DevOps Toolbox: Application monitoring and insights

•

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sriram_rajan

How to use application monitoring to add value to your IT functions, your business and your customers.

DevOps Toolbox:
Application Monitoring and
insights
Webinar

About
Me
SRI
RAJAN
PRINCIPAL ENGINEER
• From
India.
Live
in
UK
• 10+
years
in
IT
• 6+
years
Racker
• Special>es:
- Architec>ng
solu>ons
- Cloud
- Automa>on
- Linux
linkedin.com/in/rajansriram
@sriramrajan

If you can’t
measure it, you
can’t improve it
- Lord Kelvin

What
should
monitoring
give
me?
• Capacity
• Performance
data
• Data
on
abnormal
events
• Alerts

What
should
monitoring
give
me?
• SLA/KPIs
• Business
Metrics
(RegistraEons,
click
rates)
• Governance/Compliance
metrics

It
should
give
answers
to…
• IT
OperaEons
• Developers
• Product
Owners
• Security
• Business
leaders

It
should
give
answers
to…
• USERS
&
CUSTOMERS

MONITORING
AS
A
PLATFORM
Answer What Answer Whom
• Capacity
• Performance
data
• Errors
• Alerts
• SLA/KPIs
• Business
Metrics
• Governance
metrics
• IT
OperaEons
• Developers
• Product
Owners
• Security
• Business
leaders
• Customers

Tools
Open Source Commercial Monitoring as a
service
Community driven Off the shelf product Less operational
overhead
Requires some
expertise to run
Still requires some
expertise to run
Mean time to visibility
Can be extended Vendor dependent
unless they provide a
plugin framework
Vendor dependent
Cost is operational Generally not cheap
Typically utility pricing
Data is under your
control
Data is under your
control
Data lives elsewhere

AlerEng
• Best
opEon
to
wake
up
the
OperaEons
team
J
• Good
overall
indicator
of
plaSorm
and
system
health
• Flexible
with
respect
to
tuning

Graphing
• Visualise
• ReporEng
• Trending
and
capacity
planning

Logging
• Gather
metrics
from
logs
• Visualise
• Compliance
reports

At Rackspace
StatsD!
More information: www.rackspace.co.uk/devops/support

Workload characterization
• Define/Understand
what
is
normal
- What
does
slow
mean
?

Workload characterization
• USE
Method
- U>lisa>on,
Satura>on,
Errors
- Checklist
for
performance
troubleshoo>ng
- hNp://www.brendangregg.com/usemethod.html

Smart
AlerEng
4am! Disk 80% full
100Gb left
Disk 80% full
30Gb left
Web Traffic
30% higher
Page OPS
backup!
server!
Prod DB!
Prod Web!

Trend Analysis
Traffic 10%
slower than
last week
Alert It
Product X is
getting lots of
hits
Notify Sales/
Product teams
Password
reset page is
getting hits
Notify Security

Provide insights to Dev team
• Make
the
tool
go
beyond
OperaEons
- Deploy
in
non-‐prod
- Provide
automated
tesEng
tools
- Pluggable
- Instrument
in
code

Provide insights to the Business
• Make
the
tool
go
beyond
IT
- Web
analyEcs
- Page
load
Emes
of
compeEtors
- Number
of
code
commits
on
the
day
we
ordered
Pizza
J

Think in layers
- Business/High level
- Application
- Infrastructure
- Code

If you do not
MONITOR it,
it does not
exist

MORE DEVOPS WEBINARS
Replay
available
IntroducEon
to
DevOps
Replay
available
DevOps
Toolbox:
Infrastructure
as
Code
7th
August
DevOps
Toolbox:
ApplicaEon
Insights
&
Monitoring
22nd
August
DevOps
Toolbox:
Automated
test
&
deployment
11th
September
What
a
cloud-‐enabled
business
looks
like

Tuesday 18th November, London
Hands-on workshop tracks
• DevOps
• Big Data
• Ecommerce & Digital
Guidance & best practise
Customer case studies

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Garmin International provides numerous web, mobile, and desktop applications to its 60 million registered customers. Its core web services platform handles over 80 million transactions a day. During the end-of-year holidays, the traffic becomes even higher at Garmin. It is, therefore, crucial to have scalable applications and high-performing systems. Garmin's software development groups use AppDynamics to deliver software, monitor their systems, and troubleshoot incidents Listen to a firsthand story of how AppDynamics was instrumental in stabilizing the performance of critical consumer services right in time for the holidays. Key takeaways: • Discover how a company like Garmin does performance analysis and application monitoring, and how AppDynamics plays a role in those activities. • Gain insights into successes utilizing AppDynamics that can help you build value for your business case. • Learn how AppDynamics Database monitoring combined with APM offers increased value For more information go to: www.appdynamics.com

Looking for those leading indicators that highlight potential risk? Looking for quantitative ways to improve application quality and drive better process enablement? As you execute your Agile initiatives, you must ensure your Atlassian systems and processes are aligned to the business, provide traceability and are healthy enough to stand on their own. Join us to learn how you can plan, implement and manage an Atlassian application governance strategy that optimizes governance and operational efficiency. Using Power Scripts for Jira and Cprime’s Software & Process Health Reports, we have combined together an advanced Jira administration scripting framework and a complementary process & system audit report into a powerful Atlassian Solution that helps you detect and address system configuration problems, hardware and data integrity errors, process inefficiencies and other common issues affecting your transformation and governance initiatives.. Knock down the walls today! *In parts 1 & 2 of this webinar we covered some of these Best practices for Jira Admins to optimize performance & reduce operational issues Best practices for Agile teams looking for better productivity & efficiency How to leverage Power Scripts’ scripting framework to run your own custom health reports and measurements *In this session you will learn: How to quickly audit and generate a report of your user and admin permission settings/project roles to ensure that the right people have the right level of access How to quickly audit and generate a report of all plugin add-ons installed in your instance to ensure your system doesn't experience plugin bloat How to audit and understand deeper meaning behind your issue types in an effort to understand efficiency over raw output How to audit and generate a report that highlights the unused and wasteful elements an admin should tackle such as components and custom fields.

