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Robotic Process Automation Webinar Slides


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Take this opportunity to learn more about how Robotic Process Automation (RPA) play a role with your ERP. Learn more about the use of RPA for ERP-driven processes and how they can help organizations like yours make routine, time-consuming tasks less expensive and less labor-intensive.

Presented by Lewis Hopkins, Senior Technology Specialist, Smart ERP Solutions, discusses current automation trends and challenges along with providing insight on how the automation technology can have a significant impact on your organization. This webinar will included a demonstration of how bots can assist organizations with better workflows and enhanced customer service.

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Robotic Process Automation Webinar Slides

  1. 1. Achieve Best-In-Class Performance Our mission is to provide innovative, configurable, flexible, cost-effective solutions and services to common business challenges, enabling our clients to save time, increase productivity, minimize costs, and maximize their return on investment. Solutions Business applications that offer organizations an end- to-end solution providing the right design and implementation from start to finish. Services A 24/7 seasoned and experienced staff of experts to help you implement, upgrade, and manage your business solutions efficiently and effectively at a cost- effective rate. Cloud Cloud applications provide solutions and services built on proven enterprise class architecture that enable high configurability and ease of monitoring.
  2. 2. ourpresenters Lewis has been working in the field of Governance, Risk and Compliance for the last 11 years, providing solutions and guidance to over 200 Organizations. He is a Board Member of the Governance, Risk and Compliance User Group and speaks regularly at Industry events. Lewis Hopkins Sr. Applications Consultant Emilyl, a mail bot, will demonstrate processing of emails using Natural Language Understanding. Areas of Implementation: Customer Service for auto response and resolution of issues; automatic filtering and correlation of email senders intent and want, Finance Department for document processing. Emily The Mail Bot
  4. 4. Key objectives of the project: • Cars should be able to drive by itself • Should be able intelligently avoid obstacles • Should be able to drive in any environment Goal-AutonomousCars A digital transformation of how we perceive our cars today. Conventional Approach • Build new roads • Establish communication methods • Between one car and another • Between street lights and car • Between pedestrians and car • Anything that is on road and car • Replace all old cars with newer ones 100 % Accurate Long Term Benefits Improves Efficiency Takes Longer Time Expensive Intrusive
  5. 5. RPA aided by AI and ML • Car learns the users behavior and actions • Learns when action is performed and what is the expected results • Performs Action like a human would at the surface level Faster Implementation Faster ROI Non Intrusive Less Accurate Learning takes time Needs Human Guidance Key objectives of the project: • Cars should be able to drive by itself • Should be able intelligently avoid obstacles • Should be able to drive in any environment Goal-AutonomousCars A digital transformation of how we perceive our cars today. Less Expensive Embraces Changes Does this mean RPA is better than Process Automations? Use both the tactics in right situations.
  6. 6. Decreased Cycle Times & Improved Throughput Works Faster Than Humans & Saves Labor ` Better Return on Investment (ROI) Enables Cost Reduction Increased Employee Morale & Value Addition Enhanced Customer Experience Increased Efficiency Promotes Agility Bots emulate human actions and behavior making our RPA practices non-disruptive and implemented quickly Increases productivity through shorter cycle time to service customers making product offerings viable. Digitally enabled processes orchestrated to operate autonomously 24/7 5X faster automation using low code methodology. Frees up employees to focus on productive work rather than mundane tasks Bots provide 3X faster turn around for customer requests improving customer satisfaction Smart RPA encourages changes. Changes are easily made as and when required based on changing Business needs Expect 20% efficiency in your Business Processes through integration of all your disjointed processes. BenefitsofRPAoverconventionalprocessautomations
  7. 7. ABC Corporation Accounts Payable
  9. 9. WhatisRobot?Whatisabot?Howdotheywork? A RPA Robot does not look like this It looks like this!!RPA Robot works with multiple bots to automate a process, which cannot be seen or felt, but exists in a PC, Laptop or Cloud
  10. 10. WhatisRobot?Whatisabot?Howdotheywork CHECKTRIAGEFIX RPA Platform * getServer getOSgetAppName getCommand getProcess getApplog runCommand runSsh sendMail chkSpace fixSpace killProcess raiseIncident readFile writeFile Report BOT Farm writeLog reboot shutDown runQuery Reference Information from CMDB OS Details Application Details Commands List Application LogCommunication Details Business Rules from Service Delivery Analytics, AI and ML getApplog getCommand Robot Integrates with the bots to automates a business process Bot Small pieces of code which performs the same action repeatedly and accurately Orchestrator Connects the robot to AI, ML and other platforms
  11. 11. Read Human Hear Human Speak Human Take decisions Continuous Learn Seek Help Cognitive,ArtificialIntelligenceandMachineLearning Let us now see what Technologies these map to?
  12. 12. Cognitive,ArtificialIntelligenceandMachineLearning Natural Language Understanding To understand the intent, emotion and sentiment Convert Text to Speech Read Text and respond with Speech Convert Speech to Text Listen to speech and convert to text Visual Recognition Find meaning of pictures for faces, scenes and objects Optical Character Recognition To understand the intent, emotion and sentiment Translation Translate text from one language to another Natural Language Classifier Advanced NLP and ML to classify text into categories Machine Learning Integrate predictive capabilities with their applications Discovery Identify patterns, trends and actionable insights that drive better decision-making
