Culture and ethics explain more about a team's success and failure than most other factors, but as size of team and complexity of environment weigh in, guidance is decisive.
Using future scenarios is a valuable complement to the strategy and strategic thinking process....these two presentations aim to provide a high-level overview of the approach and potential value to be gained
With a solid strategic plan, companies can be proactive rather than merely reacting to situations as they arise. Being proactive enables organizations to keep up with the ever-changing trends in the business and always stay one step ahead of the competition.
Culture and ethics explain more about a team's success and failure than most other factors, but as size of team and complexity of environment weigh in, guidance is decisive.
Using future scenarios is a valuable complement to the strategy and strategic thinking process....these two presentations aim to provide a high-level overview of the approach and potential value to be gained
With a solid strategic plan, companies can be proactive rather than merely reacting to situations as they arise. Being proactive enables organizations to keep up with the ever-changing trends in the business and always stay one step ahead of the competition.
Strategy discussions often fail to distinguish between making a usable strategy and using it once it is made. Resolving the confusion requires aligning the multiple perspectives and vocabularies that key players bring with them.
A Strategic Financial Response
In 2015 or 2014 or 2020 to “win” at the market one needs to be strategic about how they do it. There are many ways this can be done. One can be Modern Portfolio Theory (MPT).
1Chapter 11Pick 4 topics and discusstalk about the topics. .docxhyacinthshackley2629
1
Chapter 11
Pick 4 topics and discuss/talk about the topics. No plagiarism will use checker tool. Due in 24 hours. Please highlight each topic. Word count 100 words each topic no less. Please put what chapter it is on. Please no repeating in sentences and make it easy to read and understand.
Terminology:
Champion
Change Theory
Continuous Improvement
Coproduction
Credo
Customer-centric
Direct Competition
General Competition
Indirect Competition
Mission
Problem Statement
Resource Viewpoint
Service Guarantee
Service Mission and Service Vision
Service Process Implementation
Service Strategy
Silo
Strategic Service System
Strategy
SWOT Analysis
Vision
“Failing to plan is planning to fail.”
“Service doesn’t just happen; it must be planned. You need a strategy.”
220 Chapter 11 Strategic Planning for Service
Th is chapter focuses on strategic planning for service. It is divided into three parts:
■ Introduction to Service Strategy
■ Analyzing Position and Market
■ Integration: Implementing a Service Strategy
In the fi rst section, the premise of strategy is introduced as it relates to hospitality
management and a foundation is established. Th e second section discusses the internal
and external evaluations of the SWOT analysis in an eff ort to analyze the position and
the market environment. Th e fi nal section covers writing objectives and implementation
of the strategy.
Introduction to Service Strategy
STRATEGY DEFINED
Th e science of strategy can be quite complex. Numerous books, courses, and even
college majors are devoted to this subject. Consultants and professionals devote
entire careers to the study of the topic. As complex as it may be, it is also a very basic
concept at its roots. Simply put, a strategy is a calculated plan to achieve a common,
chosen objective. Th is defi nition sounds simple. However, each word and phrase has
distinct meaning. Let’s dig more deeply into the three main facets of strategy.
CALCULATED PLAN
We aim to develop a strategy through methodical means, to structure a well-thoughtout
plan with direction. Th is is anything but ad hoc. It involves self-analysis and external
input to make the best possible plan with the information available. Any and all
progress will be monitored and revised as needed.
COMMON, CHOSEN
Th e framework is agreed upon and supported at all levels of the business. Everyone
is made aware of the plan, the direction, and the commitment involved to get to the
objective. Upper-level management supports low-level management and line staff in
all of their eff orts. Everyone is working together.
OBJECTIVE
Th e desired outcome may vary greatly in nature and scope based on the organization
and the goals, but it is always present. Objectives ultimately help to achieve goals.
Most objectives involve a plan for improvement. Some examples of aggressive objectives
include being known as having the absolute best service or gaining market share.
Strategy
A calculated plan to
achieve a common,
chosen object.
Reframing Requirements: A Strategic Approach to Requirement Definition, with ...Jake Truemper
This talk will focus on redefining the way we talk about requirements today. Whether you are an up-stream decision maker, or a down-stream delivery expert, “requirements” are a frustration. Either you don’t get what you asked for, and are constantly battling budget and time crisises, or you are dealing with demands that simply don’t make sense. This talk will offer you a new approach to requirement definition that will end in faster delivery time and greater revenue gains both short-term and long-term.
