The document discusses innovations in finance. It notes that innovation can be continuous or disruptive and refers to using new ideas or methods, whereas invention refers to creating the ideas or methods. It explores why banks and financial institutions often fail to innovate, citing barriers like unproven business cases, regulatory hurdles, and fast followers. The document then highlights examples of financial innovations and disruptions, including new banking products, services, and technologies. It emphasizes that truly innovative requires commitment from top leadership.
Quikr is an Indian online classifieds company founded in 2008 with headquarters in Mumbai. It operates in 940 cities across India and has over 13 categories and 170 sub-categories of services. Quikr follows a business-to-consumer and consumer-to-consumer model and generates revenue through online ads, sponsored ads, premium ads, and lead generation. It has received several awards and recognitions for its services and pioneered features like a missed call service and maximum selling price calculator to expand its user base and help buyers and sellers transact more easily.
The document discusses customer care in the real estate industry. It covers where customers fit within service operations, customer expectations and how they evaluate service quality. It also discusses how customer contact levels affect service experiences. The document outlines key determinants of customer satisfaction, including quality, access, credibility and reliability. It discusses the importance of communication, competence, courtesy and responsiveness when delivering services to customers.
This document summarizes a webinar hosted by Occupier Services on May 14th discussing strategies for leading occupiers in the "new normal". The webinar featured a panel of real estate executives from Nokia, Nestle, ServiceNow and PepsiCo discussing topics like portfolio management, transaction strategies and workplace strategies in light of COVID-19. Survey results were presented showing most occupiers anticipate a decrease in future office space needs and a preference among employees to work from home at least one day a week going forward. The webinar provided insights into how large occupiers are adapting their real estate strategies in response to the pandemic.
Kanban - What does it look like today? Martin Aziz
Over the last 15 years, the Kanban Method has evolved into a 21st century management method to improve business performance. At its heart, the Kanban Method provides businesses with the tools needed to balance their capabilities with the needs of their customers. This presentation explores the last 15 years of Kanban's evolution. Presented at AgileTO July 2019.
E-Kiryana Technologies is a proposed mobile app that allows small neighborhood grocery store owners (kiryana stores) to purchase wholesale inventory and have it delivered. The founders aim to address issues kiryana stores face with visiting physical markets and experiencing cash shortages. The app will offer a buy now pay later feature along with credit facilities and next day delivery of over 500 stock keeping units. Initial funding of $300,000 is proposed to develop the app, lease a warehouse, and cover other startup costs. Financial projections estimate the business can break even within a year and become profitable within 3 years of operations. Success will depend on attracting enough kiryana stores as customers and ensuring smooth fulfillment of delivery orders.
Customer Journey Orchestration: The Secret to Effective Omnichannel ExperiencesAcquia
Digital marketing is everywhere - web, mobile, storefronts, airports, banks, elevators and beyond! Customers expect digital experiences tailored to their interests and needs, not generic ones. The only way to stay competitive is by giving customers the most amazing and personalized experiences, and becoming a customer-centric marketing organization.
If your organization is ready to capture your audience with modern and engaging experiences, you need amazing content that tells your story and the value of your products throughout the customer journey. It’s a new day.
Join us to learn about:
The challenge - recognizing that your customers need to be at the center of every marketing decision you make
The opportunity - understanding your business’ potential to transform your digital customer experiences
The future - the prescription for a platform approach to digital experience personalization
The document discusses innovations in finance. It notes that innovation can be continuous or disruptive and refers to using new ideas or methods, whereas invention refers to creating the ideas or methods. It explores why banks and financial institutions often fail to innovate, citing barriers like unproven business cases, regulatory hurdles, and fast followers. The document then highlights examples of financial innovations and disruptions, including new banking products, services, and technologies. It emphasizes that truly innovative requires commitment from top leadership.
Quikr is an Indian online classifieds company founded in 2008 with headquarters in Mumbai. It operates in 940 cities across India and has over 13 categories and 170 sub-categories of services. Quikr follows a business-to-consumer and consumer-to-consumer model and generates revenue through online ads, sponsored ads, premium ads, and lead generation. It has received several awards and recognitions for its services and pioneered features like a missed call service and maximum selling price calculator to expand its user base and help buyers and sellers transact more easily.
