Laura Dulaney has over 15 years of experience in project management, development, and document solutions. She has held positions as a Project Manager, Developer, and Lead Document Solutions Specialist. Her responsibilities have included managing projects, gathering requirements, creating documentation, training users, and implementing services for clients. She holds a Bachelor's Degree in Applied Organizational Technology and an Associate's Degree in Business - Information Technology. She is proficient in project management, development, and has taken independent coursework in those areas.

1. Laura Dulaney
210 E. Oak Street, Wauseon, OH 43567
419-266-2495
laura.dulaney@yahoo.com
www.linkedin.com/in/lauradulaney
Experience
Project Manager
Dates of Employment: 08/2012-08/2014
Internet Payment Exchange
Toledo, OH
 Initiatives include replicating and documenting client issues with web application and providing
preliminary research results on client issues to development and/or operations departments
 Primary responsibilities included managing internal and external projects by gathering business and
technical requirements, writing business requirements documents, preparing work orders for
development, creating file flow and process documents for operations, and training end users on web-
based payment application
Developer
Dates of Employment: 08/2011-07/2012
Independent Contractor for Midwest Tapes, LLC
Sylvania, OH
 Special projects included redesigning the sales team tool to utilize the new database to perform more
efficiently and created a new work flow process between Customer Service and the Development
Team for efficiency and more complete tracking
 Primary responsibilities included implementing services for new clients, changed current
programming to accommodate client needs, performed quality analysis on development team’s work
Lead Document Solutions Specialist
Dates of Employment: 11/2006-07/2011
Emdeon Business Services
Toledo, OH
 Special Projects included designing a performance metric to track productivity in the programming
department and creating training documents of internal applications for the IT and Customer Service
departments
 Primary responsibilities included business requirements gathering, assigning projects to
programmers, tracking projects, training programmers, creating documentation for process and work
flow changes, providing project and development support
Fulton County Service Unit Team Member
Dates of Service: 03/2000-06/2008
Girl Scouts of Western Ohio
Toledo, OH
 Special Projects included managing the annual cookie sale program for Fulton County, trained leaders
on paperwork, policies and procedures, coordinated shipping and distribution of product to troops,
and maintained all paperwork and financials of the sale
 Primary responsibilities included handling county financial information, organized recruitment events,
provided leader training, created and supported county initiatives, provided leader support

2. Laura Dulaney
210 E. Oak Street, Wauseon, OH 43567
419-266-2495
laura.dulaney@yahoo.com
www.linkedin.com/in/lauradulaney
2
Professional Education
University of Toledo, Toledo, OH
Dates of Attendance : 01/2008 To 05/2015
Bachelor Degree in Applied Organizational Technology
 Minor: Public Administration
 Magna Cum Laude
 Beta Gamma Sigma Honor Society
Northwest State Community College, Archbold, OH
Dates of Attendance : 01/2004 To 05/2006
Associate Degree in Business – Information Technology
 Magna Cum Laude
 President of Phi Theta Kappa Honor Society
 Recipient of the Business Merit Award
 Recipient of the Outstanding Student Award
Four County Career Center, Archbold, OH
Dates of Attendance : 2014 To 2015
Independent Coursework
 Fundamentals of Project Management
 Project Management Applications
 Creating Mobile Apps with HTML5, CSS and Javascript