Nancy Walters has over 20 years of experience in banking and fraud services. She is currently working at Bank of America in fraud services and testing new programs for credit and debit cards. She has strong skills in investigations of ATM, debit card, and credit card fraud claims. She is praised for her customer service abilities like being empathetic, understanding, and making real connections with customers.
Call Center Job Openings in Buffalo and Rochester, NY.
ConServe is a top-performing collection agency with the numbers to prove it. We specialize in providing customized collection solutions in higher education, government and commercial markets. Our intense focus on ethics and compliance—beginning with FISMA compliancy and an Ethics Award for the Highest Standards—enables us to be repeatedly ranked #1 with our clients. What’s more, GRQC (Greater Rochester Quality Counsel) has recognized and honored ConServe as the Gold Winner in customer service excellence. Inc. Magazine ranked us among the 5,000 fastest-growing private companies. And most importantly, ConServe was recently named one of the Best Places to Work in Collections.*
Similar Buffalo and Rochester NY Debt Counselor Job Titles:
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2. Debt Recovery Specialist Jobs
3. Debt Collector Jobs
4. Entry Level Sales Jobs
5. Customer Service Jobs
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**Our Entry Level Debt Counselors become Professional Collections
Call Center Job Openings in Buffalo and Rochester, NY.
ConServe is a top-performing collection agency with the numbers to prove it. We specialize in providing customized collection solutions in higher education, government and commercial markets. Our intense focus on ethics and compliance—beginning with FISMA compliancy and an Ethics Award for the Highest Standards—enables us to be repeatedly ranked #1 with our clients. What’s more, GRQC (Greater Rochester Quality Counsel) has recognized and honored ConServe as the Gold Winner in customer service excellence. Inc. Magazine ranked us among the 5,000 fastest-growing private companies. And most importantly, ConServe was recently named one of the Best Places to Work in Collections.*
Similar Buffalo and Rochester NY Debt Counselor Job Titles:
1. Collections Professional Jobs
2. Debt Recovery Specialist Jobs
3. Debt Collector Jobs
4. Entry Level Sales Jobs
5. Customer Service Jobs
6. Call Center Jobs
**Our Entry Level Debt Counselors become Professional Collections
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
1. NANCY WALTERS
406 Victoria Ave,Wilmington, DE19804 | H: 302 993 0870 | nantany@msn.com
Summary
Presently, Iam working in fraud servicesand debitcard claims. Mostrecently,Ihave been testing many newprograms
for both credit and debit cards. In these present rolesIam skilled in depositATM, debit card and credit card fraud
claim investigations. I am praised on my tone of voice,my abilityto be empathetic,understanding, listening,and
to make realconnections with customers all the time.
Highlights
MS Office proficient Strong banking and workethics
MS Excel Excellent communication skills
ATM fraud claims Exceptionalcustomer service representative
ATM cash systems operations Team player
Credit card chargeback Organized
Credit card fraud claims
Encoding experienced
Lexis Nexis
Experience
Card Service Fraud Representative 05/2002 to Current
MBNA/BANK OF AMERICA Newark, De 19711
I started in the Fraud Detection Department, where my job was to monitor and make outbound contacts to possible victims
of fraud. Imade quickdecisions on possible fraudulentactivities. Partof these daily tasks included placing
temporary holdson credit cards, closing cards, and reporting fraud claims. After which, Iwas promoted to a position
inbound Fraud Card Services. Thisincluded allthe same as outbound but at a much faster pace. This area takes a
lot of skill and time management: the decisionson reviewing accounts,multitasking between multiple systems, different
programs, gathering information, all while also reading disclosuresand listening to callers. Maintaining an average
handle time earned me bonuses for quality. I earned positions on many taskteams, while still part ofthe fraud services
department;one ofmy most recent, I crossed trained to ATM/Debitcards. After ATM/Debit card education and
taking calls in thisdepartment, my qualityexceeded all expectations. Iearned 100% on every call graded for the finaltwo
months. Iranked number one on my team for quality.Icrossed trained on manyother card related positions, some are
credit card increase decisions, aswell as, fraud detection for debitcard and check fraud. Ialso helped train newhires.
Chargeback Specialist 11/1999 to 05/2002
FIRST USA Wilmington, De 19802
My position here was to research customer disputes on credit card chargesand fees. Ihandled the chargeback
processes, adjustmentsfor credit card fees, and sentcorrespondence. Iam educated on rules and regulations for
Master Card and Visa chargebackprocesses. I assisted customerswith their disputes. Iearned awardsfor quality and
bonuses for both speed and accuracy. I moved on to a specialized area to handle fraud creditcard chargeback disputes.
After approximately 2 years we were all advised of a merger with another bank. The company gave 9 months to post out,
move on, or take a severance package. I moved on to MBNA.
Correspondence Research Specialist 04/1992 to 10/1999
Wilmington Trust Wilmington, DE 19806
I started an entry level position, shortlyafter I was promoted to a position in DepositServicesCenter. My titlesshows
growth. "Customer Service Representative I", and then on to "Customer Service Representative II" a more senior
associates position handling complaints, difficult calls,more research and solutions. Ialso trained newassociates.
After thisImoved on to a Correspondence and Research area as a Correspondence Research Specialist. Thiswas
very detailed work, investigating for both customer and bank associates atall levels. Iwas handling disputes and
2. complaints for both credit card and deposit servicesaccounts and answered all correspondence related to the same.
Completed chargebacks on credit cards aswell as adjusted credit and debitfeeson both creditcard and deposit
accounts.
I also worked a separate part-time job assisting the ATM Department. Iwas internally chosen to be partof thisteam
because of my experience, trust, and work ethics. Thiswas a very small departmentmonitoring the entire Wilmington
Trust ATM system. My job here was to monitor all the Wilmington Trust ATM'sand to keep them fullyfunctioning.
Education
Business
Gloucester Co College Sewell, NJ, Gloucester
Accomplishments
I am most proud ofbeing ranked number one in customer satisfaction in all BOA in 2011. My yearlyaverage in 2011 was
a 93% customer satisfaction. I have maintained my customer satisfaction rating of 90% or better everyyear since this
date. This year is steadyholding at 92%. Thisrating is solely graded bycustomers,Ipride myselfin achieving the
highest rating, which is considered excellent!