This document is a resume for K. Alan Williams seeking a position as a Release/Project Manager. It summarizes his technical skills including experience with various software, platforms, and certifications. It also outlines his soft skills and provides details on his professional experience in Release/Configuration Management roles at Kaplan University and as a Senior Systems Engineer at Courtesy Computers, Inc. highlighting his responsibilities and accomplishments in managing releases, environments, and infrastructure changes across multiple platforms.

1. K. Alan Williams
11/16/2016
10500 NW 36th ST, Coral Springs FL 33065
954-654-0581
k_alan.williams@hotmail.com
Objective
I am seeking a position as a Release/Project Manager within an IT department of a positive
office environment, which will allow me to grow and prosper within my career path while
navigating a world of constant change. I offer skills forged from a very rich and diverse
background across multiple disciplines of IT.
TECHNICAL SKILLS
Platforms: Windows Server 2000 – 2008 R2 AD/LDAP; XP – Windows 7. Mac OSX.
Software: Jira Engineer; Jenkins; TFS; Visual Studios; GitHub; Team City Microsoft: Active
Directory 2000, 2003, 2008 (R2). Exchange 2003 - 2010. SharePoint/ MS Search Server 2001 -
2010. SQL Server 2000 – SQL Server 2008 R2. MS Forefront. IIS. Office Suite; Visio and Project
VMWARE: VSphere 4, ESXi. EMC:Navisphere HP: NetApp Filers; Citrix XenApp; MS Hyper-V
(Server Core 2008 R2) with MS VMM.
Other:Backup Exec, Numara Track-IT, Symantec AV, TrendMicro OfficeScan, Ghost, VBScript,
PowerShell, HTML, CSS, Blackberry ES,Vipre AV, Vipre Enterprise, Replay 4 DR Solutions,
Networking & Protocols: DNS, TCP/IP, VPN, WAN, Cisco Routers and Switches. HP Switches.
PIX, CheckPoint, and Astaro firewalls. iSCSI, Fibre Channel, F5 Load balance appliances.
Hardware: HP Blade servers and enclosures (BL460 G1-G6), HP Proliant Servers. Dell
PowerEdge Servers. EMC CX4, NS20.
Certifications: Microsoft Certified Systems Engineer (2000), CompTIA A+ (2000), MCTS – Active
Directory (2008 R2).

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SOFT SKILLS
Interpersonal: Strong customer service skills.
Communication: Strong written and verbal communication skills. I am able to articulate to both
technical and non-technical personal fluently. I can also communicate effectively with a wide
variety of IT personnel including DBA, TechOps, Executives, Product Owners, and development
teams. I can explain the specifics about the mechanics of good communication.
Professionalism: Ego must be set aside at all times while maintaining a professional posture.
Project Management: I take a systematic approach via project phases: Identifying the project;
Discovery and defining the requirements; Defining measures of success; Procurement;
Implementation/ Execution; Testing; After Action Review (Post-mortum/ lessons learned).
Typing: Can type up to 90 words per minute.
PROFESSIONAL EXPERIENCE
20 FEB 2012 – PRESENT: KAPLAN UNIVERSITY - FORT
LAUDERDALE, FL
Release/ConfigurationManagement Engineer II
 Concurrently managed multiple releases and infrastructure changes across 46
different platforms spanning 3 different business units in an enterprise agile
software development environment using both scrum and Kanban methodologies.
 Facilitated incident management throughout incident discovery, solution, and
execution to include organizing and conducting regular root cause analysis (RCA)
sessions and post-mortum action plans.

