IT support incorporates some fundamental principles, but these need to be considered in today’s context of an increasingly flexible and more demanding workforce. In this presentation, we consider the challenges of modern day support, and how they can be met with a combination of best practices and tools.
· The modern workforce – what’s driving the state of play and what are the resulting needs
· Linking IT support challenges with continuity and productivity needs
· Applying the timeless principles of IT service delivery to an increasingly flexible workforce
· Getting ahead of the game when it comes to IT support – lessons from the front line
Whether or not you believe that IT is experiencing a
revolution, it is clear that a number the fundamentals of how
the IT infrastructure is built are changing. Server and storage
virtualisation, cloud-based delivery models, data centre
convergence onto 10 Gigabit Ethernet and the unification of
voice communications mechanisms are all symptomatic of
this. But IT is a two-edged sword: with every innovation
come a new set of risks to be mitigated, holes to be filled,
policies to be set and compliance objectives to be stuck to. In
the face of such rapid change, how exactly should
organizations large and small be thinking about security?
What are the pot-holes along the road, and how can they be
avoided?
BMC Engage 2015: Optimizing Service Desk Interactions with Knowledge ManagementJon Stevens-Hall
BMC Engage presentation on Knowledge Management and Knowledge Centered Service, which also introduced some upcoming functionality to support KCS (delivered shortly afterwards in Smart IT).
IT support incorporates some fundamental principles, but these need to be considered in today’s context of an increasingly flexible and more demanding workforce. In this presentation, we consider the challenges of modern day support, and how they can be met with a combination of best practices and tools.
· The modern workforce – what’s driving the state of play and what are the resulting needs
· Linking IT support challenges with continuity and productivity needs
· Applying the timeless principles of IT service delivery to an increasingly flexible workforce
· Getting ahead of the game when it comes to IT support – lessons from the front line
Whether or not you believe that IT is experiencing a
revolution, it is clear that a number the fundamentals of how
the IT infrastructure is built are changing. Server and storage
virtualisation, cloud-based delivery models, data centre
convergence onto 10 Gigabit Ethernet and the unification of
voice communications mechanisms are all symptomatic of
this. But IT is a two-edged sword: with every innovation
come a new set of risks to be mitigated, holes to be filled,
policies to be set and compliance objectives to be stuck to. In
the face of such rapid change, how exactly should
organizations large and small be thinking about security?
What are the pot-holes along the road, and how can they be
avoided?
BMC Engage 2015: Optimizing Service Desk Interactions with Knowledge ManagementJon Stevens-Hall
BMC Engage presentation on Knowledge Management and Knowledge Centered Service, which also introduced some upcoming functionality to support KCS (delivered shortly afterwards in Smart IT).
80% of SMBs in North America now indicate that cloud computing adds to continued business growth, according to a new investigation from Techaisle. This is a big departure from earlier years, when the focus was primarily on reducing IT expenditures. The report results indicate that cloud computing providers and resellers should rightly expand their sales presentations with prospective customers beyond the cost and capex vs. opex motivations for moving to cloud computing, concentrating more on the business value proposition of cloud-based services.
This slideshow was given by Marcel Nieuwpoort on february 3rd as part of the Sparked Cloud Accelerate Workshop.
It covers Microsoft's take on Cloud Computing for business.
Slash Administrative Costs by eSigning with DocuSignDocuSign
Many state and local governments are typically challenged with processing various forms and paperwork that require faxing or mailing with limited visibility. The State of North Carolina is one of the first States to take advantage of eSigning with DocuSign to slash costs associated with manual paper-based signature processes. Join DocuSign and the State of North Carolina to learn how the State is using electronic signatures to increase efficiencies, save time and money.
Learn how:
The State of North Carolina implemented eSignatures into their existing processes
To eliminate common process bottlenecks
To slash operational costs, save money and delight residents
Recommended for: State and local government employees; IT and operations professionals in the United States or Canada
IBM Cognos Express is Business Intelligence software designed specifically for mid-sized organisations. Mark Register shows how Business Intelligence can help business planning and forecasting and make significant efficiency gains.
