Analysis Of Conflict And Organizational Environment On Performance And Their Impact On Organizational Competitiveness Case Study: Regional Secretariat East Java Province, Indonesia
In technological developments and the demands of the times, it requires the Regional Secretariat of
East Java Province to have a strategy to provide excellent service to the citizens of East Java. Not achievement
yet of the predicate as a Regional Government with Excellent Service and the existence of various problems and
public complaints related to the public service bureaucracy triggers and spurs the East Java Provincial
Government to realize competitive organizational performance
The Aim Of This Study Is To Investigate The Reciprocal Relationship Between Job Satisfaction,
Employee Commitment And Organizational Performance. Accordingly, A Linear Structural Equation Model
Was Developed To Delineate The Above Interaction And Explore The Mediating Effects Of Commitment On The
Relationship Between Job Satisfaction And Organizational Performance.
This study was conducted in order to evaluate the impact of different factors on workforce at the
industrial parks in Hai Duong Province. The research datawas collected primarily by interviewing production
workers and managers working at different companies at the industrial parks in Hai Duong Province In this
study, the author uses the method of Structure Equation Modeling to analyze the impact of the factors on
workforce development at the industrial parks in Hai Duong Province.
The Aim Of This Study Is To Investigate The Reciprocal Relationship Between Job Satisfaction,
Employee Commitment And Organizational Performance. Accordingly, A Linear Structural Equation Model
Was Developed To Delineate The Above Interaction And Explore The Mediating Effects Of Commitment On The
Relationship Between Job Satisfaction And Organizational Performance.
This study was conducted in order to evaluate the impact of different factors on workforce at the
industrial parks in Hai Duong Province. The research datawas collected primarily by interviewing production
workers and managers working at different companies at the industrial parks in Hai Duong Province In this
study, the author uses the method of Structure Equation Modeling to analyze the impact of the factors on
workforce development at the industrial parks in Hai Duong Province.
The primary purpose of this study is to provide a conceptual framework for „student satisfaction‟ in
order to understand and conceptualise the key aspects of the term.
Most public hospitals have been facing the shortage and migration of doctors in the health market in
the context of global integration and the development of the private economic sector in Vietnam. The public
hospital system focuses on developing high-quality and stable human resources. Human resources development
that must be linked to organizational performance is a challenge for policy makers and hospital managers. This
study uses 246 doctor survey data and applies a Linear Structural Model in the analysis
Many organizations and institutions are struggling to survive in a business and market environment
which is volatile and fierce, and thus they are doing everything within their means in their quest to keep the
motivation levels of their staff high and to ensure an increase in their competitiveness and an improvement in
performance. Several studies indicate that improved employee performance gives organizations an age over and
above the others in the same business
A STUDY ON PERFORMANCE MANAGEMENT IN BMTC WITH SPECIAL REFERENCE TO DIVISIONSIAEME Publication
A financial performance management is essential for every company to know the position of the business in this competitive world which helps them to analyse their strength and weakness. It analyses four years of data. This research study has been done with regards to divisions of BMTC in Bangalore. For the study purpose, secondary data have been collected from the annual report of these divisions for the period of four years starting from 2017-2020. Data has been analysed by applying one-way ANOVA. From the analysis, it has been concluded that there is a statistically significant difference in financial performance of these divisions based on the components like kilometre per litre top up oil, Total Vehicles, average vehicles on road and staff productivity of different zones. The expenses incurred with different zones have been analysed. It has been found from the study BMTC remains in standing Position compared to all other divisions between East, west, north, south and central zones. This also helps us to analyse the revenue and expenditure of the BMTC which gives information about financial health.
The Impacts of Human Resource Development, Organizational Commitment, and Com...inventionjournals
This research aims to investigate the impact of human resource development, organizational
commitment and compensation on employee performance. The study, which was located at Sulut Bank, North
Sulawesi, uses explanatory or hypothetical investigations. The samples were 125 respondents from the total of
612 employees at the company. The data collection technique utilizes the proportional area random sampling by
means of distributing questionnaires to the respondents. The data were then valued, tabulated and analyzed
using double linear regression statistics. The results show that: 1) the human resource development has some
impacts on the employee performance, 2) the organizational commitment has some significant impacts on the
employee performance, and 3) the compensation also has some significant impacts on the employee
performance.
Corporate Governance Practices of Indian Public Sector and Private Sector Ban...scmsnoida5
Banks play a major role in providing credit to the
productive sectors of the economy as well as act
as facilitators of financial inclusion and foremost
source of employment. Whereas, the Banking
Sector Acts as catalysts in promoting the growth
of economy, these also possess the capability to
cause calamity to an economy. Well governed
banks have the ability to cope up with risk
associated with them and benefit to the economy.
The present study is an attempt to investigate the
Corporate Governance practices being adopted
by the Indian Public Sector Banks and Private
Sector Banks. For this purpose, two Public Sector
Banks and Private Sector Banks have been
selected taking into account the top banks in the
BSE 100 index ranked on the basis of market
capitalization. In order to study the quality of
Corporate Governance practices of the banks,
an assessment tool – Corporate Governance
Disclosure Index (CGDI) has been developed.
The data has been collected from the annual
reports of the banks from the financial year 2002
to 2014. Further, to investigate the difference in
both the sector banks, student’s t-test has been
applied. The findings of the study reveal that
both the sector banks have significant difference with respect to Board related parameters,
Remuneration Committee sub-index and Non-
Mandatory sub-index.
AN ANALYSIS OF INCOME AND EXPENDITURE WITH SPECIAL REFERENCE TO BMTC, BANGALOREIAEME Publication
The motivation behind this investigation is to dissect the pay and consumption of BMTC by applying basic normal estimation technique. As far as contrasting its exhibition and proficiency for 3years. It analyzes the data found inside an organization's benefit and misfortune account. The examination depended on optional information from records, reports and profile of the Bangalore metropolitan vehicle enterprise. Basic normal strategy is a technique which can be gotten by the normal pace of earnings and consumption things in the fiscal report and can be determined by duplicating the complete of the units essentially by the quantity of getting factors. A goal of the investigation incorporates examining the productivity, perceiving the feeble functional regions and friends' in general monetary exhibition with appropriate idea for a superior adequacy and to defeat from the frail regions dissected in the organization. Transport is viewed as the existence line of the economy of the country. A productive street transport area, specifically, assumes a pivotal part in a district's financial advancement and development. Uniting both organic market sides, street transport area impacts whole range of social and financial exercises of a country. As of now, BMTC is one of the better run transport frameworks in the country.
RECTIFYING PERFORMANCE MEASUREMENTS IN INDONESIA’S GOVERNMENT AGENCIESIAEME Publication
Performance appraisal is a fundamental indicator to ensure public accountability
in the frame of good governance principles. Some studies examine effectiveness of
performance appraisal in public organizations, particularly local government
institutions. However, most studies focused on financial accountability achievement
which tend to overlook management-based perspective. Hence, this study aims to
analyze performance measurement that can contribute to improve performance in the
frame of management-based. The study was conducted in qualitative approach and
focused on government agencies in South Sulawesi Province, Indonesia. Data
collection techniques used were interview, observations and document study. The
result of this research is providing alternative performance measurement model not
only for the provincial government of South Sulawesi but also for other local
governments.
The primary purpose of this study is to provide a conceptual framework for „student satisfaction‟ in
order to understand and conceptualise the key aspects of the term.
