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Better Health Channel Mobile
health information anytime, anywhere



19 July 2012



University of Melbourne – ISYS90069 – eHealth and Biomedical Informatics Systems (2012)
by Duc Du Hong (Student No.: 515045)
What technology - Better Health Channel mobile app




       Victorian Department of Health
What technology - Better Health Channel mobile app




       Source: Nielsen online consumer report 2012
Source: Nielsen online consumer report 2012
         Source: Nielsen state of the market report – Australia, Jan 2012
Key design features - intended benefits

                                     Health Conditions
                                     Find information about health conditions
                                     relevant to you.

    Victorian Department of Health
                                     Treatments & First Aid
                                     Find treatment and first aid information to a
                                     range of common conditions and injuries.


                                     Find a Health Service in Victoria
                                     Find health services based on your current
                                     location in Victoria.



                                     Help & Advice
                                     Lists essential health and advice services
                                     in Victoria.
Key design features - intended benefits
Technical performance and real-life usefulness
Future holds




   Victorian Department of Health
Future holds

 Brilliant app                                          I have already found
    Lots of                     Love it! This app     this application to be
 excellent info                  is great for me          useful. Should be
                   Very good     as I do live in       standard issue on all
                    app with      Victoria. Very                iPads
                     lots of      helpful info!!
                     useful        Thank you!!!
                                               Great app. Very
                  information                 useful, detailed
                                                info, and very
                                                 user friendly
App presentation
App presentation

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App presentation

  • 1. Better Health Channel Mobile health information anytime, anywhere 19 July 2012 University of Melbourne – ISYS90069 – eHealth and Biomedical Informatics Systems (2012) by Duc Du Hong (Student No.: 515045)
  • 2. What technology - Better Health Channel mobile app Victorian Department of Health
  • 3. What technology - Better Health Channel mobile app Source: Nielsen online consumer report 2012 Source: Nielsen online consumer report 2012 Source: Nielsen state of the market report – Australia, Jan 2012
  • 4. Key design features - intended benefits Health Conditions Find information about health conditions relevant to you. Victorian Department of Health Treatments & First Aid Find treatment and first aid information to a range of common conditions and injuries. Find a Health Service in Victoria Find health services based on your current location in Victoria. Help & Advice Lists essential health and advice services in Victoria.
  • 5. Key design features - intended benefits
  • 6. Technical performance and real-life usefulness
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  • 38. Future holds Victorian Department of Health
  • 39. Future holds Brilliant app I have already found Lots of Love it! This app this application to be excellent info is great for me useful. Should be Very good as I do live in standard issue on all app with Victoria. Very iPads lots of helpful info!! useful Thank you!!! Great app. Very information useful, detailed info, and very user friendly

Editor's Notes

  1. Have you ever wanted to learn more about certain medical conditions, treatments or locate your local health service in Victoria?  Or maybe you were interested in getting first aid essentials and important health advice. Well now you can locate this information anywhere, anytime by downloading the free Better Heath Channel iPhone app .
  2. The Better Health Channel was established in May 1999 by the Victorian (Australia) State Government and is Australia's leading health, medical and lifestyle information website. It has received a number of awards and has consistently been ranked the No. 1 Health and Medical Website in Australia.
  3. In a 2012 online study, health and medical information seeking was ranked amongst the top ten activities performed by Australians with nearly 86% of the population going online to find information specific to their circumstances. This finding translates directly to mobile with health apps ranked amongst the top ten categories of most useful and used mobile phone and tablet PC applications.
  4. The Better Health Channel app helps you take control of your health and wellbeing by providing you with quality assured, reliable and trusted health information and services. The app includes: • Extensive health and medical information about conditions and diseases, their symptoms, management and care. • Treatments information - from simple lifestyle adjustments to medical procedures, associated risks and potential treatment alternatives. • First aid procedures for a wide range of common injuries - from bites and burns to heat stroke and hypothermia. • Suburb and postcode discovery and detailed map directions to Victorian health service providers such as doctors, dentists, pharmacists and physiotherapists • Urgent medical help and advice contacts including Nurse On Call, Kids helpline, Poisons Information, Lifeline and more.
  5. The app raises consumer literacy about health conditions and their management, thereby leading to more informed and confident health decisions. It also provides convenient location based discovery to an extensive range of Victorian health service providers.
  6. The mobile app is built on superior information you come to expect for the Better Health channel by delivering only the best health and medical information and it’s free.
  7. Accessing information and services is easy,
  8. when you want to find out the information
  9. in particular condition,
  10. its symptoms
  11. and management,
  12. no problem, a FEW tabs and you GOT it.
  13. and you GOT it.
  14. You can even email it to yourself
  15. or those closed to you for further references.
  16. If you need first-aid information,
  17. we’ve got that covered too.
  18. We do worry uncertainty about what to do
  19. when accident happens
  20. by accessing first aid procedures
  21. to a range of common injuries.
  22. If you are looking are looking for
  23. Victoria health service providers,
  24. nothing could be easier. The app find the service function
  25. allows you to quickly locate
  26. and get details map direction
  27. to doctors, dentists,
  28. pharmacists, physiotherapists
  29. and a wide range of other health service providers,
  30. searched by suburb or postcode
  31. and prefer providers to your phone favourites.
  32. Since its launch, the app has been downloaded by approx 75,000 individuals and received Apple app store acclaim - including being featured in Apple's new and noteworthy and staff picks and the best apps of 2011 App store rewind program. This app will continue be amongst the top 20 free applications in the app store medical category.
  33. Currently the app has a 4.5 star rating against nearly 90 reviews - a number of reviews are provided as follows: FOR 01-Mar-2011
  34. SO, taking control of your health, save time and to get the best information when you need it by downloading the Better Health channel mobile app today, available FREE FOR 01-Mar-2011
  35. from the Better Health channel FOR 01-Mar-2011