IT Cost Transparency is not about what does IT cost? It’s about why does IT cost what it does and how can they use their money and other resources to create more value.
Fixed Costs: Three Bad Habits that IT Finance Must QuitApptio
What are fixed costs and why do they matter?
What are the 3 bad habits that drive fixed costs?
What can you do with Apptio to change those habits?
How does Apptio measure fixed/variable costs?
Troux 2014 - Apptio Keynote "Turning IT Investments Into Business Outcomes"Apptio
Managing The New IT Requires CIOs to:
1.) Shift to Innovation/Value While Optimize “Run”
2.) Be a Trusted& Agile Business Partner
3.) Deliver Technology as a (“Product”) Service; and
4.) Have Build vs Buy Expertise
Fixed Costs: Three Bad Habits that IT Finance Must QuitApptio
What are fixed costs and why do they matter?
What are the 3 bad habits that drive fixed costs?
What can you do with Apptio to change those habits?
How does Apptio measure fixed/variable costs?
Troux 2014 - Apptio Keynote "Turning IT Investments Into Business Outcomes"Apptio
Managing The New IT Requires CIOs to:
1.) Shift to Innovation/Value While Optimize “Run”
2.) Be a Trusted& Agile Business Partner
3.) Deliver Technology as a (“Product”) Service; and
4.) Have Build vs Buy Expertise
Gartner forecasts worldwide IT spend will grow by 3.1% in 2014 to $3.8 trillion, yet many IT organizations are still struggling to track IT spend, relate spend to business priorities, and measure and communicate the value created by IT for the business.
Learn how Apptio can help: http://www.Apptio.com/transparency
Technology Business Management (TBM) - Achieving Digital StrategyAlex Manders
During the 2017 TBM Council Conference hosted in San Diego, CA with over 1,200 IT and Finance professionals - ISG presented on the topic of aligning IT financial management to Enterprise digital transformation initiatives. The case for IT strategy was demonstrated through augmented reality with a Client in the Public Utilities sector.
Traditionally, Enterprise IT has 'not' been operating as a customer-facing department, and its costs were allocated to business drivers out of bundled costs using an arbitrary driver. But the business aligned ITSM framework enables a company to run its IT operations as a business that aligns to the strategic needs of business to enable its growth.
Introducing a World-Class AI driven ITSM Solutions-Tentacle SSO Sdn BhdSundar Murali
A world-class ITSM Tool for every industry/domain. We carry a world-class ITIL certified and verified solution that leverages the latest advances in AI, machine reasoning, analytics and automation to help CIOs and service providers improve productivity of IT service operations and reduce cost and complexity of operations. It’s a truly multi-tenant scalable solution that can be deployed in public cloud or on-premise to manage enterprise services beyond IT, like HR, Admin, Facilities, Marketing, Legal, Finance, and procurement to truly unleash corporate enterprise productivity.
Connected Underwriting Capabilities for the Digital InsurerAppian
Opportunity drives competition and the race to gain market share. Learn how Insurers can achieve profitable growth through a collaborative insurance underwriting technology infrastructure that centers work around the customer: http://ap.pn/2m8lUl7
Take this opportunity to learn more about how Robotic Process Automation (RPA) play a role with your ERP. Learn more about the use of RPA for ERP-driven processes and how they can help organizations like yours make routine, time-consuming tasks less expensive and less labor-intensive.
Presented by Lewis Hopkins, Senior Technology Specialist, Smart ERP Solutions, discusses current automation trends and challenges along with providing insight on how the automation technology can have a significant impact on your organization. This webinar will included a demonstration of how bots can assist organizations with better workflows and enhanced customer service.
Digital Transformation And The Role of Robotic Process Automation (RPA)ARJUN S MEDA
Integrating digital technology within all the business areas to transform the operating model and deliver better value to customer is the essence of Digital Transformation. Empowering technology at the core to increase operational efficiency, improve employee performance and customer experience are a few key areas addressed by Digital Transformation.
It requires a cultural shift in the way the organizations operate and a strong leadership to identify the areas to be transformed and to explore new opportunities.
Understanding how RPA can enable digital transformation and upgrade the workplaces of the future is a key skill for C-suite executives.
