This document summarizes a webinar hosted by Occupier Services on May 14th discussing strategies for leading occupiers in the "new normal". The webinar featured a panel of real estate executives from Nokia, Nestle, ServiceNow and PepsiCo discussing topics like portfolio management, transaction strategies and workplace strategies in light of COVID-19. Survey results were presented showing most occupiers anticipate a decrease in future office space needs and a preference among employees to work from home at least one day a week going forward. The webinar provided insights into how large occupiers are adapting their real estate strategies in response to the pandemic.

2. OCCUPIER SERVICES | WEBINAR | 14 MAY 20
A DISCUSSION WITH LEADING OCCUPIERS ON THE NEW NORMAL
WECOME & INTRODUCTIONS
Scott Nelson (Moderator)
CEO, Occupier Services | Global
Jamie Leary-Erickson
VP, Real Estate, Nokia
Christian Marcotte
Head of Global Workplace Solutions, Nestlé
Robert Teed
VP, Corporate Services (Real Estate & Workplace), ServiceNow
Erica Wagner, ESQ, MCR
VP, Global Head of Real Estate, PepsiCo

3. AGENDA
Welcome & Introductions
3 Strategy Topics:
- Portfolio & Location
- Transaction Strategy
- Workplace
Wrap-Up
OCCUPIER SERVICES | WEBINAR | 14 MAY 20
A DISCUSSION WITH LEADING OCCUPIERS ON THE NEW NORMAL
FOR QUESTIONS
PLEASE USE THE “Q&A’
FUNCTION IN ZOOM

4. OCCUPIER SERVICES | WEBINAR | 14 MAY 20
A DISCUSSION WITH LEADING OCCUPIERS ON THE NEW NORMAL
Four Categories of CRE Strategy – Which One is Primary?
Savings Optimization
- Portfolio optimization
- Process efficiency
- Quality control
Experience
- Employee / workplace
- Internal customers
Growth

5. OCCUPIER SERVICES | WEBINAR | 14 MAY 20
A DISCUSSION WITH LEADING OCCUPIERS ON THE NEW NORMAL
ABOUT OUR PANEL
Jamie Leary-Erickson
Vice President
Real Estate
Nokia
Christian Marcotte
Head of Global
Workplace Solutions
Nestlé
Robert Teed
Vice President
Corporate Services
ServiceNow
Erica Wagner
Vice President
Global Real Estate
PepsiCo

6. PORTFOLIO
& LOCATION
OCCUPIER SERVICES | WEBINAR | 14 MAY 20
PORTFOLIO
FOOTPRINT
LOCATIONWORKPLACE
PEOPLE
TOTAL OCCUPANCY COSTS

7. OCCUPIER SERVICES | WEBINAR | 14 MAY 20
A DISCUSSION WITH LEADING OCCUPIERS ON THE NEW NORMAL
Data Analysis – Current Activity
“Regarding transaction activity today compared to late March,
please choose the statement that is most accurate.”
ANSWER CHOICES
Not much change, still on hold 16.09%
Not much change, only pursuing transactions to generate savings,
or critical transactions
33.91%
Not much change, still proceeding with many transactions 28.16%
We were on hold initially, now we are pursuing transactions to generate savings
9.77%
We were on hold initially, now we have started to plan for material space reductions,
anticipating more remote work, and we are pursuing savings transactions
6.32%
None of the above 5.75%
OBSERVATION // 72% OF TRANSACTION ACTIVITY
HAS BEEN IMPACTED
Data from over 175
Account Leaders

8. OCCUPIER SERVICES | WEBINAR | 14 MAY 20
A DISCUSSION WITH LEADING OCCUPIERS ON THE NEW NORMAL
Data Analysis – Future Space Demand
“Longer-term, do you anticipate a material decrease in the amount of
office space leased by this client, due to increased working-from-home
accommodations?”
ANSWER CHOICES
Yes, significant 9.77%
Yes, a little 27.01%
Possibly 40.80%
No 22.41%
OBSERVATION // 77% BELIEVE SPACE DEMAND
MAY BE REDUCED IN THE NEW NORMAL
Data from over 175
Account Leaders