  13. 13. When do we implement RPA? High volume of transactions Task considered for RPA is performed frequently or includes high volume of sub- tasks Need to access multiple systems Task involves accessing multiple systems. Example: copying data from a spreadsheet to a customer registry Unambiguous rules Task is easy to break down into simple, straightforward, rule-based steps, with no space for ambiguity or misinterpretation Proneness to human error Task is prone to human specific error, not occurring to computers. Example: matching numbers across multiple columns Clarity on current costs Current cost structure of a task and is able to estimate difference in cost and calculate return on investment (ROI) of RPA BotorNot?
  14. 14. EvolutionofAutomation Level 1 Limited Process Automation Humans with tools; simple scripts, need based trigger Characteristics • Predefined Scripts • Manual or Scheduled Execution • Works on structured data • Bots work independent of each other Examples • Data Validation macros • Mass data input/updates • Reformatting – data / extract • System Testing Increasing Maturity Increasing Intelligence Decreasing Human Involvement Level 2 Autonomous Process Automation Robots augmented by humans; complex patterns; and conditional workflows Characteristics • Business Driven • Triggered based on Business Rules • Work on semi-structured data • Bots start working as team Examples • New account verification • Claim inputting / basic processing • Importing orders to back end systems • Uploading data from multi-systems Level 3 Cognitive Process Automation Robots supervised by humans; self-learning and self-optimizing, predictive, deep learning Characteristics • Objective driven by goal and achievements • Knowledge driven with self learning capabilities • Works on un-structured data and bots and human work as a larger team Examples • Chatbot for L1 support • Auto-regulated spend approval • Complex reports: Financial statements Level 4 Intelligent (AI) Process Automation No human involvement; mimicking human intelligence, self-learning, self-aware, self- adapting Characteristics • Full AI Capability • Decision making capability • Work on all sizes of data • Large Knowledge base Examples • Self-service agent – Device Doctor • Personalized TV agent • Automated financial advisors • Insurance underwriting image:
  15. 15. WhereisthemaximumpotentialtoimplementRPA
  16. 16. 01 02 We assist clients with developing strategies, roadmaps and business cases through workshops and other facilitated activities Strategy 03 04 05 06 We also help assess the “automatability” and potential benefits of candidate business processes and functions Assessment We conduct pilots and proofs of value to advance the state of the art. Design We apply practical, best- fit automation technologies—from robotic, to autonomic, cognitive and emerging Implementation Our change management approach recognizes that people will adopt what they can easily use and brings them value. Change management We use a continuous improvement model to tune and optimize solutions. Optimization Approach How we work Together We collaborate with you to create an automation solution that works for your organization and regulatory environment. We also provide an environment for bringing insight and practical experience to promote meaningful dialogue between the business, operations and IT. Finally, we can assist in making critical connections across industries, technologies and partners to link our business consultants to IT professionals and deliver greater value to customers, citizens, suppliers and employees. 25% 37.5 80% 60% 23.1 Development Time Reduction Development Cost Reduction Development Effort Reduction Human Error Reduction Time to ROI Reduction SmartRPA Benefits over conventional automation Structured Development with rapid ROI
  17. 17. DEMO SMART RPA
  18. 18. Emily , the mail Bot Artificial Intelligence Robotic Process Automation Machine Learning Whatareweshowinginthedemo? We will demonstrate a mail bot, which processes emails using Natural Language Understanding. Areas of Implementation: Customer Service for auto response and resolution of issues; automatic filtering and correlation of email senders intent and want, Finance Department for document processing Demonstration on how RPA extracts information from email, validates the information, saves in an excel file and uploads into another application Areas of Implementation: Almost in every industry and department, wherever there are large number of repetitive and mundane tasks Demonstration on SmartRPA’s AI engine to understand human language, emotions and sentiments. Grabs key concepts from documents and classifies and correlates data into information Areas of Implementation: Knowledge Management, Customer Service, Predictive Patters, Behavioural Analysis Demonstration on Machine Learning principles to extract information from semi- structured documents Areas of Implementation: Finance functions like invoice, receipts, accounts payable and receivable; HR functions like resume processing and many more
  19. 19. Machine Learning Robotic Process Automation Artificial Intelligence 1 helps you understand “What needs to be done?” 2 Helps you understand “Why it has to be done” 3 Helps you “Does the task for you” YourDigitalAssistant That’s how AI, ML and RPA works together as a team, allowing us to extend our automation beyond low cognitive repetitive tasks
  20. 20. <Dave to provide: imagery> QUESTIONS
  21. 21. Thank You Our Next Webinar | PeopleSoft ‘You Way’ Discover more about how an organization like SmartERP can become a part of your IT team. Case study with HMS Learn how they sought to achieve efficiency benefits from having their PeopleSoft applications managed by SmartERP, hosted on the cloud. Thursday, November 14, 11AM PST/2PM EST