EuroSTAR Software Testing Conference 2010 presentation on Building a Quality Driven Team by Anko Tijman. See more at: http://conference.eurostarsoftwaretesting.com/past-presentations/

1. Building a Quality Driven Team
AnkoTijman

2. 2AGENDA
•Introduction
•Current times
•A quality driven team
•How to build your team
Introduction
Current times
A quality driven team
How to build your team

3. 3
AT THE END OF THIS SESSION
You will have learned:
•How you build up a one-time-right, quality driven approach
•How you get your multidisciplinary team ‘test-infected’
•How you can lead your team into this fundamental change
Introduction
Current times
A quality driven team
How to build your team

4. 4
ABOUT ME…
About me:
•Tester since 1997, Agile since 2001
•Principal Consultant @ Ordina
•Collaboration
About you:
•Background
•Experience
Introduction
Current times
A quality driven team
How to build your team

5. Current times
Current times
A quality driven team
How to build your team

6. 6CURRENT TIMES
What the customer wants:
•Full scope delivered on time
•Within budget
•Without errors in planning or quality
As a team:
•Every step should be the right step
•With enough information about the quality
Introduction
Current times
A quality driven team
How to build your team

7. 7TAKING THE RIGHT POSITION
Introduction
Current times
A quality driven team
How to build your team

8. 8
CURRENT APPROACHES
Introduction
Current times
A quality driven team
How to build your team

9. 9
ABOUT TESTING…
Shouldn’t it be so:
•Requirements equal test cases…
•Unit & Integration testing are done properly…
•System testing adds value to the team…
•Customers accept the system easily…? What about a quality-driven, one-time-right approach?
Introduction
Current times
A quality driven team
How to build your team

10. A quality driven team
Current times
A quality driven team
How to build your team

11. 11TEST-INFECTED TEAMUnit testingExploratorytesting
Acceptance
testing
Introduction
Current times
A quality driven team
How to build your teamUnrefined system requirements
Unrefined iteration requirementsAcceptanceTDD

12. 12ACCEPTANCE TEST DRIVEN DEVELOPMENT
Requirements equal test cases
•User story / requirement
•Write test cases
•GWT-format:
•GIVEN <a situation>
•WHEN <something happens>
•THEN <I get a result>
Story: Add two numbers
GIVEN I have entered 50 into the calculator
AND I have entered 70 into the calculator
WHEN I press add
THEN the result should be 120 on the screen
Introduction
Current times
A quality driven team
How to build your team
•ELSE <error message> AcceptanceTDD

13. 13UNIT TESTING
Collaboration between developers and testers
•Discuss the requirement
•Developer writes some unit tests
•Tester reviews them
Introduction
Current times
A quality driven team
How to build your teamUnit testing
Acceptance
TDD

14. 14EXPLORATORY TESTING
•Find unexpected (!) bugs
•More than just functionality
•Explore yourself
•Share knowledge!
Introduction
Current times
A quality driven team
How to build your team
Unit
testingAcceptanceTDDExploratorytesting

15. 15ACCEPTANCE TESTING
•Informal feedback
•Formal confirmation
•‘Emotional acceptance’
•Co-ownership
•Automated scripts
•Manual scenario
Introduction
Current times
A quality driven team
How to build your teamUnit testingAcceptanceTDD
Exploratory
testingAcceptancetesting

16. How to build your team
Leadership in building a quality driven team
Current times
A quality driven team
How to build your team

17. 17ABOUT PEOPLE
Introduction
Current times
A quality driven team
How to build your team
•“Communication is: to misunderstand each other as little as possible”
•“It’s not about what yousay, it’s about what theyunderstand.”
•“Seek first to understand, then to be understood” (Stephen Covey)
•“Be nice to nerds. Chances are you’ll end up working for one. “ (Bill Gates)
•"None of us is as smart as all of us" -Gerald Weinberg
•"No matter what they tell you, it’s always a people issue" - Gerald Weinberg

18. 18LEADING BY EXAMPLE
Introduction
Current times
A quality driven team
How to build your team
•Take ownership of the task
•Execute it
•Discuss it
•Hand it over
Complex, new tasks
Exploration
Senior role

19. 19
COLLABORATE
Introduction
Current times
A quality driven team
How to build your team
•Single task
•Do it together
•Discuss while doing
Transfer knowledge
Senior to experienced, experienced to junior

20. 20
TEACHING
Introduction
Current times
A quality driven team
How to build your team
•Knowledge sessions
•Support
•Wiki
•Big Visible Charts
Groups
Topics rather than tasks

21. 21WHAT YOU’VE LEARNED
You have learned:
•How you build up a one-time-right, quality driven approach
•How you get your multidisciplinary team ‘test-infected’
•How you can lead your team into this fundamental change
Introduction
Current times
A quality driven team
How to build your team

22. 22
MY REFLECTION
Ordina
Ringwade 1
3439 LM Nieuwegein
Tel. +31 30 663 7000
www.ordina.nl/agiletesten
Being in a quality drive team, it changed my role as a tester:
• Finding bugs was much harder!
• I had to gain extra knowledge outside testing to provide more value
• My team helped me with that! 
 Introduction
 Current times
 A quality driven team
 How to build your team
 Current times
 A quality driven team
 How to build your team