AN EVALUATIVE STUDY OF HUMAN RESOURCE TRAINING PROGRAMS IN AN ORGANISATION To study the effect of various training programs and training methods on the efficiency of top level management employees in Airports Authority of India at Maharana Pratap Airport, Udaipur. for more details please visit www.iicecollege.com

1. BY : ANOOP KUMAR
MBA SEM (IV)
REG. NO.-520954505
1

2. TRAINING
Training is an organized activity for
increasing the knowledge and skill of
people for some definite purpose. It
involves systematic procedure for
transferring technical know–how to
employees, so as to increase their
knowledge and skill for doing specific
jobs with efficiency. 2

3. Need for Training
•To meet the technological changes;
• For improving knowledge and skills;
•To meet the customer satisfaction;
•To increase productivity;
•To motivate the employees;
•To promote the people;
•To meet the competition;
•Safety purpose;
•Retaining the employees.
3

4. Benefits of Training
For Organization
•Productivity improvement
•Increase Efficiency
•Stable Workforce
•Safety Aspects Fulfillment
•Less Supervision
•Proper Utilization of Resources
•Better Management 4

5. For Employees
Skills Improvement
Job Satisfaction
High Morale
Promotional aspect
Behavioral Change
Increased Efficiency
5

6. Training Programmes Organized at
M.P. Airport Udaipur
1. Refresher Course
This course is conducted for the top level management
(Air Traffic controllers) to update their knowledge
regarding the latest developments in operating
procedures and discussion on latest circulars and it is
conducted every year.
2. AVSEC (Aviation Security Training )
It is an annual training. It is must for all staff working at
M.P. Airport Udaipur and related to security procedures,
circulars which are issued by BCAS ( Bureau of Civil
Aviation Security) to ensure safety and security of
property, personnel working for aviation.
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7. Aviation Safety Week
It is organized to increase the awareness of
safety and security procedures by conducting
seminars, essay writing and slogan writing.
Vigilance Awareness Week
It is conducted to make aware of security norms,
to take honesty oath and to be more vigilant
around the environment to avoid any incident.
Hindi Fortnight
Training of Hindi speaking and writing is given to
Hindi & non Hindi speaking employees at M.P.
Airport, Udaipur by organizing competitions,
essay writing, dictation, poem recitation and
distributing books. 7

8. Bird Hazard Training
It is organized by NIAMAR. Few selected (nominated) top
level management executives participate in this training
organized at New Delhi. It is basically to make aware of the
hazard of bird activity and it’s prevention measures. It is
STP (Standard training Package) of 7 days.
AIMS (Automated Information Management System)
A training program of two days was conducted for all top
level management personnel to improve their efficiency of
working; which is very useful for preparing chartered and
scheduled airlines billing.
Internal Audit Certification Training
This is conducted by ICS (International Certification
Services) company and sponsored by M.P. Airport,
Udaipur. Total 20 top level management personnel
participated and company declared them internal auditors
so that they can conduct the internal audit. 8

9. OBJECTIVES
•To study the effect of various training programs and
training methods on the efficiency of top level
management employees in Airports Authority of India
at Maharana Pratap Airport, Udaipur.
•To analyze the attitude and opinion of the executives
towards the training and development program and to
assess the views on policies and practices associated
with the administration of training of the top level
management executives in Airports Authority of India
at Maharana Pratap Airport, Udaipur.
•To study the various programs organized and training
methods used at Maharana Pratap Airport, Udaipur.
9

10. Hypothesis
The rise of air traffic at the rate of 20% annually
is coped up by training and practices followed
at Maharana Pratap Airport Dabok, Udaipur
(Airports Authority of India ) with the given
resources in terms of man, material,
technology, and infrastructure. The training &
Development Program at Maharana Pratap
Airport Dabok, Udaipur (Airports Authority of
India) is effective. The employees are satisfied
with training program and policies of
organisation.
10

11. Scope of Study
This project pertains to the study of
theoretical & practical aspect of training.
The research comprises of the view of the
top level executive of Air Traffic
Controllers, Air Navigation and
Communication, Fire Fighting , Terminal
Management, Personnel& Administration,
Finance, Engineering (Electrical &Civil)
Airport Security at Maharana Pratap
Airport, Dabok, Udaipur (Airports
Authority of India).
11

12. RESEARCH METHODOLOGY AND ANALYSIS
1. Is training program necessary?
Number of Responses Percentage %
a) Yes 20 100
b) No 00 00
Total 20 100
Therefore according to survey at M.P. Airport, Udaipur 100%
executives feels that training programs are necessary.
Yes % No %
12

