The document discusses evidence-based governance through case studies of various programs, including BISP and Akhuwat, focusing on the impact of IT and social media on governance. Key challenges identified include lack of transparency, trust, and effective feedback mechanisms, while successful governance features transparency, reduced corruption, and evidence-based decision making. It highlights improvements in program efficiency and international recognition, particularly for BISP's social protection efforts and Akhuwat's microfinance initiatives.