Fredrick Gates is seeking to become a Certified Financial Planner and/or Certified Public Accountant. He is currently studying accounting with a financial planning minor at Missouri State University and working as a deposit operations call center supervisor at Guaranty Bank where he manages employees and ensures quality customer service and regulatory compliance. In previous roles, he received training in lending, banking regulations, and customer service. His volunteer experience includes leading boy scout troops.

1. Fredrick E Gates III www.linkedin.com/pub/rick-gates/41/988/b96/
2653 W Woodlawn St Email: Gates1979@livemissouristate.edu
Springfield MO 65803 Phone: 417-450-9601
Objectives and Goals: I am working through Missouri State and Guaranty Bank to meet the
requirements to sit for my certification exams and to eventually serve the Greater Ozarks area as a
Certified Financial Planner® and/or Certified Public Accountant. I enjoy helping customers get the
most out of their finances and assisting them towards a better quality of life.
Strengths: Context, Relator, Intellection, Developer, Belief
Work Experience
Guaranty Bank – Springfield, MO
Deposit Operations - Call Center Supervisor October 2005 – Present |Operations Center
 Manage team of employees in their day-to-day activities.
 Audit Customer Calls for Quality, and Banking regulatory compliance
 Reconcile Customer's accounts with the bank.
 Co-Chairman on Guaranty Bank’s Customer Service Committee
 Extensive Management training ex: Strengths-finders, Carrot Principle, etc.
Chase Credit Card Services – Springfield, MO
Customer Service Representative/Team Coach January 2003 – October 2005 | Card Services
 Multitasking as Sales Coach and Sales representative.
 Received education on lending practices and banking regulatory requirements
Education
Missouri State University – Springfield, MO
Bachelor of Science (B.S.), Accounting with Financial Planning Minor
Fall 2013 – May 2016 Overall GPA: 3.18
Ozarks Technical Community College – Springfield, MO
Associate of Arts (A.A.) Degree
Fall 2011 – Fall 2013 Overall GPA: 3.81
Honors and Awards:
Eagle Scout
Boy Scouts of America August 1994
Volunteer Experience
Boy Scouts of America – Springfield, MO
 Leader and Volunteer October 2008 – April 2015
o Den Leader & Pack Committee Chairman - Pack 208 out of Pleasant View PTA
o Assistant Scoutmaster - Boy Scout Troop 208 - Crossing Church