This document summarizes a case study about Xchanging's implementation of robotic process automation (RPA) using Blue Prism software. Some key points:
1) Xchanging automated 14 core processes using 27 robots, replacing the need for some full-time employees and achieving typical cost savings of 30% per process.
2) Xchanging saw benefits beyond cost savings, including improved service quality, increased compliance, and scalability.
3) The implementation challenged common myths about RPA, showing it was used to do more work rather than replace people, was welcomed by staff, automated offshore processes, and had strategic benefits beyond just cost savings.