9. PORTFOLIO
& LOCATION
OCCUPIER SERVICES | WEBINAR | 14 MAY 20
PORTFOLIO
FOOTPRINT
LOCATIONWORKPLACE
PEOPLE
TOTAL OCCUPANCY COSTS

10. TRANSACTION
STRATEGY
OCCUPIER SERVICES | WEBINAR | 14 MAY 20
FLEXIBLE WORKSPACE SOLUTIONS
ADVISING INTERNAL CUSTOMERS
TRANSACTIONS

11. POLL
A DISCUSSION WITH
LEADING OCCUPIERS
ON THE NEW NORMAL
OCCUPIER SERVICES | WEBINAR | 14 MAY 20
RESPONSE OPTIONS # of Responses % Responses
No material change 21 2.4%
Shorter terms for traditional leases 172 19.8%
More flexibility built into traditional
leases, but no material change to
length of lease term
386 44.5%
More “flexible workspace”
agreements (co-working, serviced
offices, etc.)
231 26.6%
More leasing vs. owning 26 3.0%
A change not listed here 32 3.7%
POLLING QUESTION:
One year from now and beyond, what is the most
significant change that you envision to common
transaction structures?
868 Responses
62% Engagement

12. TRANSACTION
STRATEGY
OCCUPIER SERVICES | WEBINAR | 14 MAY 20
FLEXIBLE WORKSPACE SOLUTIONS
ADVISING INTERNAL CUSTOMERS
TRANSACTIONS

13. WORKPLACE
OCCUPIER SERVICES | WEBINAR | 14 MAY 20
WORKPLACE STRATEGY
PRODUCTIVITY
SPACE DENSITY
REMOTE WORKING

14. OCCUPIER SERVICES | WEBINAR | 14 MAY 20
A DISCUSSION WITH LEADING OCCUPIERS ON THE NEW NORMAL
Data Analysis – Productivity and Activity
Impact to productivity from working from home
0% 20% 40% 60% 80% 100%
Decreased Not changed Increased
“Since I began working from
home due to COVID-19, my
productivity has:”
Colliers recent global survey
with over 4,500 responses
OBSERVATION //
ONLY 22% INDICATED
A PRODUCTIVITY DECREASE

15. OCCUPIER SERVICES | WEBINAR | 14 MAY 20
A DISCUSSION WITH LEADING OCCUPIERS ON THE NEW NORMAL
Data Analysis – Workforce Expectation & Desire
“How many days per week do
you want to work from home in
the future?”
Working from home preferences
0% 20% 40% 60%
> 4 days
3-4 days
1-2 days
< 1 day
Colliers recent global survey
with over 4,500 responses
OBSERVATION // OVER 80% OF PEOPLE
WANT TO WORK-FROM-HOME
AT LEAST 1 DAY PER WEEK

16. WORKPLACE
OCCUPIER SERVICES | WEBINAR | 14 MAY 20
WORKPLACE STRATEGY
PRODUCTIVITY
SPACE DENSITY
REMOTE WORKING

17. WRAP-UP
A DISCUSSION WITH LEADING OCCUPIERS ON THE NEW NORMAL
OCCUPIER SERVICES | WEBINAR | 14 MAY 20

18. THANK YOU
TO OUR PANELISTS
OCCUPIER SERVICES | WEBINAR | 14 MAY 20
Jamie Leary-Erickson, Nokia
Christian Marcotte, Nestlé
Robert Teed, ServiceNow
Erica Wagner, PepsiCo
VIEW RECORDING & SLIDE DECK

19. COMING SOON
WHAT’S NEXT FOR FLEX » WORK FORWARD
28-MAY-2020 | 9:00 AM (PST), 12:00 PM (EST)
Moderated by Francesco De Camilli,
Head of Flexible Workspace Consulting, Occupier Services | Americas
Panelists from: Convene, Industrious, IWG, Serendipity Labs, Tishman Speyer, WeWork
Register now: https://bit.ly/Colliers-Flex-Webinar

20. VIEW RECORDING
For further information
please contact:
About Colliers International
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