13. 2. Are you satisfied with present training policy?
Number of Responses Percentage%
a) Yes 13 65
b) No 07 35
Total 20 100
Therefore,65% of executives satisfied with the present training
policy and only 35% are not satisfied.
Yes %
No %
13

14. 3. What is the basic need of training?
Number of Responses Percentage %
a) Increasing
Productivity
00 00
b) Improve Quality 04 20
c) Improve Knowledge
16 80
& Skill
d) Obsolescence
Prevention
00 00
Total 20 100
Thus majority of people believe training is necessary for
improving knowledge & skill.
Imp Quility
Imp.Knowldg
14

15. 4. Training has helped in enhancing:
Number of Responses Percentage%
a) Knowledge 01 05
b) Skills 06 30
c) Performance on job 13 65
d) Behavior 00 00
Total 20 100
Therefore,30% of them said that training has helped them in
enhancing their skill on job, whereas 65% say helped to enhance on
job performance
Knowledge
Skills
Performance
15

16. 5. Training Programs are conducted on:
Number of responses Percentage%
a) Periodical basis 12 60
b) Need Basis 08 40
Total 20 100
Therefore 60% executives said that training is imparted on
periodical basis.
Need
Periodical
16

17. 6. How many training programs you have attended in last 5 years?
Number of Responses Percentage%
a) Nil 00 00
b) 1-2 10 50
c) 3-4 05 25
d) 5 or more 05 25
Total 20 100
Therefore majority of them attended 1 to 2 training programs in last
five years and equal percentage of them have attended 3 to 4 and 5 or
more training programs.
1-2 Year
3-4 Years
5Year or more
17

18. 7. What training programs you prefer more?
Number of responses Percentage%
a) On the job training 10 50
b) Off the job 01 05
c) Both 09 45
Total 20 100
Hence 50% executives prefer on the job training, 45% executives
prefer both types of training and least i.e. 05% prefer off the job
training.
On the job
training
Off the job
training
both
18

19. 8. Which type of trainer do you prefer?
Number of Responses Percentage%
a) Internal Trainer 09 45
b) External Trainer 11 55
Total 20 100
Therefore 55% executives prefer external trainer.
Intrl.trainer
extrnl trainer
19

20. 9. To what extent these programs are useful for development of
your area of responsibility?
Number of Responses Percentage %
a) To large extent 12 60
b) To some extent 08 40
c) To little extent 00 00
Total 20 100
Thus, majority of executives, i.e. 60%, are of opinion that training
helps to a large extent in their area of responsibility.
Large extent
Some extent
20

21. 10. Do you think training programs are motivating factor?
Number of Responses Percentage %
a)Yes 20 100
b) No 00 00
Total 20 100
Therefore, all of them are of the opinion that training is a
motivating factor.
Yes
21

22. 11. Are your assessing authorities just and impartial?
Number of Responses Percentage %
a) Yes 18 90
b) No 02 10
Total 20 100
Thus, there is an 90 % opinion that assessing authority is just
and impartial.
Yes
No %
22

23. 12. Do you think training policy is periodically reviewed?
Number of Responses Percentage %
a) Yes 17 85
b) No 03 15
Total 20 100
Therefore, 85 % of them say that training policy is periodically
reviewed and the rest 15% say no.
Yes
No %
23

24. 13. How often formal evaluation is done?
Number of Responses Percentage %
a) Immediate after
Training
09 45
b) Some months after
Training
11 55
total 20 100
Therefore, 55% of them said that a formal evaluation is done
immediately after training.
Immediate after
traing
Some months after
traing
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25. 14. Does management systematically analyze employees training needs?
Number of Responses Percentage %
a) Yes 10 50
b) No 10 50
Total 20 100
Thus, 50% of executives say that the management systematically
analyzes training needs.
Yes %
No %
25