Most public hospitals have been facing the shortage and migration of doctors in the health market in
the context of global integration and the development of the private economic sector in Vietnam. The public
hospital system focuses on developing high-quality and stable human resources. Human resources development
that must be linked to organizational performance is a challenge for policy makers and hospital managers. This
study uses 246 doctor survey data and applies a Linear Structural Model in the analysis
Many organizations and institutions are struggling to survive in a business and market environment
which is volatile and fierce, and thus they are doing everything within their means in their quest to keep the
motivation levels of their staff high and to ensure an increase in their competitiveness and an improvement in
performance. Several studies indicate that improved employee performance gives organizations an age over and
above the others in the same business
A STUDY ON PERFORMANCE MANAGEMENT IN BMTC WITH SPECIAL REFERENCE TO DIVISIONSIAEME Publication
A financial performance management is essential for every company to know the position of the business in this competitive world which helps them to analyse their strength and weakness. It analyses four years of data. This research study has been done with regards to divisions of BMTC in Bangalore. For the study purpose, secondary data have been collected from the annual report of these divisions for the period of four years starting from 2017-2020. Data has been analysed by applying one-way ANOVA. From the analysis, it has been concluded that there is a statistically significant difference in financial performance of these divisions based on the components like kilometre per litre top up oil, Total Vehicles, average vehicles on road and staff productivity of different zones. The expenses incurred with different zones have been analysed. It has been found from the study BMTC remains in standing Position compared to all other divisions between East, west, north, south and central zones. This also helps us to analyse the revenue and expenditure of the BMTC which gives information about financial health.
The Impacts of Human Resource Development, Organizational Commitment, and Com...inventionjournals
This research aims to investigate the impact of human resource development, organizational
commitment and compensation on employee performance. The study, which was located at Sulut Bank, North
Sulawesi, uses explanatory or hypothetical investigations. The samples were 125 respondents from the total of
612 employees at the company. The data collection technique utilizes the proportional area random sampling by
means of distributing questionnaires to the respondents. The data were then valued, tabulated and analyzed
using double linear regression statistics. The results show that: 1) the human resource development has some
impacts on the employee performance, 2) the organizational commitment has some significant impacts on the
employee performance, and 3) the compensation also has some significant impacts on the employee
performance.
Corporate Governance Practices of Indian Public Sector and Private Sector Ban...scmsnoida5
Banks play a major role in providing credit to the
productive sectors of the economy as well as act
as facilitators of financial inclusion and foremost
source of employment. Whereas, the Banking
Sector Acts as catalysts in promoting the growth
of economy, these also possess the capability to
cause calamity to an economy. Well governed
banks have the ability to cope up with risk
associated with them and benefit to the economy.
The present study is an attempt to investigate the
Corporate Governance practices being adopted
by the Indian Public Sector Banks and Private
Sector Banks. For this purpose, two Public Sector
Banks and Private Sector Banks have been
selected taking into account the top banks in the
BSE 100 index ranked on the basis of market
capitalization. In order to study the quality of
Corporate Governance practices of the banks,
an assessment tool – Corporate Governance
Disclosure Index (CGDI) has been developed.
The data has been collected from the annual
reports of the banks from the financial year 2002
to 2014. Further, to investigate the difference in
both the sector banks, student’s t-test has been
applied. The findings of the study reveal that
both the sector banks have significant difference with respect to Board related parameters,
Remuneration Committee sub-index and Non-
Mandatory sub-index.
AN ANALYSIS OF INCOME AND EXPENDITURE WITH SPECIAL REFERENCE TO BMTC, BANGALOREIAEME Publication
The motivation behind this investigation is to dissect the pay and consumption of BMTC by applying basic normal estimation technique. As far as contrasting its exhibition and proficiency for 3years. It analyzes the data found inside an organization's benefit and misfortune account. The examination depended on optional information from records, reports and profile of the Bangalore metropolitan vehicle enterprise. Basic normal strategy is a technique which can be gotten by the normal pace of earnings and consumption things in the fiscal report and can be determined by duplicating the complete of the units essentially by the quantity of getting factors. A goal of the investigation incorporates examining the productivity, perceiving the feeble functional regions and friends' in general monetary exhibition with appropriate idea for a superior adequacy and to defeat from the frail regions dissected in the organization. Transport is viewed as the existence line of the economy of the country. A productive street transport area, specifically, assumes a pivotal part in a district's financial advancement and development. Uniting both organic market sides, street transport area impacts whole range of social and financial exercises of a country. As of now, BMTC is one of the better run transport frameworks in the country.
Similar to Analysis Of Conflict And Organizational Environment On Performance And Their Impact On Organizational Competitiveness Case Study: Regional Secretariat East Java Province, Indonesia
RECTIFYING PERFORMANCE MEASUREMENTS IN INDONESIA’S GOVERNMENT AGENCIESIAEME Publication
Performance appraisal is a fundamental indicator to ensure public accountability
in the frame of good governance principles. Some studies examine effectiveness of
performance appraisal in public organizations, particularly local government
institutions. However, most studies focused on financial accountability achievement
which tend to overlook management-based perspective. Hence, this study aims to
analyze performance measurement that can contribute to improve performance in the
frame of management-based. The study was conducted in qualitative approach and
focused on government agencies in South Sulawesi Province, Indonesia. Data
collection techniques used were interview, observations and document study. The
result of this research is providing alternative performance measurement model not
only for the provincial government of South Sulawesi but also for other local
governments.
The effect of organizational culture and reward on civil servants performance...inventionjournals
This research aims at investigating the effect of organizational culture and reward on civil servants performance mediate motivation and job satisfaction. The design of this research using by survey method with a questionnaire based cross-sectional study. Simple random sampling is used in the determination of the sample with a total of 170 civil servants. Data analysis methods used in testing the hypothesis is Structural Equation Modeling (SEM). Organizational culture and rewards positive and significant effect on work motivation and job satisfaction, work motivation positive and significant effect on job satisfaction, further more organizational culture, reward and work motivation positive and significant effect on civil servants performance. Work motivation and job satisfaction is not as mediating variable to explain the effect of the organizational culture and rewards on the civil servants performance. The practical implications of this research by providing improved understanding of civil servants in improving the individual performance. The limitations of this study on the sample size using only civil servants, thus limiting the ability to generalize the results of the research findings. Originality of research provides basic configuration against the development of modeling by using Structural Equation Modeling and conceptual models that proved the effect of organizational culture and reward on civil servants performance using motivation and job satisfaction as a mediating variables, which in previous studies carried out partially.
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online
The Effect of Participation in Budgeting on the Performance of Regional Gover...AJHSSR Journal
ABSTRACT: This study aims to determine the effect of participation in budgetingon the performance of
regional government officials with organizational commitment as a moderating variable. This research was
conducted in 38 Regional Apparatus Organizations in Badung Regency, with a population namely
officials/employees who are authorized in budget preparation. The method of determining sample in this study
using purposive sampling. Respondents in this study were heads of offices/heads of agencies/sub-districts,
finance and planning departments, resulting in 114 respondents. The data analysis technique in this study uses
Moderated Regression Analysis (MRA). The results of this study indicate that participation in budgetinghas no
effect on the performance of regional government officials, meanwhile organizational commitment is able to
strengthen the effect of participation in budgeting on the performance of regional government officials.
KEYWORDS:participation in budgeting, performance of regional government officials, organizational
commitment, regional apparatus organizations
The Role of Leadership, Employee Commitment and Organizational Citizenship Be...AJHSSR Journal
ABSTRACT : Employees are important assets in an organization, both government and private organizations.
