Ashley Matthews has over 10 years of experience in customer service roles including as an Inside Sales Representative at GEICO, a Supervisor at Bravo Cucina Italiana restaurant, and Sales Associate at West Elm furniture store. She has a proven track record of exceeding sales goals and providing excellent customer service. Matthews is licensed to sell personal lines insurance in all states excluding Hawaii and has experience using industry knowledge and data to customize insurance policies and cross-sell additional products.

1. Ashley Matthews
6190 Terrace View Lane SE #E407 Auburn, WA 98092 | (757)969-9726|
Ashley.MCarlow@Gmail.com
Experience Inside Sales Representative | GEICO | July 2015-Present
• Successfully obtained and currently carry a valid Personal Lines License;
licensed in all states excluding HI.
• Provide quality and competent insurance advice in regards to home
insurance.
• Identify the needs of a potential policy holder, stated and unstated, in order
to provide adequate coverages to suit their needs and fulfill any
requirements of a landlord or other interested party.
• Create a positive customer experience with each customer in order to
retain current and future business.
• Worked with each customer to customize a policy so that they felt
comfortable and involved during the entire process; removed barriers and
provided solutions.
• Used industry knowledge and regional facts in order to cross sell other
products/policies to fully cover the policy holder.
• Obtained additional information in order to provide additional jewelry,
animal, and business coverage when necessary.
• Achievements: Finished first checkpoint of sales with a report card of 4.8
out of 5. Increased personal cross sales by 14% by the end of checkpoint
two. Consistently met and/or exceeded company goals and objectives, as
well as customer needs. Used proven sales methods to remove customer
barriers, which led to a major increase in personal sales and then taught
effective method to team to improve overall numbers.
Supervisor | Bravo Cucina Italiana | August 2005-July 2015
• Responsible for accurate count of money and making bank deposits.
• Investigate and resolve complaints regarding food quality, service, or
accommodations.
• Monitor budgets and payroll records, and review financial transactions to
ensure that expenditures are authorized and budgeted.
• Maintain food and equipment inventories, and keep inventory records.
• Schedule staff hours and assign duties.
• Establish standards for personnel performance and customer service.
• Assess staffing needs, and recruit staff using methods such as newspaper
advertisements or attendance at job fairs.
• Monitor employee and patron activities to ensure liquor regulations are
obeyed.
• Schedule use of facilities or catering services for events such as banquets
or receptions, and negotiate details of arrangements with clients.
• Estimate food, liquor, wine, and other beverage consumption to anticipate
amounts to be purchased or requisitioned.
Sales Associate | West Elm | February 2015-July 2015
• As the only sales associate on during a shift, very attentive to each

2. Ashley Matthews
6190 Terrace View Lane SE #E407 Auburn, WA 98092 | 757-969-9726|
Ashley.MCarlow@Gmail.com
customer’s needs as well as able to maintain excellent customer service in
fast-paced situations.
• Responsible for providing quality and accurate information in order to meet
customer needs and answer any questions they may have.
• Due to multiple job responsibilities, able to make in the moment decisions
to best suit the needs of customers in person and over the phone.
• Prioritize tasks in order to get all tasks done in a timely fashion without
leaving anything undone.
• Consistently meet goals and look for ways to challenge and exceed them.
Skills 60 wpm
Microsoft Word
Microsoft Powerpoint
Microsoft Excel
MICROS System
Education
High School
Diploma
First Colonia, Virginia Beach,
Virginia June 2006
References References are available on request.
Ashley Matthews