An Agile-CX Transformation at adidas aims to harmonize Agile and customer experience (CX) mindsets to help the company better address complexity, volatility, uncertainty and ambiguity. The transformation involves flipping the script to integrate Agile and CX, building organizational capabilities over three years from 2017 through piloting, scaling and fully embedding Agile-CX practices. This requires balancing a dream of fast change with business realities and tailoring scaling efforts.