The document discusses customer care in the real estate industry. It covers where customers fit within service operations, customer expectations and how they evaluate service quality. It also discusses how customer contact levels affect service experiences. The document outlines key determinants of customer satisfaction, including quality, access, credibility and reliability. It discusses the importance of communication, competence, courtesy and responsiveness when delivering services to customers.
This document summarizes a webinar hosted by Occupier Services on May 14th discussing strategies for leading occupiers in the "new normal". The webinar featured a panel of real estate executives from Nokia, Nestle, ServiceNow and PepsiCo discussing topics like portfolio management, transaction strategies and workplace strategies in light of COVID-19. Survey results were presented showing most occupiers anticipate a decrease in future office space needs and a preference among employees to work from home at least one day a week going forward. The webinar provided insights into how large occupiers are adapting their real estate strategies in response to the pandemic.
Kanban - What does it look like today? Martin Aziz
Over the last 15 years, the Kanban Method has evolved into a 21st century management method to improve business performance. At its heart, the Kanban Method provides businesses with the tools needed to balance their capabilities with the needs of their customers. This presentation explores the last 15 years of Kanban's evolution. Presented at AgileTO July 2019.
E-Kiryana Technologies is a proposed mobile app that allows small neighborhood grocery store owners (kiryana stores) to purchase wholesale inventory and have it delivered. The founders aim to address issues kiryana stores face with visiting physical markets and experiencing cash shortages. The app will offer a buy now pay later feature along with credit facilities and next day delivery of over 500 stock keeping units. Initial funding of $300,000 is proposed to develop the app, lease a warehouse, and cover other startup costs. Financial projections estimate the business can break even within a year and become profitable within 3 years of operations. Success will depend on attracting enough kiryana stores as customers and ensuring smooth fulfillment of delivery orders.
Customer Journey Orchestration: The Secret to Effective Omnichannel ExperiencesAcquia
Digital marketing is everywhere - web, mobile, storefronts, airports, banks, elevators and beyond! Customers expect digital experiences tailored to their interests and needs, not generic ones. The only way to stay competitive is by giving customers the most amazing and personalized experiences, and becoming a customer-centric marketing organization.
If your organization is ready to capture your audience with modern and engaging experiences, you need amazing content that tells your story and the value of your products throughout the customer journey. It’s a new day.
Join us to learn about:
The challenge - recognizing that your customers need to be at the center of every marketing decision you make
The opportunity - understanding your business’ potential to transform your digital customer experiences
The future - the prescription for a platform approach to digital experience personalization
Our annual series of Charity Seminars held across the region will this year focus on the various elements involved in building a sustainable charity.
The seminar programme will cover:
• Creating a vision: How to build a resilient organisation and resilient teams
• Turning a vision into a plan: What does a good plan look like and how do you obtain funding?
• Keeping the plan on track: This session will focus on key aspects of financial reporting including the different information requirements of management and trustees
• Effective trustee boards as part of building a sustainable charity
• Real relationships that provide sustainable income
• Why are you here? Achieving impact from your fundraising messages
Our annual series of Charity Seminars held across the region will this year focus on the various elements involved in building a sustainable charity.
The seminar programme will cover:
• Creating a vision: How to build a resilient organisation and resilient teams
• Turning a vision into a plan: What does a good plan look like and how do you obtain funding?
• Keeping the plan on track: This session will focus on key aspects of financial reporting including the different information requirements of management and trustees
• Effective trustee boards as part of building a sustainable charity
• Real relationships that provide sustainable income
• Why are you here? Achieving impact from your fundraising messages
Next gen website the future of digital delivery mcMartin Chaney
The document discusses Hertfordshire County Council's plans for a next generation website that will: (1) allow customers to self-serve and complete transactions online; (2) provide a simple, guided customer experience; and (3) deliver personalized service that anticipates customer needs. The new website will be designed to meet modern usability and accessibility standards and shift from an anonymous experience to one that is more personalized. It will enable greater self-service, transactions, and access to information through features like guided content, search predictions, and integrated local directories. The website is currently in beta testing on beta.hertsdirect.org.
Inspiring growth - Day 1 Leveraging associations and networksGermaine4IBIS
The document discusses leveraging associations and networks when entering new markets. It notes that relying solely on an existing business approach and connections from one's home country is insufficient, and that trust and personal relationships are key. It recommends partnering with organizations that share the same vision and investing to showcase expertise. Examples are provided of networking opportunities and clients obtained through associations that led to unexpected positive results. The closing emphasizes maintaining networks and focusing on one's goals rather than competitors.
