John Hall has over 30 years of experience in project management, business support, executive assistance, and office management. He has strong communication, leadership, and process improvement skills. Most recently, he worked as a Project Officer developing an incident management system and previously served as an Executive Administration Officer and Group Services Manager. He is seeking new opportunities where he can apply his extensive experience and skills.

1. John Hall
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CONTACT DETAILS
John Hall
7 Yarromie St Hallett Cove
Work: 8407 5129
Mobile: 0481 586 999
Email: johnahall@iinet.net.au
PROFILE
I have strong skills in the areas of project management, business support, executive assistance,
office management, process improvement, SharePoint site management, leadership, mentoring
and business administration. Career highlights and personal strengths include:
 Utilising my high level communication and negotiation skills to bring people together
and be their best in contributing to improvement initiatives and projects that I have
undertaken.
 Successfully managing a number of concurrent business process improvement initiatives
requiring intelligent use of software, flow-charting, research, benchmarking and testing.
 Active involvement in a business transition process that required extensive
communication with both field and office employees and reporting on transition
outcomes.
 Leading the implementation and design of a large corporate SharePoint rollout including
the site development, document library setup and user consultation and engagement.
 Supporting more than 230 people in the Customer Services Group of SA Water,
including facility management coordination, process improvements, project
management, purchasing, relocation and induction of employees.
 Experience as a member of a policy advisory group and as a regulatory compliance
officer, ensuring the business complied with all relevant government Acts and
Regulations.
 Transitioning from a long career in the Government sector to working as an executive
assistant in the private sector, learning many new skills and establishing myself as a
valued member of the team at VETnetwork Australia.
 Enjoying the challenge and experience of being executive assistant for three different
Chief Executive officers, a role that required me to be actively engaged and very
attentive to detail with the ability to anticipate demands before they were made.
 Analysing systems and work practices with an eye for detail and ability to identify
opportunities for improvement.
 Assisting with the HR management of a company restructure and associated
redundancies.
 Embracing change as a necessary component of the modern workforce.

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CAREER SUMMARY
Year ECH
Oct 2016 Project Officer – Organisational Development
VETnetwork
June 2014 to Sept 2016 Executive Administration Officer and office manager
SA Water
2008 to 2014 Group Services Manager, Customer Services
2003 to 2008 Customer Connections and Projects Manager
1997 to 2003 Business Process Manager
1995 to 1997 Call Centre Coordinator
1984 to 1995 Various positions in Customer Service and Billing functions
RECENT EMPLOYMENT
2016 Project Officer, ECH
 Developing an organisation wide incident management recording solution.
2014 to 2016 Executive Administration Officer, VETnetwork Australia
 Preparing Board meeting information packs and attending board and management
meetings to compile and then distribute minutes and related papers.
 Analysing data and producing detailed reports for the Mentoring Australian
Apprenticeships project.
 Managing and updating HR information, policies, and guidelines and supporting
documents.
 Facilitating VETnetwork Australia events and professional learning sessions including the
Biennial Conference with over 150 attendees.
 Managing and reviewing office contracts and analysis of accounts.
 Booking travel, meetings and appointments for the CEO, executive management and
Board of Directors, and liaising with external stakeholders in regards to travel, meetings
and appointments.
 Advertising vacant positions and managing selection processes.
 Preparing employment contracts, inductions and new employee packs.
 Liaising with IT support provider to set up and maintain IT infrastructure and providing
an IT help service for employees.
2008 to 2014 Group Services Manager, Customer Services, SA Water
 Managing projects across a range of improvement initiatives that required identifying
and assessing business and service needs in alignment with strategic drivers.
 Actively participating as a member of a number of cross functional groups representing
all business units of SA Water including a policy advisory group, environmental focus
group, accommodation advisory group, Work Health and Safety committee and
SharePoint Business champions group.

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 Leading a team responsible for a wide range of business support activities for more than
230 employees.
 Managing a Sharepoint site and acting as a key corporate SharePoint contact for a large
Customer Services group.
 Creating a completely paper free work flow within SharePoint for the management of all
incoming work for my team.
 Researching and responding to Ministerial complaints from customers.
 Providing governance and management services relating to Work Health & Safety and
policy, legal & regulatory compliance.
 Providing research and advisory services on issues of interest to the group.
 Managed the Customer Service Group’s employee reward and recognition scheme.
2003 – 2008 Customer Connections and Projects Manager, SA Water
 Managing phone, written and electronic services for customers requesting new or
altered water and wastewater connections.
 Establishing and reviewing policies, processes and standards that applied to new water
and wastewater connections and alterations.
 Providing direction, advice and decision making on customer connections issues.
 Arbitrating and mediating issues between service providers/contractors and customers.
 Coordinating and producing monthly and ad hoc reports that consolidated performance
results and key issues.
EDUCATION AND DEVELOPMENT
2010
 Diploma in Project Management
 Leadership Alumni Workshops (3)
 Prevention of Bullying and Harassment
2009
 Applied Leadership Program
 SharePoint Site Manager Training
 Injury Management and Rehabilitation
 Drugs and Alcohol Procedure awareness
2008
 Giving and receiving performance feedback
 Development planning
 Information privacy principles
2007
 Leadership Mentoring
TAFE Business Law 1

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CLEARANCES
DCSI clearance obtained in August 2016.
National Police clearance obtained in June 2014.
OTHER INTERESTS
 Camp Quality volunteer, supporting children coping with cancer, giving them a welcome
opportunity to have some fun! Also providing business support in the Camp Quality
Head Office
 Active member of Jetts 24 hour Gym
 Photography
 Bush walking and boating/fishing
REFEREES
Multiple referees both from SA Water and VETnetwork available upon request.