Employee performance is important to get attention for every leaderIn an organization or agency. This paper
aims to determine and analyze the impact of leadership in an organization and employee commitment and OCB
in an effort to improve employee performance for employees in the General Secretary's environment. Jember
Regency. The population in this study are all employees who have worked in the Regional Secretariat. Regency.
Jember which in this case amounted to 98 people, all of whom were used as research samples. To describe the
respondent's condition related to gender, age and education and to describe it, descriptive analysis is used. Data
validity test and data reliability test were also used to determine whether the questionnaire used was valid and
reliable. The developed hypothesis also needs to be tested so that the proposed hypothesis is accepted or
rejected, and the tool used is SEM with WarpPLS version 6.0. The results of the first study on the basis of
statistical analysis revealed that leadership has an impact on employee performance. The second result is that
employee commitment has a positive and significant effect on employee performance in the Sekda environment.
Regency. Jember. The last result is that employee organizational citizenship behavior/OCB has a positive effect
on employee performance in the General Section of the Regional Secretary. Regency. Jember.
KEYWORDS: leadership; employee commitment; organizational citizenship behavior; employee performance.
Several efforts have been made to measure the government performance at national and sub-national levels. Our effort build on an existing framework for measuring service delivery. Though the previous tool, which has been applied to study the select federal government ministries includes supply side governance and accountability indicators, there is, however, a need to also incorporate demand side indicators to capture community satisfaction from publicly provided services. In this study, an effort has been made to formulate an augmented index and by using survey data, application of this index on three public sector entities has been analyzed. Results show that this approach has the benefit of validating supply and demand side information and perceptions.
This research aimed to analyze the effects of organizational commitment, competency, and reward
on employee performance. The population of this research was local public officers in the Yapen Islands
Regency.
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
The Effect of Human Resources Quality, Good Governance and Internal Control S...AJHSSR Journal
ABSTRACT: This study aims to obtain empirical evidence of the influence of human resource quality, good
governance and internal control systems on the financial performance of the Denpasar City government. The
sample in this study was the Regional Apparatus Organization (OPD) of Denpasar City totaling 32 OPDs. The
sampling method used was nonpropability sampling with purposive sampling technique. The data was collected
by distributing questionnaires to 96 respondents and observing non-participants. The data analysis technique
used is multiple linear regression analysis. The results of this study indicate that the quality of human resources,
good governance and internal control systems on the financial performance of the Denpasar City Government
have a positive effect.
KEYWORDS: quality of human resources, good governance, internal control system, government
financial performance
This study aims to analyze the effect of the human development
index and financial performance on accountability through
transparency of the Indonesian government. The main theory
used in this research is Institutional Theory, supported by
Stakeholder Theory, and Agency Theory. A purposive sampling
technique was used in this study, then the final sample was 330
from the number of provinces in Indonesia for the category
Indonesian open budget transparency within 10 years, data was
obtained by grouping through a method of Internet search from
government websites and the Central Bureau of Statistics in
Indonesia. Collected data were processed with the use of tool
analysis descriptive quantitatively using the SEM method. The
results of this study found that Human Development Index and
General Allocation Fund had a significant effect, while Original
Local Government Revenue did not have a significant effect on
accountability through transparency, this research became a
reference for further researchers, and as a reference material for
provincial governments in determining policy
The Effect of Work Environment, Work Discipline and Work Motivation on Perfor...AJHSSR Journal
ABSTRACT : on employee performance at the DPRD Secretariat of West Sumatra Province, the Secretariat of
the DPRD of West Sumatra Province, the effect of work motivation on employee performance at the Provincial
DPRD Secretariat. West Sumatra. This research method uses descriptive quantitative research. The population
used in this study were all staff working in the secretariat of the DPRD of West Sumatra Province. Sampling
was done by simple random sampling method. The sample of this research is all staff who work in the
secretariat of the DPRD of West Sumatra Province as many as 30 people. The results showed that the
significance value of the t-test on the work environment variable was 0.572 > 0.05, i.e.there was no significant
relationship between the work environment and employee performance. The significance value of the t-test for
the work discipline variable is 0.03 > 0.05, which means that there is a significant relationship between work
discipline and employee performance. The significance value of the t-test for work motivation is 0.010 > 0.05
which means there is a significant relationship between work motivation and employee performance.
KEYWORDS :Work Environment, Work Discipline, Motivation, Employee Performance
The Effect of Work Environment, Work Discipline and Work Motivation on Perfor...AJHSSR Journal
ABSTRACT : on employee performance at the DPRD Secretariat of West Sumatra Province, the Secretariat of
the DPRD of West Sumatra Province, the effect of work motivation on employee performance at the Provincial
DPRD Secretariat. West Sumatra. This research method uses descriptive quantitative research. The population
used in this study were all staff working in the secretariat of the DPRD of West Sumatra Province. Sampling
was done by simple random sampling method. The sample of this research is all staff who work in the
secretariat of the DPRD of West Sumatra Province as many as 30 people. The results showed that the
significance value of the t-test on the work environment variable was 0.572 > 0.05, i.e.there was no significant
relationship between the work environment and employee performance. The significance value of the t-test for
the work discipline variable is 0.03 > 0.05, which means that there is a significant relationship between work
discipline and employee performance. The significance value of the t-test for work motivation is 0.010 > 0.05
which means there is a significant relationship between work motivation and employee performance.
KEYWORDS :Work Environment, Work Discipline, Motivation, Employee Performance
The Effect Of Human Resource Management Functions On Quality Of Services (Ca...inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online
Assessment of Local Governance and Development Performance in IndonesiaDr. Astia Dendi
Similar to Analysis Of Conflict And Organizational Environment On Performance And Their Impact On Organizational Competitiveness Case Study: Regional Secretariat East Java Province, Indonesia (20)
Many countries have seen the importance of financial education by making financial
education a national strategy. In Vietnam, although the National Strategies for Inclusive Financial
Education has been proposed since 2017 and officially included in the National Financial Inclusion
Strategy in 2020, however, financial education is still quite new, and many people are not aware of
the necessity of financial l
Today, in the rapidly emerging globalization process, increasing the competitiveness of enterprises
depends on increasing of their firm performance. Although there are many methods and techniques affecting
firm performance, Information technology (IT) capabilities has become one of the most widely used method,
especially in dealing with supply chain matters of a firm. The aim of our study is to express whether innovation
and organization learning is effective as intermediate variable to the effects of IT capabilities at firm’s
performance. The opinion which claim
Globally, the number of startup companies has rapidly expanded during the last 5-8 years. Offering
products and/or services that greatly enhance the lives of its clients is a major focus for these firms. In India,
local and federal government initiatives have provided new enterprises and entrepreneurs with much
momentum and assistance, helping India become the world's top startup location. The Government of India
(GOI) launched the "Startup India" campaign in 2015 to promote entrepreneurship and support businesses to
achieve this goal (Babu, S., Sridevi, K.,2019). An IBM Center for Business Value and Oxford Economics study
in 2018 found that 90% of Indian companies fail within the first five years of operation. Potential difficulties
that startups may run across, both generally and specifically in the Indian market, have been described by
several authors.
