Stress Management -A Study on Airport Authority of India Employees for more details please visit www.iicecollege.com

1. Project Report
Stress Management -A Study on Airport
Authority of India Employees at Udaipur
Airport
Submitted by:
Mrs. Moly Joseph
Roll No: 520929620

2. The Airports Authority of India (AAI) was constituted by an Act of
Parliament and came into being on 1st April 1995 by merging
erstwhile National Airports Authority and International Airports
Authority of India. The merger brought into existence a single
organization entrusted with the responsibility of creating, upgrading,
maintaining and managing the civil aviation infrastructure both on the
ground and air space in the country.
Airports Authority of India (AAI) manages a total of 125 Airports,
which include 11 International Airports, 08 Customs Airports, 81
Domestic Airports and 25 Civil Enclaves at Defence Airfields. AAI also
provides Air Traffic Management Services (ATMS) over entire Indian
Air Space and adjoining oceanic areas with ground installations at all
Airports and 25 other locations to ensure safety of Aircraft operations.

3. The AAI employs 120 employees in the various departments at
Udaipur Airport under the Airport Director.
The departments are:
•Air Traffic Control (ATC),
•Aerodrome Rescue & Fire Fighting Services,
•Communication & Navigation Services,
•Engineering (Civil & Electrical)
•Personnel & Administration,
•Finance & Accounts,
•Terminal Management, and
•Equipment.

4.  Design, development, operation and maintenance of international and
domestic airports and civil enclaves.
•Control and management of the Indian airspace extending beyond the
territorial limits of the country, as accepted by ICAO.
•Construction, modification and anagement of passenger terminals.
• Development and management of cargo terminals at international and
domestic airports.
•Provision of passenger facilities and information system at the passenger
terminals at airports.
• Expansion and strengthening of operation area, viz. Runways, Aprons,
Taxiway etc.
•Provision of visual aids.
•Provision of Communication and Navigation aids, viz. ILS, DVOR, DME,
Radar etc.

5. COLLECTION OF DATA
Primary Data
Primary data was collected through personal
interview of AAI employees & P&A departments
Secondary Data
The source of secondary data was mainly
Journals, Press releases, Magazines,
Books, and ,Internet

6. The present study is an attempt to understand the levels of stress and
the cumulative effect of stress on employees with special reference to
the Airports Authority of India.
The AAI being a public sector undertaking has a responsibility to the
nation and is answerable to the Government of India. Large
investments have been made at the airport to give the better facilities to
the travelling public and the efficient and safe functioning of the
airport depends on the efficient performance of the employees of the
AAI.
The AAI provides many incentives and facilities to its employees for
efficient performance and it will help the organization to identify any
cause/s that negatively impacts upon the performance of its employees
so that such causes can be appropriately addressed.

7. To find out the levels of stress among the
employees of Airports Authority of India at all
levels in various departments and in different
age groups.

8. 6.66
Stress Level of Employees
16.66
20
46.66
10
50
45
40
35
30
25
20
15
10
5
0
Lowest Low Moderate High Highest
%age of respondent
Clearly 46.66 % of employees feel high stress at work & 6.66 % feels
lowest stress at work.

9. 43.33
6.66
16.66
23.33
10
50
45
40
35
30
25
20
15
10
5
0
Underpaid More working Hours Work Environment Job Security,
Pension
Organizational
Policies
%age of Respondent
43.33 % employees feel that the primary cause of stress is the feeling
of being underpaid & 6.66 % Employees feel more working hours is
that cause of stress.

10. 23.33
50
16.66
60
50
40
30
20
10
50 % of employees draw a per month salary between 10 – 15 K
& 10% draw more than 20K.
10
0
8 – 10 K 10 – 15 K 15 – 20 K More Than 20 K
Percentage
Per Month Salary

11. 26.66
53.33
Opinion
13.33
6.66
0
60
50
40
30
20
10
0
Not at all Generally not Partially TRUE Very True
%age of respondent
53.33 % -generally not for above question & 6.66% -True

12. 3.33 3.33
30
56.6
6.66
60
50
40
30
20
10
0
Opinion
Not at all Generally not Partially TRUE Very True
%age of respondent
56.6 % of employees feel that too many people expect too much from
them & 3.33 % feels not at all or generally not.

13. 60
50
40
30
20
10
50% -partially feel overwhelmed with work in their present role
3.33 % -not at all.
3.33
10
36.66
50
0
0
Not at all Generally not Partially TRUE Very True
%age of Respondent
Opinion

14. Satisfactory-63.33 % of employees
Excellent-3.33 of employees

15. 3.33
6.66
Opinion
26.66
3.33
0
30
25
20
15
10
5
0
Excellent V.Goood Satisfactory Poor V.Poor
%age of Respondent
26.66 % s- satisfactory & 3.33 % -excellent & 3.33 -Poor.

16. %age of respondent
23.33, 23%
76.66, 77%
76.66 % employees are not looking for new job & 23.33 % is looking
for new jobs.
Yes
No

17. 30
Opinion
63.33
6.66 6.66
70
60
50
40
30
20
10
0
Money Appreciation Less working Hours Others
%age of respondent
63.33 % -Appreciation ,6.66% less working hours.

18. Techniques
60 % -Music
3.33 % -Other methods
30
60
6.66
3.33
70
60
50
40
30
20
10
0
Meditation Music Yoga Others
%age of Respondent

19. • Time Management
• Compensatory offs for overtime.
• Community Centre for recreation
• Leave Travel Concession.
• Feed-back mechanism

20. The main problem areas & reasons for stress
Long Working Hours
Due to the urgency of work and shortage of trained manpower employees
are required to work extra hours to meet the specific targets .
Operational staff working in shifts is most affected as they have to some
times report as early as 5 am and sometimes stay up to midnight to attend
to flights.
Target Pressure:
Operational staff they have tough target pressure to ensure that all services
are facilitated safely and expeditiously .Any inadvertent lapse could lead to
monetary loss as well as affect career progression .
Multitasking:
Officials are assigned multiple like the ATCO who is also responsible RNFC
billing and issue of security passes and Airside Driving Permits. This is a
cause for stress.

21. If the employees are stressed there would be less productivity.
Schemes may be devised to recognize and reward the talents of
employees so that the employees are motivated and work to their
full efficiency.
Employees should also be given other benefits such as loans for
higher studies .
The organization should involve employees also in important
decisions taken by the company .

22. Eustress is a positive & desirable form
of stress. It can be defined as stress that
is healthy or gives one a feeling of
fulfillment.
Thank You