USTS Corporate Profile 2011

CORPORATE PRESENTATION

In this presentation:

• What we do
• Who we are
• IT outsourcing
• IT services
• Credentials
• Contact details

www.ustechsolutions.com

WHAT WE DO

Event-driven IT services

In an event-driven world, IT systems must Without timely access to useful information organizations are
unable to respond to change, projects quickly stall and
serve near-constant change; agility that workers are less productive, decision makers find themselves
requires a different IT philosophy, innovative required to make judgements based on scant insights.
US Tech Solutions is a team of talented business consultants,
technology and a new partnership approach project managers and software professionals with a track
that we call co-sourcing record in reaching new heights in supporting event-driven IT.
• Managed Service Provider (MSP)
• IT resourcing / project facilitation / operational management
• Technology innovation and thought-leadership


WHO WE ARE

Committed to your success
vision: • Domain-led IT consultancy with a 10-year track record
• Operating in 5 countries , 600+ consultants
We aim always to be your first choice for IT • A reputation for solving IT challenges no other
advisory, implementation and managed organization can resolve
services • Track record of large IT project delivery
• Access to a unique portfolio of innovative technologies
that reduce IT project cost, timescales and risk
• Microsoft Independent Software Vendor (ISV)
• Authors of Encanvas enterprise information architecture


Highly process enabled approach developed
and evolved over a period of time. Have
implemented robust process standards
within the organization

Process frameworks
Our process frameworks:
ISO 9001: 2000 - Quality Management Systems
ISO 14001 - Environmental Management Systems ( by Jan 2010)
SEI CMMi Level 3 (by Mar 2010)

Commitment towards providing world-class solutions with
standardized procedures, frameworks and methodologies to our
clients.

“Quality and not Quantity” is the philosophy that drives us.


“ US Tech has proven methodologies that deliver the benefits
of high staffing ratios in as little as 6 to 8 weeks through its
co-sourcing spin”.
David Thomas
Head of IT, A large US firm

Talent Management
Best in-class talent Integrating with client culture
 Rigorous selection process – offer rate of  Culture and language specific training for every
0.8% of number of applicants person who works with client team
 World class education and training programs
– 12 days/employee/year of mandatory training
 Meritocratic retention policy

Understanding client business Retaining the best talent
 200+ domain consultants  Meritocratic culture
 200+ technology consultants – e-business, package  Development opportunities
applications  Engaging work environment


IT Outsourcing

In times of recognized economic • Offshore facilities provide cost effective IT operations without
compromising on quality
uncertainty, our outsourcing services help • Co-sourcing offers an improved model for IT operational
you to reduce costs while industrializing excellence; enabling internal IT teams to fine-tune resourcing
requirements to meet emerging business needs
processes for the long term
• Applications outsourcing increases resilience and reduces
onsite dependencies
• Infrastructure outsourcing – move your infrastructure to a
virtualized, green IT environment.


IT Services

Our IT services portfolio serves the key • Application development more
pinch-points of IT operational • ERP solutions more

excellence and performance to create a • BI & DW Solutions more

‘secure and live’ IT environment • Green IT more
• Process consulting more

• Auditing & Security Compliance more
• IT resourcing more

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IT Services| Application development
•Custom development , application reengineering
How can organizations free up resources •Maintenance and enhancements
for new development while maintaining or •Migrations
enhancing current services?
•Implementation and conversion services
And how can you improve support for key
•Systems consolidation
business processes while stabilizing
application costs? •Production support
•Quality Assurance /Testing


IT Services|ERP Solutions

It takes a unique set of skills and • We design, deploy and maintain ERP platforms.
appreciation of how to make projects • Implementations, customizations, upgrades and
migrations.
work successfully. US Tech Solutions has • Subject matter expertise in SAP, Oracle and
a track record of managing ERP projects PeopleSoft.

for some of the world’s most complex IT
At US Tech Solutions, it is our prime concern to help lower
environments. your total cost of ownership through streamlined
implementation and support models.


IT Services|BI & DW solutions

Collaborative business intelligence and data Key facts (Gartner research findings):

warehousing technologies federate insight • By 2012, business units will be held responsible for
across the enterprise. Delivered on premises more than 40 percent of the total budget for BI projects.
or as-a-service, our tools enable decision • Through 2012, more than 35 percent of the top 5,000
global companies will make uninformed decisions due
makers to customize data views without to underinvestment in information infrastructure and
compromising accuracy or performance business-user tools
• By 2010, 20 percent of organizations will have an
industry-specific analytic application delivered through
software-as-a-service (SaaS)


IT Services| Green IT
• Data center right-sizing, server migration, virtualization,
We provide organizations with a consolidation, standardization, upgrading and retirement
coherent Green IT strategy and • Reducing paper consumption
supporting implementation service to • Energy efficient system design
improve green credentials and achieve • Quantitative energy consumption analytics
cashable efficiency savings • Reducing real-estate costs through desk hotelling
• Reducing travel costs through remote collaboration
• Alliances with green infrastructure providers
• Smart-grid frameworks and solutions


