The document discusses attitudes and job satisfaction. It defines an attitude as a mental state of readiness that is learned and organized through experience, and exerts influence on a person's responses. Attitudes have three components - affective (feelings), cognitive (evaluation), and behavioral (action). The document also lists factors that influence job satisfaction such as promotions, nature of work, policies/procedures, and working conditions. Consequences of job satisfaction are then given as improved productivity, attendance, and reduced accidents, while dissatisfaction can lead to increased turnover, absenteeism, and job stress.

1. S U B M I T T E D T O : - P R O F. S AT Y E N D R A C .
P A N D E Y
P R E S E N T E D B Y : - S A B Y A S A C H I D A S
R O L L N O . 1 7

2. A t t i t u d e s a r e u n d e r s t o o d t o b e t h e b e l i e f s , F e e l i n g s &
t h e a c t i o n r e a c t i o n t e n d e n c i e s o f a n I n d i v i d u a l o r a
g r o u p o f i n d i v i d u a l s t o w a r d s o b j e c t s , i d e a s & p e o p l e .
“ A n a t t i t u d e i s m e n t a l s t a t e o f re a d i n e s s ,
l e a r n e d a n d o rg a n i z e d t h ro u g h
e x p e r i n c e , e x e rc t i n g a s p e c i f i c i n f l u e n c e o n a
p e r s o n s re s p o n s e t o p e o p l e , o b j e c t a n d
s i t u a t i o n s w i t h w h i c h i t i s re l a t e d ”

3. Affective
(Feelings)
Cognitive
(Evaluation)
Behavior
(Action)
Attitude
+ve or -ve

4. Organizational
Factors
Group Factors
Individual
Factors
Outcomes
Received
Outcomes
Expected/value
d
Job satisfaction
Job
Dissatisfaction
High
Absenteeism
High Turnover
Low
Absenteeism
Low Turnover

5. JobSatisfactionCauses
• Promotions
• Nature of Work
• Organizational
policies and
procedures
• Working
Conditions
JobSatisfactionConsequences
• Improved
Productivity
• Increased
turnover
• Improved
Attendance
• Reduced
Accidents
• Less Job Stress
• Lower
Unionization

6. • Low Pay
• Boring work
• Feelings of
Inequity
• Exit
• Voice
• Loyalty
• Neglect