26. 15. Have you submitted any training report after completion of the
Number of Responses Percentage %
training?
a) Yes 13 65
b) No 07 35
Total 20 100
A majority i.e. 65% of the executives said that they have submitted
training reports after completion of the training.
Yes %
No %
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27. 16.What mode of training is more effective?
Number of Responses Percentage %
a)Audio 00 00
b)Video 00 00
c) Audio & Video 20 100
Total 20 100
100% executives feel that training is more effective, if it is
conducted by Audio Visual aids.
Audio & vedio
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28. 17. Existing training system at Maharana Pratap Airport require any
Number of Responses Percentage %
improvement?
a) Yes 16 80
b) No 04 20
Total 20 100
An 80% of Maharana Pratap Airport executives feel a requirement
Yes %
No %
of change of present training system.
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29. 18. Is sufficient training given at Maharana Pratap Airport, Udaipur?
Number of Responses Percentage %
a) Yes 8 40
b) No 12 60
Total 20 100
60% of executives at M.P. Airport Udaipur say that sufficient training
is not imparted at station level.
Yes %
No %
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30. 19. What type of training is more important?
Number of Responses Percentage %
a) Generic 04 20
b) Specific 16 80
Total 20 100
80 % of executive at M.P. Airport Udaipur feels that, specific training
should be imparted at station level.
Yes %
No %
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31. 20.Do you think present training system is helpful in
Number of Responses Percentage %
job rotation?
a) Yes 16 80
b) No 04 20
Total 20 100
Thus, 80% of executives say present training system is helpful in job
rotation.
Yes %
No %
31

32. 21. Do you think present training system equips and exposes the top level
executive to gain the visionary approach required at top level?
Number of Responses Percentage %
a) Yes 12 60
b) No 08 40
Total 20 100
60 % top level executives at Maharana Pratap Airport, Udaipur say
that present training system equip and exposes them to gain
visionary approach .
Yes %
No %
32

33. 22. Do you think present training system is able to cope up with
the annual increase in air traffic at Maharana Pratap Airport, Udaipur.
Number of Responses Percentage %
a) Yes 13 65
b) No 07 35
Total 20 100
65 % of top level executives at Maharana Pratap Airport, Udaipur feel
that present training system can cope up with the annual increase of
air traffic.
Yes %
No %
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34. 23. Are available resources and infrastructure sufficient to cope up with
20% annual increase of air traffic at Maharana Pratap Airport, Udaipur?
No. Responses Percentage%
a) Yes 16 80
b) No 02 10
c) Can’t say 02 10
Total 20 100
80% executives feel that available resources are sufficient to cope up
the annual rise of air traffic at Maharana Pratap Airport, Udaipur.
Yes %
No %
Cann't say
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35. CONCLUSIONS
•All the executives think training is necessary in
organization;
•Most of the executives have achieved proficiency in
their work areas by attending the various training
programs;
•There is lack of formal system of recording the
feedback of training program to assert whether training
has served its purpose or not;
•Most of the executives prefer both on the job training
and external trainer
• All the executives feel training is motivating and more
effective if it is imparted by Audio video means.
•Majority of the executives at Maharana Pratap Airport,
Udaipur feel that present training system should be
specific one. 35

36. •60% of executives at Maharana Pratap Airport, Udaipur
feel that present training system is helpful in job rotation
and provides visionary approach to deal with the
problems and equips and exposes them for more
responsibilities;
• Responses of question no 22,& 23 shows that present
training system of training and resources are sufficient to
handle the rise of 20% annual air traffic at Maharana
Pratap Airport, Udaipur.
In the end, to conclude, the hypothesis taken has turned
out to be partially right. From the survey, it has been found
that the executives are satisfied with the present training
programs and policies and effectiveness of imparted
training.
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37. RECOMMENDATIONS
1. It would be better to ascertain the views and the
interest of employees before they are nominated to any
training program;
2. Superiors should adopt an encouraging attitude by
taking more interest in development of their subordinates
and should identify individual’s problems areas by
detailed study;
3. There should be homogeneous selection of
participants from same discipline and educational
background;
4. Training should be given as per the organizational
requirements;
5. All employees should be trained so that there
should be over all development of employees;
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38. 6. Top authority should assess the net worth of training
program and better environment should be provided to
the trainees;
7. Skilled and neutral supervisor should be made in
charge of training program;
8. More training program should be conducted so that
more number of trainees can participate to reduce the
dissatisfaction, complaint and grievances;
9. Support of top management should be present;
10. Training regarding safety procedures, bird hazard
should be given more;
11. Pre course material should be made available to the
trainee so that he can get an over view of the training
program;
12. Feedback after training should be analyzed
effectively to improve the system.
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39. LIMITATIONS
•The study is limited in terms of its respondents. Only 20
respondents could be arranged for responses.
• The research study is limited to one organization.
•Time was a big constraint so more time could not be
devoted to individual respondents.
• The research material available was not sufficient. If
there was more research material available various
aspects of training could be covered.
• Due to unwillingness of providing any information, the
respondents filled the questionnaire casually which
might have affected the conclusions.
• The busy schedule of respondents also makes the
collection of information a difficult one.
• The bias and hesitations of respondents affect the
analysis of the survey in a significant manner.
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