Cisco systems - Managing customer relation in a growing organizationGirdharee Saran
Cisco Systems built a customer-centric culture through initiatives like customer advocacy programs, centralized technical support, and acquisition strategies that focused on solving customer problems. As Cisco grew, it faced challenges in maintaining direct customer contact and customized service. It addressed this by consolidating customer-facing functions into a single customer advocacy organization and tying employee bonuses to customer satisfaction metrics. Cisco's restructuring further improved its ability to rapidly innovate and better serve customers through initiatives like the Customer Focus Initiative and Customer Response Program. Building customer loyalty requires more than just satisfaction - it involves understanding customer needs and creating value.
Habib Bank was founded in 1941 in Bombay and is now the largest private bank in Pakistan. It has over 1700 branches domestically and 55 internationally. The bank was nationalized in 1974 but privatized in 2004. Currently, its vision is to enable prosperity for customers, excellence for staff, and value for stakeholders. The bank offers various personal and commercial products and services including deposits, loans, credit cards, and digital banking. A SWOT analysis finds strengths in its large network and reputation, while weaknesses include some outdated technologies and centralized management.
Our annual series of Charity Seminars held across the region will this year focus on the various elements involved in building a sustainable charity.
The seminar programme will cover:
• Creating a vision: How to build a resilient organisation and resilient teams
• Turning a vision into a plan: What does a good plan look like and how do you obtain funding?
• Keeping the plan on track: This session will focus on key aspects of financial reporting including the different information requirements of management and trustees
• Effective trustee boards as part of building a sustainable charity
• Real relationships that provide sustainable income
• Why are you here? Achieving impact from your fundraising messages
Organisation structure, culture and strategies of wiproJaisha Jaikishan
This presentation contains the organization structure, culture and strategies adopted by Wipro. It includes an overview, milestone,history, SWOT analysis, structure,culture and strategies.
Justdial was founded in 1996 by V.S.S. Mani in Mumbai to provide fast, free, and reliable local search services over the phone. It started as a three-person startup operating out of a small garage with Rs. 50,000 in capital. Over time, Justdial expanded its services by launching a website and mobile apps, collecting a large database of business information, and diversifying its product offerings. It has grown to employ over 2,850 people across major Indian cities. Justdial's business model has evolved from providing basic phone search to utilizing new technologies and platforms to offer an enhanced customer experience through real-time search and transaction capabilities.
Social business digital business social media customer serviceRobert Sullivan
in this slide show Robert Sullivan an international public and keynote speaker, consultant and training highlights the importance of social tools/ media in gathering customer Insight. Sullivan then gives examples of the drive towards personalisation and the need to truly understand customers needs and expectations.
He then looks at the importance of Organisational Culture and change in order to move successfully into and through this new world of doing business.
Social business digital business customer service careRobert Sullivan
This document discusses improving customer service and engagement. It emphasizes the importance of understanding customers, personalizing services, and embracing new communication channels like social media. The document argues that organizations need a culture change to move from traditional customer surveys to truly engaging customers and incorporating their feedback. The overarching theme is that excellent customer service requires focusing on culture and understanding people.
This document provides information about BJ Aims Media Pvt Ltd, an Indian out-of-home advertising agency. It outlines the company's vision to be a leading OOH agency in India by 2015 through credible and transparent services. The company aims to effectively communicate for every client through a range of OOH products. BJ Aims has national presence for outdoors advertising and location-based mobile advertising. It has undertaken large campaigns for clients across industries. The document also provides details about the company's operations, experience, and work in urban, rural and retail media.
Originally delivered as 1st of a mini-series with XY Planning Network on January 13, 2015.
For more on Institute for the Future's research, see www.iftf.org.
Firms that are built to last will serve today's Gen X & Y clients, but will also meet their changing needs over time. This webinar will explore how future clients might plausibly save, spend, borrow, and protect in the year 2025. It begins with each call participant briefly sharing signals of change that they are sensing which point to the changing landscape.