Robotic process automation (RPA) is the use of software bots that can automate repetitive rule based tasks and reduce the manual intervention, thereby increasing the operational efficiency and reduce errors. It helps employees to focus on areas in which they can add value rather than spending efforts on repetitive and mundane tasks.
Key points of discussion:
What is Digital Transformation and why is it required
Framework for Digital Transformation
Elements of Digital Transformation
What is RPA
Role of RPA in Digital Transformation
Benefits of RPA
Operations As-a-Service - The Untapped OpportunityRussell Ives
Operations-as-a-Service (OaaS) is
the logical culmination of a set of business and technology trends that have been converging for several years. Business Process Outsourcing (BPO) and IT Outsourcing (ITO) began in the 1990’s but evolved significantly over time, becoming more commoditised, incorporating sophisticated platforms and bundling more and more services.
More recently, sourcing has blended with various forms of As-a-Service, most notably via integrated, cloud-based applications, or Software-as-a-Service (SaaS), alongside increasing levels of
IT infrastructure delivered as-a-Service (IaaS). Advancements in data processing and computing intelligence (including, for example, predicative analytics and robotic process automation) have also become fundamental - allowing for a new class of data-driven business insights. This overall combination of proven business process management disciplines and intelligent, cloud- driven technologies is now known as Operations-as-a-Service.
Hewlett Packard Enterprise View on Going Big with API Management - Applicatio...CA Technologies
Companies of every size have been disrupted by new business models, new digital devices and new forms of connectivity. But it is the largest enterprises that face the greatest challenges when it comes to integrating their vast legacy architectures with new systems of engagement and innovation that consumers now demand. In this session, Terry White, Fellow and Chief Technologist, Enterprise Services Applications and Business Services at Hewlett Packard Enterprise, will bring more than 30 years of perspective to a discussion on how critical APIs are as a catalyst for legacy application transformation and migration to the cloud. Terry will also cover the importance of being able to manage and secure those APIs to avoid massive service disruptions and security breaches.
For more information, please visit http://cainc.to/Nv2VOe
Gartner forecasts worldwide IT spend will grow by 3.1% in 2014 to $3.8 trillion, yet many IT organizations are still struggling to track IT spend, relate spend to business priorities, and measure and communicate the value created by IT for the business.
Learn how Apptio can help: http://www.Apptio.com/transparency
Technology Business Management (TBM) - Achieving Digital StrategyAlex Manders
During the 2017 TBM Council Conference hosted in San Diego, CA with over 1,200 IT and Finance professionals - ISG presented on the topic of aligning IT financial management to Enterprise digital transformation initiatives. The case for IT strategy was demonstrated through augmented reality with a Client in the Public Utilities sector.
Traditionally, Enterprise IT has 'not' been operating as a customer-facing department, and its costs were allocated to business drivers out of bundled costs using an arbitrary driver. But the business aligned ITSM framework enables a company to run its IT operations as a business that aligns to the strategic needs of business to enable its growth.
Introducing a World-Class AI driven ITSM Solutions-Tentacle SSO Sdn BhdSundar Murali
A world-class ITSM Tool for every industry/domain. We carry a world-class ITIL certified and verified solution that leverages the latest advances in AI, machine reasoning, analytics and automation to help CIOs and service providers improve productivity of IT service operations and reduce cost and complexity of operations. It’s a truly multi-tenant scalable solution that can be deployed in public cloud or on-premise to manage enterprise services beyond IT, like HR, Admin, Facilities, Marketing, Legal, Finance, and procurement to truly unleash corporate enterprise productivity.
Connected Underwriting Capabilities for the Digital InsurerAppian
Opportunity drives competition and the race to gain market share. Learn how Insurers can achieve profitable growth through a collaborative insurance underwriting technology infrastructure that centers work around the customer: http://ap.pn/2m8lUl7
Take this opportunity to learn more about how Robotic Process Automation (RPA) play a role with your ERP. Learn more about the use of RPA for ERP-driven processes and how they can help organizations like yours make routine, time-consuming tasks less expensive and less labor-intensive.