3. K. Alan Williams
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 Facilitated successful releases of code from development to production by
proactively & reactively working with Executives, Product Owners, Development,
QA and TechOps
 Negotiated Release issues and schedules with internal customers and reported
status to Executives
 Conducted Change Advisory Board (CAB) meetings to discuss and approve all
scheduled production changes for both infrastructure and code releases.
 Participated in daily operations calls to executive stake-holders updating the status
of every in-flight and scheduled release over the next plus or minus 24 hours.
 Scheduled and organized resources across several different departments and
disciplines for each scheduled production release across 46 different platforms.
 Lead cross-functional team to support each Release project plan and post
Release/Change review
 Provided Change and Configuration management for QA and other Pre-Production
Environments
 Provided Release services for agile scrum masters.
 Owned the release processes spanning 3 different business organizations.
 Migrated and simplified the SDLC from an archaic TFS implementation to a much
more streamlined Jira implementation. Consolidated 7 different tickets and flows
into 3 to cover all aspects from code review to the final production deployment.
 Spearheaded the design and implementation of an automated workflow using Jira,
TeamCity, and GitHub with gateways and checkpoints to mitigate high risk points of
the lifecycle.
 Designed a Jira solution to organize and consolidate environment refreshes (which
takes an average of 1-2 weeks to fully complete). Prior to the solution it was all
being done via emails and excel sheets.
 Worked with developers to utilize Jira’s rest API’s to create custom reporting
solutions for members of the executive team using 3rd party software.
 Customized Jira dashboards for VP’s and members of the executive team to give
them targeted visibility into their respective Jira projects (some involving more than
1 project).
 Implemented Jira to LDAP consumption to streamline user provisioning.
 Used a combination of Git triggers, post-functions, and validators/conditions from
within Jira to satisfy SOX/ PCI compliance requirements, business metrics, and
workflow automation.
 Worked closely with the compliance team and SOX/PCI auditors to get both
standardized reports and targeted ad hoc information quickly to reduce findings to
zero.

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 Responsible for maintaining non-production configuration management and
troubleshooting in a Windows Server 2008 R2 and IIS environment.
1 OCT 11 – 20 FEB 2012: KAPLAN UNIVERSITY, FORT
LAUDERDALE, FL
Senior Systems Engineer
 Responsible for the non-production environment working in the Release
Management/ Configuration Management department in an enterprise
environment consisting of over 1100 servers in an MS Hyper -V setting.
 Created environments originating from requests from the development team,
stage teams, and DBA teams with specific OS configurations (server 2008 R2),
virtual hardware, and performance requirements.
 Tier 3 and 4 troubleshooting of issues with the virtual servers ranging from
connectivity issues to migrations and template creations.
 Created customized templates working from MS System Center VMM 2008 R2
for each development team and DBA team in order to stream line environment
requests.
 Migrated numerous VMs from an old VMware GSX server into Hyper-V (System
Center) by creating a “virtual host” using VMware workstation. Installed
ESX on the virtual host and once completed, I created a virtual server within
the virtual ESX host environment.
 Other VMware GSX VM’s were migrated using the physical to virtual
conversion (P2V) wizard within System Center for a clean migration.
 Managed IP’s across multiple VLANs within the environment using Solar
Winds.
 Appropriated the matching VLAN tag to new VM’s into the environment.
 Worked directly with network operations to get ports configured on physical
switches in the data center for VLANs.
 Recommended multiple GPO settings which were later submitted to the
security department for eventual approval in order to make active directory
administration a little easier.
 Managed all active directory objects for the non-production environment to
include moving server objects, forced replication, and OU structuring
anomalies.