A signal of change is typically a small or local innovation or disruption that has the potential to grow in scale and geographic distribution. A signal can be a new product, a new practice, a new market strategy, a new policy, or a new technology. It often gets expressed through a newsworthy event, or a new organization. Signals are useful for people who are trying to anticipate a highly uncertain future.
Digital Tools for Innovation - West Sussex Recover & Rise S4W5Annie-Marie Page
This document summarizes a webinar on digital tools for innovation. It provided an overview of innovation and discussed topics like understanding funders' definitions of innovation and R&D, examples of innovative companies, how to start innovating, using business model canvases, gaining market insights from data, the importance of partnerships, and how to get innovation right. It also covered funding innovation through existing resources as well as grants, loans, and R&D tax credits. The webinar encouraged participants to create an environment for innovation and leverage local support to experiment and learn.
Overseas - Pre Arrival Services (CIIP) - Thomas Hopeocasiconference
This document provides information about the Canadian Immigrant Integration Program (CIIP), a voluntary pre-arrival program that helps skilled immigrants prepare for economic success in Canada. CIIP provides group orientations, personalized action plans, and connections to partners across Canada to give immigrants resources and a support network. Studies show CIIP clients find employment faster, at higher rates, and in their field of work compared to non-CIIP clients. The program aims to give immigrants a realistic understanding of opportunities and challenges in Canada.
Capture Up To $37,500 per New Hire in Tax CreditsCalChamber
http://www.calchamber.com brings you the slide deck for a webinar presented by our Tax Credit Services partner, Incentives Advisors for our members:
Capture Up To $37,500 Per New Hire in Tax Credits
As organizations’ budgets tighten in a competitive economy, there are ways to fund the investment in your workforce. Capture up to $37,500 per employee in state tax credits and $9,600 per eligible new hire in federal credits. Fund your training initiatives with cash grants available to California employers.
Learn How Employers Effectively Capture These Available Funds:
• What tax credits and grants are available to California Employers
• Challenges of capturing incentive programs
• How to capture more credits with less effort
• Available online resources
Incentives Advisors Tax Credit Services helps you tap government tax credit programs to improve your bottom line results. All CalChamber members have access to these partner benefits. Please call (800) 649-4921 for membership inquiries.
Have you received tax credits for your company? Please share your experience in the comment section below.
An Introduction to Tale’awtxw Aboriginal Capital Corporation www.tacc.ca
An Aboriginal Affairs and Northern Development Canada (AANDC) program that is delivered in partnership with TACC. Non-repayable contributions issued on a project-by-project basis. Intended to improve ability of clients to obtain commercial financing at reasonable terms. From a lender’s point of view, makes a good loan better, as more security available to support loan.
Apidays Helsinki 2024 - Sustainable IT and API Performance - How to Bring The...apidays
Sustainable IT and API Performance - How to Bring Them Together
Merja Kajava, Founder - Aavista Oy
Apidays Helsinki & North 2024 - Connecting Physical and Digital: Sustainable APIs for the Era of AI, Super and Quantum Computing (May 28 and 29, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays Helsinki 2024 - APIs ahoy, the case of Customer Booking APIs in Finn...apidays
Keynote 1: APIs ahoy, the case of Customer Booking APIs in Finnlines and Grimaldi Lines, ShortSea
Vesa Vähämaa, Head of Group IT, Software at Finnlines Plc
Apidays Helsinki & North 2024 - Connecting Physical and Digital: Sustainable APIs for the Era of AI, Super and Quantum Computing (May 28 and 29, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
More Related Content
Similar to APIdays Singapore 2019 - I am your customer: Trust and identity in the digital age, Akhil Bhaskar, Genetal Manager Asia Pacific, Levvel
Our annual series of Charity Seminars held across the region will this year focus on the various elements involved in building a sustainable charity.
The seminar programme will cover:
• Creating a vision: How to build a resilient organisation and resilient teams
• Turning a vision into a plan: What does a good plan look like and how do you obtain funding?
• Keeping the plan on track: This session will focus on key aspects of financial reporting including the different information requirements of management and trustees
• Effective trustee boards as part of building a sustainable charity
• Real relationships that provide sustainable income
• Why are you here? Achieving impact from your fundraising messages
Our annual series of Charity Seminars held across the region will this year focus on the various elements involved in building a sustainable charity.
