The document outlines coursework regulations and guidelines for students submitting assignments. It provides instructions on submitting coursework electronically through the college's learning management system by the deadline. Late submissions will be accepted but marked according to guidelines. Students can request an extension by completing a form and providing evidence. The document also details plagiarism policies and consequences for submitting work that is not original. It emphasizes the importance of properly citing and referencing all sources to avoid plagiarism.

1. Assessor: A. Alam
Unit: Communicating in Health and Social Care Organisations
Unit Level: HND
Unit Code: T/601/1560
Student Name: Date of Issue:
Student ID: Date of Final Submission:
Coursework Regulations
1 After completing the coursework, students need to submit their completed work on e-learning (Moodle) i.e.
https://moodle.lcuck.ac.uk/ (Detailed information about this on how to submit is available in the student handbook
submission)
2 Details of submission procedures and penalty fees can be obtained from Examinations department or the general
student handbook.
3 Late coursework will be accepted by Examinations department and marked according to the guidelines given in
your Student Handbook for current year.
4 If you need an extension (even for one day) for a valid reason, you must request one, using a coursework extension
request form available from the Examinations department. The completed form must be accompanied by evidence
such as a medical certificate or other evidence in the event of your unavoidable circumstances.
Note: Lecturers are not responsible for the extensions on the submission date as they are not authorised
to do any extension.
5 General guidelines for submission of coursework:
a) All work must be word-processed or in PowerPoint presentation (for the task specified in the assignment brief)
and must be of “good” standard.
b) Document margins shall not be more than 2.5cm or less than 1.5cm
c) Preferred paragraph spacing before and after should be 12pt.
d) Preferred line spacing should in the range of single, 1.5 or up to double.
e) Font size in the range of 11 to 14 points distributed to including headings and body text. Preferred typeface to
be of a common standard such as Arial or Times New Roman for the main text and must be either be Left
aligned or Justified.
f) Any graphic files or Pictures that form part of the course work must be submitted online with the word
documentation or PPT.
g) You are advised to have your personal copy for your reference as the copy of your course work submitted may
not be returned to you after marking.
Remember to keep evidence of your submitted coursework.
Plagiarism mean to commit literacy theft which mean presenting somebody else’s work as your own work.
This mean presenting as new and original idea or product derived from existing source in your own name.
Hence it is important not to use or copy information directly from the online books or Web without crediting
the source or without referencing the materials. It is important for the learner not to copy any materials from
other student’s coursework and submit in your name. If similarity is found with other learner’s work or from
online materials without proper references/ citations, suspected work/ materials will be investigated in
accordance with the procedures set up by the college.
Please see your student handbook of LCUCK for further details on Plagiarism/ collusions.
Assignment
Brief

2. Assessor: A. Alam
Assignment front sheet
Qualification Unit number and title
Pearson BTEC Levels 4 and 5 Higher
Nationals in Health and Social Care
(QCF)
Unit 1: Communicating in Health and Social Care
Organisations
Student name Assessor name Internal Verifier
M Sehgal / A Alam F Khan
Date issued: Formative/Interim Submission: Final Submission:
19/09/2016 31/10/2016 21/12/2016
Assignment title Assignment: Communicating in Health and Social Care Organisations
LO
Learning outcome
(LO)
AC
In this assessment you will have the
opportunity to present evidence that shows you
are able to:
Task
no.
Evidence
(Page no)
LO 1
Be able to explore how
communication skills
are used in health and
social care.
1.1
Apply relevant theories of communication
to health and social care.
1
1.2
Use communication skills in a health and
social care context.
1
1.3
Review methods of dealing with
inappropriate interpersonal
communication between individuals in
health and social care settings.
1
1.4
To analyse the use of strategies to support
users of health and social care services
with specific communication needs.
1
LO 2
Understand how various
factors influence the
communication process in
health and social care.
2.1
Explain how the communication process is
influenced by values and cultural factors.
2
2.2
Explain how legislations, charters and
codes of practice impact on the
communication process in health and social
care.
2
2.3
Analyse the effectiveness of organizational
systems and policies in promoting good
practice in communication.
2
2.4
Suggest ways of improving the
communication process in a health and
social care setting
2

3. Assessor: A. Alam
LO 3
Be able to explore the use
of information and
communication technology
(ICT) in health and social
care.
3.1
Access and use standard ICT software
packages to support work in health and
social care.
3
3.2
Analyse the benefits of using ICT in health
and social care for users of services, care
workers and care organizations.
3
3.3
Analyse how legal considerations in the use
of ICT impact on health and social care.
3
Learner declaration
I certify that the work submitted for this assignment is my own and research sources are fully
acknowledged.
Student signature: Date:

