This document outlines an agenda for a language circle on coffee shop vocabulary and customer service. It includes objectives to learn new vocabulary related to coffee, tea, and common customer complaints. The agenda covers discussion, vocabulary, grammar, and role-playing. Vocabulary sections define various coffee and tea terms. A grammar section covers countable and uncountable nouns. Participants then brainstorm customer complaints and areas of coffee shops. An audio listening activity involves a conversation between a barista and customer about an incorrect drink order. The circle concludes with participants role-playing coffee orders and discussing new vocabulary to learn from real menus.

1. At the coffee shop
Language circle

2. Objectives
• Learn new vocabulary related to different types of
coffee and tea
• Learn new vocabulary related to common customer
complaints
• Practice placing a specialty coffee at a coffee shop

3. Agenda
1. Discussion
2. Vocabulary
3. Grammar
4. Role-play
5. Reflect on learning

4. Vocabulary

5. Coffee
Brewed coffee - hot water is steadily poured over
a "bed" of coffee grounds
Picture shared under CCO

6. Coffee
Espresso - coffee
brewed by expressing
or forcing out a small
amount of nearly
boiling water under
pressure through
finely ground coffee
beans
Picture shared under CCO

7. Coffee
Latte /ˈlɑːteɪ/ - very strong coffee with a lot of
steamed milk in it
Picture shared under CCO

8. Coffee
– Americano
– Brewed coffee
– Instant coffee
– Decaf
– Café latte
– Cappuccino
– Iced coffee/cap
– Frappe - a drink served with ice or frozen to a
slushy consistency

9. Coffee
– Dark roast
– Medium roast
– Light roast

10. Coffee flavours
– Vanilla
– Hazelnut
– Mocha
– Caramel
– …

11. Tea
– Bagged
– Whole leaf/steeped tea

12. Tea
– Black/green/herbal
– Earl Grey/English Breakfast/Red Rose
– Chai

13. extra foam whole black take
cup of Joe espresso shot top it off
1. How do you __________ your coffee?
2. I like my coffee__________.
3. I like to start my morning with a fresh _________.
4. Would like 2% or _______ milk with your coffee?
5. When I need a boost, I add a __________ into my regular order of coffee.
6. The barista made him a perfect cup of latte with _______ on top.
7. Some more coffee? – Yes, _____________, please.

14. extra foam whole black
cup of Joe espresso shot top it off
1. How do you take your coffee?
2. I like my coffee__________.
3. I like to start my morning with a fresh _________.
4. Would like 2% or _______ milk with your coffee?
5. When I need a boost, I add a __________ into my regular order of coffee.
6. The barista made him a perfect cup of latte with _______ on top.
7. Some more coffee? – Yes, _____________, please.

15. extra foam whole
cup of Joe espresso shot top it off
1. How do you take your coffee?
2. I like my coffee black.
3. I like to start my morning with a fresh _________.
4. Would like 2% or _______ milk with your coffee?
5. When I need a boost, I add a __________ into my regular order of coffee.
6. The barista made him a perfect cup of latte with _______ on top.
7. Some more coffee? – Yes, _____________, please.

16. extra foam whole
espresso shot top it off
1. How do you take your coffee?
2. I like my coffee black.
3. I like to start my morning with a fresh cup of Joe.
4. Would like 2% or _______ milk with your coffee?
5. When I need a boost, I add a __________ into my regular order of coffee.
6. The barista made him a perfect cup of latte with _______ on top.
7. Some more coffee? – Yes, _____________, please.

17. extra foam
espresso shot top it off
1. How do you take your coffee?
2. I like my coffee black.
3. I like to start my morning with a fresh cup of Joe.
4. Would like 2% or whole milk with your coffee?
5. When I need a boost, I add a __________ into my regular order of coffee.
6. The barista made him a perfect cup of latte with _______ on top.
7. Some more coffee? – Yes, _____________, please.

18. extra foam
top it off
1. How do you take your coffee?
2. I like my coffee black.
3. I like to start my morning with a fresh cup of Joe.
4. Would like 2% or whole milk with your coffee?
5. When I need a boost, I add an espresso shot into my regular order of coffee.
6. The barista made him a perfect cup of latte with _______ on top.
7. Some more coffee? – Yes, _____________, please.

19. extra foam
top it off
1. How do you take your coffee?
2. I like my coffee black.
3. I like to start my morning with a fresh cup of Joe.
4. Would like 2% or whole milk with your coffee?
5. When I need a boost, I add an espresso shot into my regular order of coffee.
6. The barista made him a perfect cup of latte with _______ on top.
7. Some more coffee? – Yes, _____________, please.

20. 1. How do you take your coffee?
2. I like my coffee black.
3. I like to start my morning with a fresh cup of Joe.
4. Would like 2% or whole milk with your coffee?
5. When I need a boost, I add an espresso shot into my regular order of coffee.
6. The barista made him a perfect cup of latte with extra foam on top.
7. Some more coffee? – Yes, top it off, please.