The seminar programme will cover:
• Creating a vision: How to build a resilient organisation and resilient teams
• Turning a vision into a plan: What does a good plan look like and how do you obtain funding?
• Keeping the plan on track: This session will focus on key aspects of financial reporting including the different information requirements of management and trustees
• Effective trustee boards as part of building a sustainable charity
• Real relationships that provide sustainable income
• Why are you here? Achieving impact from your fundraising messages
Next gen website the future of digital delivery mcMartin Chaney
The document discusses Hertfordshire County Council's plans for a next generation website that will: (1) allow customers to self-serve and complete transactions online; (2) provide a simple, guided customer experience; and (3) deliver personalized service that anticipates customer needs. The new website will be designed to meet modern usability and accessibility standards and shift from an anonymous experience to one that is more personalized. It will enable greater self-service, transactions, and access to information through features like guided content, search predictions, and integrated local directories. The website is currently in beta testing on beta.hertsdirect.org.
Inspiring growth - Day 1 Leveraging associations and networksGermaine4IBIS
The document discusses leveraging associations and networks when entering new markets. It notes that relying solely on an existing business approach and connections from one's home country is insufficient, and that trust and personal relationships are key. It recommends partnering with organizations that share the same vision and investing to showcase expertise. Examples are provided of networking opportunities and clients obtained through associations that led to unexpected positive results. The closing emphasizes maintaining networks and focusing on one's goals rather than competitors.
Cisco systems - Managing customer relation in a growing organizationGirdharee Saran
Cisco Systems built a customer-centric culture through initiatives like customer advocacy programs, centralized technical support, and acquisition strategies that focused on solving customer problems. As Cisco grew, it faced challenges in maintaining direct customer contact and customized service. It addressed this by consolidating customer-facing functions into a single customer advocacy organization and tying employee bonuses to customer satisfaction metrics. Cisco's restructuring further improved its ability to rapidly innovate and better serve customers through initiatives like the Customer Focus Initiative and Customer Response Program. Building customer loyalty requires more than just satisfaction - it involves understanding customer needs and creating value.
Habib Bank was founded in 1941 in Bombay and is now the largest private bank in Pakistan. It has over 1700 branches domestically and 55 internationally. The bank was nationalized in 1974 but privatized in 2004. Currently, its vision is to enable prosperity for customers, excellence for staff, and value for stakeholders. The bank offers various personal and commercial products and services including deposits, loans, credit cards, and digital banking. A SWOT analysis finds strengths in its large network and reputation, while weaknesses include some outdated technologies and centralized management.
Our annual series of Charity Seminars held across the region will this year focus on the various elements involved in building a sustainable charity.
The seminar programme will cover:
• Creating a vision: How to build a resilient organisation and resilient teams
• Turning a vision into a plan: What does a good plan look like and how do you obtain funding?
• Keeping the plan on track: This session will focus on key aspects of financial reporting including the different information requirements of management and trustees
• Effective trustee boards as part of building a sustainable charity
• Real relationships that provide sustainable income
• Why are you here? Achieving impact from your fundraising messages
Organisation structure, culture and strategies of wiproJaisha Jaikishan
This presentation contains the organization structure, culture and strategies adopted by Wipro. It includes an overview, milestone,history, SWOT analysis, structure,culture and strategies.
Justdial was founded in 1996 by V.S.S. Mani in Mumbai to provide fast, free, and reliable local search services over the phone. It started as a three-person startup operating out of a small garage with Rs. 50,000 in capital. Over time, Justdial expanded its services by launching a website and mobile apps, collecting a large database of business information, and diversifying its product offerings. It has grown to employ over 2,850 people across major Indian cities. Justdial's business model has evolved from providing basic phone search to utilizing new technologies and platforms to offer an enhanced customer experience through real-time search and transaction capabilities.
Social business digital business social media customer serviceRobert Sullivan
in this slide show Robert Sullivan an international public and keynote speaker, consultant and training highlights the importance of social tools/ media in gathering customer Insight. Sullivan then gives examples of the drive towards personalisation and the need to truly understand customers needs and expectations.
He then looks at the importance of Organisational Culture and change in order to move successfully into and through this new world of doing business.
Social business digital business customer service careRobert Sullivan
This document discusses improving customer service and engagement. It emphasizes the importance of understanding customers, personalizing services, and embracing new communication channels like social media. The document argues that organizations need a culture change to move from traditional customer surveys to truly engaging customers and incorporating their feedback. The overarching theme is that excellent customer service requires focusing on culture and understanding people.