Presented by Lewis Hopkins, Senior Technology Specialist, Smart ERP Solutions, discusses current automation trends and challenges along with providing insight on how the automation technology can have a significant impact on your organization. This webinar will included a demonstration of how bots can assist organizations with better workflows and enhanced customer service.
Digital Transformation And The Role of Robotic Process Automation (RPA)ARJUN S MEDA
Integrating digital technology within all the business areas to transform the operating model and deliver better value to customer is the essence of Digital Transformation. Empowering technology at the core to increase operational efficiency, improve employee performance and customer experience are a few key areas addressed by Digital Transformation.
It requires a cultural shift in the way the organizations operate and a strong leadership to identify the areas to be transformed and to explore new opportunities.
Understanding how RPA can enable digital transformation and upgrade the workplaces of the future is a key skill for C-suite executives.
Robotic process automation (RPA) is the use of software bots that can automate repetitive rule based tasks and reduce the manual intervention, thereby increasing the operational efficiency and reduce errors. It helps employees to focus on areas in which they can add value rather than spending efforts on repetitive and mundane tasks.
Key points of discussion:
What is Digital Transformation and why is it required
Framework for Digital Transformation
Elements of Digital Transformation
What is RPA
Role of RPA in Digital Transformation
Benefits of RPA
Operations As-a-Service - The Untapped OpportunityRussell Ives
Operations-as-a-Service (OaaS) is
the logical culmination of a set of business and technology trends that have been converging for several years. Business Process Outsourcing (BPO) and IT Outsourcing (ITO) began in the 1990’s but evolved significantly over time, becoming more commoditised, incorporating sophisticated platforms and bundling more and more services.
More recently, sourcing has blended with various forms of As-a-Service, most notably via integrated, cloud-based applications, or Software-as-a-Service (SaaS), alongside increasing levels of
IT infrastructure delivered as-a-Service (IaaS). Advancements in data processing and computing intelligence (including, for example, predicative analytics and robotic process automation) have also become fundamental - allowing for a new class of data-driven business insights. This overall combination of proven business process management disciplines and intelligent, cloud- driven technologies is now known as Operations-as-a-Service.
Hewlett Packard Enterprise View on Going Big with API Management - Applicatio...CA Technologies
Companies of every size have been disrupted by new business models, new digital devices and new forms of connectivity. But it is the largest enterprises that face the greatest challenges when it comes to integrating their vast legacy architectures with new systems of engagement and innovation that consumers now demand. In this session, Terry White, Fellow and Chief Technologist, Enterprise Services Applications and Business Services at Hewlett Packard Enterprise, will bring more than 30 years of perspective to a discussion on how critical APIs are as a catalyst for legacy application transformation and migration to the cloud. Terry will also cover the importance of being able to manage and secure those APIs to avoid massive service disruptions and security breaches.
For more information, please visit http://cainc.to/Nv2VOe
Observability is the most important capability needed to manage the development, deployment, and operation of modern systems.
These slides—based on the webinar with EMA Research and LightStep--explore the importance of observability and how to address this capability for complex systems.
How Dealertrack Optimizes the DevOps Toolchain, FutureStack17New Relic
Dealertrack explains how they optimize their DevOps toolchain at FutureStack17.
Be sure to subscribe and follow New Relic at:
https://twitter.com/NewRelic
https://www.facebook.com/NewRelic
https://www.youtube.com/NewRelicInc
ServiceNow ecosystem - True Blue Partners - Review of key investment and mer...Sunil Grover
A comprehensive review of the investments and M&A in the ServiceNow ecosystem. Review of M&A transaction by ServiceNow and the potential impact of these on the App Developer and IT consulting ecosystem. Review of Key transactions it the ITSM market and ServiceNow app and IT services ecosystem.
IT Operations with the Mainframe: How the State of Oregon has created Custome...CA Technologies
How can you drive “best in class” IT operations while doing more with less? This session explores how IT infrastructure professionals can learn from the State of Oregon to understand best practices that improve collaboration, keep costs down and speed time to market.
For more information, please visit http://cainc.to/Nv2VOe
Are your apps chasing users away? How to deliver superior Digital ExperiencesRiverbed Technology
Users expect flawless digital experiences when using your apps or services, regardless of device or location. If you aren't providing that stellar experience, you run the risk of chasing customers away or hampering your own employee productivity. And, with cloud technology and Agile development, complexity continues to skyrocket.