Needham bank desktop direct case studyShawn Reilly
Needham Bank in Needham, MA is benefitting from utilizing Array Networks' remote access technology by providing remote desktop, layer 3 ssl vpn and ipad remote access to its user community.
We’ve created a monster! Truth and fiction in SOAJon Collins
This presentation is about Service Oriented Architecture, or SOA. Why ‘we’ve created a monster’? This presentation considers SOA as both bandwagon and what’s really happening in organisations around the globe.
Six principles of The Technology GardenJon Collins
This presentation introduces the 6 principles documented in the book The Technology Garden, which presents how to deliver enterprise IT sustainably and with maximum business value.
Management Information System at DELL
Positive and negatives of MIS In dell
Information diagram at dell computers.
how dell sells its computers
how is dell Computers profitable
80% of SMBs in North America now indicate that cloud computing adds to continued business growth, according to a new investigation from Techaisle. This is a big departure from earlier years, when the focus was primarily on reducing IT expenditures. The report results indicate that cloud computing providers and resellers should rightly expand their sales presentations with prospective customers beyond the cost and capex vs. opex motivations for moving to cloud computing, concentrating more on the business value proposition of cloud-based services.
This slideshow was given by Marcel Nieuwpoort on february 3rd as part of the Sparked Cloud Accelerate Workshop.
It covers Microsoft's take on Cloud Computing for business.
Slash Administrative Costs by eSigning with DocuSignDocuSign
Many state and local governments are typically challenged with processing various forms and paperwork that require faxing or mailing with limited visibility. The State of North Carolina is one of the first States to take advantage of eSigning with DocuSign to slash costs associated with manual paper-based signature processes. Join DocuSign and the State of North Carolina to learn how the State is using electronic signatures to increase efficiencies, save time and money.
Learn how:
The State of North Carolina implemented eSignatures into their existing processes
To eliminate common process bottlenecks
To slash operational costs, save money and delight residents
Recommended for: State and local government employees; IT and operations professionals in the United States or Canada
IBM Cognos Express is Business Intelligence software designed specifically for mid-sized organisations. Mark Register shows how Business Intelligence can help business planning and forecasting and make significant efficiency gains.
Needham bank desktop direct case studyShawn Reilly
Needham Bank in Needham, MA is benefitting from utilizing Array Networks' remote access technology by providing remote desktop, layer 3 ssl vpn and ipad remote access to its user community.
We’ve created a monster! Truth and fiction in SOAJon Collins
This presentation is about Service Oriented Architecture, or SOA. Why ‘we’ve created a monster’? This presentation considers SOA as both bandwagon and what’s really happening in organisations around the globe.
Six principles of The Technology GardenJon Collins
This presentation introduces the 6 principles documented in the book The Technology Garden, which presents how to deliver enterprise IT sustainably and with maximum business value.
Management Information System at DELL
Positive and negatives of MIS In dell
Information diagram at dell computers.
how dell sells its computers
how is dell Computers profitable
Ik ben Saskia Vugts ( 1963 ) Al jaren schilder ik portretten in opdracht met olieverf. Na mijn opleiding aan de academie voor schone kunsten Arendonk ben ik professioneel portretschilder. Mijn grootste inspiratiebron is de unieke mens. Met liefde probeer ik in ieder portret een hart en ziel te leggen.Op een geheel eigenwijze schilder ik mijn portretten op de authentieke manier met een knipoog naar modern design. Voorheen tekende ik portretten met pastel, ik maak ook dierportretten in opdracht. Aan een Portretopdracht gaat een fotoshoot vooraf. Waar veel energie ingestoken wordt, het is belangrijk om een goed beeld van de te portretteren persoon te krijgen. Na een aantal maanden is het te vervaardigen portret klaar. Voor meer informatie kijk op mijn persoonlijke website
http://saskiavugts.nl/portret-in-opdracht/
Social Media Marketing Trends 2014 - Journalism / Media Industry / Publishing...Sorav Jain
Presentation from my talk at Digital India event organised by WAN Ifra. Social Media Marketing trends was customised to Journalism / Media Industry / Publishing / Newspaper.
