This document contains a resume for Amirah Binti Azemi. It includes her personal details such as name, address, contact number and age. It also lists her education history from primary school through diploma studies. Her work experience spanning from 2005 to 2016 is summarized which includes roles as a customer service executive, global support executive, and customer retention assistant. Finally, it outlines her computer skills, languages spoken, personal strengths and expected salary.

1. Amirah Binti Azemi
Lot 1763 Lorong Masjid Lundang
15150 Kota Bharu Kelantan
010-807 7692
amirahbintiazemi@yahoo.com.my
PERSONAL INFORMATION
Name Amirah Binti Azemi
Current Address Lot 1763 Lorong Majid Lundang,15150 Kota Bharu Kelantan.
NRIC Number 830630-02-5804
Contact Number 010-807 7692
Age 33 Years Old
Marital Status Married
EDUCATION
2001 - 2005 Kolej Yayasan Melaka
(Diploma In Media Technology And Art)
1996 – 2000 Sekolah Menengah Kebangsaan Ayer Hitam
(SPM and PMR)
1990 – 1995 Sekolah Kebangsaan Ayer Hitam
( UPSR)
CAREER OBJECTIVE
Seeking for full time position in any related with my education and experience.
ACHIVEMENT
 Awarded with best employee year 2014.

2. WORKING EXPERIENCE
1. Edaran Idaman Suri Sdn Bhd
June 2010 –March 2016
Customer Retention Assistant
Scope of work:
 Ensure that each customer receives outstanding service by providing a friendly environment,
which includes greeting and acknowledging every customer, maintaining solid product
knowledge and all other aspects of customer service.
 Maintain an awareness of all promotions and advertisements.
 Assist manager to allocate the vehicle to customers.
 Communicate customer requests and handling complains.
 Assist in daily, weekly, monthly and ad-hoc reporting from Proton Edar via e-mail, call or letters.
 Prepared Salesman duties at showroom and promotions.
 Any other tasks as assigned from time to time by manager.
2. HSBC Electronic Data Processing (Malaysia) Sdn. Bhd.
January 2008 – March 2010
Global Support Executive
Scope of work:
 Working as a Global Support Executive at HSBC Cyberjaya.
 Prepared a Mortgages plan for the drawdown of First Direct Bank, United Kingdom.
 Handle inbound and outbound calls from First Direct Bank within entering data into the system
according to the prescribed period.
3. Measat Broadcast Network System (ASTRO)
August 2005-December 2007
Customer Service Executive
Scope of work:
 Receive call via telephone.
 Respond promptly to customer inquiries and handle and resolve customer complaints.
 Obtain and evaluate all relevant information to handle inquiries and complaints.
 Perform customer verifications and process orders, forms, applications and requests.
 Direct requests and unresolved issues to the designated resource and manage customer accounts.
 Keep records of customer interactions and transactions.
 Record details of inquiries, comments and complaints.
 Communicate and coordinate with internal departments and follow up on customer interactions.

3. COMPUTER SKILLS
Microsoft Office Words, Excell and powerpoint.
Internet
Adobe Photoshop
LANGUAGE
Malay Language Excellent reading, writing and speaking skills.
English Language Medium reading, writing and speaking skills.
PERSONAL STRENGHT
I have been described as a highly motivated person. I am willing to learn and accept any consequences
from my action. I am also a fast-learner and I can work independently as well as work in team. I can start
from any level of position and also able to work with minimum supervision.
RELEVANT COURSES
Customer services,PR, sales,management, administration, clerical, advertising and marketing.
REFERENCES
1)Norsafiena Binti Abd. Aziz 2) Rosliza Binti Shafie
Admin Executive Branch Manager (ASTRO Terengganu)
Edaran Idaman Suri Sdn Bhd Measat Broadcast Network system
No 1, Kompleks Perniagaan Sultan Abd Hamid All Asia Broadcast Centre
Persiaran Sultan Abdul Hamid Lebuhraya Puchong-Sungai Besi
05050 Alor Setar Bukit Jalil 57000, Malaysia
Kedah Darul Aman.
H/p: 012-405 5200 H/p: 012-625 6103
Tel: 04-7711221 Tel: 03 9543 6688
EXPECTED SALARY RM 2,500.00 (Negotiable)