IT Services|Process consulting

Achieve cashable efficiency savings and Our capabilities comprise of:
optimal performance by quickly • Assessment of your current business
• Management of the process design project
identifying critical core process
• Development of policies, procedures and controls
constraints inhibiting revenue and • Oversee implementation
earnings growth • Training and coaching
• Six-sigma and lean process consulting
• ITIL process services


IT Services| Auditing & Security compliance
•Government auditing standards (FISMA etc )
We help customers manage their IT •We help our clients adopt best practices and comply with
risks through effective security, Federal security policies and regulations.

compliance, business continuity and •We provide a wide variety of security assessment services to
help companies identify, assess, and manage business and
computer forensic programs. technical security risks.
•These assessments may be targeted diagnostics addressing
specific areas of the business or enterprise wide risk
assessments.
•We have trained CISSP, CISA and PCI QSA certified
consultants.


IT Services|resourcing

We provide flexible, scalable and • IT staffing workflow process identification, assessment
and management
customizable talent acquisition programs • Enterprise applications services – development,
accessing an expert team of individuals deployment, global roll-out, help-desk
with a passion for IT, problem solving and • Vendor selection, management, on-going evaluation
and reporting
communications
• Rate negotiation and compliance, consolidated billing,
invoicing and payment
• Program metrics, reporting, benchmarking, analytics


Offshore Delivery centers
State-of-the-art delivery centers
Office Hours 9:00am to 5:00pm Current IT Project Clients
Headcount 128 employees No of clients 24
Resource Retention
86% Client List (Please contact USTS
CMM Rating for more details)
CMM Level 3 ( by Mar 2010)
ISO Top-Tier clients 70%
9000 certified , 14000 (by Jan 2010)
Office Size (Noida GDC) Ave. CSAT Rating Exceeds Expectation
• Floor Area 20,000 sq. ft.
• Capacity
268
BCP/DRP
Business Continuity Plans in place


Federal & Public sector initiatives
• Hillsborough county
• Broward county
• State of Utah
GSA- Schedule 70
• Nashville & Davidson counties
• State of South Carolina
• State of North Carolina
• NY State
• Multiple NY city agencies
• Florida State
• State of Mississippi
• Montana (State & multiple counties )
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CREDENTIALS

Clients
A broad base of small and large clients
across automotive, government,
financial services, pharma, medical,
manufacturing, transportation and
utilities.

View case studies for more information


A US State’s Transportation Dept. CRASH ANALYSIS REPORTING PLATFORM

Business Need PROBLEM
Historically, crash reports were communicated manually, and were subject to
communication errors, as well as data-entry errors. In addition, the data entry of the crash
To optimize their business processes with reports carried a significant manual processing overhead.
regard to processing of crash/accident reports.
APPROACH
US TECH SOLUTIONS ROLE The system was designed to allow the simultaneous transmittal and reception of multiple
The architecture involved identifying and exposing web crash reports sent to the client. As a backup, an alternate manual data entry system was
services to receive the crash information from LEA also developed for those LEAs not currently able to send crash data electronically.
systems and defining a repository for crash reports.
Additionally, based on the understanding of the
optimized business processes, workflows were created TECHNOLOGIES
to automate the approval of accident data by
Windows Server 2003 /Microsoft Office Share Point Server 2007/ C#.NET /ASP.NET /ADO.NET
appropriate supervisory personnel. Historical crash
report data was migrated into SharePoint and “E- /XML /Altova /Map Force /Oracle
Search” capabilities were configured to allow users to
search the crash reports by various data elements such BENEFITS
as driver name, VIN and accident date. All electronic
data was transformed by InfoPath XML to be
The State was able to automate the streamlined processing of crash reports for 135
displayable in a web browser.
internal users, yielding significant cost and quality benefits.

WHY US Tech? There was a 90% reduction in the work required to process crash information.
USTS was engaged to provide expertise and assist the Additionally, the time to transmit crash reports from LEA’s to the client was reduced
GDOT in realizing the goals and objectives of the from 45 days to one day.
initiative, based on its extensive experience in
implementing SOA solutions and our knowledge of the
related project life cycle

Back to case study list www.ustechsolutions.com

A global telecom company Access Circuit Billing Fed Process Automation

A somewhat unique challenge of this implementation was that the solution had to be
developed incorporating production data in such a way that the development did not affect
To automate the manual processes by which the production data, including any requisite configuration changes.
their employees process and reconcile data
related to unknown telecom circuits. APPROACH
Automation of some business processes required integration with legacy systems present in
their environment. The solution provided business users with a web interface, while
ABOUT BRITISH TELECOM connecting to legacy systems (STARS), which in this case, was a consumer of services.
Operating in more than 170 countries, BT is one of
the world’s leading providers of communications
solutions and services. TECHNOLOGIES
Windows Server 2003 /Solaris /VB.Net /ASP.Net /Oracle 9i /Visual Studio 2008 / SQL
Developer / TOAD
US TECH SOLUTIONS ROLE
USTS was engaged to provide expertise in the design
of the architecture and implementation of the BENEFITS
solution, leveraging our BPO knowledge. British Telecom Americas successfully completed this initiative along with USTS and
was able to increase revenue and reduce manpower, while simultaneously improving
the productivity of the affected workers.
WHY US Tech? The solution dramatically reduced the time spent on identification by data analysts and
Our expertise in Business Process Management and business analysts, while being flexible enough to manage a growing number of external
related methodologies, frameworks and feed systems.
implementation experience were a good fit for this British Telecom Americas was able to identify and optimize their business processes,
project. from which their “service points” were identified.