Ongoing debates about strategy versus execution continue mainly because the meaning of each term is fought over while also being incorrectly overgeneralized. But when the term Execution is properly understood, it's not so easy to casually throw it around.
Is Strategic Planning really worth the effort? And is it needed in all types and sizes of organizations? We demonstrate 3 ways that Strategic Planning improves business performance and provide tips on how to use effectively.
PATRI Framework For Scaling Social Impact - Rizwan TayabaliRizwan Tayabali
Comprehensive DIY Framework to help non-profits and social enterprises to scale their impact. The PATRI Framework takes you through each step of the scaling process, from defining vision to rolling out your solution at scale. Each stage is presented as a step-by-step flow, with guidelines to help you address each aspect of solution design and operational readiness culminating in an internal scaling plan, and a formal proposal for raising funds or support for your scaling ambitions.
This simple Toolkit will help any Managers / Leaders to Drive Change. The toolkit is a basic thought process/framework which will help the leaders to think holistically and give some clear direction, clarity, and action leading to results. A toolkit which is easy to comprehend and use.
Strategic structures for aligning Cooperation_the Enterprise.pdfMalcolm Ryder
A comparison of four different organizational models for co-operative pursuit of goals. Emphasis is on distinguishing "enterprise" as a specific configuration rather than as a catch-all synonym for "business".
Inclusion is the Equity of Diversity 04.19.23.pdfMalcolm Ryder
In a society that contains multiple cultures, the ideas of multi-culturalism and diversity appear to be the same goal, but social behaviors have their own systems outside of culture that predispose inclusion or exclusion at any level of community. This description navigates and categorizes the constellation of terms and dynamics presumed to characterize equitable inclusivity in a heterogeneous culture.
Strategy discussions often fail to distinguish between making a usable strategy and using it once it is made. Resolving the confusion requires aligning the multiple perspectives and vocabularies that key players bring with them.
A Strategic Financial Response
In 2015 or 2014 or 2020 to “win” at the market one needs to be strategic about how they do it. There are many ways this can be done. One can be Modern Portfolio Theory (MPT).
1Chapter 11Pick 4 topics and discusstalk about the topics. .docxhyacinthshackley2629
1
Chapter 11
Pick 4 topics and discuss/talk about the topics. No plagiarism will use checker tool. Due in 24 hours. Please highlight each topic. Word count 100 words each topic no less. Please put what chapter it is on. Please no repeating in sentences and make it easy to read and understand.
Terminology:
Champion
Change Theory
Continuous Improvement
Coproduction
Credo
Customer-centric
Direct Competition
General Competition
Indirect Competition
Mission
Problem Statement
Resource Viewpoint
Service Guarantee
Service Mission and Service Vision
Service Process Implementation
Service Strategy
Silo
Strategic Service System
Strategy
SWOT Analysis
Vision
“Failing to plan is planning to fail.”
“Service doesn’t just happen; it must be planned. You need a strategy.”
220 Chapter 11 Strategic Planning for Service
Th is chapter focuses on strategic planning for service. It is divided into three parts:
■ Introduction to Service Strategy
■ Analyzing Position and Market
■ Integration: Implementing a Service Strategy
In the fi rst section, the premise of strategy is introduced as it relates to hospitality
management and a foundation is established. Th e second section discusses the internal
and external evaluations of the SWOT analysis in an eff ort to analyze the position and
the market environment. Th e fi nal section covers writing objectives and implementation
of the strategy.
Introduction to Service Strategy
STRATEGY DEFINED
Th e science of strategy can be quite complex. Numerous books, courses, and even
college majors are devoted to this subject. Consultants and professionals devote
entire careers to the study of the topic. As complex as it may be, it is also a very basic
concept at its roots. Simply put, a strategy is a calculated plan to achieve a common,
chosen objective. Th is defi nition sounds simple. However, each word and phrase has
distinct meaning. Let’s dig more deeply into the three main facets of strategy.
CALCULATED PLAN
We aim to develop a strategy through methodical means, to structure a well-thoughtout
plan with direction. Th is is anything but ad hoc. It involves self-analysis and external
input to make the best possible plan with the information available. Any and all
progress will be monitored and revised as needed.