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 Participated in multiple projects working with 3rd
party software vendors
(Varalogix and soft tech amongst a few) with many moving parts from design to
implementation and testing.
 Assisted Release Management with troubleshooting some deployment scripting
errors in powershell (mostly syntax errors).
 Provided tier 3 and 4 break/fix support operations on an on-going basis for the
non-prod teams in Chicago and New York as well.
 Experience with F5 load balancer configurations for application level load
balancing including setting up app pools, and troubleshooting load balancing
issues.
 Performed customized SQL 2008 R2 installation on an as -needed basis from
the database administrator team.
 Adhered to industry standard practices and procedures for all requests.
1 JUN 10— 31 OCT 2011: COURTESY COMPUTERS, INC.,
DAVIE, FL
Senior Systems Engineer
 Worked as a Senior Engineer in an enterprise environment (Managed Service
Provider) with multiple locations and different environments, with direct client
interfacing.
 Maintained over 200 servers and 400-500 workstations as part of the
professional services team.
 Heavy experience with Windows Server 2008 R2 environment including GPO
design and management, Active Directory work, and Windows Server 2008
installations from scratch.
 Heavy experience with a virtualized server 2008 environment with MS Hyper-V
and server core 2008 R2.
 Moderate work with SQL 2005 and SQL 2008 R2 database platforms. Part of
a project team migrating databases from SQL 2005 to SQL 2008 R2.
 Heavy experience with IIS and “in-house” website and applications server
management with multiple websites and hosted applications.
 Worked alongside a contracted web development team to handle upgrade
projects and new features added to hosted application and website.
 Intermediate experience with Cisco routers to include adding NAT rules and
also static routes using ADSM management.
 Intermediate firewall appliance experience to include adding packet filter
rules, web security management, DNAT rules, and interface WAN/
LANconfigurations.

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 Experience implementing advanced disaster recovery projects and continuity
plans with multiple different environments (including virtual environments),
using a combination of hosted online backups and a program called Replay 4.
 Also responsible for handling escalated level 1 and 2 helpdesk tickets.
 Heavy experience using thorough documentation and using a ticketing
system (Connectwise) to adhere to documentation policies.
 Performed Server 2008 R2 builds from scratch.
 Performed Exchange 2010 installations from scratch.
 Performed Exchange 2003 migrations to Exchange 2010.
 Maintained multiple Exchange 2010 environments including the use of
transport rules, exchange connectors, and mailbox migrations.
 Maintained MS Exchange 2010 databases to optimize performance.
 Limited experience with VMware and Vsphere 4 environments.
 Worked on large scale network merging projects as part of the project team
(4-5 engineers working different project parts) including mergers.
 Light experience with SAN storage arrays (EMC) including the creation of
aggregates, LUN’s, and CIF shares.
 Also performed help desk tasks as needed when other engineers are
unavailable.
 Light experience with XenApp (Citrix virtualization).
1 MAR 09— 1 MAY 2010 E-BUILDER, INC. PLANTATION, FL
Systems Engineer I
 Provide a broad range of IT services in a small internal office environmentof 40 usersand large
enterprise level production environment.
 Created custom built web application environments from scratch including Windows Server
2003 installs, active directory setup, custom domain creation, and setting up SQL 2005 clusters
with windows clustering services.
 Responsible for maintaining the enterprise production environmentto include replacing servers
and storage devices, decommissioning outdated servers,and coordinating with the hosted data
center personnel to accomplish tasks remotely.

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 Re-designed the active directory OUstructurefor the internal officeenvironmentfor better
automation usinga series of customized GPO’s to manage the different departments
 Complete production rack projectre-design during a two hour maintenance window while
meeting SLAminimal production downtime.
 Implemented exchange activesync from scratch for the internal office to allow emails to go out
to windows mobile devices.
 Managed over 67 servers betweenthe internal office,production environment, and the backup
hot site environment.
 Managed and maintained a Windows Virtual server test environment for development testing.
 Aided and re-designedthe internal IT business process and workflow.
 Provided desktop support services for the internal office environment.
 Maintained production networking hardwaresuch as SAN’s (EMC), firewalls (checkpoint/
Nokia), VPN’s (checkpoint), and load balancers (F5’s).
1 NOV 07— 7 JAN 09: DUTY FREE AMERICAS, INC -
HOLLYWOOD, FL
Systems/Network Administrator
 Provided Systems and Network administration in an enterprise level Windows Server2003
Active Directory environment with a 3,000 user network.
 Responsible for the maintenance and administration of over 80 servers running Windows
Server 2000/ 2003 including 2 servers running Macintosh XServ 10.5.
 Extensive experience with MicrosoftActive Directory 2003 systems. Main responsibilities were
creating userprofiles, managing and creating user logon credentials,managing and maintaining
an effective OUstructure, and maintaining sites and services.
 Extensive experience with DNS. Main responsibilities werecreating Arecords and SRV
records forvarious systems including MS Office Communicator.
 Also created exchange MXrecords for new exchange serverbuilds. Experiencedwith forward
lookup zones, and creating aliases for easy access to new systems and servers.
 Provided Exchange2003 administration includingmailbox management,mailbox storage
management, creatingscheduling and resource solutions using exchange/ outlook, and daily
maintenanceof mailboxes and size/ storage limitations.

