Babar Naeem is seeking a new challenging position utilizing his accounting skills and experience handling customers. He has a CA, APFA, Masters in Economics, and Bachelors in Commerce. His professional experience includes over 12 years in phone banking and customer service roles at JS Bank, Habib Bank Limited, and Citibank. He is proficient in Microsoft Office and seeks to apply his communication, problem solving, and accounting abilities.

1. BABER NAEEM
Home address 3-D 18/6 Nazimabad No 3 Karachi 18
MOBILE: 03222187020
E-mail: babar.naeemm@outlook.com
OBJECTIVE
Accounting skill, deal with customers and handle situation in good communication. Now
looking to start new challenging position to meet my competencies, capabilities, skills,
education & experience.
ACADEMIC QUALIFICATION
 CA Module C from Institute of Chartered Accountant of Pakistan in 2013
 APFA from Pakistan Institute of Public Finance Accountant in 2011
 Masters in Economics from University of Karachi in 2007
 Bachelor in Commerce from University of Karachi in 2005
 Intermediate from Karachi Inter Board in 2003
 Matric from Karachi Matric Board in 2001
PROFESSIONAL EXPERIENCE
12th Nov 2014– To Date
JS BANK (Problem Resolution Unit )
 PRU Analyst (20th Aug 2015 – To date)
 To resolving the complaints within TAT
 Maintaining the customer complain resolution report
 Taking proper and quality closure.
 BCP (Business Continuity Plan) Coordinator
 To check out the software properly working in an additional place and in case any
emergency the systems are ready to work as a back up.
 Officer –Phone Banking (12th Nov 2014 – 19 Aug 2015)
Job Responsibilities
 To take the instruction of card activation and blocking
 Maintaining the customer customer complain resolution report
 Taking Instruction of cheque book, stop payment, MCDD and New Debit Card.
16TH May 2013 – 11th Nov 2014
HABIB BANK LIMITED
Team Leader– HBL Phone Banking (1st April 2014 to 11th Nov 2014
.
RESUME

2.  Daily Maintaining Of Service level Report And Forwarded to the Phone Banking Head.
 I am responsible to maintain departmental productivity, manned minutes, service level
and products knowledge sharing with the agent by conducting small sessions.
 Officer – HBL AT Work (1st Nov 2013 to 30th March 2014)
 Follow up with branches for account opening in bulk
 Coordination with the branches to activate the companies accounts and debit cards on
urgent basis for transferring of salaries by the company into his employees accounts.
 To ensure that accounts are opened in accordance with management guidelines,
Departmental standard operating procedures, and operations manual, AML, CTF &
CDD/KYC policies, the agreed customer service standards, the operational risk and
State Bank’s prudential regulations.
 Supervisor– HBL Phone Banking (16th May 2013 to 30th Oct 2013)
 Taking customer calls when the agent has no go to handle it and said to the team leader
if the Phone banker was required a training.
 I am responsible to maintain departmental productivity, manned minutes, service level
and products knowledge sharing with the agent by conducting small sessions.
10TH JUNE 2006 – 15th MAY 2013
CITIBANK N.A.
Officer– Citi Phone Banking
Job Responsibilities
 Customer Services,
 Sales to Liability and Credit card customers, Sales Report on daily, monthly and
quarterly basis.
 Extension Account Opening, Cheque book issuance, Debit and credit card activation,
ATM Pin/T-Pin Activation, Captured/Lost or theft/Damage Card Reporting and blocking.
Issuance of Bank Statements. MC / DD issuance.
 TDR Booking and Encashment instructions. Utility bills payment instructions.
COMPUTER SKILLS
 M.S Office (Word, PowerPoint, Excel and Outlook)
PERSONAL SKILLS
 Well Oriented, Honest and Challenge Seeker.
PERSONAL INFORMATION

3.  Name BABER NAEEM
 Father Name SHEIKH MUHAMMAD NAEEM
 Date of Birth 01/09/1984
 Nationality Pakistani
REFERENCES
Will be furnished on demand.