Boex in Germany sells second-hand shoes worldwide. The Managing Director Mr. Christian Mueller runs Boex Vertriebsgesellschaft mbH succesfully for many years.
Source : http://www.boex.org/
Radiance realty's presents Mandarin. Radiance Mandarin is a premium residential enclave spread across 3.42 acres at the IT nerve-center of Thoraipakkam, Chennai. To visit the property or to know more click: http://bit.ly/1V9iOvM
SpotCam HD Wi-Fi Video Monitoring camera reviewspotcam
When you work away from home or travel often, it’s nice to be able to check in on things at home for security and peace of mind. That’s why I have installed various WiFi security cameras in my home that can be accessed by web browsers and mobile apps. The newest camera that I’ve been given the opportunity to review is the SpotCam Wi-Fi Video Monitoring camera.
As the price of storage and bandwidth continues to drop fast, Cloud-based services are becoming more and more attractive to small and medium-sized businesses (SMBs) which are seeking to reduce licensing costs, avoid recruiting IT staff and focus fully on their core responsibility - growing the business.
A presentation which informs small to medium-sized businesses the following:
-What cloud computing is, the costs/risks and what businesses are adopting it.
-The competitive advantages of cloud computing and why you never want your competitors to get there first.
-Answers to important questions about security, Internet connectivity, and where the data is stored.
-Critical facts every business should know before adopting a cloud based network.
Everyone is talking about cloud computing and Software-as-a-Service (SaaS) these days. Almost every technology vendor has announced a cloud strategy – even the traditional software zealots. But what do cloud computing and SaaS mean for product managers? The impacts are more significant than you may think. From pricing and profitability measurement to sales and marketing, cloud is having a noteworthy influence on the day-to-day activities of product managers.
The term cloud computing is being used more and more, but what is it and why should you understand it? In this free webinar we will explain what cloud computing means, define the different types, discuss how it is impacting nonprofits and libraries, and outline some criteria for use. The challenges of using the “cloud” will be discussed, as well as whether cloud computing will simplify your life and reduce software and IT staffing costs.
Hear from Anna Jaeger, Co-Director, GreenTech at TechSoup Global, and Peter Campbell, Nonprofit Technologist at Earthjustice, who will help you understand this topic in order to better communicate with your consultants, staff and board. This webinar is applicable for any size organization and ideal for decision makers who need to communicate about cloud computing with tech consultants, and who are interested in making more informed technology decisions.
Why Should Nonprofits Care About Cloud ComputingTechSoup Global
What is cloud computing and why should you understand it? This presentation defines the different types of cloud computing, discusses how it is impacting nonprofits, outlines some criteria for use, and mentions some challenges of which you should be aware
An extract from my presentation (given recently to a CIMA group) on how SMEs can benefit from the Cloud. Includes an overview of Cloud service types and how to select a Cloud supplier.
Babson College CIM Software-as-a-Service PresentationJeffrey Kaplan
Presentation given to a CIO group at Babson College November 21, 2008, examining the rapid growth of the SaaS market and the IT/business implications of the on-demand services market.
End-user computing is not a trend, it's a transformational shiftUni Systems S.M.S.A.
In the new end-user computing environment, people want to stay connected and have access to the best networks and services as a seamless extension of their traditional desktop.
End-user computing is no longer about managing laptops and desktops. Today, we need to support user access to services, applications, and data on any device and in any location.
This revolution promises greater flexibility, productivity enhancements, staff morale improvements, and cost savings.
Your business can benefit from Virtual Desktop Computing.