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 Extensive experience with a Macintosh Xserv environment.Iwas the projecttechnical lead for
a completerevamp of the marketing Macintoshsolution including installation,configuration, and
maintenanceof a VTRAK disk array with Fiberchannel, a new Macintosh Xserv, and a
Quantum tape loader fora customized backup solution for the Macintosh network. Also the “
go to” guy for client side Macintosh related issues.
 Played a main role in the disasterrecovery planning and implementation process. This
included a VMware solution using Site Recovery Manager and the VMotion application to create
a virtualized and dynamic data center ready to migrate to the “hot site.”
 Experienced with the Storage Area Network (SAN) applianceNetApp. Skills includecreating
LUNs, Aggrogates, and Volumes to accommodate various databases includingexchange, citrix,
and sequel as well as other thirdparty database applications.
 Played a main role in 3 major projects;DisasterRecovery, Re-engineeringan MS Office
Communicatorinfrastructure, and Installing, configuring, and maintaining a new Macintosh file
server, network storage,and custom backup solution.
 Posses limited experiencewith Checkpoint firewalls and cisco routers and switches. Skills
include experiencewith VLANs and configuring ports on routers and switches.
11 NOV 06— 15 NOV 07: ALERT GLOBAL MEDIA, INC. -
MIAMI, FL
Systems/Network Administrator
 Provided network administrator services for a Microsoft Server 2003 Active Directory
environment.
 Administered Exchange Server 2003 withoutlook.
 Administered the ACTdatabase and played a key role in migrating ACTto SalesForce.
 Experience setting up and administering Terminal Servers for remote access to the
network.
 Also provided help desk level support for the company. Covered a wide variety of IT
issues from troubleshooting hardware and software to networking printers, as well as
assistance witha disaster recoveryplan.

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1 JUN 02— 21 JUL 06: UNITED STATES ARMY - FORT
BENNING, GA
Information Assurance Security Officer(IASO) - Systems/Network
Administrator
 Network administrator/ InformationAssurance SecurityOfficer (IASO).
 Responsible for administrating Microsoft Active Directoryand NT systems. Analyze
and provide network migrationfor the battalionfrom NT to Microsoft Active Directory.
 Provided technical support for a variety of computer problems from basic internet
connectivity to MS EXCHANGE issues.
 Construct, running, and cutting CAT5 cable to add new computers to the
network. Perform technical support duties in the operationof the 1/11th Regiment
computer systems/services including the Local Area Network (LAN) and Benning
Intranet.
 Troubleshoot and diagnose system failures to isolate the source of the problem
betweenequipment, system software and applications.
 Install and test equipment and their associated peripheral devices.
 Perform installationdiagnostics, provide technical advice, and provide support for
standard software programs.
 Determine placement of, configure network cabling, troubleshoot and maintainservers,
hubs, routers (Cisco) and switches (Cisco).
 Also responsible for the supervision, management, and selectionof companylevel
Information Assurance SecurityOfficers (IASO, 4 personnel).
EDUCATION

10. K. Alan Williams
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1 SEP 09— 31 JUL 2011 Broward College - Fort Lauderdale, FL
Business Administration
1 OCT 01— 15 DEC 01 Troy State University - Columbus, GA
Microsoft Certified Systems Engineer – (Windows Server 2003)
Comptia A+
AWARDS
Army Achievement Medal, 1 JUN 04
Army Commendation Medal, 1 MAY 06
National Defense Medal, 1 JAN 03
Global War on Terrorism Medal, 1 JAN 03
COMMENTS
 My rich and diverse background has significantly developed my problem solving
and analytical skills to the top 10% of my peers.