This document provides information about BJ Aims Media Pvt Ltd, an Indian out-of-home advertising agency. It outlines the company's vision to be a leading OOH agency in India by 2015 through credible and transparent services. The company aims to effectively communicate for every client through a range of OOH products. BJ Aims has national presence for outdoors advertising and location-based mobile advertising. It has undertaken large campaigns for clients across industries. The document also provides details about the company's operations, experience, and work in urban, rural and retail media.
Originally delivered as 1st of a mini-series with XY Planning Network on January 13, 2015.
For more on Institute for the Future's research, see www.iftf.org.
Firms that are built to last will serve today's Gen X & Y clients, but will also meet their changing needs over time. This webinar will explore how future clients might plausibly save, spend, borrow, and protect in the year 2025. It begins with each call participant briefly sharing signals of change that they are sensing which point to the changing landscape.
A signal of change is typically a small or local innovation or disruption that has the potential to grow in scale and geographic distribution. A signal can be a new product, a new practice, a new market strategy, a new policy, or a new technology. It often gets expressed through a newsworthy event, or a new organization. Signals are useful for people who are trying to anticipate a highly uncertain future.
Digital Tools for Innovation - West Sussex Recover & Rise S4W5Annie-Marie Page
This document summarizes a webinar on digital tools for innovation. It provided an overview of innovation and discussed topics like understanding funders' definitions of innovation and R&D, examples of innovative companies, how to start innovating, using business model canvases, gaining market insights from data, the importance of partnerships, and how to get innovation right. It also covered funding innovation through existing resources as well as grants, loans, and R&D tax credits. The webinar encouraged participants to create an environment for innovation and leverage local support to experiment and learn.
Overseas - Pre Arrival Services (CIIP) - Thomas Hopeocasiconference
This document provides information about the Canadian Immigrant Integration Program (CIIP), a voluntary pre-arrival program that helps skilled immigrants prepare for economic success in Canada. CIIP provides group orientations, personalized action plans, and connections to partners across Canada to give immigrants resources and a support network. Studies show CIIP clients find employment faster, at higher rates, and in their field of work compared to non-CIIP clients. The program aims to give immigrants a realistic understanding of opportunities and challenges in Canada.
Capture Up To $37,500 per New Hire in Tax CreditsCalChamber
http://www.calchamber.com brings you the slide deck for a webinar presented by our Tax Credit Services partner, Incentives Advisors for our members:
Capture Up To $37,500 Per New Hire in Tax Credits
As organizations’ budgets tighten in a competitive economy, there are ways to fund the investment in your workforce. Capture up to $37,500 per employee in state tax credits and $9,600 per eligible new hire in federal credits. Fund your training initiatives with cash grants available to California employers.
Learn How Employers Effectively Capture These Available Funds:
• What tax credits and grants are available to California Employers
• Challenges of capturing incentive programs
• How to capture more credits with less effort
• Available online resources
Incentives Advisors Tax Credit Services helps you tap government tax credit programs to improve your bottom line results. All CalChamber members have access to these partner benefits. Please call (800) 649-4921 for membership inquiries.
Have you received tax credits for your company? Please share your experience in the comment section below.
An Introduction to Tale’awtxw Aboriginal Capital Corporation www.tacc.ca
An Aboriginal Affairs and Northern Development Canada (AANDC) program that is delivered in partnership with TACC. Non-repayable contributions issued on a project-by-project basis. Intended to improve ability of clients to obtain commercial financing at reasonable terms. From a lender’s point of view, makes a good loan better, as more security available to support loan.
