How Harvard Kennedy School Evidence Based Learning helped to improve processes and Management in BISP, Akhuwat and Customs IPRE

1. Evidence Based Governance
Case Studies: BISP, Akhuwat, IPRE
Muhammad Saleem Ahmad Ranjha

2. Sequence of the Presentation

3. Rise of IT and Social Media Mobile Banking The Traditional Governmen

4. Perspective
• Rise of IT and Social Media
• Mobile Banking
• Impact on World Politics, Economy and
Governance
• The Traditional Government
• Governments also changing and becoming
more responsive and proactive
• Do or Die
4

5. Issues of the Governance
• Lack of transparency
• Lack of trust
• Corruption
• Lack of proper feedback mechanism
• Unreliable data
5

6. Governments look for?
• Transparency in governance
• Reducing corruption
• Authenticity of data
• Monitoring and evaluation of government
projects
6

7. Evidence Based Learning
• NMC training at NSPP
• Dr Musadik Malik Workshop
• CERP Workshop
• Developed by HKS
• Main Features

8. Evidence Based Policy
• Evidence-based refers to any concept or
strategy that is derived from or informed by
objective evidence
• The related modifiers data-based, research-
based, and scientifically based are also widely
used when the evidence in question consists
largely or entirely of data, academic research,
or scientific findings

9. Definitions of Evidence-based
Governance
• That Organizations are aware of the effects of their
decisions, and takes these into account before taking
decisions
• That all decisions of organizations are based on a
weighing off of the merits thereof, in which the
expectations are based on outcomes of empirical
research and theories that are collaborated on such
research
• That organizations are acting in such a way that people
and international researchers tell about them being
effective, efficient, rational and legitimate

10. Decision
Making
Follow Up
Result
Measurement
Impact
Assessment
Data
Law
Rules
Regulations International Bench Marking
International RECOGNITION
• Case Studies
• Impact Studies
• 3rd Party Presentation
• Audit
• Deliverology
• PMU
• MS Project
• Primavera

11. BENAZIR INCOME
SUPPORT
PROGRAMME
(BISP)

12. BISP in 2015
• Internal dissent between Chairpersons and
Secretaries
• Dissatisfaction of International Donors/ DFIs
• Quality HR was not available
• Targets were not being met
• Huge Audit Objections
• No reconciliation of payments
• Many Complimentary Initiatives were closed

13. Improvements
• Harmonious relations CP and Secretary
• Development of dashboards
• Interest free Loans to BISP Beneficiaries
• Emphasis on fast track payments
• Better HR through deputationists
• Working with targets and deadlines
• Reconciliations and Setting up of Internal Audit

14. Data and Dashboards
• Dashboards developed by BISP team
• 5.4 Million Beneficiaries and 1.4 M children
• All payments with date time and venue
• Student Attendances
• Geo tagging with support of PITB
• NSER based on CAPI
• E-Office introduced with 95% file conversion

17. Decision Making
• Evidence Based & Collective Decision Making
• Committee Based Decisions
• Open and candid Discussions
• Secretary , First among equals
• Financial and Administrative Delegations
• Administrative Autonomy to Regional heads
• NSER Advisory Committee and New Payment
Model

18. Follow-up
• Based on Commitments and DLIs with
International Agencies, Donors & DFIs
• Hardly any PMU or viable follow up set up
• CP 100 days action Plan
• Improvement in Follow up of BISP Board
Meetings etc.
• NSER Advisory Committee and New Payment
Model

19. Result Measurement
• All DLIs Achieved
• Revival of 450 M $ ADB Project
• US $ 100 M New World Bank Project
• Marked Improvement in WB & DFID ratings
• Disbursement and Students Admission
monitored on daily basis ensured
– Fastest payments in 8 years
– 900,000 additional admissions in Waseela Taaleem
– 300,000 loans to beneficiaries

20. Impact Assessment
• Bolsa Familia Brazil & Oportunidades (Mexico)
• Revival of BISP research Department
• Data made freely available for research
• Shelved Studies were launched
• MIT- Harvard-LSE & BISP Programme
• Impact Studies and Research Component in
Course Correction at Policy and Operational
Level