4. Assessor: A. Alam
In addition to the above PASS criteria, this assignment gives you the opportunity to submit
evidence in order to achieve the following MERIT and DISTINCTION grades
Grade Descriptor Indicative characteristic/s Contextualisation
M1 Identify and apply
strategies to find
appropriate solutions
Effective judgements have
been made
An effective approach to study
and research has been applied
To achieve M1:
To achieve this, you will have
to make effective judgements
about strategies that can be
used to support users of health
and social care services with
specific communication needs
(Task 1d)
M2 Select/design and apply
appropriate
methods/techniques
Use a range of methods and
techniques to collect, analyse
and process information/data.
Apply and analyse detailed
knowledge and skills, using
relevant theories and
techniques.
To achieve M2:
To achieve this, you must
discuss a relevant theory and
technique used in
communication. (Task 1a)
To achieve this, you will also
use a range of sources of
information. Range means
range in quantity and range in
variety. At this level, you
should cite and refer 10 or
more resources. (i.e. from a
variety of 5 sources including
internet, journals, books,
lecture notes) (Task 1, 2, 3).
M3 Present and
communicate appropriate
findings
Presentation have been used
appropriately and technical
language has been accurately
used.
Coherently present and
communicate work using
technical language accurately
To achieve M3:
To achieve this, you will
provide either a work products
demonstrating the use of any
ICT software package at your
workplace or an observation
report on the use of ICT (Task
3a)
Coherently present and
communicate work using
technical language accurately
(Task 1, 2 & 3).

5. Assessor: A. Alam
D1 Use critical reflection to
evaluate own work and
justify valid conclusions
Conclusions have been arrived
at through synthesis of ideas
and have been justified.
To achieve D1,
Analysis have been carried out
on the effectiveness of your
organizational systems and
policies in promoting good
practice in communication
(Task 2c).
D2 Take responsibility for
managing and organising
activities
Check validity when collecting,
analysing and processing
complex information/data.
Adopt and correctly use a
recognised referencing scheme
e.g. Harvard Referencing
To achieve D2,
Learner need to provide own
reflection of a good
communication skills
employed or in a health and
social care workplace along
with either a witness
testimony or an observation
report from your work place
(Task 1b).
You need to also acknowledge
all resources using correct
Harvard Referencing System
and in your Bibliography (Task
1, 2 & 3).
D3 Demonstrate
convergent/lateral/ creative
thinking
Alternative and innovative
approaches have been
considered
To achieve D3,
Constructive criticism and use
of alternative approach
suggested on how the use of
ICT/ Software packages can
helps in achieving
organisational strategic
objectives together with in
improving organisational
efficiency (Task 3b).

6. Assessor: A. Alam
Assignment title Communicating in Health and Social Care Organisations
Purpose of this assignment:
The purpose of the assignment is to understand the communication processes used in health and social care
settings considering the barriers to communication and ways to overcome these barriers. Learners will explore
the process of communication and how effective communication can affect how individuals feel about
themselves. In addition, communication systems within organisations will be critically examined and learners
will gain an understanding of the legal frameworks surrounding the recording of information about people.
Learners will gain an understanding of the use of information and communication technology as a tool in health
and social care settings.
Breakdown of assignment:
Write a 3000-word essay consisting of three main sections (1,000 words per section) addressing the
learning outcomes above). In this assignment students must demonstrate their understanding of
communication principles, techniques and strategies used in a health and social care settings. Please
refer to the scenarios below:
Coursework requirements:
To receive formative feedback on the essay it should be handed in on the 6th and 13th week of
the course.
Scenario 1:
A 34-year-old male presented to his primary care doctor with sternal pain after lifting a boat in his
backyard. The pain increased when the patient raised his arms. Doctor was extremely quick in
understanding the real problem of the patients and the patient wasn't persistent enough, leaving the
check unsatisfied. Doctor was bit rough also during the check. This behaviour from the doctor created a
negative impact on him and stopped the patient to argue or to request for another check. Hence in a
quick instance, an ECG was ordered, and the results were negative. The patient was not referred for
cardiac enzyme testing because the doctor determined that muscle strain was the cause of the patient's
symptoms. The doctor cleared the patient to go on vacation. Two days into his vacation, the patient
died from a myocardial infarction (Heart attack).
Task 1 (LO: 1.1, 1.2, 1.3, 1.4, M1, M2, D2)
a. What relevant theories of communication could have been applied to overcome this death in
the above scenario. [Assessment Criteria: 1.1, M2]
b. Provide your own reflection of a good communication skills employed or implemented by you
in a health and social care workplace (You also need to provide either a witness testimony
or an observation report from your work place in relation to your good communication skills).
[Assessment Criteria: 1.2, D2]
c. Review methods which you have used while dealing with inappropriate interpersonal
communication between individuals in health and social care settings. [Assessment Criteria:
1.3]