COMMON, CHOSEN
Th e framework is agreed upon and supported at all levels of the business. Everyone
is made aware of the plan, the direction, and the commitment involved to get to the
objective. Upper-level management supports low-level management and line staff in
all of their eff orts. Everyone is working together.
OBJECTIVE
Th e desired outcome may vary greatly in nature and scope based on the organization
and the goals, but it is always present. Objectives ultimately help to achieve goals.
Most objectives involve a plan for improvement. Some examples of aggressive objectives
include being known as having the absolute best service or gaining market share.
Strategy
A calculated plan to
achieve a common,
chosen object.
Reframing Requirements: A Strategic Approach to Requirement Definition, with ...Jake Truemper
This talk will focus on redefining the way we talk about requirements today. Whether you are an up-stream decision maker, or a down-stream delivery expert, “requirements” are a frustration. Either you don’t get what you asked for, and are constantly battling budget and time crisises, or you are dealing with demands that simply don’t make sense. This talk will offer you a new approach to requirement definition that will end in faster delivery time and greater revenue gains both short-term and long-term.
Ongoing debates about strategy versus execution continue mainly because the meaning of each term is fought over while also being incorrectly overgeneralized. But when the term Execution is properly understood, it's not so easy to casually throw it around.
Is Strategic Planning really worth the effort? And is it needed in all types and sizes of organizations? We demonstrate 3 ways that Strategic Planning improves business performance and provide tips on how to use effectively.
PATRI Framework For Scaling Social Impact - Rizwan TayabaliRizwan Tayabali
Comprehensive DIY Framework to help non-profits and social enterprises to scale their impact. The PATRI Framework takes you through each step of the scaling process, from defining vision to rolling out your solution at scale. Each stage is presented as a step-by-step flow, with guidelines to help you address each aspect of solution design and operational readiness culminating in an internal scaling plan, and a formal proposal for raising funds or support for your scaling ambitions.
This simple Toolkit will help any Managers / Leaders to Drive Change. The toolkit is a basic thought process/framework which will help the leaders to think holistically and give some clear direction, clarity, and action leading to results. A toolkit which is easy to comprehend and use.
Strategic structures for aligning Cooperation_the Enterprise.pdfMalcolm Ryder
A comparison of four different organizational models for co-operative pursuit of goals. Emphasis is on distinguishing "enterprise" as a specific configuration rather than as a catch-all synonym for "business".
Inclusion is the Equity of Diversity 04.19.23.pdfMalcolm Ryder
In a society that contains multiple cultures, the ideas of multi-culturalism and diversity appear to be the same goal, but social behaviors have their own systems outside of culture that predispose inclusion or exclusion at any level of community. This description navigates and categorizes the constellation of terms and dynamics presumed to characterize equitable inclusivity in a heterogeneous culture.
A Semantic Model of Enterprise Change.pdfMalcolm Ryder
This presentation is a distillation of language used to describe the scope and configuration of change managed at the enterprise level. Its goal was to find a way to drastically reduce the vocabulary necessary to model managed change, and to have the model be far more intuitively familiar.
Being simple-minded about complexity does not help to understand it nor to work with it successfully. This breakdown abstracts and compiles the many aspects of recognizing, creating, and managing with complexity as is consistent across many different domains of effort.
As examples of wheels not needing to be reinvented, medicine and technical support both have profound and extensive practice knowledge in seeing through symptoms to causes, for problem-solving. That experience feeds back lessons learned into future designs of environments, processes and products or services - but also into problem-solving itself. This discussion arranges various aspects of that learning into a practical reference for maturing the decision-making capability needed on demand. This arrangement is work in progress.
We accept that everyone has Bias, and the study of that is exhaustive if not complete. But we continue to ask Why we have bias; the answer is that we need it.
Debating about design in the social media of business seems aimed at designing Design itself; but the results so far are not very persuasive. This is a significant knowledge management problem.
Change Management now requires a new perspective on management itself, to cope with the new normal of increasingly frequent and varied demand for change.
Alignment of Value and Performance - Reference modelMalcolm Ryder
Performance is meaningless unless it also amounts to needed value. The activity that generates this relationship is visible in a hierarchy of logical dependencies. The vocabulary for this visibilty is already very common; here it is also fully disambiguated.