Behaviour finance is the study of how psychological phenomena affect financial behaviour. This
financial science is used in making financial decisions. Amid the development of the digital economy, paylater
innovation has emerged. It is feared that the ease of use of paylater can have a negative impact, one of which is
the attitude of impulsive buying. This research will analyze the effect of financial literacy, self-control, risk
perception, and percieved ease of use on impulsive buying behaviour. This research is based on Decision Affect
Theory, which is a theory that discusses financial decision behaviour that is influenced by self-emotion. This
research is uses purposive sampling wi
Improving the business environment is one of the key strategies to promote local and regional
economic development. However, which factors affect the business environment of the provinces is still
controversial. Using survey data from 400 investors and managers and a multivariate regression analysis
method, this study has identified the factors affecting the business environment of Hai Phong province. The
analysis results show that there are 09 factors affecting the business environment of Hai Phong City, including
entry costs, land access and tenure, transparent, informal charges, time cost, pro-activeness, business support
services, labor training and legal institutions. In
The effect of work attitude and innovation ability on employee innovation performance is of great
significance for improving the innovation ability of manufacturing enterprises and building an "Innovative
Country" in China.This article theoretical analysis was conducted on the mechanism by which the work attitude
of employees in manufacturing enterprises affects innovation performance and the mediating mechanism of
innovation ability. Based on data from Chinese manufacturing enterprises, empirical analysis was conducted
using SEM models. Resear
The concept of organizational resilience continues to grow in focus and importance, but there
has yet to be an agreed upon measure of organizational resilience. Organizational resilience can be seen as a
corporation’s ability to adapt to change and maintain flexibility within their supply chain. Resilience and
flexibility at all organizational levels is necessary, in a proactive manner, to turn resilience into a competitive
advantage
In this paper, by using the basic method of differential geometry, combined with the optimization
theory and the basic technique of data analysis, the definition, basic properties and statistical characteristics of
nonlinear correlation coefficients on manifolds are studied and given, test the rationality and validity of the
nonlinear correlation coefficient defined in this paper. Therefore, the study of this paper has certain theoretical
value and potential practical significance.
This study aims to analyze and prove whether there is a positive and significant influence
between product quality and poki prices on purchasing decisions for Kobba brand coffee. The survey was
conducted using 53 respondents who were buyers who had purchased Kobba brand coffee more than once.
Information from respondents was obtained through a list of questions that were sent and returned by
respondents
In this paper, we introduce a universal framework for mean-distortion robust risk measurement and
portfolio optimization. We take accounts for the uncertainty based on Gelbrich distance and another uncertainty
set proposed by Delage & Ye. We also establish the model under the constraints of probabilistic safety
criteria and compare the different frontiers and the investment ratio to each asset. The empirical analysis in the
final part explores the impact of different parameters on the model results.
Despite the attainment of the famous Millennium Development Goals (MDGs) of reducing the number
of poor people across the globe a significant number still live below the poverty line. The problem of poverty is
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the poverty question which persists partly due to serious financial exclusion and unethical activities of informal
finance providers.
The focus of this research was to establish the effect of entrepreneurship Ecosystem in inculcating
entrepreneurial propensity for community development. Promotion of entrepreneurship in Kenya has existed
ever since independence. The Government has shown tremendous support to entrepreneurship growth. The
Government have channelled financial support through funding such as Women Enterprise fund, Youth
Enterprise Fund and Uwezo Fund
In this paper, we consider an AAI with two types of insurance business with p-thinning dependent
claims risk, diversify claims risk by purchasing proportional reinsurance, and invest in a stock with Heston
model price process, a risk-free bond, and a credit bond in the financial market with the objective of maximizing
the expectation of the terminal wealth index effect, and construct the wealth process of AAI as well as the the
model of robust optimal reinsurance-investment problem is obtained, using dynamic programming, the HJB
equation to obtain the pre-default and post-default reinsurance-investment strategies and the display expression
of the value function, respectively, and the sensitivity of the model parameters is analyzed through numerical
experiments to obtain a realistic economic interpretation. The model as well as the results in this paper are a
generalization and extension of the results of existing studies.
:Textiles and clothing are a fundamental part of everyday life and an important sector in the global
economy. It is hard to imagine a world without textiles. Clothes are worn by almost everyone, almost all the time
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totaled 1.2 billion tons of CO2 equivalent throughout its lifecycle. The fashion industry is a large consumer of
water, high volumes of water containing
In this paper, we construct a Credit Default Swap pricing model for default recovery rates under
distributional uncertainty based on a structured pricing model and distributional uncertainty theory. The model
is algorithmically transformed into a solvable semi-definite programming problem using the Lagrangian dual
method, and the solution of the model is given using the projection interior point method. Finally, an empirical
analysis is conducted, and the results show that the model constructed in this paper is reasonable and efficient
The closures of schools, colleges, and universities in many countries worldwide during the COVID19 pandemic have reshaped every aspect of our normal lives and educational experience. As a result of
extended periods of lockdown, whole populations have been advised to stay in their households and
communicate with others through distance electronic communications methods such as Zoom, Teams, Google
meetings etc. More than 1
Even though economists and academics have been studying money laundering for many years, there
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was used in this study to determine the countries that Russian-based money launderers used as funding
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during economic downturns. The investigation's findings indicated that even during recessionary times, money
launderers with Russian bases consistently preferred certain countries as their destination
This study will establish a scientific foundation for analyzing and assessing the development of
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study analyzes the current situation of human resource development in the industrial parks in Hai Duong
province, states achievements, limitations and their causes, thereby giving solutions to improve the human
resource development in industrial parks of Hai Duong province in the future for the economic development
of industrial parks in particular and Hai Duong province in general.
Solar photovoltaic systems are becoming essential in renewable energy sources to help reduce
dependence on renewable energy sources, fossil fuels and mitigate climate change. In the world today, many
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performance across businesses
The objective of this research is 1) to study social media usage behavior of the elderly and 2) to
examine the relationship between factors of the social media usage behavior of the elderly in Surat Thani
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Province. The number of the sample in this study was 400. The questionnaire was used as a tool to collect the
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Analysis Of Conflict And Organizational Environment On Performance And Their Impact On Organizational Competitiveness Case Study: Regional Secretariat East Java Province, Indonesia
1. International Journal of Business Marketing and Management (IJBMM)
Volume 6 Issue 12 December 2021, P.P. 32-45
ISSN: 2456-4559
www.ijbmm.com
International Journal of Business Marketing and Management (IJBMM) Page 32
Analysis Of Conflict And Organizational Environment On
Performance And Their Impact On Organizational
Competitiveness Case Study: Regional Secretariat
East Java Province, Indonesia
Hadid Manggala Shofwan1
, Ujianto2
, Slamet Riyadi3
1,2,3
Universitas 17 Agustus 1945 Surabaya, Indonesia
Abstract: In technological developments and the demands of the times, it requires the Regional Secretariat of
East Java Province to have a strategy to provide excellent service to the citizens of East Java. Not achievement
yet of the predicate as a Regional Government with Excellent Service and the existence of various problems and
public complaints related to the public service bureaucracy triggers and spurs the East Java Provincial
Government to realize competitive organizational performance. This research method uses a design prepared
for explanatory research (quantitative descriptive) involving Mix Method Research, with a population of bureau
employees in the Regional Secretariat of East Java Province. The technique of collecting data is by random
sampling from the existing population with a questionnaire research instrument. The number of samples taken
from the people using the solving formulation with the results of several 225 respondents. As well as found
several exogenous variables that dominantly affect the organization's Competitiveness, with a reasonably high
influence weight value that significantly influences the endogenous variables. The variables are Organizational
Environment, Organizational Culture and Organizational Performance. Furthermore, a strategy is obtained to
implement the three variables that affect the organization's Competitiveness. Organizational Culture and
Organizational Performance. Moreover, a method is brought to enforce the three variables that affect the
organization's Competitiveness. Organizational Culture and Organizational Performance. Furthermore, a
strategy is obtained to implement the three variables that affect the organization's Competitiveness.
