An online guest relations app provides real-time assistance and information to guests from booking through checkout using their smartphone. The app offers services like GPS navigation to and from the hotel, choosing room preferences, checking room readiness, and online restaurant booking and reviews. The goal is to enhance the guest experience and make their stay easier by completing some of the tasks normally handled by guest relations staff.

1. An On-line Guests relation AppBy Sara Edward MBA2A

2. The concept An online guest relation assistant whichconsists of providingany information guestsneed to enjoy and makeeasiertheirstay. It isNOTreplacing a real guest relations but completehis/herwork.

3. The serviceA completetooloffering multiple services and help in real time from the moment youconfirm the reservationuntil the moment youleave the hotel.Appsuitable for everykind of smartphones:Android

4. Iphone

5. Blackberry and so on… GPS IncludedGPS included the moment you land or you arrive in the city a GPS service willautomaticallystartWhenyouvisit the city, the GPS staysconstantlyconnected to the hotel andoffer the shorterway to come back

6. HotelPreferencesThe moment youconfirmed, thisappswillallowsyou to: chooseyour room in directchoose the preferences (temperature, music, ambiance, type of bed,view) Be awared in direct if your room isreadyin case of early check in !

7. An F&B adviserThe appconnectsyouwith the restaurant and offers online direct availabilitywithbookingengineCommentsfrompreviousguestsavailableAn interactive ranked menu based on yourpreferences