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AppDynamics is used extensively within Expedia to manage over 100 applications spread across three environments. The FCTS Quality & Operations (Q&O) team supports many services and applications in Expedia’s eCommerce Platform organization, including the AppDynamics implementation. To support AppDynamics users and use cases through out Expedia, the team has leveraged AppDynamics API's extensively to automate functions and improve troubleshooting capabilities. In this session you will learn how the Expedia team uses AppDynamics at scale: - Dynamically create, modify, and delete (and even deploy) health rules by using the AppD Health Rule Creation REST API to reduce management overhead - Import AppDynamics transaction snapshot to Expedia simulation tools to get contextual visibility and troubleshooting data so that AppDev can quickly solve issues - Best practices from the Expedia team to manage AppDynamics efficiently and effectively This deck was originally presented at AppSphere 2015.

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At Experian, we unlock the power of data to create opportunities for consumers, businesses and society. Our customers rely on us for a positive user experience as we help them make decisions at some of the most crucial times in their professional lifespan. The faster the application process - the better the user experience. Essentially when we do not process fast enough, it affects not only our customers financial bottom line but their reputation. Since Dynatrace was introduced into the SDLC, this added tool in our toolbox, has completely changed our engineering and business culture. The Operations Teams have benefited enormously thanks to its real-time usage, performance and quality feedback from the Application Development Teams. By allowing Experian to find, react faster, and in a more automated fashion; we are able to ensure the health of our ongoing applications whilst also applying better quality and improved performance in our application releases. In this session we learn more about how Real User Monitoring Data is leveraged within Experian, how we monitor 3rd party REST providers, and how we enforce our own as well as 3rd party SLAs across the DevOps Pipeline!

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DevOps Toolbox: Application monitoring and insights

1. DevOps Toolbox: Application Monitoring and insights Webinar

2. About Me SRI RAJAN PRINCIPAL ENGINEER • From India. Live in UK • 10+ years in IT • 6+ years Racker • Special>es: - Architec>ng solu>ons - Cloud - Automa>on - Linux linkedin.com/in/rajansriram @sriramrajan

3. If you can’t measure it, you can’t improve it - Lord Kelvin

4. What is Monitoring?

6. What should Monitoring give me?

7. What should monitoring give me? • Capacity • Performance data • Data on abnormal events • Alerts

8. What should monitoring give me? • SLA/KPIs • Business Metrics (RegistraEons, click rates) • Governance/Compliance metrics

9. It should give you answers !!!

10. It should give answers to… • IT OperaEons • Developers • Product Owners • Security • Business leaders

11. It should give answers to… • USERS & CUSTOMERS

12. MONITORING AS A PLATFORM Answer What Answer Whom • Capacity • Performance data • Errors • Alerts • SLA/KPIs • Business Metrics • Governance metrics • IT OperaEons • Developers • Product Owners • Security • Business leaders • Customers

13. TOOLS

14. Tools Open Source Commercial Monitoring as a service Community driven Off the shelf product Less operational overhead Requires some expertise to run Still requires some expertise to run Mean time to visibility Can be extended Vendor dependent unless they provide a plugin framework Vendor dependent Cost is operational Generally not cheap Typically utility pricing Data is under your control Data is under your control Data lives elsewhere

15. AlerEng • Best opEon to wake up the OperaEons team J • Good overall indicator of plaSorm and system health • Flexible with respect to tuning

16. Graphing • Visualise • ReporEng • Trending and capacity planning

17. SaaS offerings

18. Logging • Gather metrics from logs • Visualise • Compliance reports

19. At Rackspace StatsD! More information: www.rackspace.co.uk/devops/support

20. INSIGHTS

21. Workload characterization • Define/Understand what is normal - What does slow mean ?

22. Workload characterization • USE Method - U>lisa>on, Satura>on, Errors - Checklist for performance troubleshoo>ng - hNp://www.brendangregg.com/usemethod.html

23. Smart AlerEng 4am! Disk 80% full 100Gb left Disk 80% full 30Gb left Web Traffic 30% higher Page OPS backup! server! Prod DB! Prod Web!

24. Trend Analysis Traffic 10% slower than last week Alert It Product X is getting lots of hits Notify Sales/ Product teams Password reset page is getting hits Notify Security

25. Smart AlerEng Monitor alerts

26. Provide insights to Dev team • Make the tool go beyond OperaEons - Deploy in non-‐prod - Provide automated tesEng tools - Pluggable - Instrument in code

27. Provide insights to the Business • Make the tool go beyond IT - Web analyEcs - Page load Emes of compeEtors - Number of code commits on the day we ordered Pizza J

28. TAKEAWAYS

29. Think in layers - Business/High level - Application - Infrastructure - Code

30. If you do not MONITOR it, it does not exist

31. Automate Monitoring

32. If it moves graph it

33.

34. MORE DEVOPS WEBINARS Replay available IntroducEon to DevOps Replay available DevOps Toolbox: Infrastructure as Code 7th August DevOps Toolbox: ApplicaEon Insights & Monitoring 22nd August DevOps Toolbox: Automated test & deployment 11th September What a cloud-‐enabled business looks like

35. Tuesday 18th November, London Hands-on workshop tracks • DevOps • Big Data • Ecommerce & Digital Guidance & best practise Customer case studies

36. THANK YOU RACKSPACE.CO.UK/DEVOPS

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