Similar to An Insider's Guide to the SMB Techology Playing Field (20)
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
UiPath Test Automation using UiPath Test Suite series, part 4
An Insider's Guide to the SMB Techology Playing Field
1. An Insider’s View of Changes and Challenges
That Affect Small and Medium Businesses
By Randy Bridges
L5 Consulting
2.
General Review of Small Business Today
Evolving Changes and Challenges to SMBs
Wrap-Up / Q & A
3. Significant changes over past 5-10 years
Banking industry failures and changes
Lack of financing options
Conversion from Worker to Sole Proprietor
Many businesses running from home
Changing Tax Code - More Audits and Penalties
Creates a “Churn and Burn” domino effect
4. SMB purchasing profiles have changed …
Few major purchases
Very little leasing
Budgets on capital options are limited
As a result, most companies are …
Reliant on older technology and software
Only making purchases when necessary
5. Major IT industry players are changing the way
technology is available to SMBs.
Good:
Greater expansion capabilities
Faster response to changing needs
Simpler decision making
However …
6. Who Microsoft, Apple, Dell, Intel, HP, IBM, Comcast, Ora
cle, Google, Samsung, etc.
Strategy - Market for mindshare; acquire for
strategic benefit
The Focus is on …
Enterprise, Data Center – Their $$ equal growth
Consumers – Drive new products into businesses
SMB agenda - Push to Cloud
7. As SMBs are pushed out, the choice will be:
“Long row to hoe” vs. “Easy path to walk”
The “long row” will be …
Higher costs
Fewer choices
Incompatibility with today’s choices
Need for longer planning cycles
◦ 10-15 years will become the new normal
?
8. All Microsoft products released from 2002-2004
will reach “End of Support” in the next 2 years
First target date: April 8, 2014
Desktop - Windows XP, Office XP, Office 2003
Servers – Small Business Server/Exchange 2003
Next target date: July 14, 2015
Windows Server 2003
9.
Desktops – Buy new; use “newer” Technology
◦ Desktop Virtualization solutions
Servers – Path not so clear
◦ SBS can go to 2012 Essentials, no email or firewall
◦ No upgrade path - Reinstall is the only choice
◦ Server costs 1.5-2.5x higher than previous models
Change to something “Not Microsoft”
◦ Higher support costs, fewer experienced people
Go to Cloud Servers, Cloud Desktops
?
10. Great confusion about:
What it is
Why have it
How it is different
Why it may not always be cheaper
11.
Any system, application or service that is
available to … and accessed from …
The Internet
Requires two pieces
◦ Cloud Apps run on a device or in a browser
◦ Cloud Services run on a server on the Internet
12.
No up-front capital expenses
On-demand, flexible and scalable
Easier, safer from a Mobility POV
Better TCO than “Do It Yourself”
Fewer Purchasing requirements
Greater simplicity in your business
13.
Built with mobility in mind
◦ Anywhere Access with an Internet connection
People-Centric, where personalization follows
the user
Removes processing from business
Own devices, rent software and services
◦ By Subscription (Salesforce, GoogleApps, Office365)
◦ By Resource (Virtual Servers, “Cloud Desktops”)
14. Also called “Hosted Virtual Desktop”, HVDI,
“Cloud Computing”
Outsourcing your desktop experience, usually
to a third-party provider
“Desktop Image” as a starting point
Add a personalized look and feel
Applications are shared among all users
Implemented with Cloud Integrator
Managed by IT team
16.
Bypass economic challenges (financing,
interest rates, energy costs)
No up-front CapEx purchases
Reduce reliance on physical locations
Built-In Disaster Recovery
The Big Question:
How easy do you want to make the bulk of
your IT decisions?
?
17.
General Review of Small Business Today
Evolving Changes and Challenges to SMBs
◦ Change - Alliance Among “Big Boys”
◦ Challenge - Microsoft “End of Support”
◦ Change & Challenge - Cloud