Keywords: public service bureaucracy, organizational Competitiveness, organizational performance,
corporate culture, organizational environment.
I. Introduction
As a form of embodiment of the mandate of the law to achieve a just and prosperous Indonesian
society based on Pancasila and the 1945 Constitution, the Government of the Republic of Indonesia is obliged to
implement professional, quality, clean, transparent and accountable governance and government bureaucracy.
This is intended to provide excellent service that leads to the people's interests, as the existence of state servants
in carrying out their functions and duties. Likewise, the Regional Secretariat of East Java Province, as a public
sector organization that represents the Government of the Republic of Indonesia at the regional level, is also
obliged to carry out professional, quality, clean, transparent and accountable governance and government
bureaucracy in providing public sector services to the people of East Java.The predicate of the Regional
Government with Excellent Service has not yet been achieved; the East Java Provincial Government considers it
a decline in government performance, which is a whip that whips the Regional Secretariat of East Java Province
to improve itself, conduct various evaluations related to the performance of services offered to the community as
recipients of public services. As we know, the quality of public services to the community is a demand and need
and the most basic obligation for all local governments both at the Regency/City level and at the Provincial
level. But, until now, there are still many complaints from the public regarding the performance of the
bureaucratic apparatus in providing services to the community. Like the slow service process, a series of
procedures and service mechanisms result in high "costs to be paid" by the community just for a government
apparatus service. It can be said that the current government apparatus services are still not oriented to the
community as customers or customers. The case with research conducted by Moeheriono (2007) examines the
quality of public services for the East Java Provincial Government apparatus. The results of the study, in
general, indicate that there is still dissatisfaction from the community regarding the completion time of services
that are not by what was promised by the bureaucratic apparatus, as well as other reasons that reduce the quality
2. Analysis Of Conflict And Organizational Environment On Performance And Their Impact On ..
International Journal of Business Marketing and Management (IJBMM) Page 33
of public services received by the community. Various efforts have been carried out by the Regional Secretariat
of East Java Province to achieve the excellent service quality needed and expected by the community. These
include paying attention to the dynamics of legislation and, of course, resulting in the dynamics of the
organization within the Regional Secretariat of East Java Province, in addition to carrying out bureaucratic
reform in each section/unit/bureau/service in carrying out its duties and functions to improve and achieve
organizational performance in producing services. quality/prime public. The dynamics of the organization as a
result of the dynamic implementation of the provisions of the legislation will impact the acceleration of
bureaucratic reform and SAKIP to make East Java appear to exist in performance and have Competitiveness as a
public organization. Currently, the Competitiveness of public organizations is starting to get the attention of all
parties, given that public organizations/institutions have a role in realizing quality/reliable public services, which
are advantages that must be consistently and sustainably obtained. Competitive advantage is the ability obtained
through the characteristics and resources of an organization to have performance higher than other organizations
in the same area (Porter, 1985). The organizational Competitiveness to be achieved by the Regional Secretariat
of East Java Province can be influenced by several factors/variables, including organizational performance,
organizational culture, organizational conflict, and organizational environment. For this reason, we will discuss
what and how these factors can influence the creation of sustainable Competitiveness of public sector
organizations to achieve excellent service. Organizational performance factors/variables. Public organizations
that have good performance will prioritize the quality of service to the community intensely. Organizational
performance is an indicator of the level of achievement that can be achieved and reflects the success of an
organization and is the result achieved from the behaviour of members of the organization (Surjadi, 2009). Good
organizational performance correlates with employee performance, and the results of this performance will
determine the organizational Competitiveness of organizations in the public sector. Organizational performance
is a factor commonly used to measure the impact of the strategies implemented by the organization. The good
organizational performance will allow the organization to continue growing and achieving organizational goals.
Several empirical studies have shown a relationship between organizational performance and organizational
Competitiveness. The results of research by Guimarães et al. (2017) show that the construct of Sustainable
Competitiveness is an important antecedent of Organizational Performance or in other words, Competitiveness
affects Organizational Performance. Likewise, research by Hossain et., al (2019) proves that organizational
Competitiveness affects organizational performance, identifies organizational competitiveness strategy factors
that affect the organizational performance of the food industry in Bangladesh. The results of the analysis that
has been observed show that the company's competitive strategy (organizational Competitiveness) influences
organizational performance in the Bangladeshi food industry. Research by Hosseini et., al (2018) shows that
organizational performance as measured by quality, efficiency, innovation, and accountability has a positive and
significant relationship with corporate Competitiveness as a new product development strategy. Research by
Akram. et al. (2018) said that organizational performance supported by organizational information technology
(IT) could create a sustainable competitive advantage. Novita & Husna's (2020) research found a relationship
between organizational performance and organizational Competitiveness. Competitive advantage comes from
organizational performance, finance, and market positioning. Competitive advantage can create added value for
a company. Competitive advantage means a perfect position for the company compared to its competitors.
Likewise, this study shows results that Organizational Performance affects Organizational Competitiveness. The
results of Bangun's research (2008) state that a strong culture can encourage employees and other elements in
the organization to improve their performance to increase the Competitiveness of the organization. Ramadan's
research (2010) states that organizational culture influences the objective measure of sustainable competitive
advantage (Competitiveness) in the company. Organizational culture is an asset that cannot be bought with
money and is a factor that can enhance or destroy an organization's activities. Research by Florence et al. (2012)
resulted in organizational values (organizational culture) influencing the organization's sustainable competitive
advantage. Organizational culture and sustainable competitive advantage are important elements in any
organization; in winning the market competition, Organizational culture is an asset that cannot be bought with
money and is a factor that can enhance or destroy an organization's activities. Research by Florence et al. (2012)
resulted in organizational values (organizational culture) influencing the organization's sustainable competitive
advantage. Organizational culture and sustainable competitive advantage are important elements in any
organization; in winning the market competition, Organizational culture is an asset that cannot be bought with
money and is a factor that can enhance or destroy an organization's activities. Research by Florence et al. (2012)
resulted in organizational values (organizational culture) influencing the organization's sustainable competitive
advantage. Organizational culture and sustainable competitive advantage are important elements in winning the
market competition. Sitka et., al (2015) research suggests that organizational culture significantly influences
organizational Competitiveness. A positive corporate culture will encourage employees' willingness to be
actively involved in the company's goals, to strengthen initiatives and quality of work, to support their loyalty
and responsibility towards the company and to make communication within the company more effective,