To be successful, IT and business stakeholders need digital experience insights to ensure that every business-critiall app keeps their customers happy and their employees productive. This requires a comprehensive Digital Experience Management (DEM) strategy.
This presentation is an abridged version of a webinar with Riverbed and Enterprise Management Associates (EMA) held in September, 2017. The webinar discusses:
- Must-have's to roll out successful DEM practices
- Critial components of an effective DEM solution
- Expected business results and outcomes
- Pitfalls to avoid along the way
For more information see: https://www.riverbed.com/forms/events/are-your-apps-chasing-users-away.html
AppSphere 15 - Shining a Light on Shadow IT: A New Way of Working for "Busine...AppDynamics
Brandon Bichler, a Partner at London-based consulting firm Elixirr, will walk through what this new operating model looks like and provide some real examples of where it has been implemented and is working. Furthermore, he will outline what you can do to:
- Sense check how healthy your company is in terms of the relationship between business and IT
- Start to build out the components of this new operating model, factoring in the culture and organisational nuances of your company
- Engage key stakeholders on this topic and secure their support for change
This deck was originally presented at AppSphere 2015.
Accelerating Digital Business in a Cloud-First WorldPerficient, Inc.
According to research firm IDC, by 2018 more than 50% of enterprise IT infrastructures and software investments will be cloud based. What does that mean for you in a competitive landscape? Without a cloud foundation to drive digital transformation, your ability to compete will be crippled.
Guest speaker Gard Little, an IDC analyst, and Joel Thimsen, a director of cloud and DevOps at Perficient, launched our new Cloud First, Business-Driven webinar series, designed for line of business and IT leaders, exploring how to bring corporate strategies to life with the cloud.
Our cloud experts highlighted key findings of IDC research and shared Cloud First strategies for:
-Adopting a digital business mindset and customer-centric mantra
-Achieving business optimization and intelligence goals
-Overcoming organizational velocity challenges
-Accelerating new strategies and innovation
-Creating value and increasing profitability
The Power of 3 - IBM PureApplications, SoftLayer and General Operational Eff...Prolifics
Speakers:
Mike Hastie, Prolifics
Bradley Hertenstein, Prolifics
Join Prolifics as we explore how combining PureApps (Infrastructure Automations), Softlayer (Cloud), and general operational effectiveness (DevOps) to reduce time to delivery, reduce complexity, and reduce cost. This is a birds of a feather interactive discussion but a recorded demo will be used to help level set and get the discussion started.
http://www.prolifics.com
IT4IT: Realize a Digital Strategy with ServiceNowZenoss
ServiceNow's Senior Product Manager, Mark Bodman, presents IT4IT: Realize a Digital Strategy with ServiceNow.
Access the full presentation recordings for GalaxZ17 here: http://ow.ly/WyBu30cakk0
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
This article provides a comprehensive guide on how to
effectively manage the convert Accpac to QuickBooks , with a particular focus on utilizing online accounting services to streamline the process.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
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Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
12. Plan CapEx/OpEx Run/Grow/Transform Fixed/Variable Location/Regions Month/Quarter/Year
Cost Centers Accounts
General Ledger Line Item Detail
B R E A K O U T S
Standard IT Cost Categories
Application 1 Application 2
Application 3 Application 4
Application & Integration Delivery Services
Hosting Services Professional Services
Client Computing
Communication & Collaboration
Connectivity End-user Support
Records Management Business-Driven Initiatives Infrastructure Initiatives
Process Initiatives Compliance Initiatives
Your Applications Technology Services End User Services Project Services
COST TRANSPARENCY: APPLICATIONS AND SERVICES
Design & Develop Buy, Build & Deliver Market & Sell Service Customer Shared Services
BUSINESS CAPABILITIES
Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4
COST TRANSPARENCY: BUSINESS UNITS
= Peer Benchmarks Available
Hardware Software Internal Labor External Labor Facilities/Overhead Outside Service
FOUNDATIONApptio TBM Unified Model™(ATUM™)
IT TOWERS & SUB-TOWERS
COST POOLS
Data
Center
Compute
IT
Operations
Voice
Network
Delivery
Services
Security &
Compliance
User
Services
Data
Network
Storage Application
IT
Management
COST TRANSPARENCY: FOUNDATION
Wintel Servers
Linux Servers
Unix Servers
Locations
Mainframe
Tier 1
Tier 2
Tier 3
Tier 4
Office LAN
DC LAN
WAN
Internet
MAN
Voice premise
Wide Area Voice
Call Center
Project Mgnt
Client Mgmt
PCs
Mobile Device
Service Desk
Field Service
App Dev
App Support
QA (Testing)
Middleware
Software Lic.
