1. Charles Leifeste
leifeste001@gmail.com
Spring, TX. cell (281) 450-4537
Summary
Telecommunications professional performer. Proven expertise in Central Office
operations. Natural leader respected by superiors and peers. Constantly evolving with
new technologies. Intelligent, engaged, competent, and resourceful
Experience
AT&T Houston, Texas
Communication Technician 1998 to 2015
Sole Evening Roving Technician encompassing 1500 square miles and 15 central offices
Excellent time management skills improving area ETTR(Estimated Time to Restoral)
metrics after undertaking position
Certified installation, test, and repair of network equipment, including Ethernet
Switches/Routers (Juniper and Cisco), Multiplexers (Fujitsu, Cisco, Cienna, Siemens),
Digital Cross Connects (Tellabs), Subscriber Line Carriers (AT&T and Lucent), Digital
Subscriber Lines(Alcatel), Public Switched Networks(Lucent 5ESS), and Power/Battery
systems(Lucent)
Experienced test set operation(T-BERD, JDSU, Westover, EXFO)
Strong interpersonal collaboration with NOC (Network Operation Center) providing
timely restoral recording
Cooperative respected support to outside technicians
Excellent experience with laptop and I-pad employing proprietary, Windows, and Apple
software (GCAS, Microsoft Office)
Adherence to AT&T engineering standards ATT-TP-76300
Liaison to site contractors/vendors installation inspection
Trained new technicians in C/O operations and procedures

2. Charles Leifeste Page 2
Southwestern Bell Telephone Co./ SBC Houston, Texas
Customer Service Technician 1995 to 1998
Outside plant(OSP) repair from Central Office to Customer Premise
Documented commendations for customer service
Sophisticated test sets for trouble isolation
Efficient and safe service truck operation
Award winning sales of company products and services
Prior experience
Supervisory Lead for Life Safety Systems (NICET Fire alarm certified)
PBX/Key telephone technician installation/repair (IWATSU certified)
Supervisory Lead Network Data Cable Technician
Electrician
Professional Training
AT&T corporate certifications extensively in Central Office and Outside Plant
Technologies
Environmental, Heath, and Safety regulatory certifications
Awards
Six Sigma efficiency scores consistently 100%+
Documented customer satisfaction commendations
100% Safety Service Awards
Perfect Attendance Awards