents a framework for companies to better report on their economic and socio-economic impacts. It aims to address weaknesses in current reporting and the "economic benefits gap" between what companies contribute financially and their actual impacts. The framework involves scoping impacts, creating individual reporting registers on topics like payments to governments, and controlling risks of reporting. It is meant to help companies more systematically account for their contributions to issues like export-led growth, meeting countries' energy needs, and use of local suppliers.
This document is a business plan for Blog Souq, an Arab startup company that aims to create an online marketplace for trading blog shares. The plan outlines the company's mission to solve the problem of monetizing blogs by allowing bloggers to sell shares of their blogs on an online trading platform. It describes the management team and company structure. It also analyzes the target market, competitors, and competitive advantages. The plan provides details on the blog auditing and trading platform products, development process, costs, and risks. It proposes marketing strategies to promote the company message and build the brand. The financial projections in the appendices estimate revenues, expenses, and profitability over the first three years of operation.
Real Time Payments Roadmap for Australian BanksVishal Sharma
This document proposes a business architecture for developing real-time payments infrastructure in Australia. It recommends separating the infrastructure, which would consist of a clearing utility, switch operator, and communications network, from overlay services. The infrastructure would support core real-time payment functions and access for both financial institutions and non-bank providers. Governance and funding models are proposed for the clearing utility. A staged project plan is outlined to deliver a real-time payments system within two to three years, along with a governance structure consisting of expert groups and a steering committee to oversee the work.
The document describes the development of a business process application to manage employee leave requests. It outlines the 5 phases of development: requirements analysis, process modeling, data management, user interface design, and testing. For process modeling, it shows the "happy path" of approval and alternative paths for refusal. It also defines the roles of employee, manager, and HR officer as lanes in the process model. The application will automate the existing manual leave request process and integrate with external systems using connectors.
The project aimed to diminish the negative effects of poverty by enhancing employment opportunities for youth through vocational training. It did this by:
- Updating the curriculum to meet current job market needs
- Improving the study environment and acquiring modern teaching materials
- Integrating entrepreneurship training to help graduates start small businesses
- Improving KYP's financial sustainability by broadening their financial base
The cooperating partner, KYP, implemented the project locally by providing staff, facilities, and maintaining the premises. They contributed salaries and generated income through fees and rent.
The document provides an overview of Singapore's chemicals market, which is one of the largest sectors in the country's manufacturing industry. In 2008, the chemicals industry accounted for over SGD98 billion in output and over one-third of total manufacturing output. The industry includes petroleum refining, petrochemicals, and industrial and specialty chemicals. The Singapore government has promoted the chemicals sector since the 1990s through incentives and infrastructure development, with the aim of maintaining a minimum 21% share of total manufacturing output. Major foreign companies have invested heavily in the country's chemicals industry.
Cementa Ab Applied Process Management Group Iv Report Process Blue Printingdzikothunde
Process management seems more of an engineering tool to only be used in a manufacturing industry but it can be used effectively in management to map a process and discover problem areas (if any) or be used as a stimulus to improve the system. MIM students utilized the tool in dispatch testing to describe processes and analyze measurable parameters in the process. After thorough analysis of activities in two departments of Cementa Research AB (CRAB), chemical and physical departments, they discovered a few some areas which can be improved relative to delivery time.
This document provides a business blueprint for procurement processes in 3 levels of detail. It outlines the organization structure, master data requirements, and business processes for: 1) procurement of materials and services, 2) procurement via subcontracting, and 3) procurement on a consignment basis. For each procurement model, the document describes the key master data and steps in purchasing, transportation, goods receipt, warehouse management, invoice verification and return processing.
The ITSS Help Desk Procedures manual provides documentation on the operations of the ITSS Help Desk. It outlines the help desk's location and hours, methods of contact, and responsibilities including service request administration, email administration, dial-in administration, reception duties, and software support. The manual also details general help desk procedures, call handling, and appendices with useful information.
Introduction to project, program & portfolio managementray_davis
This document provides an introduction and overview of project, program, and portfolio management. It defines key terms like project, operations, and project management. It explains the differences between operations and projects. It also outlines the five process groups of project management: initiation, planning, execution, monitoring and control, and closing. Finally, it discusses the roles of project, program, and portfolio management at a high level.
Telecommunication in the modern era is the science and practice of transmitting and receiving information by electromagnetic means and through fibre. The long term evolution of new technologies and services has continued, focusing attention on the growing importance of telecommunications for national economies and the growth of international trade in telecommunications services. In turn this has fuelled the transition in recent decades from monopoly structures to competitive ones with two companies to operate in Bhutan since few years back.
This document is a business plan for a proposed Servpro franchise in South Anchorage, Alaska. It provides details on the company goals and ownership structure. The franchise will offer property restoration services for fire, water, mold and other disasters. It presents an analysis of the Anchorage market size and demand for these services, estimating the potential market share and annual losses. The plan requests a $398,100 loan to cover start-up costs such as equipment, vehicles, facilities, and hiring technicians to launch the new franchise.
The document provides guidance on building an effective quality assurance program for contact centers, outlining the components and benefits of QA, best practices for developing evaluation forms, monitoring criteria, calibration processes, and mechanics like transaction selection, coaching, reporting and more. It aims to help contact center managers establish a formalized ongoing QA process to measure agent performance, improve consistency of customer interactions, and demonstrate a commitment to customers and agents.
1. Business Process Auditing Toolkit
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