As opposed to execution, delivery, and other common terms of progression, "production" is a perspective that directly relies on designing continuous value-driven activity, not on achieving a single prescribed outcome. Enabling active capability is the management concern, and value creation is the experience.
Management's relationship to complexity is clarified in this short piece based on revisiting basic definitions. No special domain expertise is required but the argument applies to all domains.
A meeting is a group behavior, and the value of the meeting will depend on why people will do what they do with it. This framework explains the cause and effect linkages occurring within a meeting that actually is needed instead of merely held.
Not all workgroups are teams, and teams may not be enough to cover the work needed to meet requirements. This framework identfies the scale of workgroup and scope of requirements that distinguishes one type of workgroup from another.
Waterfall was never so much of a development management method addressing a customer demand issue. Rather, it is a build management method addressing a product management issue. See how.
The future of work depends on the future of managed change. This overview identifies why work, as arranged by organizations, is modified both in practice and policy but must become focused primarily on why the worker works.
The design and redesign of organizations today more regularly pursues agility, but very often it thinks that a given model will cause it, rather than discovering its best model from knowing what agility needs. This discussion surveys the underpinning archihtecture of agility, from which to cultivate or discover a site's appropriate model(s).
The purpose of organization is to influence effectiveness, and the logic behind that is practiced through the model of organization. This notebook compiles a common logic behind all models of organization.
Managed Change efforts overall still fail at 66% to 75% of the time. This means that the prevailing perspective on how to "make" change is defeating most other factors. Here's why.
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
Org Design is a core skill to be mastered by management for any successful org change.
Org Topologies™ in its essence is a two-dimensional space with 16 distinctive boxes - atomic organizational archetypes. That space helps you to plot your current operating model by positioning individuals, departments, and teams on the map. This will give a profound understanding of the performance of your value-creating organizational ecosystem.
Enriching engagement with ethical review processesstrikingabalance
New ethics review processes at the University of Bath. Presented at the 8th World Conference on Research Integrity by Filipa Vance, Head of Research Governance and Compliance at the University of Bath. June 2024, Athens
Public Speaking Tips to Help You Be A Strong Leader.pdfPinta Partners
In the realm of effective leadership, a multitude of skills come into play, but one stands out as both crucial and challenging: public speaking.
Public speaking transcends mere eloquence; it serves as the medium through which leaders articulate their vision, inspire action, and foster engagement. For leaders, refining public speaking skills is essential, elevating their ability to influence, persuade, and lead with resolute conviction. Here are some key tips to consider: https://joellandau.com/the-public-speaking-tips-to-help-you-be-a-stronger-leader/
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Employment PracticesRegulation and Multinational CorporationsRoopaTemkar
Employment PracticesRegulation and Multinational Corporations
Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
3. ALL strategy is “about” Where you’re going to be, and Why you’re going to be there.
As a result, a strategy is essentially a theory of success, packaged in a desire.
Strategy exists whether you use it or not, because strategy is directive information.
But having a strategy is in fact optional. That is not at all the same assertion as whether it is desirable or
undesirable; it simply points out that you may or may not have a strategy.
That observation indicates that we should identify what purpose is served by having a strategy.
Strategy does not “occur naturally”; a strategy is something that is made. Without strategy, there can still be
significant levels of coincidence and/or compatibility enjoyed in given circumstances.
The reason to have a strategy is to coordinate opportunities with capabilities, by describing that relationship
in a way that guides operations towards valuable production.
To paraphrase a well-known idea, “if you don’t care where you’re going, then it doesn’t matter how you get
there.”
But let’s presuppose that you do care. In that case, the more likely an environment of operations includes
multiple opportunities, the more useful strategy is -- for deliberately taking advantage of one or more of
them.
4. DESIGN DEVELOP IMPLEMENT OPERATE
Make a Strategy the way anything utilitarian is produced:
• Create the description of it that makes it distinct
• Assemble and arrange the elements and components that are needed to support the description
• Bring that assembly into the situation it is meant for
• Use it in the situation, and make intelligent refinements in both the thing itself and the way it is used
• Go back and repeat/improve any of the steps, in order to make the impact of usage better
• As with anything that is made, it is possible that at any given time the strategy produced so far will be
more or less complete, and more or less high quality.
