The document is a resume for Thomas Nichols, a Retail Banking Specialist II at Landmark Bank. Over the past 5 years at Landmark Bank, he has built strong relationships with customers through trust, ethics, and commitment. He believes in providing a personal touch to every customer to help them with their needs and build the bank's reputation. The resume also lists his experience and promotions within Landmark Bank since 2014, as well as his education from Columbia College with a degree in Criminal Justice Administration.