1. Valerie Doyle
Mobile: +353 87 7487252 Email: valerie.doyle@Dell.com
Position: Ref#: 174347BR Manager, Business Services Ops
To whom it may concern
Please accept this application for the Business Services Ops Manager position recently advertised in
Dell EMC. In my current position, as a Supervisor in the Global Revenue Operations team, I have
various responsibilities as the scope of my role incorporates many elements. A busy and multi-
functional team like this is where I thrive and utilize the experience and skills I have built up
throughout the different roles I held during my career within Dell EMC.
As an analytic thinker I enjoy investigating existing procedures and processes to redefine and
streamline them for greater efficiencies, being LSS green belt certified enables me to do this with
successful results. As a People Manager, Talent Development and career goals are incorporated
into all planning and decisions I make to ensure I have a team performing at their maximum
potential.
My own Individual development plan has always contained a strong desire to climb the career ladder
and I believe I would be strong and confident in a Manager position. Having worked remotely from
my team in my previous FDS Role I am self-sufficient and independent and never afraid to make
decisions or take ownership of tasks. The opportunity to take responsibility for a new process with a
new team truly excites me as my communication and personnel skills would be key to establishing a
strong team dynamic, and my appetite for lean processes would drive me to exceed at meeting our
customers’ expectations.
Please feel free to contact me at any time to discuss my application.
Yours faithfully
Val Doyle

2. CV
Valerie Doyle
Cork City
Mobile: +353 87 7487252 Email: valerie.doyle@Dell.com
Linkedin: www.linkedin.com/in/valerie-doyle-218b47126
PROFILE
I am a highly organized and innovative individual with a strong desire to learn and challenge myself
continuously. Having worked in many areas of the business I have an ability to understand end to
end process flows and work with a global mind-set. In my current role I proactively seek
opportunities for process improvement in a bid to enhance quality & efficiency and ultimately excel at
the service we deliver to our Customers.
KEY ACHIEVEMENTS
 Playing a key role in the Propel Project as a Super-user for Release 2 (Jan 2013 with PAS
Change) and Release 3 (Jan 2015 with DXP to MyQuotes change). I was afforded an
amazing opportunity to travel, network, and learn new sides to the business.
 Witnessing my ideas for improvements form, stabilize and eventually create more efficient
processes for the team. One such example is creating the GRO SFDC Customer
Requirement function in 2016 – this enabled centralization of vital customer information for
all GRO analysts and eliminated unreliable manual decks and files previously relied upon.
 Completing the EMC Mentor Workshop which gave me a new toolset to use in my
relationship with my mentee in Ballincollig as well as enhancing the skills I utilize when
supporting my own team members career and individual development goals.
 My role as “New Member Lead” for the Cork Chapter of Women’s Leadership Forum of
which I am a member for many years, I now play an active role on the WLF Leadership
team, purposing ideas and facilitating events across campuses.
 Receiving multiple rewards throughout my 10 year tenure, including a Sales Premiership win
for the UK Enterprise Market in 2010, attending the Ireland GPTW 2015 Awards and my win
of GBS Ireland “First Responder” Oscar in 2015.
 Successfully closing 41 Quarter Ends and 124 Month ends in various positions during my
time at Dell EMC.
CAREER HISTORY
Supervisor Global Revenue Operations EMEA, Dell EMC
Apr 2013-Present
 People Manager to onshore team – Interviewing, on-boarding and training new hires,
supporting vacation & quarter end scheduling, regular one-on-ones, goal setting &
monitoring, performance reviews, annual EPAS surveys & delivery, and consistent coaching
and mentoring to develop each team member in their career path.
 Quality & Adherence - Review and approve all orders greater than a pre-determined $
amount for accuracy and to ensure that EMC's published revenue recognition criteria is
being met. Ever changing environment leads to new policy and procedure communications &
implementations regularly and requires all systems and updates to be current and accurate.
Meeting KPI’s and results to maximize efficiency of the full team.