• It is useful to have a complete but low quality strategy, as a first draft or “iteration”. Continuing to
revise and mature the strategy over numerous iterations is what should normally be done, not only for
the initial invention of the strategy but also throughout the lifespan of the use of a complete strategy.
5. DESIGN DEVELOP IMPLEMENT OPERATE
Strategy’s description requires a set of logical expectations that align with each other to make the overall
idea “viable” as guidance towards competent production of value.
The expectations are, put simply, answers to five necessary questions. If the answers are missing or wrong, it
is likely that the strategy will fail as guidance towards competency. Competency always requires purpose,
preparation, ability, focus, and awareness.
Those expectations (or “premises”) link the ideas in the strategy together across its spectrum, from its
“design” pole as conceptual direction to its ”operate” pole as procedural direction.
What advantage
comes with the
position?
How do you
attain the
position?
How do you
sustain the
position?
How do you use
the position?
How do you
know when to
re-position?
8. DESIGN DEVELOP IMPLEMENT OPERATE
What advantage
comes with the
position?
How do you
attain the
position?
How do you
sustain the
position?
How do you use
the position?
How do you
know when to
re-position?
Why is the
advantage an
advantage?
What trade-offs
and changes are
required?
How is the new
configuration
supported and
defended?
What must be
done in the
attained position?
What tells you if
the advantage no
longer exists?
Since many different parties might pursue the same Position for the same Reason, it is absolutely possible
that the same strategy might be used by different parties.
Strategic questioning is intended to discover and expose the specifics of how the strategy can be viable for
the particular party (yourself) that will use the strategy.
9. What advantage
comes with the
position?
How do you
attain the
position?
How do you
sustain the
position?
How do you use
the position?
How do you
know when to
re-position?
Why is the
advantage an
advantage?
What trade-offs
and changes are
required?
How is the new
configuration
supported and
defended?
What must be
done in the
attained position?
What tells you if
the advantage no
longer exists?
SURVEY MEASUREMAP MODEL PLAN
Producing a strategy does not necessarily mean relying on new ideas or facts. The most important aspect of a
strategy is that it is logically coherent. Producing strategies is not something new, and much of what has proved
to help in creating strategy is seen in other familiar activities. Here, those activities are used to get the needed
answers to strategic questioning, to represent them unambiguously, and to relate them to each other. Relevant
information should be both created and reused from surveying, mapping, modeling, planning and measuring.
10. What advantage
comes with the
position?
How do you
attain the
position?
How do you
sustain the
position?
How do you use
the position?
How do you
know when to
re-position?
SURVEY MEASUREMAP MODEL PLAN
When does the
advantage occur?
What is the net value
of the position?
What commitments are
necessary in scope?
How will process equal
progress?
How are resilience and
agility ensured?
A Strategy is ready to offer for adoption when it addresses the more direct, specific questions of the What If scenario.
11. When does the
advantage occur?
What is the net value
of the position?
What commitments are
necessary in scope?
How will process equal
progress?
How are resilience and
agility ensured?
PREREQUISITES TRANSFORMATIONS PRIORITIES KNOWLEDGE TRANSITIONS
DESIGN DEVELOP IMPLEMENT OPERATE
What advantage
comes with the
position?
How do you
attain the
position?
How do you
sustain the
position?
How do you use
the position?
How do you
know when to
re-position?
Strategy is future oriented. Whether available information is new or re-used, its strategic meaning is established in
terms of what the future state will be like. Strategic guidance is essentially a gigantic What If scenario. The
scenario is strongly sensitive to constraints. The constraints are variables that may be changeable by the party that
wants to use the strategy, but usually it must be discovered which constraints may be changed, and how much.
12. SURVEY MEASUREMAP MODEL PLAN
Why is the
advantage an
advantage?
What trade-offs
and changes are
required?
How is the new
configuration
supported and
defended?
What must be
done in the
attained position?
What tells you if
the advantage no
longer exists?
When does the
advantage occur?
What is the net value
of the position?
What commitments are
necessary in scope?
How will process equal
progress?
How are resilience and
agility ensured?
What advantage
comes with the
position?
How do you
attain the
position?
How do you
sustain the
position?
How do you use
the position?
How do you
know when to
re-position?
PREREQUISITES TRANSFORMATIONS PRIORITIES KNOWLEDGE TRANSITIONS