Troux 2014 - Apptio Keynote "Turning IT Investments Into Business Outcomes"
•Download as PPTX, PDF•
5 likes•4,871 views
Managing The New IT Requires CIOs to: 1.) Shift to Innovation/Value While Optimize “Run” 2.) Be a Trusted & Agile Business Partner 3.) Deliver Technology as a (“Product”) Service; and 4.) Have Build vs Buy Expertise
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Similar to Troux 2014 - Apptio Keynote "Turning IT Investments Into Business Outcomes"
Similar to Troux 2014 - Apptio Keynote "Turning IT Investments Into Business Outcomes" (20)
Recently uploaded
Recently uploaded (20)
Troux 2014 - Apptio Keynote "Turning IT Investments Into Business Outcomes"
- 1. TurningIT Investments Into Business Outcomes Chris Pick CMO,Apptio President,TBMCouncil @chrismpick March 19, 2014
- 2. VENTURE BACKED SAAS BUSINESS NONPROFIT CIO TRADE ASSOCIATION Shaping The Perspective @chrismpick
- 3. @chrismpick ITBUSINESS What are my service options? How much do they cost? Are we investing IT dollars in the right things? How can we help bridge the divide between our business and IT leaders? What do our BUs need? How do their needs translate into our resource plans? Are we spending IT dollars in the right things? FINANCE Turning IT Investments Into Business Outcomes
- 4. @chrismpick
- 6. @chrismpick Managing New IT Requires A New Paradigm Projects Infrastructure Business Services IT Services | Apps IT Business Products are now Hybrid Services Front Office Back Office CIO’S NEW SCOPE OF MANAGEMENT
- 7. @chrismpick Deliver Technology as a (“Product”) Service Shift to Innovation/Value While Optimize “Run” Have Build vs Buy Expertise Be a Trusted &Agile Business Partner Requires CIOs To…
- 8. @chrismpick But Without A Business Management System ? Chief Financial Officer VP, Sale s VP, Manufacturing VP, Human Resources Chief Marketing Officer CIO
- 9. @chrismpick
- 10. DEDICATED TO RUNNING IT LIKE A BUSINESS FOCUSED ON THE CIO’S BUSINESS SYSTEM DELIVERED BY 5 SAAS APPLICATIONS FOUNDED CIO “BUSINESS” COMMUNITY PIONEERED IT TRANSPARENCY INTO TBM Who’s Apptio? @chrismpick
- 11. Founding of the TBM Council @chrismpick
- 12. Visionary Leadership Tim Campos CIO Facebook Rebecca Jacoby SVP & CIO Cisco Phuong Tram CIO DuPont Robert Webb CEO TBM Council Don Duet Co-Head, Technology Division Goldman Sachs Ralph Loura CIO The Clorox Company Carol Zierhoffer SVP & CIO Bechtel Corporation Chris Furst EVP & CIO Univision Greg Morrison SVP & CIO Cox Enterprises Debra Bailey Global Services Director Nationwide Building Society Larry Godec SVP & CIO First American Tom Murphy CIO University of Pennsylvania Mike Benson EVP & CIO DIRECTV Sunny Gupta Founder & CEO Apptio Jim Scholefield CTO The Coca-Cola Company
- 13. Creating a Lasting Community @chrismpick
- 14. @chrismpick 1,100 Focused on Running IT Like a Business
- 15. The TBM Council Today TelePresence Summits TBM Framework & Benchmarks Industry Workgroups Annual Conference @chrismpick Mandated To Deliver Openly Available Tools
- 16. CompetencyWorkgroups CFO of IT IT Planning and Strategy High-TechHealth Services Insurance EnergyCMEFSI TBM Council Workgroups Sponsored Industry Workgroups @chrismpick
- 17. Finance View Cost Sources Cost Pools Resources Projects Technology Services IT View Business Services Business Capabilities Business View Standard Cost Model Developed in conjunction and with the support of the TBM Council describes the optimal method of analyzing and understanding the flow of cost throughout the IT organization. @chrismpick
- 18. Resources Projects Technology Services IT View Business Services Business Capabilities Business View Finance View Cost Sources Cost Pools The Financial View Allows analysis of all costs including actual, budget and/or forecasted costs for all IT cost centers. Cost centers are then aligned to a standardized set of cost pools to make the up the fundamental elements of our model. @chrismpick
- 19. Finance View Cost Sources Cost Pools Business Services Business Capabilities Business View Resources Projects Technology Services IT View The IT View The foundational costs aligned in the first phase are mapped to a standard taxonomy of IT resources enabling the first layer of unit costing, benchmarking, and other comparisons. Resources are split into projects aimed at creating or improving services or technology services. @chrismpick
- 20. Resources Projects Technology Services IT View Finance View Cost Sources Cost Pools Business Services Business Capabilities Business View The Business View The business view describes services and capabilities that are developed in close collaboration with business partners. While services support business processes, these services are then combined into business capabilities that drive specific business outcomes. @chrismpick