3.  Manage day to day operations within my Europe North area - Scheduling Staff, Team &
Comms meetings, monitoring and running reports to control backlogs and SLA’s, reporting to
management on concern areas, escalation point for all requests and out of office support for
senior management.
 Cross Functional Support - Assists and works with other departments for problem resolution
(credit, revenue accounting, contracts, shipping, manufacturing, Partner support centre and
sales). Attends meetings with various audiences to address issues and enhance
communications, aiming to find leaner processes and remove waste steps in QTC cycle and
all GRO tasks.
 Client Centric – Providing exceptional support to all customers, particularly Local Business
Operations teams. Hosting regular Bus Ops Management calls incorporating process
changes, training gaps, team restructuring & feedback items. Travelling to local offices where
possible to build the collaboration between internal teams and consistently aiming to
maximize the customer experience (using CSAT, feedback forums and voice of the field
meetings).
 Projects - Handle special projects as needed by management, attending brainstorming
groups, roadshows, train the train sessions and then providing field training and monitoring
as necessary.
FDS Senior Financial Operations Analyst – Dell EMC
Dec 2011 – Apr 2013
 Validation of Professional Services projects in order to be compliant with EMC and SEC
guidelines for invoicing and revenue recognition of services performed, and assisted in any
subsequent audit of project activity. Always aiming to close Quarter End successfully.
 Quality assurance - Maintained high standards of work personally and by running QA checks
on the outsourced team based in Manila through tools in outlook and eroom. Consistently
reviewed processes and procedures to highlight areas for improvement and change where
possible.
 Customer Service Focus- Serve as a liaison and escalation point for Field Teams such as
Project Managers, Delivery Owners and Business Operations. Ownership of a busy regional
Mailbox that received requests to trigger invoices, check Revenue values, update Project
Key Members and much more.
 Cross functional Activities – worked to educate and build relationship with internal EMC
organisations, example GRO, C&C and PS Finance.
 Project involvement –Attended Roadshow & Train the Trainer events for Propel Release 2
allowing me to play a key part in script & user acceptance testing pre-release. I produced,
edited and delivered training to multiple groups in EMC and was present in Manila to support
Accenture teams for a smooth go live.

4. CS Analyst - International Credit & Collections Dell EMC
Jul 2010 – Dec 2011
 Issuing invoices within C&C SLAs and in accordance with Legal & customer requirements,
ensuring all necessary processes & checks are adhered to. Worked closely with GBS India
to validate and approve various areas of CS invoicing, and also provide training through
shared desktop or Telepresence.
 Managing a successful relationship between all CS teams including Contracts, Sales and
Bus Ops, as well as the Credit and collections teams in Cork, Local Country & India.
Coordinating and presenting quarterly meetings between AR, Renewals & MCO to discuss
issues and implement any possible improvements.
 Acting as the main point of contact for CS invoicing escalations, this involved hosting a bi-
weekly EMEA SVC call with Management and following up regularly to assist in resolving
issues and bringing cash into EMC to meet quarterly goals and improve Over 60’s aging
balances.
District Sales Administrator – Dell EMC London
Oct 2008 - Jul 2010
 Sales Team Specialist Support for 2 teams of 6 Account Managers as well as District and
Area Managers. Organising and attending the District meetings of both of my teams and
providing regular support, training and communications to successfully meet quarterly goals.
 Collating the various Sales Order documents and cross-referencing for accuracy and all
necessary Approvals within a Pricing Matrix Structure. Liaising with Revenue teams and
many others to ensure audit and compliance standards are all met and a clean booking
occurred.
 Processing & Tracking of orders from Proposal status to delivery at customer sites, regularly
interacting with customers directly to find resolutions for complex deals. Working internally
with Project Managers and Sales Teams to minimise Customer impacts when issues did
occur.
Revenue Operations Analyst
Aug 2006 – Oct 2008
 Efficient Order Processing – keeping within recommended SLA times, whilst placing
emphasis on urgent quotes. Reporting all backlog and outstanding issues and developing
action plans with the necessary teams to get resolutions as quickly as possible.
 Review & Approve required documents necessary to meet Rev Rec Guidelines. Acting as
the primary contact for local field Sales, finance & Manufacturing. Liaising with each
department regularly to ensure customer demands met within given lead time.
 Educating and Advising Sales Administrators on order submittal process, revenue
recognition criteria and SOX Compliance. On a one-one basis and through presentations.
Proactively monitor and resolve issues that arise in coordination with senior management
and local country controller.

5. Prior Career History
2006: Purchasing Administrator - Dell EMC under CPL Contract
2005: Contract Roles – various Australia
2004: Accounts Office Assistance – CMP Dairies
1998 -2004: EPOS Administrator – Dunnes Stores
EDUCATION & TRAINING
Bachelor of Business Studies Degree – 2.2
National Diploma in Business Studies Marketing – Merit 2
National Certificate in Office Information Systems–Merit 2
Cork Institute of Technology 1999 - 2003
Certificate in Global Business Services – Successful Pass 2015 - 2016
CIMA
Management Training Suite - Successful Pass
Management Foundations, Managing Challenges, Developing your team,
Career Conversation, Business Acumen, Managing for rapid Change.
EMCU 2014 - 2016
Financial Training Program (FTP) – Successful Pass
EMCU 2012 - 2014
IT SKILLS & System Knowledge
 Strong knowledge of Microsoft Office - Word, Excel, PowerPoint, Outlook.
 Experience using SAP, Salesforce, Catalyst, DMS, CMC, Eroom, Syncplicity and many other
applications used in Dell EMC.
INTERESTS
Reading, Zumba and Travel.
References available on request