Similar to APIdays Singapore 2019 - I am your customer: Trust and identity in the digital age, Akhil Bhaskar, Genetal Manager Asia Pacific, Levvel (20)
Apidays Helsinki 2024 - Sustainable IT and API Performance - How to Bring The...apidays
Sustainable IT and API Performance - How to Bring Them Together
Merja Kajava, Founder - Aavista Oy
Apidays Helsinki & North 2024 - Connecting Physical and Digital: Sustainable APIs for the Era of AI, Super and Quantum Computing (May 28 and 29, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays Helsinki 2024 - APIs ahoy, the case of Customer Booking APIs in Finn...apidays
Keynote 1: APIs ahoy, the case of Customer Booking APIs in Finnlines and Grimaldi Lines, ShortSea
Vesa Vähämaa, Head of Group IT, Software at Finnlines Plc
Apidays Helsinki & North 2024 - Connecting Physical and Digital: Sustainable APIs for the Era of AI, Super and Quantum Computing (May 28 and 29, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays Helsinki 2024 - From Chaos to Calm- Navigating Emerging API Security...apidays
From Chaos to Calm: Navigating Emerging API Security Challenges
Eli Arkush, Principal Solutions Engineer, API Security at Akamai
Apidays Helsinki & North 2024 - Connecting Physical and Digital: Sustainable APIs for the Era of AI, Super and Quantum Computing (May 28 and 29, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays Helsinki 2024 - What is next now that your organization created a (si...apidays
What is next now that your organization created a (significant) set of APIs?
Rogier van Boxtel, Director, Pre Sales Consulting - Axway
Apidays Helsinki & North 2024 - Connecting Physical and Digital: Sustainable APIs for the Era of AI, Super and Quantum Computing (May 28 and 29, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays Helsinki 2024 - There’s no AI without API, but what does this mean fo...apidays
There’s no AI without API, but what does this mean for Security?
Timo Rüppell, VP of Product - FireTail.io
Apidays Helsinki & North 2024 - Connecting Physical and Digital: Sustainable APIs for the Era of AI, Super and Quantum Computing (May 28 and 29, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays Helsinki 2024 - Security Vulnerabilities in your APIs by Lukáš Ďurovs...apidays
Security Vulnerabilities in your APIs
Lukáš Ďurovský, Staff Software Engineer at Thermo Fisher Scientific
Apidays Helsinki & North 2024 - Connecting Physical and Digital: Sustainable APIs for the Era of AI, Super and Quantum Computing (May 28 and 29, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays Helsinki 2024 - Data, API’s and Banks, with AI on top by Sergio Giral...apidays
Data, API’s and Banks, with AI on top
Sergio Giraldo, IT Lead - ING
Apidays Helsinki & North 2024 - Connecting Physical and Digital: Sustainable APIs for the Era of AI, Super and Quantum Computing (May 28 and 29, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays Helsinki 2024 - Data Ecosystems Driving the Green Transition by Olli ...apidays
Data Ecosystems Driving the Green Transition
Olli Kilpeläinen, VP - Data Platform & Ecosystem at Betolar
Apidays Helsinki & North 2024 - Connecting Physical and Digital: Sustainable APIs for the Era of AI, Super and Quantum Computing (May 28 and 29, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays Helsinki 2024 - Bridging the Gap Between Backend and Frontend API Tes...apidays
Bridging the Gap Between Backend and Frontend API Testing with K6
Ayush Goyal, Senior Software Engineer - Grafana Labs
Apidays Helsinki & North 2024 - Connecting Physical and Digital: Sustainable APIs for the Era of AI, Super and Quantum Computing (May 28 and 29, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays Helsinki 2024 - API Compliance by Design by Marjukka Niinioja, Osaangoapidays
API Compliance by Design
Marjukka Niinioja, APItalista & Founding Partner - Osaango
Apidays Helsinki & North 2024 - Connecting Physical and Digital: Sustainable APIs for the Era of AI, Super and Quantum Computing (May 28 and 29, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays Helsinki 2024 - ABLOY goes API economy – Transformation story by Hann...apidays
ABLOY goes API economy – Transformation story
Hanna Sillanpää Head of Digital Solutions PU - Abloy
Apidays Helsinki & North 2024 - Connecting Physical and Digital: Sustainable APIs for the Era of AI, Super and Quantum Computing (May 28 and 29, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays New York 2024 - The subtle art of API rate limiting by Josh Twist, Zuploapidays
The subtle art of API rate limiting
Josh Twist, Co-founder & CEO at Zuplo
Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays New York 2024 - RESTful API Patterns and Practices by Mike Amundsen, ...apidays
ESTful API Patterns and Practices
Mike Amundsen, Author of "Design and Build Great APIs", API Strategist & Advisor at amundsen.com, Inc.
Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays New York 2024 - Putting AI into API Security by Corey Ball, Moss Adamsapidays
Putting AI into API Security
Corey Ball, Author and Sr. Manager Pentest at Moss Adams
Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays New York 2024 - Prototype-first - A modern API development workflow b...apidays
Prototype-first - A modern API development workflow
Tom Akehurst, CTO and Co-Founder at WireMock
Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays New York 2024 - Post-Quantum API Security by Francois Lascelles, Broa...apidays
Post-Quantum API Security: Preparing your APIs for Q-day
Francois Lascelles, Distinguished Engineer at Broadcom and CTO at Layer7
Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays New York 2024 - Increase your productivity with no-code GraphQL mocki...apidays
Increase your productivity with no-code GraphQL mocking
Hugo Guerrero, Chief Software Architect, APIs & Integration Developer Advocate at Red Hat
Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays New York 2024 - Driving API & EDA Success by Marcelo Caponi, Danoneapidays
Driving API & EDA Success: Comparing CoE & C4E Models for Organizational Enablement
Marcelo Caponi, Global Product Manager - API & Integration at Danone
Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays New York 2024 - Build a terrible API for people you hate by Jim Benne...apidays
Build a terrible API for people you hate
Jim Bennett, Principal Developer Advocate at liblab
Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
Apidays New York 2024 - API Secret Tokens Exposed by Tristan Kalos and Antoin...apidays
API Secret Tokens Exposed: Insights from Analyzing 1 Million Domains
Tristan Kalos, Co-founder and CEO at Escape
Antoine Carossio, Co-Founder & CTO at Escape
Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024)
------
Check out our conferences at https://www.apidays.global/
Do you want to sponsor or talk at one of our conferences?
https://apidays.typeform.com/to/ILJeAaV8
Learn more on APIscene, the global media made by the community for the community:
https://www.apiscene.io
Explore the API ecosystem with the API Landscape:
https://apilandscape.apiscene.io/
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
10. Proprietary & Confidential - Akhil Bhaskar |
• Paper based identification
• Standing in queues / waiting on phones
• Online applications + paper based identification
• Waiting on phones
10
1994
2010
13. Proprietary & Confidential - Akhil Bhaskar | 13
We believe the world needs
technology to improve.
Levvel helps companies create great technology
through human-centered problem-solving that is
rooted in deep industry expertise.
19. Proprietary & Confidential - Akhil Bhaskar |
TRUST IN CENTRALISED INSTITUTIONS IS ERODING.
Many people now have lower trust in social and traditional
media, banks, and governments to report the truth, protect
privacy, and act in the interests of everyday people.
19
Rachel Botsman
@rachelbotsman
20. Proprietary & Confidential - Akhil Bhaskar | 20
3 billion user
accounts
1.5 million
customers
87 million
Facebook users
143 million
consumers
30,000 Australian
civil servants
24. Proprietary & Confidential - Akhil Bhaskar |
YOUR CHOICE
24
• Provide a specific function within the flow
• Offer innovative products and services
• Become utility infrastructure
• No direct customer relationships
• Leverage / build ecosystem
• Offer innovative products and services
• Drive increased value from each relationship
• Become a platform for services
• Retain the primary customer relationship
1. BE A SPECIALIST 2. ORCHESTRATE
27. Proprietary & Confidential - Akhil Bhaskar |
2017 statistics
• 260 million migrants globally
• 165 million into “High-income countries”
27
Source: United Nations, Department of Economic and Social Affairs. Population Division (2017)
28. Proprietary & Confidential - Akhil Bhaskar |
Step 2:
SO, MY CALL TO ACTION…
28
Step 3: Profit!
Step 1: Build or leverage APIs
29. Proprietary & Confidential - Akhil Bhaskar |
Step 2: Appeal and market to diaspora
• Integrate across geographic boundaries
• Provide a delightful experience
SO, MY CALL TO ACTION…
29
Step 3: Profit!
Step 1: Build or leverage APIs
30. Proprietary & Confidential - Akhil Bhaskar |
• When I move again
• Seamless identity awareness
• Frictionless transfer of “reputation”
30
Rachel Botsman
@rachelbotsman
31. Proprietary & Confidential - Akhil Bhaskar |
THANK YOU.
@abhaskar
31
Photos and imagery courtesy of: https://undraw.co and https://unsplash.com