Alicia Eaton is seeking an entry-level position in a professional business with opportunities for advancement. She has over 10 years of customer service experience in call centers, retail, and pharmacy. Her experience includes responding to customer inquiries, data entry, and maintaining organized work spaces. She is proficient in Microsoft Office and has strong communication, organization, and time management skills.

1. Alicia Eaton
6742 Calvine Rd., Sac, Ca. 95823
(916) 821-2108
ms.aliciaeaton@yahoo.com
Objective
Seeking entry-level employment in a professional business industry with the opportunity for advancement and
professional growth.
Skills
Customer Service Communication
Organization Multi-Tasking
Typing 40 WPM Microsoft Office
Team Player Time Management
FANEUIL, INC.
Date of Employment : October 2015 to January 2016
Sacramento, CA
Call Center Representative for Covered California
Responded knowledgeably, accurately, and courteously to a variety of general customer inquiries regarding
benefits and services, available health plan options, eligibility criteria, the enrollment processes.
Knowledge and utilization of healthcare systems such as OIM, OAAM, and CRM.
Documented transactional details accurately and provided appropriate follow-up.
Demonstrated a clear understanding of the customer inquiries and took the appropriate course of action in
response to customer needs by completing, initiating or escalating transactions as appropriate.
Maintained focus on providing exceptional customer care and exercised independent thinking in meeting the
customer expectations.
Identified and reported issues such as system, traffic back-up, or telephone access failures.
Combined knowledge with a good work ethic, effective time management skills, and human relations
to meet performance standards.
Demonstrated commitment to learning quickly, efficiency, and accuracy under strict time constraints.
Supported a productive, positive, team work environment.
AFSCME
Date of Employment : February 2014 to July 2014
Sacramento, CA
Call Center Representative
Placed outbound follow-up calls to registered voters.
Assisted citizens with completing voter registration.
Answering phones while providing excellent customer service.
Recorded data, listened attentively to voters needs and concerns.
Communicated effectively with managers and team members.
Operated general office equipment and reported malfunctions.

2. Alicia Eaton
6742 Calvine Rd., Sac, Ca. 95823
(916) 821-2108
ms.aliciaeaton@yahoo.com
THE THRIFT STORE
Date of Employment : February 2013 to May 2013
Carmichael, CA
Retail Associate
Greeted customers in a courteous and professional manner.
Assisted with their needs, inquiries, and addressed their concerns.
Maintained sales floor presence and restocked items as needed.
Achieved sales and Star Reward goals.
Maintained good housekeeping standards.
CVS PHARMACY
Date of Employment : January 2007 to June 2007
Carmichael, CA
Cashier/Customer Service
Operated cash registers.
Process cash transactions by cash, check, credit cards, vouchers, or automatic debits.
Reconciled money in register drawers at the beginning of each shift to ensure accuracy.
Resolved customer complaints, answer questions, and provide information on procedures or policies.
Stocked shelves and performed item price marking.
Greeted customers.
Maintained a clean and organized checkout area.
Academic Education
C.K. McClatchy High School. - Sacramento, CA
Dates of Attendance : Graduated 2005
High School Diploma
Awards
Certificate for Excellent Customer Service
References
References are available on requests
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