3. Analysis Of Conflict And Organizational Environment On Performance And Their Impact On ..
International Journal of Business Marketing and Management (IJBMM) Page 34
Nwabueze & Mileski (2018) research suggests Competitiveness The company can be improved by instilling an
organizational culture, one of which is by getting used to effective communication and paying attention to the
wider organizational environment. Previous studies only described the research results on business or private
organizations in maintaining business/business strategies to support organizational Competitiveness. The author
also has not found any combination of research variables indicated to affect organizational Competitiveness in
public organizations/agencies. The selection of variables in this study will be a new finding. In addition, the
research novelty of this study, which is also a research gap, is that organizational conflict factors and the
organizational environment do not influence organizational Competitiveness, contrary to the results of previous
studies. The author assumes that the concept and spirit of organizational Competitiveness in public
organizations/agencies is an effort to ensure that local public organizations/agencies become the spearhead of
Indonesia's development. Through the concept of organizational Competitiveness, every organization/public
agency in the region has the challenge of managing and highlighting its unique regional components and
potential for multi-stakeholder synergy. This can be an investment attraction by regional and national priorities
from an economic, social, cultural and environmental perspective. Based on this description, the factors
(variables) that can influence the creation of organizational Competitiveness for public organizations/agencies
will be identified to be determined as research variables. These variables are organizational conflict,
organizational environment, organizational culture and organizational performance. The difference between this
research and previous research lies in the research object. Previous research describes a review of these
variables from the personal point of view of employees/employees. In contrast, this study describes a review of
these variables from the perspective of public institutions/organizations, which are still rarely studied. In the
end, referring to various phenomena and problems that arise related to the services of public sector
organizations/institutions, as described previously, the author is interested in conducting research related to
organizational Competitiveness in public sector organizations within the East Java Provincial Government,
especially at the Regional Secretariat. East Java Province with the research title:
Problem Formulation, Based on the description of the background of the problem, the formulation of the
situation in this study is:
1. Does organizational conflict affect organizational performance within the Regional Secretariat of East Java
Province?
2. Does organizational conflict affect organizational Competitiveness within the Regional Secretariat of East
Java Province?
3. Does the organizational environment affect organizational performance within the Regional Secretariat of
East Java Province?
4. Does the organizational environment affect the organization's Competitiveness in the Regional Secretariat
of East Java Province?
5. Does organizational performance affect organizational Competitiveness within the Regional Secretariat of
East Java Province?
6. How to determine the implementation strategy of the dominant factors affecting the organization's
Competitiveness?
II. Literature Review
Organizational Conflict with Organizational Performance
Henry's (2008) research aims to determine the causes, types, effects and strategies of managing
conflict in organizations to improve organizational performance effectively. Therefore, it is the primary
responsibility of management to implement appropriate procedures to minimize conflicts. This study contributes
to the existing literature; in particular, it will inspire managers to develop appropriate strategies on how to
manage conflict in their organizations effectively. Samples representing the research population were taken as
many as one hundred and thirty managers for the research study, sourced from government departments,
parastatals and private companies. The table method is used to analyze the data. The findings show that the
leading cause of organizational conflict is limited resources. Research by Manuaba (2014) aims to determine the
effect of internal organizational conflict on the performance of civil servants. The study's findings indicate a
significant influence between internal organizational conflicts on the performance of civil servants in Jembrana
Regency Government agencies. So it is hoped that the realization of high performance from employees as
members of the organization will create high organizational performance. The study's findings indicate a
significant influence between internal organizational conflicts on the performance of civil servants in Jembrana
4. Analysis Of Conflict And Organizational Environment On Performance And Their Impact On ..
International Journal of Business Marketing and Management (IJBMM) Page 35
Regency Government agencies. So it is hoped that the realization of high performance from employees as
members of the organization will create high organizational performance. The study's findings indicate a
significant influence between internal organizational conflicts on the performance of civil servants in Jembrana
Regency Government agencies. So it is hoped that the realization of high performance from employees as
members of the organization will create high organizational performance. The conflict between employees in a
company/organization is a common thing. If conflict can be adequately managed, it is a catalyst for change and
positively impacts employees and company performance. Study Ghafoor, AA, (2015), intends to find out
conflict situations and their causes and possible solutions to improve the work environment in an organization.
This study finds that conflict has a significant effect on organizational performance. It is known that conflict is a
process that starts from one person's assumptions to a specific person, which can later cause problems. Factors
that can trigger conflict can be classified into three categories: communication, structure, and individual. The
impact of a conflict on the organization or company performance can be seen from the type of conflict itself.
There are two types of conflict: functional conflict is any type of conflict that can support the main goals of the
organization or company in improving its performance. And dysfunctional conflicts, namely all kinds of
conflicts that can hinder and hinder an organization or company in improving its performance. Thus the task of
the leader is how to identify conflicts that occur correctly and then be able to manage them well. So it is hoped
that the conflict will be beneficial for improving the performance of the company or organization.
Organizational Conflict with Organizational Competitiveness
Conflict is unavoidable in an organization. This is caused by many factors, which in essence because
the organization is formed from many individuals and groups that certainly have the nature and goals that are
different from one another. Conflicts can occur both with themselves and with other individuals with other
groups. Conflicts can also occur between groups and even between organizations, apart from the individual side.
Conflicts can arise between superiors and subordinates, fellow employees, between staff and line roles, and
between orders from two conflicting parties because of differences. Because conflict is a natural thing that
occurs and cannot be avoided in an organization, it is necessary to have management that manages conflict so
that it does not spread and has no negative impact and even strives to have a positive effect on the existence of
the organization. Therefore, in conflict management, it is necessary to have styles and methods that can be used
both to stimulate, reduce and resolve conflicts. A well-managed conflict will produce a positive impact that
brings the organization to compete with other similar organizations (Rosana, 2010). Shahin's research (2019)
aims to examine how profound the effect of conflict management is on performance through productivity in the
education sector in Egypt. The findings of this study indicate a result of conflict management on performance as
measured by the productivity of education sector teachers in Egypt. Shahin believes that the life of modern
society, with all its activities in interacting with other parties, is prone to conflict regardless of how big it is. The
findings of this study indicate an effect of conflict management on performance as measured by the productivity
of education sector teachers in Egypt. Shahin believes that the life of modern society, with all its activities in
interacting with other parties, is prone to conflict regardless of how big it is. The findings of this study indicate
an effect of conflict management on performance as measured by the productivity of education sector teachers
in Egypt. Shahin believes that the life of modern society, with all its activities in interacting with other parties, is
prone to conflict regardless of how big it is.
Organizational Environment with Organizational Performance
Sari's research (2013) aims to determine the effect of the physical work environment on the
performance of PDAM Kudus Regency employees. The research findings indicate an influence of the physical
work environment on employee performance. Physical work environment variables have a greater influence
than organizational culture.The organization's environment will affect its existence, both large and small, in
carrying out its functions and objectives. In his research Dragnic (2014) aims to analyze the influence of the
internal and external environment on the performance of SMEs in Croatia. The internal environment in
Dragnic's research with benchmarks includes business entity size, life cycle stages, technology and product
innovation, organizational autonomy, centralization and formalization, market role, and type/importance of
goals. Meanwhile, the external environment is based on a measure of the general state of the economy, sector,
and type of customer. The study results indicate that the Internal Environmental Factors and External
Environmental Factors have a significant influence on the Performance/Effectiveness of SMEs in Croatia. Thus,
it is the task of the SME actors to realize and maintain the internal environment and adapt, adjust and prepare for
the external environment, to support the progress of SMEs. The environment around the company, together with
conflicts between employees in a company/organization, is a common thing. Adaptation and handling of the
environment where Bank Askari is located in the task and responsibility of management in managing for the
advancement of organizational performance. Ghafoor et al. (2015) conducted a study to look at conflict
situations and their causes and possible solutions to improve the work environment in the Askari Bank
5. Analysis Of Conflict And Organizational Environment On Performance And Their Impact On ..
International Journal of Business Marketing and Management (IJBMM) Page 36
organization in Pakistan. The results of the study indicate that conflict has a significant effect on Organizational
Performance, as well as the Organizational Environment has an effect on Organizational Performance. The work
environment in which employees of a company work is a factor that determines their performance. Related to
this, Gitahi, et., al (2015) this study aims to determine the effect of the work environment on the performance of
bank employees in Nakuru City, Kenya. Using a stratified random sampling method and a questionnaire
instrument to a sample of 173 employees from banks in Kenya, the results obtained that the Physical
Environmental Factors had no significant effect on performance. Based on Gitahi's research, it can be said that
the existence of an organizational environment does not always have an impact on organizational performance.