IT Mgmt & Admin
IT Finance
IT Vendor Mgmt
Ops Center
Service Mgmt
Security
Compliance
Disaster Recov.
Architecture
14. Challenges of Creating Cost Transparency
TRIGGERS
Month end close
Forecasts
Project financial
QBRs
Ad hoc questions
MANIPULATE
DATA
Clean and manipulate
Create joins and mapping
Find data problems
110010
011001
010110
3
BUILD
REPORTS
Create pivots
Build graphs
Find data problems
5
MAINTAIN
COST MODEL
Build vLookups
Debug Formulas
Find data problems
4
VERSION
CONTROL!
ORG
CHANGE!
Update
Own Cost
Spreadsheets
DATA
SOURCE
CHANGE!
VALIDATE/CLARIFY6
Timing and categorizations
What cost went where?
Why is that in MY costs?
FINANCE
High:
$3.8m
Low:
$180k
DATA
OWNERS
High:
$225k
Low:
$18k
DEPARTMENT
OWNERS
High:
$108k
Low:
$11k
IT
EXECUTIVES
High:
$130k
Low:
$11k
PROVIDE DATA
Extract
Validate
2
110010
011001
Explain
Fill gaps
PUBLISH
REPORTS
Trick Excel into making
waterfall charts
Annotate and distribute
7
REQUEST
DATA
1 Prompt IT and
corporate for data
extracts
ANSWER QUESTIONS9
Answer requires more
granularity or different slices
Answer requires more dats
(may become a “study”)
ASK QUESTIONS8
Why did costs. KPIs change?
What does this include?
I need to see this slices by…
What it…?
?
The cost of staff
time spent on
manual IT cost
analysis shows wide
range of breadth,
scope across
Global 2000 IT orgs
Most companies take it for granted that they know what it costs to run their business. They track the cost of running key disciplines like R&D, manufacturing sales and marketing. They track the cost of providing their key products and services. They track who their customers are and how much they are buying. And they make decisions every year, every quarter, every month, and every day based on this shared understanding. If they didn’t have these essential facts, how long would it take to make a decision on whether to invest in a new product or discontinue it, close down a factory or build a new one?Whether or not you think of your IT organization as a business in its own right, the same principles apply. What we’ve seen in working with hundreds of IT leadership teams like yours is that there are essential views they all need to drive the right decisions and make them quickly.
We’ve found there are key moments of truth where better cost information makes an impact for IT organizations, and these are some of the patterns we see. One of our goals of this meeting is to better understand where you could use
Big changes beyond IT’s control are putting transparency and accelerated decision-making on the front burner for more and more companiesFor example,(New competition): Cloud providers are marketing directly to the business, and what the business sees isn’t usually a fair apples to apples comparison to what its IT organization provides(New technologies): Deploying or developing for new technologies like mobile, big data and hybrid clouds can have huge impacts on the business of IT, from understanding the true total cost of applications for app rationalization, to business adoption of shared services and private clouds(New expectations): The business is now an active participant in the technology marketplace. They bring their own devices and expect IT to support them. And now that the business is getting price transparency for even infrastructure services in the cloud, they expect transparency from their own IT as well. What does all this mean for the business of IT? IT is on an fast path in transforming from technology provider to service provider. With a supply chain view we can more clearly see the decisions that affect the cost, utilization and quality of its services from end to end -- what we buy from whom at what price, how we build and run services, and how we manage business demand.Which of these trends are you seeing in your organization? What are the impacts you are seeing?