A global pharmaceutical company ENTERPRISE PORTAL

Incumbent processes were inefficient, and involved redundant forms processing. A major
driver for this redundancy was the need to create localized versions of many forms.
To streamline sub-optimal processes related to
intra-departmental communications through
development of a collaborative portal platform APPROACH
To address the business need, client launched a portal initiative to create internet portals
for use by various departments. US Tech was engaged by the client based on its expertise in
About Client: architecting and implementing SOA solutions and our expertise in BPO.
A global research-driven pharmaceutical company.
The client discovers, develops, manufactures and
markets vaccines and medicines. TECHNOLOGIES
US TECH SOLUTIONS ROLE Windows Server 2003/SharePoint Server 2007/C#/ASP. Net/Java/Jquery /SQL Server 2005
To provide architectural design and implementation
services; streamline business processes by delivering
a portal environment possessing the flexibility to BENEFITS
support a new business process topology.
Through US Tech’s co-sourcing partnership, client was able to service its requirements
WHY US Tech? for a robust portal architecture via the implementation of a flexible Microsoft
Through its track record of successful SOA and SharePoint solution, which was designed, developed and integrated with other systems
enterprise portal deployments US Tech has evolved in the environment.
unique frameworks and methodologies that speed
Users of various departments were able to create, publish and categorize various
the implementation of agile portal architectures.
documents and articles to different workspace areas via the intranet portal and achieve
US Tech’s co-sourcing partnership approach, effective and efficient intra-departmental communications; eliminating redundant
together with its Microsoft Gold Partner status and forms and inefficient document processes. Also supported localization for 10 languages
track record in Microsoft SharePoint Portal Server in 80 countries.
deployments also contributed to its selection as a
preferred partner.

A leading marketing solutions provider DOCUMENT STORAGE AND RETRIEVAL SYSTEM

PROBLEM
Business Need Historically, documents related to this processing were stored loosely on servers and CD’s
It was not always possible for the client to with the associated metadata such as author name, creation time and description, very
hard to retrieve. With these systems in place, processing was time consuming, error-prone,
evidence proof of entitlement due to poorly
inefficient and costly.
formalized document processes

APPROACH
About Client:
Client is the global leader in providing innovative USTS expertise allowed the client to establish an electronic Proof of Enrollment (POE)
marketing solutions that strengthen customer Document Storage and Image Retrieval System, based on the EMC Documentum® product
relationships while driving bottom line revenue suite.
• Automated redaction of Content (image and data) received from scanning vendor
US TECH SOLUTIONS ROLE • Files are made available for processing via document management workflows, based
USTS was engaged to provide architectural and on their optimized business process.
implementation expertise, based on our superior • The system serves as a hub between various sources of content, including legacy
SOA implementation and BPO expertise; to sources such as their AS/400 mainframe.
streamline and automate the relevant business
processes and to create and deploy a system that is
flexible enough to support their new business TECHNOLOGIES
process topology. Java /Brava Server, Jboss, Oracle Database, Apache Tomcat Application Server,
Documentum eContent Server with TCS, Documentum Task Space and Administrator,
Documentum Business Process Suite, Document Image Services, IBM AS400
WHY USTS?
Our expertise in document management, agile
development methodology and Business process BENEFITS
management contributed towards selecting us as the
Significant process improvements have been observed with the introduction of the
preferred vendor for this project.
new system. The new system’s functionality and scalability provides a global solution
for all AG’s domestic and international business units.


CONTACT DETAILS

Your next step
More US locations
Always within reach Florida Boston

No matter where your markets are, we have the reach to US Tech Solutions US Tech Solutions
8875 Hidden River Parkway, Suite 300 271 Waverley Oaks Road, Suite 306
meet your business needs with local teams that bring Tampa, FL 33637 ,USA Waltham, MA 02452, USA
with them a local touch.
Main : +1 813 367 2508 Main : +1 781 894 2193
Fax : +1 813 971 0180 Fax : +1 781 894 2197

Chicago Phoenix
Headquarter:
US Tech Solutions US Tech Solutions
Phone +1 201 524 9600 One, Exchange Place , Ste 900 One S. Dearborn, Suite 2100 60 E Rio Salado Pkwy., Suite 900
Fax +1 201 524 9601 Jersey City, NJ 07302 USA Chicago , IL 60603, USA Tempe , AZ 85281, USA
Email info@ustechsolutions.com www.ustechsolutions.com
Main : +1 312 212 4368 Main : +1 480 366 5895
Fax : +1 312 212 4401 Fax : +1 480 366 5801


USTS Corporate Profile 2011

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