professional woman with many skills to cover many job titles.

1. DArcy Iuppa www.meetdarcy.com
84 Yarmouth Rd  Rochester, NY 14610  (585) 455-6045  darcyd1225@gmail.com
Objective _____________________________________________________________________
Executive position allowing me to demonstrate my event planning, staff development,
organizational, customer service, and communication skills proven by 25 years of
successful, professional employment.
Profile _______________________________________________________________________
Motivated, creative, innovative, personable business professional with multiple skills. Diplomatic and
tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive,
confidential information. Demonstrated history of producing accurate, timely reports meeting stringent
state guidelines. Creative abilities seen in many special events held for various employers.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with
demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.
Excellent team-building skills. Creative problem solving skills. Great motivator and trainer.
Skills Summary ________________________________________________________________
 Event Planning
 Supervision/Management
 Written Correspondence
 Multi-tasked/Detail Oriented
 Computer Savvy
 Customer Service
 Scheduling/Interviews
 Marketing & Sales
 Budgeting/Bookkeeping
 Front-Office Operations
 Professional Presentations
 Motivator/ Trainer
Professional Experience _________________________________________________________
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING
 Proficient with front-office operations and providing impeccable customer service:
o Created a policy and procedure manual.
o Tightened the gap between ages in running the operations at the front desk.
o Trained staff on phone conversations dealing with disgruntled customers.
o Maintained teamwork and coverage during times of attrition.
o Cost effective purchasing using internet savvy skills.
 Develop and implement strategic marketing plan for business:
o Launched a thriving after school program, building revenue from $0 to over $56K in first 2
years with minimal overhead.
o Created special promotions and community leisure programs/events, write/design, print and
created outdoor and internet advertising, and coordinated all staffing.
 Won over a highly skeptical community as the replacement for the previous Director of 15+years
o Programs increased from 96 to over 118.
o Increased volunteer participation from 15 to over 25 regular staff weekly.
DETAIL MASTERY & ORGANIZATION
 Managed all aspects of day-to-day operations as multi-site manager.
o Facility rental/maintenance.
o Field use scheduling for busy season averaging 52 appointments weekly.

2. DArcy Iuppa
84 Yarmouth Rd  Rochester, NY 14610  (585)455-6045  darcyd1225@gmail.com
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o Finances: accounts payable/receivable, invoicing, budgeting, and purchasing.
 Accomplished major street events with attendance of over 15, 000 people for over 7 years.
o Strategic planning with town and village merchants and law enforcement to establish
involvement guidelines.
o Solicited volunteers, vendors, media personnel, equipment, and staff.
o Budgeted, purchased supplies, scheduled, managed, supervised, assigned staff and evaluated
event.
COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY
 Prepared complex reports for managed care organizations, ensuring full compliance with agency
requirements and tight deadlines.
 Author of professional correspondence to customers and vendors.
 Design and deliver series of presentations for local businesses and associations, providing education
to companies on the newest EPA approved product that is saving lives.
 Conduct small-group sessions on motivation and goal setting.
 Communicate medical concepts to patients using layman’s terms to facilitate understanding.
 Rapidly learn and master varied computer programs; recently completed online web design and social
media marketing training.
 Develop websites for small to medium business.
 Public speaking to students in middle school and college.
 Facilitated Employee Planning and Communication Committee.
 Coordinated nationally televised PGA street event for a local town.
 Create video marketing material for 2- Million dollar companies.
Employment History ___________________________________________________________
2002-2009 Pittsford Recreation Pittsford, NY
Supervisor of Recreation
Special Event Coordinator
1997 - 2002 Westgate Nursing Home Gates, NY
Director of Recreation
1987-1997 Monroe Community Hospital Rochester, NY
Senior Recreation Specialist
1985-1987 Weight Loss Clinic/Bally’s Fitness Center Rochester, NY
Director of Sales and Service
Education ____________________________________________________________________
State University in Cortland, NY Bachelor of Education 1982-1986
Concentration: Recreation Management with a minor in Outdoor Education