- 21. Business Capabilities • Demand to Delivery • Business Capability Based Planning • Demand-based, integrated IT spend management and planning process Business Services • Application Portfolio Impact Analysis • Business Services Risk Impact Analysis • Application Portfolio Rationalization • Service Portfolio Investment Analysis Technology Services • Technology Reuse • Technology Standards Governance • Technology Rationalization • Infrastructure Consolidation • Infrastructure Re-Tiering Resources Enterprise Portfolio Management Technology Business Management @chrismpick
- 22. @chrismpick Apptio’s TBM Solution Data Sources End-Users (OCIO) SaaS Platform SaaS Applications CIO/CTO BUSINESS FINANCEIT OPS/STRATEGY Apptio Cost Transparency Apptio Business insights Apptio IT Benchmarking Apptio Bill of IT Apptio IT Planning SELF-SERVICE ANALYTICS ADAPTIVE DATA MANAGEMENT TBM TAXONOMY COST & KPI MODELDATA MODEL GL/ FIXED ASSETS BUDGET HR ASSET/ CMDB PPM SERVICE DESK MONITORING VENDORS PROVISIONING
- 23. @chrismpick Out of the Box Reporting
- 24. @chrismpick
- 25. @chrismpick
- 26. @chrismpick
- 27. @chrismpick ITBUSINESS They get the best cost, quality and value for their investment. They enable effective decision making to maximize investments. IT keeps pace with the business’ need for agility and drives innovation. FINANCE Turning IT Investments Into Business Outcomes
- 28. Making “IT” Sticky… A Superhero Story @chrismpick
- 29. October 28-30, 2014 Fontainebleau Miami Beach tbmconference.org JOIN US @TBM2014 @chrismpick
Editor's Notes
- ----- Meeting Notes (2/12/14 16:49) -----This should be portable media player.Make this slide build
- For CIOs: I’ve heard repeatedly from my CIO colleagues that, unlike their counterparts across the business (finance, marketing, sales, ops, etc.), CIOs have a harder time demonstrating business value. Why is that? CIOs are mired with complexity and ambiguous methods for measuring value. (share insights: e.g. bad tools, ambiguity, hard to measure, etc.)
- For CIOs: I’ve heard repeatedly from my CIO colleagues that, unlike their counterparts across the business (finance, marketing, sales, ops, etc.), CIOs have a harder time demonstrating business value. Why is that? CIOs are mired with complexity and ambiguous methods for measuring value. (share insights: e.g. bad tools, ambiguity, hard to measure, etc.)
- Notes on Board Members:All are current Apptio customers except Tom Murphy, Phuong Tram, Robert Webb and Carol Zierhoffer (and Sunny, of course)Tom has been a customer of Apptio twice: first while CIO of AmerisourceBergen and second while CIO of DaVita.Robert was a customer while he was the CIO of Hilton Worldwide. His former employers where he held CIO positions, Equifax and GE, are both Apptio customers (but after Rob’s departure).Carol was a customer while she was the CIO of Xerox.
- Notes on Board Members:All are current Apptio customers except Tom Murphy, Phuong Tram, Robert Webb and Carol Zierhoffer (and Sunny, of course)Tom has been a customer of Apptio twice: first while CIO of AmerisourceBergen and second while CIO of DaVita.Robert was a customer while he was the CIO of Hilton Worldwide. His former employers where he held CIO positions, Equifax and GE, are both Apptio customers (but after Rob’s departure).Carol was a customer while she was the CIO of Xerox.
- Apptio’s cost model, developed in conjunction and with the support of the TBM council describes the optimal method of analyzing and understanding the flow of cost throughout the IT organizationThe model is divided into three layers, each with elements and views specific to a core audience:FinanceITBusiness
- The Finance view allows analysis of all costs including actual, budget and/or forecasted costs for all IT cost centersCost centers are then aligned to a standardized set of cost pools to make the up the fundamental elements of our model
- In the IT layer, the foundational costs aligned in the first phase of the model are mapped to a standard taxonomy of IT resources – the ApptioTBM Unified Model (ATUM). The level enables the first layer of unit costing, benchmarking and other comparisonsThese resources are then split into projects aimed at creating or improving services, or technology services – the building blocks provided to business service owners
- At the top of the model, the business view describes services and capabilities that are developed in close collaboration with business partners.While services support business processes, these services are then combined into business capabilities that drive specific business outcomes.