7. Assessor: A. Alam
d. Analyse the use of strategies that can be used to support users of health and social care
services with specific communication needs. [Assessment Criteria: 1.4 & M1]
The first part of the assignment addresses learning outcomes: 1.1, 1.2, 1.3 and 1.4. This section
of the essay should consist of 1,000 words.
Scenario 2:
Assume that the workplace where you work is a diverse community with different cultures and values.
As a care worker in a health and social care setting attending the monthly meeting at your
organisation, you have been asked to write a report on how various factors like cultural, legislations,
policies and codes of practice influence the communication process in health and social care and
you need to suggest the ways to improve the communication at your workplace.
Task 2 (LO: 2.1, 2.2, 2.3, 2.4 & D1)
a. Explain how the communication process is influenced by values and cultural factors [Assessment
Criteria: 2.1].
b. Explain how legislations, charters and codes of practice impact on the communication process in
health and social care [Assessment Criteria: 2.2].
c. Analyse the effectiveness of your organizational systems and policies in promoting good practice in
communication [Assessment Criteria: 2.3, D1].
d. Suggest ways of improving the communication process at your workplace (Findings need to be in a
health and social care setting) [Assessment Criteria: 2.4].
The second part of the assignment addresses learning outcomes: 2.1, 2.2, 2.3 and 2.4. This section
of the essay should consist of 1,000 words.
i.
Task 3 (LO: 3.1, 3.2 & 3.3, M3 & D3)
This section of the assignment need to explore the benefits of IT by the health and social care worker.
Learners are expected to access specific ICT or health and social care software either at their
workplace or at their own experience by discussing the following points below;
a. Access and use standard ICT software packages to support work in health and social care (You also
need to provide either a work products demonstrating the use of any ICT software package at
your workplace or an observation report on the use of ICT) [Assessment Criteria: 3.1, M3].
b. Analyse the benefits of the above software package used by you to service users and how it helps in
achieving organisational strategic objectives together with improving organisational efficiency
[Assessment Criteria: 3.2 & D3].
c. Analyses how legislation impacts on the usage of ICT in day to day operations in health and social
care [Assessment Criteria: 3.1].

8. Assessor: A. Alam
The above assignment addresses learning outcomes: 3.1, 3.2, and 3.3. This final section of the
essay should consist of 1,000 words.

9. Assessor: A. Alam
Achievement Summary
Qualification
Pearson BTEC Levels 4 and 5
Higher Nationals in Health and
Social Care (QCF)
Assessor name M Sehgal / A
Alam
Unit Number
and title
Unit 1: Communicating in Health
and Social Care Organisations
Student name
F Khan
LO
Learning outcome
(LO)
AC
In this assessment you will have the
opportunity to present evidence that shows
you are able to:
Task no.
Achieved (Yes/
No)
LO 1
Be able to explore how
communication skills
are used in health and
social care.
1.1
Apply relevant theories of communication
to health and social care.
1
1.2
Use communication skills in a health and
social care context.
1
1.3
Review methods of dealing with
inappropriate interpersonal
communication between individuals in
health and social care settings.
1
1.4
To analyse the use of strategies to
support users of health and social care
services with specific communication
needs.
1
LO 2
Understand how various
factors influence the
communication process
in health and social care.
2.1
Explain how the communication process is
influenced by values and cultural factors.
2
2.2
Explain how legislations, charters and
codes of practice impact on the
communication process in health and
social care.
2
2.3
Analyse the effectiveness of organizational
systems and policies in promoting good
practice in communication.
2
2.4
Suggest ways of improving the
communication process in a health and
social care setting
2
LO 3
Be able to explore the
use of information and
communication
technology (ICT) in
health and social care.
3.1
Access and use standard ICT software
packages to support work in health and
social care.
3
3.2
Analyse the benefits of using ICT in health
and social care for users of services, care
workers and care organizations.
3
3.3
Analyse how legal considerations in the
use of ICT impact on health and social
care.
3

10. Assessor: A. Alam
Higher Grade Achievements
Grade descriptor
Achieved
(Yes/ No)
Grade descriptor
Achieved
(Yes/ No)
M1: Identify and apply strategies
to find appropriate solutions
D1: Use critical reflection to
evaluate own work and justify
valid conclusions
M2: Select / design and apply
appropriate methods / techniques
D2: Take responsibility for
managing and organising
activities
M3: Present and communicate
appropriate findings
D3: Demonstrate convergent
/lateral /creative thinking