21. Grammar

22. Countable/Uncountable nouns
• Uncountable:
– I love coffee.
– I don’t put sugar in my coffee.
• Countable:
– I’d like a coffee, please.
– I’ll have a small coffee with one sugar, please.

23. Countable/Uncountable nouns
• Uncountable:
– A little bit
– Some
– A lot

24. Countable/uncountable nouns
Use zero article, a, some or a lot:
1. ___ tea is grown in Sri Lanka.
2. I’ve already had ___ coffee this morning.
3. ___ coffee keeps me awake at night.
4. My friend drinks ___ coffee.
5. Can you put ___ in my tea? It’s too bitter to my taste.
6. I’ll get _ coffee on my way to work.
7. I prefer __ tea to ___ coffee.

25. Countable/uncountable nouns
Use zero article, a, some or a lot:
1. Tea is grown in Sri Lanka.
2. I’ve already had ___ coffee this morning.
3. ___ coffee keeps me awake at night.
4. My friend drinks ___ coffee.
5. Can you put ___ in my tea? It’s too bitter to my taste.
6. I’ll get _ coffee on my way to work.
7. I prefer __ tea to ___ coffee.

26. Countable/uncountable nouns
Use zero article, a, some or a lot:
1. Tea is grown in Sri Lanka.
2. I’ve already had some coffee this morning.
3. ___ coffee keeps me awake at night.
4. My friend drinks ___ coffee.
5. Can you put ___ in my tea? It’s too bitter to my taste.
6. I’ll get _ coffee on my way to work.
7. I prefer __ tea to ___ coffee.

27. Countable/uncountable nouns
Use zero article, a, some or a lot:
1. Tea is grown in Sri Lanka.
2. I’ve already had some coffee this morning.
3. Coffee keeps me awake at night.
4. My friend drinks ___ coffee.
5. Can you put ___ in my tea? It’s too bitter to my taste.
6. I’ll get _ coffee on my way to work.
7. I prefer __ tea to ___ coffee.

28. Countable/uncountable nouns
Use zero article, a, some or a lot of:
1. Tea is grown in Sri Lanka.
2. I’ve already had some coffee this morning.
3. Coffee keeps me awake at night.
4. My friend drinks a lot of coffee.
5. Can you put ___ in my tea? It’s too bitter to my taste.
6. I’ll get _ coffee on my way to work.
7. I prefer __ tea to ___ coffee.

29. Countable/uncountable nouns
Use zero article, a, some or a lot of:
1. Tea is grown in Sri Lanka.
2. I’ve already had some coffee this morning.
3. Coffee keeps me awake at night.
4. My friend drinks a lot of coffee.
5. Can you put some sugar in my tea? It’s too bitter to my taste.
6. I’ll get _ coffee on my way to work.
7. I prefer __ tea to ___ coffee.

30. Countable/uncountable nouns
Use zero article, a, some or a lot of:
1. Tea is grown in Sri Lanka.
2. I’ve already had some coffee this morning.
3. Coffee keeps me awake at night.
4. My friend drinks a lot of coffee.
5. Can you put some sugar in my tea? It’s too bitter to my taste.
6. I’ll get a coffee on my way to work.
7. I prefer __ tea to ___ coffee.

31. Countable/uncountable nouns
Use zero article, a, some or a lot of:
1. Tea is grown in Sri Lanka.
2. I’ve already had some coffee this morning.
3. Coffee keeps me awake at night.
4. My friend drinks a lot of coffee.
5. Can you put some sugar in my tea? It’s too bitter to my taste.
6. I’ll get a coffee on my way to work.
7. I prefer tea to coffee.

32. Speaking

33. Brainstorm: Customer complaints
• What are some common customer
complaints at the coffee shop?

34. Brainstorm: Customer complaints
• What are some common customer
complaints at the coffee shop?
– Slippery floors
– Ice at the entry
– Orders got mixed up or incorrect
– Incorrect change given
– Tables, chairs, and surroundings are dirty
– Out of condiments

35. Brainstorm: areas of the coffee shop
• Where do customers place their order?

36. Brainstorm: areas of the coffee shop
• How do customers place their order?
– At the drive-thru
– At the front counter
– Using the Skip the Dishes App (for pick-up or
delivery)

37. Listening

38. Listening
• Let’s listen to a conversation at the coffee
shop. In this audio clip, you will hear two
speakers:
– Rosa – Barista
– Peter – Customer

39. Listening for details
1. What is the problem with Peter’s drink?
2. At what time of day did Peter order his drink ?
3. Where was Peter going?
4. What drinks did Peter order?
5. What does Rosa think the problem is?
6. Where does Rosa ask Peter to park?
7. Why have there been frequent errors with the drink orders?
8. How does Rosa go ‘above and beyond’ to satisfy the customer?

40. Speaking

41. Role-play: ordering coffee
• Now it’s your turn! Make up a dialogue
with your partner to practice ordering
coffee/tea at a specialty shop.

42. Homework
• Visit your favorite coffee shop to order a
specialty drink. What are some other
words/phrases you don’t understand? Try
to find them on the restaurant’s menu/ in
the dictionary and learn how to pronounce
and use them.

44. See you next time!
Language circle