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Service Management for Modern IT Bernadette Habib Nimsoft Unified Manager
Modern IT is driving … A Shift in Technology Consumption Internal Focus on Differentiation Aggregation & Orchestration of External Services A Transformational Opportunity Maturing market to provide & consume Services Leveraged offerings drive savings, speed & scale Lower barriers to entry invites innovation
Modern IT faces challenges …  Always deliver …even though they don’t control the whole stack Adapt quicklyto change How can Modern IT effectively deliver on its commitments? as boundariesshift easily, and often Meet demand efficiently by constantly optimizing the service delivery supply chain
Nimsoft. A better way to manage IT. Delivery aligned with your business model Flexible packaging, delivery and licensing terms. Adapt to changes in technology without disruption Meets the demands of your evolving services. Future-proof your technology investment Message bus allows adding new functionality, seamlessly.
Nimsoft Unified ManagerUnified It Management.  As a Service. Bullet-proof service management processes Broadest set of technology monitoring Unified
Solution Overview
Nimsoft. Leading from the front. Independent division within CA (acquired 3/2010) Direct offices worldwide USA, UK, Spain, Norway, Germany, Sweden, Australia, Benelux, Singapore, India, Latin America
Nimsoft.   Service Desk – http://www.nimsoft.com/solutions/nimsoft-service-desk

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Nimsoft-bh 8 11

  • 1. Service Management for Modern IT Bernadette Habib Nimsoft Unified Manager
  • 2. Modern IT is driving … A Shift in Technology Consumption Internal Focus on Differentiation Aggregation & Orchestration of External Services A Transformational Opportunity Maturing market to provide & consume Services Leveraged offerings drive savings, speed & scale Lower barriers to entry invites innovation
  • 3. Modern IT faces challenges … Always deliver …even though they don’t control the whole stack Adapt quicklyto change How can Modern IT effectively deliver on its commitments? as boundariesshift easily, and often Meet demand efficiently by constantly optimizing the service delivery supply chain
  • 4. Nimsoft. A better way to manage IT. Delivery aligned with your business model Flexible packaging, delivery and licensing terms. Adapt to changes in technology without disruption Meets the demands of your evolving services. Future-proof your technology investment Message bus allows adding new functionality, seamlessly.
  • 5. Nimsoft Unified ManagerUnified It Management. As a Service. Bullet-proof service management processes Broadest set of technology monitoring Unified
  • 7. Nimsoft. Leading from the front. Independent division within CA (acquired 3/2010) Direct offices worldwide USA, UK, Spain, Norway, Germany, Sweden, Australia, Benelux, Singapore, India, Latin America
  • 8. Nimsoft. Service Desk – http://www.nimsoft.com/solutions/nimsoft-service-desk

Editor's Notes

  1. Thanks for inviting me out today. I want to talk to you a little about Nimsoft, and how we help our customers better manage the critical intersection between business and IT infrastructure.Would that be o.k.?Great.
  2. Shift in ConsumptionService Providers leveraged environments  are creating a pull away from the datacenter.The single tenant model is dead. Muti-Tenancy is driving cost savings, speed & scaleTechnology leaders must strike a balance between the aggregation & creation of services Transformational Impact on RevenueNew balance between threat and opportunity New marketplace to provide & consume external servicesNew set of competitors & need to differentiateCompetitive advantage and barriers to entry must be re-evaluatedInnovators vs. Enterprise
  3. The Opportunity & the ChallengesBoundaries shift often and move readilyThe rate of change and innovation is unprecedentedMastering the Supply Chain of Technology sourcingOptimizes sourcing where Supply efficiently meets DemandDeliver trust and confidence to the marketplace.Failure is not an option, but you aren't always in control(I would throw a bunch of buzz words to the side of the bullets above to cue some of the topics: VCE, Private, Public, Service Providers, etc) Pressure is on you to deliver and aggregate services that can quickly:Ensure continuous availabilityVisualize Service Delivery to Multiple ConstituentsQuickly Add or Remove Capacity to Meet Business DemandAbsorb bleeding edge technologies
  4. Nimsoft – Architected to Deliver the OpportunityNimble and Adaptive InfrastructureMessage BUS technology … Multi-Tenant ArchitectureEnable the internal and external SPAPI – First to commentaryIntegrated Solution – Say this the right way to highlight the bus
  5. <click>The core of our architecture is our message bus. It’s what allows us to adapt, scale, and add functionality so easily.<click> Leveraging that are our two current solutions – Monitoring (broadest in the business) and Service Desk.<click> Our multi-tenant architecture allows you to provide a customized view for each of your customers.<click> and all of this is expressed to your users through our intuitive Unified Management Portal.
  6. So, I’m going to pause here and tell you a little bit about Nimsoft.We’ve been helping our customers manage internal and cloud-based infrastructure for over 10 years. The flexibility of our solution makes it easy to implement in pretty much any kind of environment. This flexibility also allows us to innovate quickly to help our customers manage, and embrace new technology safely.<click>Here you can see here a few examples of that… we were the first to provide:Vblock and power monitoringUsage Metering and billing – very helpful when trying to chargeback power or compute time in private clouds or multi-tenant scenariosAnd all of this is available to our customers as either an on-premises or SaaS based solution.Now, about a year ago, CA saw this momentum and decided to invest in our future – by acquiring us, and letting us run as a completely separate entity within CA. This investment has helped us ramp our engineering efforts. It has also allowed us to expand operations and provide local service to our customers all over the world.
  7. So, I’m going to pause here and tell you a little bit about Nimsoft.We’ve been helping our customers manage internal and cloud-based infrastructure for over 10 years. The flexibility of our solution makes it easy to implement in pretty much any kind of environment. This flexibility also allows us to innovate quickly to help our customers manage, and embrace new technology safely.<click>Here you can see here a few examples of that… we were the first to provide:Vblock and power monitoringUsage Metering and billing – very helpful when trying to chargeback power or compute time in private clouds or multi-tenant scenariosAnd all of this is available to our customers as either an on-premises or SaaS based solution.Now, about a year ago, CA saw this momentum and decided to invest in our future – by acquiring us, and letting us run as a completely separate entity within CA. This investment has helped us ramp our engineering efforts. It has also allowed us to expand operations and provide local service to our customers all over the world.