11. Assessor: A. Alam
Unit Indicative contents
1 Be able to explore how communication skills are used in health and social care
Relevant theories: humanistic, behaviourist, cognitive, psychoanalytical
Techniques and purposes: techniques eg written, listening, verbal, non-verbal; purposes eg record keeping, giving
information, challenging poor practice, educating, decision making, negotiating, advocacy, counselling, mentoring
Inappropriate interpersonal communication: barriers to communication eg inappropriate language, incongruent
messages, misinterpretation, breach of confidentiality, breach of trust, invasion of privacy, power, threat, abuse;
influences on individuals eg self-concept, selfesteem, self-image, ideal self, prejudice, stereotyping, values and beliefs,
stress
Supporting specific communication needs: alternative language; language aids eg Braille, signing, Makaton;
advocacy, interpretation, translation; environmental conditions, technological aids; processes for accessing additional
support.
Maintaining confidentiality: privacy, confidentiality, disclosure, protection of individuals, rights and responsibilities
2 Understand how various factors influence the communication process in health and social
care
Values and culture: factors eg beliefs, age, sex, sexuality, ethnicity, gender, education, social class Legislation, charters
and codes of practice: national, European, United Nations (UN) as appropriate eg equality, diversity, discrimination,
confidentiality and sharing information.
Organisational systems and policies: information, documents, systems, structures, procedures, practices
Good practice: in accordance with practice and service standards, challenging discrimination, ethics, values, ensuring
dignity and rights; data protection (recording, reporting, storage, security and sharing of information)
3 Be able to explore the use of information and communication technology (ICT) in health and
social care
Standard ICT software: word-processing, spreadsheets, database, information retrieval, internet, intranet (if available),
email, image software
Benefits to users: meeting individual needs, administration of treatments, efficiency of administrative processes,
accuracy of records, communication, maintaining independence Benefits to care workers and organisations: meeting
needs of staff, business administration, efficiency, quality of service, meeting requirement of other agencies,
accountability, audit.
Legal considerations: health and safety eg postural, visual, stress; data protection eg accuracy, security, relevance, up
to date, confidentiality, consequences of breaking data protection legislation; access to records.

12. Assessor: A. Alam
Essay terms explained
To write a good essay, firstly you need to have a clear understanding of what the essay question is
asking you to do. Looking at the essay question in close detail will help you to identify the topic
and ‘directive, which instruct you how to answer the question. Understanding the meaning of
these directive words is a vital first step in producing your essay.
Essay term Definition
Analyse Describe the main ideas, showing their relationships and significance where you need to
break an issue into its constituent parts. Look in depth at each part using supporting
arguments and evidence for and against as well as how these interrelate to one another.
Assess Consider the value of, paying attention to positive/negative aspects where you need to weigh
up to what extent something is true. Present your argument by citing relevant research and
also point out any flaws and counter-arguments as well.
Conclude by stating clearly how far you are in agreement with the original proposition.
Compare Look for similarities and differences on any one or more phenomena. Compare’ and
‘contrast’ is often associated with many questions
Contrast You need to explore the dissimilarities or the points set in opposition in order to bring out the
differences. This is similar to compare but you need to focus on the dissimilarities between
two or more phenomena. Point out any differences which are particularly significant.
Evaluate/
Critically
evaluate
Here you need to put your argument or verdict so as to explain on what extent a statement
or findings within a piece of research are true. Hence in this type of questions, you need to
provide evidence taken from a wide range of sources which both agree with and contradict
an argument but at last you need to come to a final conclusion, basing your decision on
what you judge to be the most important factor.
Examine Here you need to give close attention and establish the key facts and important issues
surrounding a topic. Here you can do critical evaluation and you should try and offer
reasons as to why the facts and issues you have identified are the most important.
Define You need to give a precise term which can explain the meaning of the required term &
problem.
Demonstrate Here you need to illustrate, show or to practically visualise an actions or activity. This type
of question can be associated with witness testimony or observation report.
Discuss Here you need to write case for and against an argument like a debate but do use your
reasoning skills too to point out the advantages and disadvantages on a given context and
also support with your conclusion.
Explain Here you need to clarify a topic by giving a detailed coverage as to how and why it occurs,
or what is meant by the use of this term in a particular context. Your writing should cover
key terms where appropriate, and be validated with appropriate research.
Explore You need to represent variety of different viewpoints by adopting a questioning approach
and synthesise joined views of different points.
Identify Here you need to state the key points to be addressed and implications thereof.
Illustrate Similar to ‘explain’ but here you can make use of definite examples and statistics to add
weight to your explanation.
Interpret Here you need to present your understanding on an issue or topic. You view point towards
any research and comments why?
Justify Make a case by providing a body of evidence to support your ideas and points of view. In
order to present a balanced argument, consider opinions which may run contrary to your
own before stating your conclusion.
Outline Present with the main points placing emphasis on main findings and interrelationships with
the questions/ topic asked (Don’t go into detail).
Summarise Provide a shortened form illustrating out the focal/main facts and neglect unnecessary
information. Brief or over-all illustrations/ examples will normally serve for this kind of
answer
Describe This term is associated with covering detailed explanation as to how and why something
happens.