21. International Bench Marking
• BISP is ranked 5th best social protection
programme in the world
• How to make it he best?
• With the new CAPI Based NSER, use of
biometric, WeT new attendance and,
Graduation program it is poised to be among
the top three

22. International Recognition
• BISP appreciated by Mr. Bon Ki Moon, Ms.
Hilary Clinton, Mr. Gordon Brown, Queen
Maxima, PM Theresa May, Ms Christine
Lagard of IMF and President World Bank
• Ms Marvi Memon given Inaugural British
Parliament Speaker Award of Democracy
• French Republic Medal

23. Theme Based Office
• Based on BISP Beneficiaries expertise
• Highlighting local and regional handicrafts
• In Fusion with modern designs
• BISP Wall of Information

24. BISP in 2017
• NSER underway on CAPI basis
• 70% payments under bio metric
• MIS and dashboards available
• New Graduation programme underway
• BISP E-Commerce

25. Akhuwat
• Largest Interest free microfinance in the world
• Started in 2001 with Rs. 10,000 US $ 180
• 2.2 million borrowers Rs. 45 Billions disbursement
• 298 primary Schools 42,000 students from 4,000
• Akhuwat Cloth bank
• Akhuwat University
• Akhuwat Health Services
• Transgender Programme

26. AKHUWAT

27. Akhuwat in 2014
• 12 Billion Loans and 150 branches
• No plans of University, Schools and College,
only limited to Microfinance
• Absence of electronic accounting system
• Presence concentrated in Punjab
• Not much usage of technology

28. Improvements
• Database Microsoft Enterprise

29. Data and Dashboards
• All Branches and schools geotagged in web
• All Data available in Head Office within two
days
• Plans for all borrowers to be on biometric

30. Decision Making
• Major decisions being taken by the Akhuwat
Board
• Operations decisions by ED and Management
• Autonomy of Branch Manager and RM

31. Follow-up
• Better follow up in recovery 99.94%
• Manual and personal follow ups
• Weak Area except Chairman Secretariat

32. Result Measurement
• Pakistan Largest Microfinance Organization
• Highest recovery rate with Lowest Cost
• Biggest Presence in Agricultural Loans
• Schools performance much better than
competitors

33. Impact Assessment
• Research Department with Data Availability
• Harvard KSG, Tufts Case Studies
• Presentation at UNESCAP
• Presentation at Cambridge, Oxford & NUS
• Virtual University Project
• Invitation to Pakistani Universities
• M Phil and PHD Dissertations
• Pakistan Development Exchange

34. International Bench Marking
• Position in Microwatch,
• Forbes 50 Micro Finance
• Microcreditsummit
• Hardly any link with ADB, ISDB or World Bank

35. International Ranking and Recognition
• Akhuwat Registered in US and UK
• Akhuwat Branch in Uganda
• Plans for Rwanda and Zambia
• How to be Among Forbes Top 50

36. Theme Based Office
• Purpose built Office Traditional Architecture
• 7 Floor Solar Powered 27 KVA
• Akhuwat College
• NJV School
• Akhuwat University
• Fountain House Lahore and Sargodha
• Interior décor yet to be on theme based

37. Interest Free (Akhuwat) in 2017
• Now Interest free Economy is a reality
• Serious questions about Debt Servicing
• NBP changing their YLP to Islamic Finance
• Interest Free Agricultural Loans 100 Billion
• NRSP and PPAF from competitors to
collaborators

38. Way Forward
• Akhuwat being the tool for providing health,
education, livelihood in the country
• Replications abroad, Africa
• Financial Inclusion
• Employability of ICT4D
– E-Learning
– E-Health
– E-Agriculture
– E-Commerce
– E-Entrepreneurship

39. FBR
Directorate General
of
Intellectual Property
Rights Enforcement
(IPRE)

40. IPRE in 2015
• No HR
– DG & a Driver
• No office space
• No infrastructure
• Customs IPR Rules not notified
• 2016 USTR Special 301 Report: Pakistan’s
Conditional removal from Priority Watch List

