The document discusses several topics related to digital enterprises and information systems, including: 1) Digital enterprises use telecommunication technology to do business over large geographical areas and 24/7. 2) Enterprise agility is the ability of a business to respond quickly to changes in its environment. 3) Outsourcing customer data collection and service functions to customers or external vendors can increase quality, efficiency and flexibility while reducing costs and frustration. 4) Risks of outsourcing information systems include security issues, loss of control, and hidden costs from inadequate planning.