ATUM is based on management categories and best practice allocation methods distilled from the TBM Council and hundreds of Apptio customers across industries, sizes and geographies. Because ATUM is aligned with categories and costing methods used in Apptio Infrastructure Benchmarking, you can use Apptio to automate benchmarking with apples-to-apples comparisons to your peers.
A TBM Advisor is DEDICATED to helping customers understand and ADOPT Technology Business Management within their organization and identify new ways to gain VALUE from their Apptio subscription.We have broad knowledge and experience in IT Finance as well as IT Operations.... So by listening to our customers first, we are able to align our product to your process and assist you with building a TBM Adoption roadmap that is right for your business.Why am I talking about DQM? What experiences do I have?Data quality is a broad topic and means different things to different people… but I think everyone agrees that it can have quite a significant impact on an organizations ability to run an efficient businessAn example I can recall early on in my career when I was a mid-level manager for a large IT Outsourcing companyExample of Telecom Services DQ issues early onThe significance of data quality and data integrity is foundational to having a productive relationship in business. You can’t talk strategic until your house is in order…In todays presentation you will learn 3 main things:Data Quality Governance and how it relates to TBMYou will learn the 5 data quality dimensions that can be measured within the Apptio platformYou will learn the process and approach of handling Data Quality within Apptio
One of the biggest challenges I’ve heard from people wanting to start the journey of TBM say that they don’t want to start TBM because of poor data quality.Well, first, let me quote the famous Chinese philosopher, Lao Tsu – “A journey of a thousand miles begins with a single step”… That first step begins with data… and remember, data is foundational to driving better business decisions.To add, Apptio has taken the learnings based on over 140+ customers and developed IP around the concept of Master Data Sets… which is basically our definition of the most commonly used fields within each dataset that will help generate actions and decisions that generate measureable value… So we can tell you what data that you need so your scope around data quality is targeted only to the fields that we recommend based on our best practices.Another big challenge I hear is that people don’t have enough confidence in the level of DQ to defend the allocations within the Apptio model.And to that I say Embrace failure, take risk, and let me quote the Irish Author Samuel Beckett – “Ever tried?, Ever failed? No Matter, try again, fail again, Fail better”This quote reminds me of my friends at DIRECTV where thy have embraced a 12 point program that can be summed up as “Fast to Fail” where they just want people to recognize failure faster so they can learn from their mistakes and pivot to move forward again without blame or blowback from the organization.
Data quality can be measured in several different dimensions. When choosing these dimensions for Apptio, we had 3 basic requirements: 1) Does the dimension apply to TBM 2) Can we quantitatively measure it in Apptio? 3) Will our customers derive value in the output to help them make better decisions?So we start withMaintainability which is a measure of how easy it is to extract the data from the source system as well as the degree to how much the data is manipulated before it gets loaded into Apptio...Uniqueness is a measure of unique rows… the inverse of uniqueness is duplication… so we are checking for duplicate records in the dataCompleteness is a measure of the fields that have a value, so we are checking and reporting on blank valuesValidity is a measure of the values within the dataset compared to a set of allowed values. So this dimension requires a set of “Master” lookup values to compare againstFrequncy Distribution is the number of occurrences of unique values within a column. A low number of occurrences in the column will translate to “noise” in reports and is an important factor to consider when trying to discover value insights with the data
The ecosystem of Data Quality spans many facets. It starts by setting up the right governance with proper sponsorship and ownership. The data advisor helps accelerate what data you need so you can define what data sources you want to go afterData Governance, Ownership == Sponsorship and support systemData Advisor, Data Sources, and Data Stewards == Implementation (doing the work)Change Management, ADM, Monitoring == Continuous Improvement
The Ecosystem of TBM… Data Governance Vision and Strategy… as well as the Ownership (TBM Office).
Data Advisor defines what data that is required in order to build our out of the box templates.You have the ability to review all the required attributes by component and determine whether or not it is important for your organization. This greatly reduces the scope the Data Quality initiative will encompass and increase the chances of success.
Once you have defined the data sources and the associated attributes that map to the data advisor, the next step is to understand how each attribute is updated in terms of change management processes. For example, Dell found an error in their processes that the Owner of the application was never getting recorded… so it was impossible to tie applications to business owners in terms of costing. When they realized that the Service Desk wasn’t asking the right questions and not requiring that field in their service management system, they modified their process to ensure that the App Owner was a required field. Fixing the DQ issue at the source is always the best, long term option if it is as simple as adjusting a process like this one.