Londo's research et al. (2016) suggests that human resources are an important element in organizations because
humans are the movers, actors, and determinants of the organization's running. Organizational environment,
commitment, and division of labour are problems that may arise in the company. The research was conducted to
know whether the organizational environment, commitment, and division of labour affect employee
performance. The research results that the organizational environment, commitment, and division of labour have
a significant influence either simultaneously or partially on the performance of employees at PT. Bank Sulutgo
Manado Head Office. Usman's research (2016) says that the work/organizational environment is divided into the
internal environment and the external environment, both of which can affect employee performance. The
organization's internal environment is often faced with mission, policy, organizational culture, information
systems, and individual differences of employees. In contrast, the external environment is labour, laws and
regulations, society, technology, and the economy. The research results that the organizational environment,
commitment, and division of labour have a significant influence either simultaneously or partially on the
performance of employees at PT. Bank Sulutgo Manado Head Office. Usman's research (2016) says that the
work/organizational environment is divided into the internal environment and the external environment, both of
which can affect employee performance. The organization's internal environment is often faced with mission,
policy, organizational culture, information systems, and individual differences of employees. In contrast, the
external environment is labour, laws and regulations, society, technology, and the economy. The research results
that the organizational environment, commitment, and division of labour have a significant influence either
simultaneously or partially on the performance of employees at PT. Bank Sulutgo Manado Head Office.
Usman's research (2016) says that the work/organizational environment is divided into the internal environment
and the external environment, both of which can affect employee performance. The organization's internal
environment is often faced with mission, policy, organizational culture, information systems, and individual
differences of employees. In contrast, the external environment is labour, laws and regulations, society,
technology, and the economy. Bank Sulutgo Manado Head Office. Usman's research (2016) says that the
work/organizational environment is divided into the internal environment and the external environment, both of
which can affect employee performance. The organization's internal environment is often faced with mission,
policy, organizational culture, information systems, and individual differences of employees. In contrast, the
external environment is labour, laws and regulations, society, technology, and the economy. Bank Sulutgo
Manado Head Office. Usman's research (2016) says that the work/organizational environment is divided into the
internal environment and the external environment, both of which can affect employee performance. The
organization's internal environment is often faced with mission, policy, organizational culture, information
systems, and individual differences of employees. In contrast, the external environment is labour, laws and
regulations, society, technology, and the economy.
Organizational Environment with Organizational Culture
The influence of the environment on organizational culture and how to manage the changes that arise,
of course, requires a fundamental shift in the mindset of all organization members. This includes changes that
focus on skills, knowledge, and behaviour. Traditional organizational management is no longer sufficient when
the world (corporate environment) has become more competitive and dynamic. So, to anticipate changes that
occur constantly, organizations must also make organizational changes to survive. These changes can be on a
continuum of small changes to organizational transformation. The basic foundation of change is a culture to be
willing and adapt.
Fitriah's research (2013) states that employee behaviour is inseparable from organizational culture.
Organization as an open system implies that the life of an organization is influenced by its environment, both
internal and external. The corporate environment is constantly changing, resulting in uncertainty, such as
changes in competition, technological leaps, political dynamics, demographic characteristics and increases in
income and social expectations. In other words, the organization becomes multiphase and complex.
Organizations are subject to external forces to control the necessary changes. Therefore, for an organization to
survive, every organization must find new ways to continue to change and develop amid global competition and
change.
6. Analysis Of Conflict And Organizational Environment On Performance And Their Impact On ..
International Journal of Business Marketing and Management (IJBMM) Page 37
Magsi's research (2018), the more urgent it is for organizations to implement environmental strategies
with organizational culture support. This research considers it necessary to conduct an empirical study to
examine the impact of corporate culture on environmental performance. Research findings indicate that
adaptability, mission, and consistency positively affect ecological performance. However, involvement does not
affect environmental performance. In addition, organizational culture as a latent variable strongly influences
environmental performance.
Organizational Environment with Organizational Competitiveness
Peter et al. (1996:52) explain that the company's internal environment is the company's resources that
will determine the company's strengths and weaknesses. These resources include human resources such as
experience, abilities, knowledge, skills, and judgments from all company employees, organizational resources
such as company processes and systems, including company strategy, structure, culture, material purchasing
management, production/operations, finance, research and development, marketing, information systems, and
control systems), and physical resources such as (plant and equipment, geographic location, access to materials,
distribution networks and technology). If the company can optimize these resources, then the three resources
above will give the company a sustained competitive advantage. Figure 2.2 below shows the route to be able to
maintain a competitive advantage (sustained competitive advantage)
Source: Peter Wright et al. Strategic Management: Concepts and Cases, 1996, p.52.
Figure 2.5
Route to Sustained Competitive Advantage
The research of Kuznetsova et al. (2017) aims to study the organization's external environment on the
market of medical services for the population of the Magnitogorsk Chelyabinsk region of Russia to ensure the
creation of Organizational Competitiveness. The study results reveal that external environmental factors enable
organizations to extract appropriate information for organizational development in the short and long term. This
proves that the corporate environment influences the Competitiveness of health service organizations.
The relevance of this research is due to the problem of providing and increasing the Competitiveness
of companies operating in the regional market of medical services, which is only possible by a continuous study
of market characteristics and external environmental factors and is an indispensable criterion for survival in a
competitive environment.
It is adapted, taking into account the specifics of medical organizations, forming a unified system that
facilitates a comprehensive assessment of the external environment in ensuring Competitiveness. This study
proves that the strategic analysis method applied can be used to analyze comparative Competitiveness and
formulate a strategic development plan to increase the Competitiveness of the Puskesmas. The research results
can be helpful for the leaders of medical organizations to ensure sustainable development and increase the
efficiency of economic activities in an external environment that has an ever-changing dynamic.
Organizational Performance with Organizational Competitiveness
The research of Guimaraes et al. (2017) explains that sustainable competitive advantage emerges as
an essential factor in the perception of the value of goods and services, which must be considered as an element
of competitive differentiation. This study aims to identify the relationship between sustainable competitive
advantage and organizational performance and to measure the relationship between environmental sustainability
and social responsibility as attributes of sustainable competitive advantage. The results show that the
construction of sustainable competitive advantage is an essential antecedent of organizational performance
because it highlights the fundamental characteristics for organizations to achieve positive economic
consequences.
Human
Resources
Organizational
Resources
Physical
Resources
Sustainable
Competitive
Advantage
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International Journal of Business Marketing and Management (IJBMM) Page 38
Hosseini's Research et., al (2018) aims to identify the elements of Competitiveness in new product
development at Toos Niroo technical company in Iran. The study results prove that Organizational Performance
as measured by quality, efficiency, innovation, and accountability has a positive and significant relationship
with Company Competitiveness as a new product development strategy.
