This document is a resume for Jorge Franco. It summarizes his education including a Bachelor's in Marketing from San Ignacio University with a minor in Business. It also lists online courses taken in Neuromarketing and Digital Transformation. Work experience includes administrative roles at Pratt Institute, Lyft, the British Consulate, VisaHQ.com, and Astor Wines & Spirits. Additional sections provide qualifications, photography projects, LinkedIn profile, and references.

1. • San Ignacio University
Bachelor in Marketing
With Minor in Business
August 2005 / Graduate
• San Ignacio Business
School
Neuromarketing in today’s market
Online Course August 2017
• San Ignacio Business
School
Digital transformation in the new
enterprise-Online Course August
2017
Certifications
• Basic Fire Fighting January
2011 / Seafares International
Union
• Elementary First Aid January
2011 / Seafares International
Union
Projects / Websites
• Play Soccer to Give / team leader
– New York, NY
http://www.playsoccer2give.com
QUALIFICATIONS
• Computer skills (Microsoft/MAC OSX)
• Adobe Photoshop CS5, Adobe Photoshop Lightroom 5.0
• QuickBooks / Zen desk / JIRA / Slack / ADP/ Paychex
• Basic Fire Fighting / Elementary First Aid – Certifications
• Spanish (spoke, read, and written)
Pratt Institute, Brooklyn, NY DEC/2019-present
Assistant to the Chairperson
• Organization of graduate admissions applications
• Keep students informed as to departmental and school policies and
procedures
• Receive and route grade changes, requests for re-admission
• Work with Assistant Chair to organize DDA student orientation material
• Maintain Office Supplies including photocopy machine, office printer and
general supplies
• Maintain confidential student and faculty records
• Monthly updating and balancing of expense reports
Lyft, New York, NY FEB/2019-JUL/2019
Operations Assistant XD
• Guided drivers through the onboarding process
• Performed pre- and post- applicant outreach to get drivers approved
• Worked with current drivers to solve any issues that they may have
• Upheld the Lyft standard of service while working with all drivers
• Coordinated with third party contractors for fleet management
• Inventory and inspection of vehicles at other locations
• Compliance with TLC regulations in order to keep fleet rentable
• Supported applicants with knowledge of NYC and Lyft platform
• Developed comms of product changes via email and txt
British Consulate, New York, NY DEC/2013-OCT/2018
Administrative Clearance Assistant
• Analyzed and assessment of applications on digital platform
• Coordinated with officers for additional documentation
• Balanced of payments and refunds aprox to $1m on worldpay software
• Performed surprise audits to commercial partners and different
departments to ensure system compliance
• Liaised with overseas territories government offices to ensure time frame of
visa services
• Answered customers inquires via email and window applicants
• Performed interviews English/Spanish in order to screen applicants
• Trained new hires by developing best pratices and techniques
JORGE FRANCO jorgeafrancoz@gmail.com
646.873.0923
Astoria, New York

2. Photography projects
http://jafranco83.blogspot.com
https://www.flickr.com/photos/jorgeafranco/
LinkedIn profile
www.linkedin.com/in/jorge-franco-b000b556
VisaHQ.com, New York, NY MAR2011-NOV2013
Office Manager
• Handled office budget from petty cash to bank deposits on a daily basis
• Time keeping and payment of working hours for independent contractors
• Recruited and trained office staff for job description
• Provided payroll information by collecting time and attendance records
• Answered customer inquiries via email, phone and face to face
• Gathered paperwork from customers in order to process a visa application
• Travel Coordination domestic and international with CEO and CFO
• Reconciliation of travel expenses and credit cards
Astor Wines & Spirits, New York, NY JUN2008-SEPT2010
Buyer/Sales Coordinator
• Managed department’s products stock, processed and finalized.
• Directed contact with clients and suppliers
• Fulfilled orders place online for customer pick ups
• Coordinated with departments to keep track and analyzed stock
• Negotiated price quotas with vendors and suppliers
JORGE FRANCO jorgeafrancoz@gmail.com
646.873.0923
Astoria, New York

3. Lisa Strathdee (professional reference)
British Consulate
New York–NY
646.515.5035
Will Morris (professional reference)
British Consulate
New York–NY
718.308.7740
Patricia Keane (professional reference)
UK Mission
New York–NY
347.731.6088
Sandra Estrada (Personal reference)
JetBlue
New York –NY
646.483.46.98
Omar de Jesus (professional reference)
Canadian Consulate
Washington DC
347.647.8218
JORGE FRANCO
REFERENCES