Automation / ADM
An example of Adaptive Data Management in Apptio is how we use “Data Mapper”. On the left hand side is a list of attributes coming from our Master Data Tables. On the right hand side are attributes coming from the customers data. This aliasing technique is just one of the many ways you can apply ADM to quickly translate your data into Apptio’s solution.
Data quality initiatives require building off of the correct foundation layers… starting with strategy and governance… understanding the data you need, choosing the right source system to use and the processes behind them. Next, applying the dq dimensions to that data so you can measure progress over time… as well as leverage Adaptive Data Management techniques for quick time to value so you don’t always have to wait and fix data in the source systems… The result, is that you can have a DQ number that you can apply a heat map towards based on cost * DQ %... To get an idea for how confident the numbers are that you are looking at.
Walk them thru this Workflow
Here is the top level dashboard that shows our matrix of data quality dimensions by data set. This matrix allows you to quantify the state of data quality within Apptio for a given month. You can then drill into any one of these KPI’s to analyze and understand the score and take action to improve it…. So, we want to go through these dimensions in chronological order (or left to right) so we’ll drill into the Server dataset under the Maintainability dimension.
So Remember, Maintainability is the degree to how complex it is to extract the data from the source system and how much manipulation takes place prior to loading it into ApptioFor Maintainability, the user is required to answer 3 simple questions that tie back to the definitionWhat is the source system? Database, Excel, OtherRate from 1 – 5 how long it takes to extract data out of the systemRate from 1 – 5 how much data manipulation takes place prior to loading it into ApptioThe answers can be versioned by month as data load processes improve and the trend charts light up to show historical performance… hopefully for the better
Uniqueness is a measure of the number of unique rows… The middle of the page describes how to apply some of Apptio’s Adaptive Data management tools to manage duplicate records without having to fix the source systems… The table below is an exception based report showing the rows that appear to be duplicate
Completeness is a measure of the fields that have a value, so the table at the top shows the number of blanks per column… you can see that the columns in the top table align to the columns in the bottom table…
… so if I wanted to slice into CPU Cores and find all the records that are associated with the number in the top table, click on the slicer and the report will refresh with those specific records… Also, you can export the filtered results out to an Excel and give it to the data steward for remediation
Measure whether the values in the data match to a set of “Approved” values… But in order to generate the approved values, it requires some initial configuration,lets click into the Settings button …
On the left hand side is a simple step by step guide that walks you through how to setup this dimension. The first table on the right is an exception based table that shows any value that hasn’t been assigned “Valid” or “Invalid” during the configuration process. This is important because it will catch any NEW values caught in the source data to be Approved for this dimension. The far table is a list of all values and their approval status… it’s a rollup of all the tabs that we will go to next.
Each tab has a “Validity” column that is required to be filled out as “Valid” or “Invalid”. Blank values are new values coming from the source that have not been assigned… (They default to Invalid for the purposes of the score). After assigning values, don’t forget to save the table before moving to the next tab.
Back to the Validity page, you’ll notice that it has a similar look and feel as completeness, where the invalid values are listed in the top table, and then use the bottom table for discovery and helping with the remediation process. Use the slicers to drill into the records that pertain to the appropriate column… then check those values against the “Expected” values on the right hand side…
Frequency Distribution is the number of occurrences of unique values within a column. So here, you can review the frequency of column values for each column… The right hand of the screen describes how the KPI is measured as well as goes through step by step instructions of how to use and act on frequency distribution issues… Remember, the idea here is to reduce the number of values in a given column to ensure the best reporting experience possible...
So the first thing to do with this dimension is to set the threshold value, which is basically your tolerance for “noise”. What I mean my that is setting the threshold will calculate the number of rows that the KPI will calculate against… So as shown here, if you have 6874 records and you set your threshold value to 2%, then 2% of 6874 = 137 rows…
Then you take the 137 and insert it into the slicer to filter down the dataset to review all the values for inspection… Use the slicers to navigate column by column for this dimension…