This document describes a job posting for a Client Success/Technical Support position at Fathom Voice. The position involves providing support to Fathom Voice clients via phone, email, and other methods. Key responsibilities include serving as a resource to clients and employees, training users on Fathom Voice products, and documenting client support activities. The ideal candidate will have strong communication skills and experience in technical support. The position requires the ability to work independently, communicate effectively, and solve technical issues.

1. FATHOM VOICE.COM 6311 E. WESTFIELD BLVD INDIANAPOLIS, INDIANA
FATHOM VOICE
Client Success / Technical Support
Position Title: Client Success / Technical Support
FLSA Classification: Non-exempt
Immediate Supervisor’s Title: Director of Client Success
Schedule: Full-time, Regular, 2nd
ShiftMonday-Friday.
Performance Review: Annual (Follow up monthly for 1st
year: 1, 3, 6, and 9)
Position Essential Functions and Responsibilities:
The Client Success Associate will report directlyto the Director of Client Success for assignments to assist Fathom Voice clients and/or
employees on an asneededbasis. The Client Success Team is responsible for providing timely and accurate support to FathomVoice clients,
resellers and partners. The Associate will also assist in maintaining programs, websites, and databases for FathomVoice.
Essential Duties and Responsibilities:
Serves as a resource to Fathom Voice clients via telephone, e-mail, or other communications methods.
Serves as a resource to the various Fathom Voice employees and departments.
Compose and update training manuals, forums and postings as needed; distributing updated materials when necessary.
Train users, clients and other employees on Fathom Voice products.
Collects data as per training efforts to measure effectiveness of Fathom Voice training programs.
Establish and monitor client call documentation (i.e., call sheets, logs, etc.).
Attends meetings and events as required.
May represent Fathom Voice in internal company and/or client presentations.
Other duties and responsibilities as assigned.
Education & Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent
combination of education and experience.
Environmental Job Requirements and Working Conditions:
Must be able to travel up to 25-40% of the time.
All prospective employees must pass a background check
Job Knowledge, Skills, and Abilities:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures,or governmental regulations.
Ability to write reports, business correspondence, and proceduremanuals. Ability to effectively present information and respond to
questions from groups of managers,clients, customers, and the general public.Solve practical problems and deal with a variety of concrete
variables in situations where onlylimited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,
diagram,or schedule form.You gotta be able to communicate well in this position! Have to be polite, patient, and understand, the customer
is always right. The 2nd
shift team has to be driven and focused on accomplishing Client Success directives, as often during these shifts,
there is downtime.
Supervisory Responsibilities:
This position involves no supervisory responsibilities at this time.
Training Requirements:
No specific training is required for this position.
Physical Demands:
If you have ever worked in Technical Support before you know the importance of being able to communicate on the phone for long periods
of time, read and interrupt data and information on computer screens, and of course occasionally just digging in and trying to solve an issue
by trial and error. Here are some other things we are think are important to point out: frequently sit, talk, and/or hear. Sporadically stand,
walk, use hands to handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. Occasionally carry up to 25 pounds of weight.
Sporadicallycarry up to 50 pounds of weight. Position requires close vision (clear vision at 20 inches or less), distancevision (clear vision at
20 feet or more), color vision (ability to identify and distinguish colors), peripheralvision (ability to observe an area that can be seen up and
down or to the left and right while eyes arefixed on a given point), depth perception (three-dimensional vision, ability to judge distances
and spatial relationships), and ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).Shew, that was a lot to

2. FATHOM VOICE.COM 6311 E. WESTFIELD BLVD INDIANAPOLIS, INDIANA
FATHOM VOICE
Client Success / Technical Support
take in!
Personal Protective Equipment:
No personal protective equipment is required for this position. Well unless we get in a Nerf gun fight, and then whatever you think you
need is acceptable.
Work Environment:
Ability to work in a fun, team environment.
Generally be awesome.
Be flexible and have ability to multi-task.
Have a positive attitude and be trustworthy.
The work environment will typically entail an office setting with moderate temperatures, moderate lighting, and moderate noise.
Understand working with a small, younger organization can necessitate long hours. We work until we get the job done, but want
to have a good time while doing it.
All prospective employees must pass a background check.
The work environment will typically entail an office setting with moderate temperatures, moderate lighting, and moderate noise.
Occasionally the work environment will involve working near moving mechanical parts. The work environment will sporadically
involve wet or humid conditions; work in high, precarious places; fumes or airborne particles; outdoor weather conditions; risk of
electrical shock; and, vibrations. We’ll let you think on those and what they could mean….