S Murugesan is a Branch Operations Head with nearly 9 years of experience in banking operations management, retail analysis, channel development, and client servicing. He is currently associated with Axis Bank in Perambalur. He has expertise in managing branch-level operations in retail banking, providing financial solutions, and maintaining excellent customer relationships. He aims to take on challenging roles in banking operations, audit, and process improvement.

1. S Murugesan
No20 Ramalinganagarw est ,Woraiyur ,Trichy-620003,India
Mobile: +919842335063 E-Mail: mukeeshan@gmail.com
Branch Banking OperationsHead
Working with “can do” Attitude
Vision Statement
Aspires to pursue challenging assignments in Bank Operations/ Audit/ Branch Management and Process
Improvement w ith reputed organizations.
Professional Synopsis
 Nearly 9.2 years of experience in Bank Operations Management, Retail Analysis, Channel Development and
Client Servicing in Banking and Financial Services Industry
 Currently associated asOperationsheadr with AXIS BANK Ltd., Perambalur
 Expertise in Managing Operations at the Branch Level in the Retail Sector
 A keen planner w ith proven abilities to augment business; streamline distribution netw orks, promote products
for business excellence
 Proficiency in providing financial solutions for third party products including mutual fund, life and non life
insurance solution
 Demonstrated skills in Customer Relationship Management
 Possess excellent communication & organizational skills w ith proven abilities in efficient Team Management
Areas of Expertise
Branch Management
 Micromanaging complete branch operations w ith key focus on top line and bottom line profitability by ensuring
optimal utilization of available resources
Client Servicing
 Mapping client’s requirements; providing best banking solutions to suit their needs
 Handling customer centric banking operations & ensuring satisfaction by achieving delivery & service quality
norms
 Interacting directly w ith clients and redressing queries & issues to their optimum satisfaction and resolving
crucial & long pending complaints at the branch level
Team Management
 Leading, managing & monitoring the performance of team members to ensure efficiency in banking operations
and meeting of individual & group targets
Accomplishments
 Certificate Examination in AML-KYC [AML-KYC]] - IIBF
 Certificate Examination in Trade finance -IIBF
 Certificate Examination in SME for Bankers -IIBF
 Junior Associate of Indian Institute of Banking (JAIIB) -IIBF
 Certified Associate of indian institute of banking(CAIIB) -IIBF
 Financial Markets: A Beginners' Module -NSE INDIA
 NSDL-Depository Operations Module [NCFM] -NSE INDIA
 NISM –Mutual Fund -NISM

2. Professional Work Exposure
AXIS BANK LTD., Perambalur OCT2008 to Till
Branch Operations Head
Proficiency MATRIX
Professional Summary
Conscientious Branch Operations Manager w ho courteously provides a variety of banking services to customers
and oversees all major banking operations. Adept at applying effective management skills. Specialize in w orking in
a fast-paced environment to meet customer needs and ensure efficient banking operations.
Core Qualifications
Admirable experience effectively managing a w ide range of banking activities • Familiar w ith all standard banking
softw are • Profound know ledge of banking procedures and investment products • Sound understanding of loan and
credit procedures • Know ledgeable in all aspects of banking regulations • Ability to manage and nurture client
relationships • Solid oral and w ritten communications skills
CITY UNION BANK LTD., Pollachi Coimbatore JAN 2006 – SEP 2008
Clerk
 Responsibility at counters – Transfers / DD issuances / A/c Opening – SB / CA
 Handling cheque books / passbooks / lockers
 Cash Management - Cash receipts and payments
 Clearing Management – Outw ard / Inw ard clearing
 Outw ard bill collection (OBC) – booking and realization
 Inw ard bill collection (IBC) – booking and realisation
GOVT ARTS COLLEGE Trichy June2003 - Dec 2005
Guest Lecturer
Education and Professional Development
Education
Year of
Passing
Institution
Percentage
%
M Phil
Oct 2006
Bharathidasan University, Tiruchirappalli
78.00
M Com April 2003
St. Joseph’s College (Autonomous)
Bharathidasan University, Tiruchirappalli
70.44
B Com April 2001
St. Joseph’s College (Autonomous)
Bharathidasan University, Tiruchirappalli
61.50
H.S.C March 1998
Secred Heart Hr Sec School
Tiruchirappalli
70.08
S.S.L.C March 1996
Secred Heart Hr Sec School
Tiruchirappalli
60.44

3. Personal Details
Permanent address
Date of birth
Sex
Father’s name
Mother tongue
Linguistic abilities
#20 RamalingaNagar West
Woraiyur, Trichy – 620 003,
Tamil Nadu, India.
07th
April 1981
Male
S Sw aminathan
Tamil
Tamil, English (speak, read, w rite)