Research by Akram, et., al (2018) explores the effect of organizational information technology (IT)
capabilities in determining organizational performance and sustainable competitive advantage. Building on a
resource-based and knowledge-based view of an enterprise, this study proposes a theoretical framework. Within
this framework, organizational IT capabilities are theorized to strengthen organizational performance and
sustainable competitive advantage, directly and indirectly, through management capabilities. The research
findings confirm that organizational IT capabilities significantly affect organizational performance and
sustainable competitive advantage. In addition, corporate knowledge management capabilities partially mediate
the relationship between IT capabilities and outcomes (i.e.,
The conceptual research framework is an integral part of research as the basis for the roadmap of the
research process. The discussion of the conceptual research framework is used as a guide in carrying out the
stages of research in a sequential, orderly, consistent manner to make it easier to understand the flow of thought
from the research carried out.
Based on theoretical studies as well as empirical studies such as the explanation in the previous
chapter, as reference materials/sources, references and instructions related to the research carried out, the
framework for the thought process of this research can be made as follows:
Figure 1. Conceptual Framework
III. Method
This research design was carried out quantitatively and qualitatively, commonly called mixed-method
research, which combines quantitative methods with qualitative methods (Creswell, 2015: 5). Mixed method
research guides the stages of collecting and analyzing research data as a methodology. The combination of the
two methods is used during the research process. Mixed method research focuses on collecting, analyzing, and
combining qualitative and quantitative data in one or a series of studies. So, in essence, using quantitative and
qualitative approaches together (combined) can provide a better understanding of the research problem than
being used separately. In this study, the Mix Method Sequential Exploratory model was used. The experimental
design is carried out in two phases or successive structures. Quantitative data has been obtained first, then
continued with the qualitative phase. In this design, the results of quantitative data analysis are used to help
determine the focus on the qualitative stage. This research design aims to describe/explain specific
characteristics and behaviours of objects/subjects, relevant research groups/populations. They are also know
how big the relationship between research variables and to find out specific predictions that might occur.
Through this research, researchers want to understand how significant the relationship/influence between
exogenous variables on endogenous variables is. This type of research conducts data collection activities
obtained from respondents as samples representing the relevant population for a specific time/time.
Data collection on this study uses a survey technique conducted by distributing questionnaires to
respondents as a sample of the research population. Furthermore, the data or information obtained is processed
using the SEM (Structural Equation Modeling) statistical method using the SmartPLS (Partial Least Square)
software as a data analysis tool. This research is explanatory research that aims to test a theory or hypothesis to
Organizational
Conflict
Organizational
Performance
Organizational
Environment
Organizational
Competitiveness
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strengthen or reject a thesis or research hypothesis that has existed before (previous study). Singarimbun &
Effendi (1995:4) define explanatory research as explanatory research that highlights causal relationships
between research variables and tests hypotheses that have been formulated previously.
The sample of this study is a representative/representation of all employees in each Bureau of the
Regional Secretariat of East Java Province. Determination of the number of samples is based on calculations
with the formula loving with an error rate of 5%, with a population of 520 people, as follows:
) )
)
226 people
The sampling distribution of each bureau of the Secretariat of East Java Province was carried out
based on the percentage value of the number of samples obtained (226 people) compared to the existing
population (520) = 226/520 received 0.435.
Table 1. Total Population and Research Sample
No Agency Name
Population
(Number of
ASN)
Sample
1 Bureau of Government Administration and Regional
Autonomy
38 17
2 Social Welfare Administration 103 45
3 Legal Bureau 40 17
4 Bureau of Economics 52 23
5 Bureau of Procurement of Goods/Services 37 16
6 Development Administration Bureau 32 14
7 Organization Bureau 38 17
8 General Bureau 116 50
9 Bureau of Public Relations and Protocol 64 28
Total 520 226
IV. Result
The Effect of Organizational Conflict on Organizational Performance in the Regional Government of
East Java Province
Based on the statistical analysis results to examine the effect of organizational conflict variables on
organizational performance within the local government of East Java Province, it shows the path coefficient
value of 0.039 with a Tstatistic value of 0.754. These results indicate that organizational conflict does not affect
organizational performance within the local government of East Java Province.
The Effect of Organizational Conflict on Organizational Competitiveness in the Regional Secretariat
of East Java Province
Based on the statistical analysis results to examine the effect of organizational conflict variables on
organizational Competitiveness in the Regional Secretariat of East Java Province, the path coefficient value is
0.062 with a Tstatistic value of 1.473. These results indicate that organizational conflict has no effect on
organizational Competitiveness within the Regional Secretariat of East Java Province.
9. Analysis Of Conflict And Organizational Environment On Performance And Their Impact On ..
International Journal of Business Marketing and Management (IJBMM) Page 40
The Influence of Organizational Environment on Organizational Performance in the Regional
Secretariat of East Java Province
Based on the statistical analysis results to examine the effect of organizational environmental
variables on organizational performance within the Regional Secretariat of East Java Province, the path
coefficient value is 0.113 with a Tstatistic value of 2.218. These results indicate that the organizational
environment affects organizational performance within the Regional Secretariat of East Java Province.
The Influence of Organizational Environment on Organizational Competitiveness in the Regional
Secretariat of East Java Province
Based on the statistical analysis results to examine the effect of organizational environmental
variables on organizational Competitiveness in the Regional Secretariat of East Java Province, the path
coefficient value is 0.169 with a Tstatistic value of 2.549. These results indicate that the corporate environment
affects the organization's Competitiveness in the Regional Secretariat of East Java Province.
The Effect of Organizational Performance on Organizational Competitiveness in the Regional Secretariat
of East Java Province
Based on the statistical analysis results to examine the effect of organizational performance variables
on corporate Competitiveness in the Regional Secretariat of East Java Province, the path coefficient value is
0.578 with a Tstatistic value of 6.889. These results mean that organizational performance affects corporate
Competitiveness within the Regional Secretariat of East Java Province.
V. Conclusion
1. Organizational conflict is not influenced by organizational performance within the Regional Secretariat of
East Java Province.
2. Organizational conflict is not affecting the Competitiveness of organizations within the Regional Secretariat
of East Java Province
3. Organizational environment influences organizational performance within the Regional Secretariat of East
Java Province.
4. Organizational environment affects organizations' Competitiveness within the Regional Secretariat of East
Java Province.
5. Organizational performance affects organizations' Competitiveness within the Regional Secretariat of East
Java Province.
6. There are 3 (three) dominant factors influencing the creation of organizational Competitiveness with its
implementation strategy, as follows:
a. Organizational environment, with implementation strategy:
1) Prepare and create an internal environment by improving the quality of the components in it, such
as mission, systems, employee competencies, facilities (infrastructure), solid management with
good leadership,
2) Prepare and anticipate the influence of the external environment, such as adaptation to the
developments and demands of the digital era, with reliable management, system and operator
capabilities.
b. Organizational culture, with implementation strategy:
1) Improving the work culture of individual employees (discipline, professional, independent and
competency development).
2) Improvement of group/unit/bureau work culture (cooperation and kinship, application of reward
and punishment, monitoring and evaluation, work targets and targets, coordination and
integration, management support and motivation.
c. Organizational performance, with implementation strategy:
1) Employee Competency Improvement
2) Setting targets and achieving performance targets and their evaluation
3) Performance measurement mechanism
4) Achievementeffectiveness, efficiency, adaptability
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