41. Improvements
• Fully Operational Directorate General
• DG, Director, Additional Director and Deputy Director are
performing duties
• Office Infrastructure for DG, Director, Additional Director,
Deputy Director with requisite furniture, fixtures and
equipment
• IPR Themed Galleries at Custom House Islamabad and
Karachi
• Notification of IPR Enforcement Rules
• Development of IPR Module in WeBOC System
• Pakistan’s Declassification from USTR Priority Watch List

42. IPRE in 2017
• HR
– Directorates at Karachi, Islamabad & Lahore
• IPR Offices Established
• DGIPRE- IPO Connectivity
• WeBOC- IPR Module
• Customs IPR Rules Notified
• 2017 USTR Special 301 Report: Pakistan
Removed from Priority Watch List

43. Data and Dashboards
• Live IPR Connectivity With IPO-Pakistan
• WeBOC IPR Module in Operation
• Initiation of IPR Data Analysis
• Targeted IPR Interdiction
• IPR Public Portal (www.customsipr.gov.pk)

44. Decision Making
• Identification of Fakes in the Customs Data Pool
• Risk Identification Database (RID)
• Enforcement Evolution Through Empirical Data
• Enforcement Institutionalised
• Constant Refinement Through Equal Stakeholder
Consultation
• Creating linkages with DOT for regular IPR training
courses and Research
• Request to HEC and various Universities for research on
IPR initiatives

45. Follow-up
• Strategic & Operational Goals
• Monitoring of Organisational Responsibilities
• Identification of Weaknesses / Vulnerabilities
• Rectification / Reversal of Erroneous Actions
• Joint Review
• Updation of Implementation Strategy

46. Result Measurement
• Gap Analysis Between Objectives &
Operations
• Key Indicators of Success / Failure
• Upward Revision of Minimum Assessable
Values
– Autoparts

47. Impact Assessment
• Deterrence Achieved
• International Recognition
• Stakeholder Acknowledgement
• Specialized HR Pool
• Research-Based Policy Making
• FDI
• Revenue

48. International Bench Marking
• Study of successful models of US, EU and
Japan IPRE Customs
• Product Sheets as by Japanese IPRE

49. International Ranking and Recognition
• US Chambers of Commerce GIPR Centre
Ranking Pakistan 8.37/35 44/45 Countries
• WEForum Ranking 122/138
• How to improve the systems and
consequently Pakistan Global Ranking

50. US CHAMBER
INTERNATIONAL IP INDEX
50
Pakistan
Overall Rank: 44/45
2017

52. Effective border management
Civil & Procedural Remedies
Public Reporting by Customs
Protection of well-known marks
OUR Goal
0.25% 1
0.25% 1
0.25% 1
0% 1
2017 2018
2017 2018
2017 2018
2017 2018

53. Theme Based Office
• IPR Themed Offices
• IPR Mural
• Ceilings with IPR Infringement items display
• Use of paintings with IPR and GI handicrafts
• Counterfeit Galleries in Karachi and Islamabad

54. IPRE in 2017

55. Way Forward
• Regular liaison with Collectorates and
Directorates for better enforcement
• Improving Pakistan Global IPR Position
• IPR Study Centres in Islamabad, Lahore and
Karachi
• Officers to be send for LLM and PHD IPR

58. Decision
Making
Follow Up
Result
Measurement
Impact
Assessment
Data
Law
Rules
Regulations International Bench Marking
International RECOGNITION
• Case Studies
• Impact Studies
• 3rd Party Presentation
• Audit
• Deliverology
• PMU
• MS Project
• Primavera

59. • When there is will, there is a way
• When you believe in something you will
definitely achieve it

60. Basic Requirements in Evidence Based
Decision making
• Structured Decisions
• Data Required
• Data Driven Decision Making Process

61. Evidence/Data requirement for
Decision
What type of Decisions are needed?
– Nature
– Frequency
– Level
– Time frame
Data Needed?
 Shape
 Size
 Format
 Frequency

62. • Consultations with Decision Makers
• Their Requirements
• Comparison of their requirements with the
data available
• Available date vis a vis required data
• Development of DataBase

63. Gap Analysis
• Between Available Data and required Data
• After survey and consultations with a generic
based field formations
• Filling up of Gaps